SUMMARY

• Leads and oversees a staff of 7 technicians responsible for all aspects of voice communications support on Andrews Confidential Base operations/maintenance.
• Provide security configuration for Local Area Network by using DISA Gold Disk for remediation
• Maintains telecommunication equipment valued at over $18M for over 22,000 personnel and federal agencies directly supporting the President of the United States and key national leaders
• Ensures proper operation and maintenance of a 23,000 Avaya(Blue) Nortel Digital Multiplexing Switch (DMS/MSL - 100), Cs1000E,CS2100,two Meridian 1 PBX's, Octel VMX -300 and Nortel Meridian voicemail systems
• 20 years of Nortel DMS-100 administration and maintenance experience including translations provisioning, cutovers, conversions, testing
• Troubleshooting of DMS-100 hardware/software and D S-1/T-1, ISDN PRI, BRI, CSU/DSU and analog/digital circuits

Areas of Expertise

• SME - Nortel SL100/CS2100/81C/CS1000
• International experience
• Planning/scheduling work
• Team Leadership
• Manage/controlling multiple projects
• Providing feedback/evaluations
• Establishing guidelines/performance expectations
• Strong oral and written communication skills.
• Strong analytical and problem-solving skills, dedicated and highly motivated
• Performed adds, moves and changes to analog, digital and Nortel Meridian M2000 series and M5000 series telephones and data circuits
• Knowledgeable in MS Office, Word, Outlook, PowerPoint and Excel Microsoft Project I & II.

PROFESSIONAL EXPERIENCE

VoIp Network Engineer

Confidential

Responsibilities:

• Provides 2nd level support and service resolutions to Business VoIp, SDWAN, TDM service impairments on a 24/7/365 basis.
• Provide escalation for network level troubleshooting activities as related to commercial voice networks including analyzing packet captures,event logs, traffic and other diagnostic records.
• Analyzed customer data and Voip configuration for residential and business Voip customers. Provisioning of lines in Mitel, Nortel CS2k and Metaswitches.

Avaya Switch Technician

Confidential

Responsibilities:

• Perform administration and modifications to the power, physical security and environmental monitoring, telephone network, transmission and computer systems and applications.
• Specific requirements include installation and maintenance of telephone lines, and trunks (including Voice over Internet Protocol (VoIP))
• And provision CLASS features and DSN services in conjunction with telephone service requests.
• Support the Technical Control Section by engineering, installing and maintaining special circuits, to include ISDN-BRI/PRI, DS-0, DS-1, DS-3, SONET OC-3/OC-12/OC-48/OC-192, Fast Ethernet
• Gigabyte Ethernet per service requests generated by Base users or as directed by DISA.
• Assist the COR in providing requirement recommendations, procuring equipment and complete service requests for each task order.
• Support and provide technical guidance to the COR in the transition from a Time Division Multiplexing (TDM)
• SL100 network to a VoIP network ( CS2100 and CS1000), and assisting in the deployment of all advanced technologies.

Avaya Switch Technician

Confidential

Responsibilities:

• Responsible to complete all aspects of monitoring and subtending system for faults, lines and trunk troubles.
• Provisioning of circuits on the Nortel CS2100 Avaya CM6, 8XXX series servers and a Nortel MG9K .
• Performed Inside Plant troubleshooting and diagnostics of lines and trunks to correct any issues up to the MDF/DSX prior to dispatching an Outside Plant technician.
• Maintained trouble logs the answering of trouble calls and participated in cross functional projects as well as maintainance and configuration of the Call Pilot Voicemail System.

Communications Technician

Confidential

Responsibilities:

• Maintains, analyses, and corrects faults in the Confidential network architecture, comprised of a Promina 800 system, ADNX-48 access multiplexors
• VCX-500 statistical multiplexer, and associated copper/fiber modems and connectivity.
• Troubleshoot and coordinate long haul circuit connectivity problems associated with this system.
• Provides Avaya(Blue) Nortel SL-100 switch maintenance functions, including moves, adds, changes, security, and operations in accordance with applicable government directives.
• Maintains and configures FMT-150 multiplexers at various locations. Maintains the Callegra Voicemail System.
• Maintains the Voice Protection Systems at the direction of the Confidential .
• Maintains the Power System associated with the SL-100 switch at various locations.
• Installs and maintains the inside plant wiring from the SL-100 switch to the Main Distribution Frame at various locations.
• Manages the Government Owned base fiber plant. Tracks usage and recommends changes to the Government.
• Manages the Encrypted Land Mobile Radio program in accordance with the Confidential .
• Supports the Automated Tank Gauging system connectivity and PMI's.
• Supports Confidential Systems offices, and other agencies, with the installation, connection, testing, and troubleshooting of the communications infrastructure at Thule, when requested.

Voice Network Systems Security Manager

Confidential

Responsibilities:

• Responsible for $2 million voice network, physical, and server/computer security.
• Responsible for communication intrusion detection system to include video safeguards, cipher locks, and controlled area checks and validations for U.S. Confidential .
• Maintained the security for a billing and cable server per Confidential instructions.
• Wrote security policy for $2 million voice network and maintained disaster preparedness plan in case of emergency of natural disasters or denial of service or intrusion attacks
• PBXs, routers, and a Secure Logics telephone firewall " Confidential " system.
• Implemented initiative to save the Confidential $110,000 by overseeing project to install a more effective enhanced 911 upgrade.

Project lead

Confidential

Responsibilities:

• Spearhead relocation of 120 tactical phone circuits to state-of-the-art-equipment; rerouted 1,000 feet of cable to digital equipment; increased tactical switch operations by 50 percent