SUMMARY

• PSM certified professional with over Seven years of Cross - Functional Progressive Experience in the Capacities of Business Analyst, Scrum Master, Project Coordinator, Implementation Coordinator/Single Point of Contact (SPOC) for deliverables.
• Successful experience in eliciting, analyzing, and documenting the requirements for business processes, policies, and information systems.
• Converted the traditional methodologies to agile practices or hybrid models
• Eliminate the process inefficiencies, streamline the processes and make it more process efficient.
• Requirement analysis, technology integration and migration.
• Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases.
• Strong knowledge on the Systems Development Life Cycle (SDLC) and Project management skills includes time estimation, task identification, and scope management.
• Experience in creating and execution of SQL queries.
• Experience in gathering business requirements and business needs as part of an Agile Scrum team.
• Experience on building the logic for creating the questioners on the new portal using one single questioner sales force object/table for all clients.
• Organized Joint Application developments (JAD), Joint Application Requirements sessions (JAR), Interviews, Questionnaire and Requirement Elicitation sessions.
• Experience in preparing Systems Proposal Reports and performing GAP analysis.
• Conducted requirement analysis techniques such as Business Process Automation, Business Process Improvement, and Business Process re-engineering.
• Experience in applying Rational Unified Process (RUP) methodology using Modeling and requirement documentation tools such as MS Office, MS VISIO, and MS Project.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, Cost Benefit Analysis, Risk Analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Experience in creating Test Plans, Test Cases, Test scenarios and Test strategies to ensure Quality Assurance and test all the business requirements.
• Proven ability to manage multiple tasks and work with diverse teams to anticipate problems and meet deadlines with strong analytical abilities and proven leadership qualities.
• Result oriented & effective communicator, maintaining healthy client and employee relations with excellent interpersonal & relationship management skills.
• Motivated self-starter and comfortable in high intensity, high rewarding work environment with exceptional team building, leadership, written and verbal skills.
• Extensively used of tools such as MS Project, MS Chart, Clarity, PowerPoint, SharePoint, Visio, Excel, Outlook.

TECHNICAL SKILLS

Operating Systems: Windows 7,8,10,XP/Vista/Mac OS X

Modeling Tools: Rational Rose, MS Visio, Axure

SDLC Methodologies: Waterfall, Agile-Scrum

Business Skills: Change Management, conflict management, Impact Analysis, root - cause analysis, SWOT Analysis, Project Planning, Project Scheduling and Project Budgeting

Requirement Management: MS Office, JIRA, TFS, Version One

Project Management Tools: MS Project, MS SharePoint Server

Testing Tools: HP QC/ALM, JIRA

ETL Tools: SQL Server Data Tools

Reporting Tools: Tableau Desktop, IBM Cognos, MS Office Suite

Languages: HTML, SQL, JavaScript, Java

IDE: MS Visual Studio, Eclipse

Databases: MySQL, Oracle, MS Access

PROFESSIONAL EXPERIENCE

Confidential, St. Louis, MO

Scrum Master/Business Analyst

Responsibilities:

• Worked as Scrum Master & Product Owner for the agile projects.
• UsedJIRA for the Planning, tracking, and managing all issues of the Software development projects.
• Prioritize the backlog and manage the product backlog.
• Manage the sprints, that include sprint planning, daily stand-up, backlog refinement meetings, retro etc.
• Develop the deployment plan and manage the release.
• Manage stakeholder interactions, Architects, Developers, and distributed teams.
• Manage the project artifacts, schedules, monitor the progress, and ensure that project goals are met.
• Provided general guidance to team members on agile principles and best practices and ensured the scrum teams followed them.
• Hands on experience on agile software development methodologies, values, and procedures.
• Empower and lead the teams’ effectively thorough analysis, decision-making, and problem resolving.
• Implement a hybrid model of waterfall and scrum methodology.
• Establish the Lean PM Process and create the PM artifacts.
• Ensure that the dashboard / reports are delivered to the customers on time.
• Ensure that data center migration issues were resolved and were successful.
• Manage DBAs, Architect, Developers, and Testers.
• Use Project Professional and SharePoint as PM Tools.
• Interacted with business partners concerning project specifications, which resulted in increased satisfaction levels upon completion.
• Assisted project manager in project schedule maintenance and risk management.
• Acted as a leader for different groups within the project.
• Built and developed effective working relationships with both internal clients and external clients, providing project progress updates and managing expectations as necessary.
• Demonstrate strong MS PowerPoint skills in order to create Executive-level presentations.
• Conducted analytical review meetings as required with business stakeholders and subject domain experts to acquire the necessary details to write functional specifications.
• Facilitated the clarification of specification issues as they arise during the software development process.
• Ensured accuracy, completeness, and clarity of specifications.
• In cases where business requirements or scope documents were not provided, assisted in gathering business requirements from the appropriate sources.
• Played a key role in training internal and external customers on application functionality.
• Worked with large scale data, namely, analyzed merchandising and R&D in both companies prior to the merger.
• Learned supplier relations in both companies and created consolidated database about supplier interactions.
• Wrote SQL statement in Oracle for extracting data.
• Responsible for importing the test cases from MS-Excel to Quality Center.
• Demonstrated strong MS Excel skills in order to facilitate consolidation and analysis of data.
• Maintained accuracy and integrity of data record information.
• Provided enhancements and improvements to budget and consolidation tools, including creating consolidation templates as needed.
• Summarized financial outputs into charts, tables and/or other presentation-friendly materials for executive-level use.

Environment: Agile Scrum, MS Office Suite (Excel, Word, PowerPoint, Access, Visio, Project), Quality Center, SQL Scripting, SQL Server, MySQL, JAVA, MS share point, Adobe Reader, UML, JIRA, HP ALM, TFS.

Confidential, St. Louis, MO

Scrum Master/Business Analyst

Responsibilities:

• Involved in the requirement gathering and development of project scope for an in-house project and served as a liaison between the client and the developers.
• Effectively analyzed, reviewed and documented various stages of SDLC, which is project specific.
• Follow SDLC, Waterfall, and Agile scrum methodology.
• Worked closely with the design team and gathering of user requirements to increase the capability and competence and bring expertise and skills together.
• Playing dynamic role by connecting and establishing network with various sources in order to get the work done.
• Gathering requirements from clients so that the regional requirements are met
• Created business requirement documents and functional documents
• Exceptional communication skills aimed at effective interaction between the clients and the team, so that the agreements between project team and businesses are maintained
• Worked on all phases of SDLC lifecycle and in an agile environment
• Crucial in taking part in the meetings with different businesses and IT stakeholders to be transparent to the changes and progress that is to be made in the project.
• Engage with business leaders, product owners and stakeholders to remove impediments and refine the sprint backlog.
• Assisting the team to create the acceptance criteria that define “done” for the developed features.
• Responsible in creating user stories in JIRA, following up with developers
• Following effective Scrum methodology by organizing daily stand up meetings and setting goals daily.
• Support the product owner and to clear the product backlog and organize retrospect meetings to brainstorm ideas with the team.
• Facilitating Scrum planning, review and retrospect meetings
• Played a crucial role in testing the user stories before pushing the functionalities into Dev phase.
• Responsible in creating user diagrams and process flow diagrams using Microsoft Visio
• Created documentation for the end users.

Environment: Agile Scrum, MS Office Suite (Excel, Word, PowerPoint, Access, Visio, Project), Quality Center, SQL, JAVA, MS share point, Adobe Reader, UML, JIRA..

Confidential

Scrum Master/Business Analyst

Responsibilities:

• Facilitated and managed meeting sessions with committee of SMEs from various business areas including the accounting, operations, IT, and reporting teams.
• Gathered High Level Business Requirements (HILBERs) and Detail Level Business Requirements (DLBRs) from client and stakeholders through interview process.
• Created and developed Business Requirement Document (BRD) and Functional Specifications Document (FSD) using Quality Center
• Analysis and documentation of detailed requirements and design for IT and business efforts to include review, change and approval processing.
• Participated in JAD sessions with the business, developers, and other stakeholders.
• Have done data modelling and process diagrams using VISIO.
• Participated and monitored in all phases of SPRINT.
• Elicited Business requirements and business needs as part of an Agile Scrum team.
• Actively involved in testing, creation of test plans and test scripts.
• Supported multiple product teams by tracking inter-team dependencies and ensuring those were being mitigated by working with the Product Owner by maintaining a risk log and creating a plan.
• Analyzed the Business Process along with the prior project documentation for complete understanding of the project and contribute in the Business Process Model re-engineering and optimization.
• Interviewed SME’s (subject matter experts) and RMR’s (risk management representatives) in order to better understand the business process.
• Performed extensive Document Reviews and GAP analysis to develop a thorough understanding of AS-IS business process model and TO-BE business process model.
• Conducted high-level requirement gathering sessions with Business Owners, risk analyst and concerned teams for requirement elicitation via JAD sessions, Interviews and Brainstorming sessions.
• As a Scrum Master, facilitated and conducted the Backlog Grooming Meeting, sprint planning meeting, the daily scrum standup meeting and Scrum of Scrums.
• Supported the Product Owner and the management in creating product roadmap and KPI’s for the product.
• Led story writing sessions with an aim of decomposing the scope into epics and user stories with product owners. Also, worked on the acceptance criteria for the above developed user stories.
• Developed and analyzed the Sprint/Product burn down chart to calculate the team’s velocity and track sprint progress. This was then utilized for planning of the upcoming sprints. Used Jira to plan and track the sprints.
• Resolved impediments faced by the scrum team at the team and the organizational level.
• Developed mock-ups and wireframes along with the screen designs using Axure.
• Performed Impact Analysis, Feasibility Study, Cost-Benefit Analysis and Return on Investment (ROI) to mitigate certain risks associated with the project and project output.
• Worked with the Product Owner to partner with market research and create a comprehensive competitor analysis report and present it to the management.
• Involved in the migration process from MOSS 2007 to SharePoint 2010 and steps to be taken by site owner and end users.
• Prepared testing data for the User Acceptance Testing as well as guided the business testers during UAT
• Involved in Scrum Sprint Planning Sessions, Backlog Grooming, Sizing, Sprint retrospectives & Reviews, Daily Standups, User Stories, and Acceptance Criteria.
• Responsible to make sure the team performance meets the SLA’s set by the leadership and complete ownership of internal audit of the team to meet the SLA’s.
• Created Use Cases / Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams thus defining the Data Process Model and Business Process Model.
• Prepared various daily, weekly, and periodic reports.
• Conducted Data validation using SQL Queries and statements
• Acted as an SharePoint admin for the project site, responsibility includes monitoring shared files and timely updates.
• Controlled site permission (participants, editors etc.)
• Prepared requirement package deliverables, Process Flows Charts, User guide, Performance/Traceability Matrix, Record Retention Policy, Document Filling System, Operating Model, and ChangeManagement.
• Actively involved in testing, creation of test plans and test scripts.
• Used Test Director for bug and defect tracking. Coordinated with the developers on defect status on a regular basis.

Environment: Agile Scrum, Unified Modeling Language (UML), Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project 2010, Microsoft Visio, MS sharepoint, Quality Center, PL/SQL, Rational Unified Processes (RUP) methodology, HP ALM.

Confidential

Scrum Master/Business Analyst

Responsibilities:

• Worked as BA to build an internal website to track all day to day activities across all the departments and branches of Confidential .
• Responsibilities include: Project initiation and planning activities; Requirements elicitation and verification; Creation of time, cost, risk, and change control management plans.
• Was responsible for creating status reports and risk analytics to brief senior level management.
• Created project plans, mile stones to obtain business sign off from stakeholders, business leads and held meetings with them to better understand business, individual needs and track progress.
• Worked with offshore teams and Infrastructure during product deployments.
• Providing operational support and maintenance for the Identity & Access Management team.
• Collected data from Various Heterogeneous database/files like MS SQL, ORACLE, Flat File, MS Access, EXCEL sheets and used complex data conversion to target.
• Create and maintain scripts for functional regression, defects, and performance testingAnalyze web applications performance and load testing using Dynatrace.
• Conducted daily Scrum standups and maintained backlogs for various projects simultaneously.
• Trained new resources on how to use Agile and Scrum methodologies.
• Worked on Business Analysis Document (BAD) and Functional Specification Documentation (FSD) to communicate to the stakeholders, end users and technical team.
• Used Visio to represent the graphical interface of workflows.
• Worked on high level design for Confidential ’s critical research records repository.
• Acted as Scrum Master and organized daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.
• Performed and Documented Requirements gathering to define scope of work, Test Plan, Work Breakdown Structure and Project deliverables.
• Created Functional Business Requirement Specifications and System Impact Specifications.
• Worked closely with Product Owners to define scope and ensure clear communication with teams.
• Broke down the product vision into user stories, created storyboards, wrote specifications, prioritized features, built consensus, and coordinated product schedules with a team of engineers and designers.
• Documented all communications, processes, data and considerations involved in the project.
• Created Use Case documents and Process Flow diagrams using Microsoft Visio for all System Functionalities.
• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Involved in Data Conversions and Gap Analysis from source systems to updated technologies using custom SQL scripting from Relational Solutions.
• Acted as a liaison between the client and project teams throughout the Software Development Life Cycle (SDLC) of the project.
• Assigned tasks among development team monitored and tracked progress of project following agile methodology.
• Conducted weekly Review and Problem-solving meetings on milestones.
• Created and maintained Meetings and Action Item documentation logs.
• Created Screen designs for the development team to ensure client’s requirement were adequately represented.
• Created Requirement Traceability Matrices for testing purposes using Microsoft Excel.
• Creating requirements and process documentation for Electronic Data Interchange (EDI) between the accessioning and reporting teams.
• Documented and managed the product and sprint backlogs, conducted daily standups, produced status updates for stakeholders using various Agile management tool
• Extracted data from Oracle database with MS Access, and performed SQL query, data analysis and verification.
• Organized Joint Application Development (JAD) sessions with Business, Development and Functional teams.
• Created and tracked Defects and Requirements using Mercury Quality Center.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
• Conducted Functional and Regression Testing using automation testing tool - Quick Test Pro (QTP), identified application errors and interacted with developers to resolve technical issues.
• Maintained BUG reports for internal evaluation of the product using Quality Center.
• Participated in regular project status meetings related to testing.

Environment: UML, Microsoft Word, Microsoft Excel,, Microsoft PowerPoint, Microsoft Project 2010, Microsoft SQL, Microsoft Visio, Quality Center, Quick Test Professional (QTP), Agile methodology, Waterfall.