Program Manager Resume

SUMMARY

The Customer Program Manager is responsible for the overall program delivery of the Confidential Systems specific to an individual customer.
The Program Manager will be the primary customer contact regarding schedule and development issues.
With their team they will be responsible for planning and managing the end - to-end program.
This includes not only planning the product development and testing, but the ramp up and readiness of the manufacturing plants.
They will maintain a customer relationship and have overall ownership of the schedule, scope and budget for all of the customers’ infotainment programs.

Areas of Expertise

10+ years related technical expereince
5+ years senior in a leadership, program management, customer, supplier relationships
Extensive experience in consulting and/or client-facing role is preferred
Must have general knowledge of automotive infotainment systems and their applications.
Recent significant systems/software experience with complex development cycles that span multiple release versions.
Must be able to articulate vision and influence decision making outcomes with internal stakeholders, external suppliers, and the customer.
Must have a "whatever-it-takes" attitude using diplomatic leadership skills within a collaborative teamwork environment to accomplish the necessary results.
Proven and effective communication, analytical, judgment, initiative and execution skills.

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

Build and manage customer relationships at a release engineer and manger level
Build and maintain a customer interface team to support this relationship and manage the overall program development. Responsible for evaluation, and development of team members.
Ensure overall success and profitability of the product launch (i. e. work with Sales and Marketing to hit gross margins, introduce new features, etc). Own and maintain the budget, scope and program schedule.
Manage program risk proactively, identify program risks and cordinate meetings with the PM and multi discipline functions to address risks before they become issues.
Evaluate project management processes and metrics to track and measure project success. (Manage all program/product delivery elements).
Provide weekly program status updates via the standard template. Represent the program to Internally to Sr. Management duing program, quality and operations reviews.
Lead the program adhearance to follow stanard Harman processes and maintain program and customer related documentation.
Be the primary escalation point for both internal and external program communications for the dedicated customer base.
Set direction and influence cross-department engagement for program execution and drive synchronization across multiple program teams.
Responsible for tracking and reporiting progress of programs to both the customer and within the company.
Responsible for communicating the customer requirements within the organization and interface with multiple groups within to ensure cusomer’s requirement expectations are being met.

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