Volunteer Services Manager Resume
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San, FranciscO
SUMMARY
- More than 6 years of professional experience working in nonprofit sector (national, regional, and local organizations)
- Excellent public speaking; Advanced knowledge of Blackbaud Raiser’s Edge Donor/Volunteer Management software, Microsoft Office, Microsoft Access, Efforts - to-Outcomes (ETO) client tracking software, and Volunteer relationship management software.
PROFESSIONAL EXPERIENCE
Confidential, San Francisco
Volunteer Services Manager
Responsibilities:
- Recruit over 1,000 volunteers per month for over four construction sites
- Recruit, screen and place volunteers throughout entire organization
- Manage and coordinate volunteers over three counties: Marin, San Francisco, and San Mateo County
- Create and maintain Volunteer Department budget
- Supervise a staff of two
- Implement online waiver software via Confidential pro-bono project
- Compose bi-monthly accident/injury reports to Board of Directors
Confidential, San Francisco, CA
Volunteer Program Coordinator
Responsibilities:
- Coordinated all aspects of volunteer program placement.
- Recruited, screened, trained and placed volunteers in agency programs. Over 300 placements in 12 programs.
- Share supervisory responsibilities of Confidential ’s G.A. /Community Workfare Program Associate.
- Served as member of Confidential ’s larger Fund Development Department of 10.
- Responsible for placing and supervising over 5,000 annual event volunteers.
- In partnership with Confidential ’s Communications Manager - maintained all volunteer specific web content.
- Managed Confidential ’s robust USF service-learning program, supervising over 150 students to date.
- Active member of Confidential ’s Events Steering Committee and Health and Safety Committee.
- Responsible for coordinating and maintaining volunteer program records; including adherence to all legal and insurance related risk management tools, waivers, and contracts.
- Created agency wide volunteer tracking procedure and integrated into Donor Database
- Created quarterly reports on volunteer in-kind hours to Finance Department
- Implemented new database for Confidential ’s Free Meals Program (VolunteerRally via OpenSourcery)
Confidential, Oakland, CA
Volunteer Coordinator
Responsibilities:
- Reported to the Executive Director and coordinated all aspects of the agency’s volunteer program.
- Responsible for creating marketing and training materials for volunteers.
- Provided ongoing support to agency volunteers.
- Maintained volunteer files and reporting materials.
- Tracked and analyzed all volunteer service hours.
- Represented Confidential ’s volunteer program at recruitment fairs and community forums.
- Successfully placed approx. 100 volunteers during tenure.
- Created orientation procedures and placement protocols.
- Facilitated all court mandated community service hours and Confidential Program.
Confidential - Oakland, CA
Volunteer Coordinator
Responsibilities:
- Chosen from a pool of national Confidential candidates to join Confidential prestigious volunteer leadership program.
- Scheduled all volunteers for Confidential workdays during the course of construction of a Confidential sites.
- In coordination with the Construction Supervisor, worked to ensure an appropriate number of Task Leaders, Crew Leaders, construction volunteers and site registration volunteers are scheduled for each Confidential workday.
- Responsible for identifying innovative ways to enhance and support the organization’s outreach, recruitment, training and retention strategies.
- Analyzed trends in how volunteers react to opportunities in the organization.
- Worked with a team of 12 Confidential volunteers to meet the agency’s ambitious goal of building houses in communities impacted by abject poverty, natural disasters and colossal resource depletion.