SUMMARY

• More than 10 years of experience in the field of Information Technology as a Certified Scrum master /Business Analyst supporting large enterprise projects /applications developed in Agile, Kanban, Lean Scrum and waterfall methodologies.
• Coordinate with thescrum teams with the Product backlog grooming, Sprint Planning, Sprint Estimates and user story reviews, Daily Stand Ups, Sprint Reviews and Sprint Retrospectives.
• Guided the AgileScrum transitioning teams with all the Scrumprinciples and practices.
• Result driven servant leader with skills in delivering projects by effectively and efficiently collaborating, facilitating, coaching and counseling multiples scrum teams.
• Experienced working with the Agile transition teams to slowly transition to an Agile frame works
• Coordinating with multiple vendors to integrate Vendor management systems and establishing timelines to align with project deliverables.
• Tracked metrics like Total velocity so that it provides input for release planning for the product owners and the teams can benefit in identifying means to increase productivity and better forecast for sprint planning.
• Played a key role working in a small group in defining the need to establish Agile development to meet the needs of the end users.
• Provided input to the management to effectively meet the goals for modifying the product Maximizer and creating enhancements on a regular basis.
• Lead and support multiple project coordination and excellent preparing daily and weekly reports to the teams.
• Experienced delivering Agile software solutions using best practices such as Test - Driven Development (TDD) or Adaptable Software Design.
• Performed multi-hat roles which includes: Requirements Management (User stories, Epics, Product and Sprint Backlogs), Business Analysis, Configuration Management, Change Management and Quality Assurance.
• Extensive experience in creating Business Requirements Document (BRD), Functional Specification Document (FSD), Impact Analysis Document and creating Requirements Traceability Matrix (RTM).
• Experience in conducting joint application development (JAD) sessions with end user, expert team, Business intelligence team, IT SMEs and QA team for project meetings, walk through and all stakeholders.

TECHNICAL SKILLS

Agile Management: JIRA, Rally, MS TFS, VersionOne.

Business Skills: Change Management, Impact Analysis, JAD Sessions, Interviews, SWOT analysis, Project Planning, Project Scheduling, and Project Budgeting.

Modeling Tools: Rational Rose, MS Visio, Mockup Screens, Wireframes, Irise

Project Management Tools: MS Project, MS SharePoint Server

Testing Tools: HP QC v10.0, HP ALM V11.5, Load Runner, Fiddler, Hedgehog

Developing Tools: IOS XCODE and Android Studio, Xamarin

Financial tools: MS Excel functions and pivot tables, Financial Statement Analysis

ETL Tools: Informatica, Data Stage, Teradata

Reporting tools: Tableau Desktop, MS Office Suite

Languages: HTML, XML, SQL, C#, Java

Databases: MySQL, MS Access, Oracle

Customer Relationship Management Tools: SAP CRM

Web services concepts: SOA, API, WSDL, XML

Client Server Languages: HTML, SOAP, HTTP

PROFESSIONAL EXPERIENCE

Confidential -Charlotte, NC

Scrum Master

Responsibilities:

• Proficiently organize and facilitate dailyscrum, sprint reviews, retrospectives, sprint release planning.
• Collaborated closely with product owner on backlog grooming to keep products backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing.
• Effectively tracked team's progress, including burn down, velocity and release forecasting.
• Expertly promoted continuous improvements and help teams increase productivity and foster innovation.
• Promoted and educated the development team to understand agile principles.
• Identified and removed organization and team impediments to enhance productivity and efficiency.
• Trained new team members and transition teams to agile framework withscrumto enhance team skill levels.
• Monitored and managed dependencies on other teams and external projects to ensure potential issues are resolved.
• Proactively collaborated with otherscrummastersand Agile coaches across the organization.
• Kept the teams focused on the sprint’s priorities, business value, and protecting team from over-committing.
• Organized and facilitated dailyscrum, sprint reviews, retrospectives, sprint release planning.

Confidential - Birmingham, AL

Scrum Master

Responsibilities:

• Facilitate sprint planning, dailyscrums, retrospectives, stakeholder meetings, and software demonstrations.
• Assisted with internal and external communication, improving transparency and radiating information.
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on sprint backlog and project timeline.
• Work closely with project owner in product backlog management and continuous delivery of features.
• Educate and reinforceScrummethodology and Agile framework to team members and key stakeholders when needed.
• Channeled internal and external communication, improving transparency, and radiating information.
• Direct and lead team development from project initiation through delivery of final product.
• Conducted dailyScrumstand up, sprint planning, product backlog, and sprint review and spring retrospective meetings.
• Assisted with multiple client vendor's internal and external communication, improving transparency, and radiating information.
• Developed and managed visual system to track progress of work during sprints and projects.
• Encouraged and facilitated cross-team coordination and collaboration.
• Provided leadership, direction, and coaching to the team to encourage adoption of good Agile practices.
• Generated periodic peer review reports for project managers.
• Conducted technical training sessions regarding Agile development methods.
• Tracked data from the spring process and report regularly to facilitate understanding of where we are and want can be improved on.
• Standardized and normalized lean Release-management and customer support process and communication
• Involved in the workplace agile community by leading communities of practice, volunteering for brown bags, lean coffees, working groups, etc.

Confidential - New York, NY

Scrum Master

Responsibilities:

• Served as a Scrum Master for teams ranging from 9 to 13 engineers including on shore, near shore and off shore resources. Interacted with clients and other stakeholders to understand current and future businessneeds as they relate to the applications supported.
• Possess excellent written and communication skills and have a solid knowledge of Agile and Scrum methodologies.
• Organize and facilitate scrum ceremonies (sprint planning, daily stand-ups, sprint reviews, retrospectives) and other related meetings.
• Partner with the Product Owner to ensure the product backlog provides clarity of direction, and maximizes business value.
• Drive the work process and help in prioritizing requests in partnership with appropriate clients.
• Working with cross-functional teams to conduct technical reviews of artifacts such as but not limited to business and Systems requirements, Logical and Physical design, Test Plans and test cases.
• Track and communicate team velocity and sprint/release progress.
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Coached, mentored and trained team members in the processes and procedures for the agile methodologies/Lean.
• Preparing team training on Agile, Scrum, Kanban, teamwork, facilitation techniques, etc.
• Maintained and administrated the Atlassian collaboration tools (Jira, Confluence, etc.) for the teams

Confidential -Somerset, NJ

Scrum Master

Responsibilities:

• Served asScrumMasterfor the project and ensures team maintains focus on quality and continuous delivery with some support from coach.
• Facilitated team meetings and teamwork to continual improvement of team’s Agile practices
• Strong ability to balance data with other factors when making decision, ability to integrate Agile principles and work products.
• Actively participated in discovery sessions, interviews, prototyping, document-reviews, plan setup, plan configuration with clients.
• Involved in Client interaction and support to the marketing team. User meetings resolve implementation and performance issue.
• Worked on solving the issues with vendor on Daily basis, on live meetings.
• Updated the existing business process diagrams and created new business process diagram.
• Studied existing business application and processes, current source system, collected end user requirements and suggested the improvised business process model.
• Defined and documented the vision and scope of the project.
• Facilitated meetings among the Change Management, Problem Management and other relevant teams to discuss the impact of the changes, problem tickets and prepare project milestone plans.
• Met with various groups, including business owners, SMEs (subject matter experts) and marketing team, for requirements gathering in definition Stage.
• Gathered requirements, developed Process Model and detailed Business Policies.
• Involved in business analysis and project management, coordinating between the team members according to the business requirements.
• Moved 3 Scrum teams to Kanban after teams were self-sufficient and cross functioning without any
• Collected and managed requirements to develop efficient system.
• Organized and conducted meetings, briefings, demonstrations, conducted JAD sessions, and wrote minutes of project meetings.

Confidential - Philadelphia, PA

Scrum Master

Responsibilities:

• Experienced as ascrummasterfor the First Merit Integration project, Migration and conversion of the First Merit customers, Credit card rewards and alerts projects.
• Worked as a TDM Lead (Test Data Management) for the credit card origination, Servicing, Rewards, Alerts, Teller Payments, SOA Merger and Acquisition, ROL, BOL, Debit, Consumer, Small Business, Commercial, ESS, Mortgage and OAO projects etc.
• Organize/facilitate sprint planning, release planning, daily stand up meetings, sprint reviews, retrospectives,Scrumofscrums, stakeholder meetings and software demonstrations.
• Work closely with product owner, coordinating product backlog grooming and story estimation, prioritize the user stories and continuous delivery of features.
• Establish the Kanban boards and track the status from teams.
• Coach and support the team throughout the Agile transformation process.
• ReinforceScrum methodology and Agile framework to team members and key stakeholders.
• Collaborate with product owner and senior architect to ensure alignment on strategy and execution.
• Working with the development teams, ensuring they understand the vision, business requirements and acceptance criteria for feature user stories.
• Shield the teams from external interferences and encourages team to be more self-organizing and self-managing and Identifies, eliminates, or escalates impediments.
• Manage the internal and external communication, improved transparency, and radiated information.
• Participate in PI planning meetings and coordinate with teams on risks and dependencies.
• Direct and lead development team from project initiation through production installs.
• Assist team to remove impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Tracked and effectively communicated team velocity and sprint/release progress and burn down to all affected teams and management.
• Facilitated team and cross-team Retrospectives to build good working relationships among the 5 Agile teams.

Confidential - Rosslyn, VA

Business System Analyst

Responsibilities:

• Facilitate the coordination of technical projects by acting as a liaison between the business users and various technology groups.
• Work closely with business managers to gain in-depth understanding of business issues.
• Elicit, analyze, and translate business needs into functional specifications.
• Make recommendations and propose technical/non-technical solutions to solve business problem and meet business requirements.
• Create process workflow diagrams.
• Work within an Agile/Scrum-based development environment breaking down large epics or user stories into smaller, detailed user stories that developers and quality assurance resources can understand clearly.
• Write SQL queries and leverage visualization tools such as Excel to clearly communicate meaningful findings cross-functionally
• Participate in and lead the evaluation of new and current business initiatives
• Provide insights to ensure teams are working on the highest-leverage projects
• Participate in designing internal processes to collect rich and accurate data
• Understanding the UNIX shell scripts written by developer, check the log and validate each process and Java exceptions in logs files.
• Defect reporting and triage with relevant stakeholders for timely resolution and closure in JIRA (defect management system)
• Used Jira and Confluence as agile tools.
• Troubleshoot data inconsistencies efficiently and provide recommendations for improving overall data quality

Confidential

Business System Analyst

Responsibilities:

• Act as a liaison between business process leads and Experlogix implementation team to assist in bridging the business needs with technology.
• Analyze AS IS and TO BE processes and come up with systems GAP analysis
• Facilitate varieties business requirement elicitation techniques for gathering business requirements.
• Support Project Manager in identifying measurable activities and determine cut off procedure.
• Facilitate daily stand up meeting with business leads and implementation team to walkthrough over project status.
• Review the existing configuration document to simulate product configuration in Experlogix CPQ application.
• Develop product configuration in Experlogix Design Center and publish to Test environment database.
• Client Point of Sale Integrations, both in-house and vendor-based programming/ integrations.
• Interface directly with Client/ Vendors assisting with point of sale modifications for both New Client Implementations as well as Existing Client POS enhancements in regards to requirements & design.
• Test product configuration in Test environment, identify issues and log defect in Microsoft TFS.
• Create business process workflow for inventory reservation, issue raw material to production, evaluate WIP and finished goods
• Create business process workflow for inventory receipts and issue to workload in Warehouse
• Facilitate training and support to new users for creating categories, options, properties, SQL queries and formulas in Experlogix Design Center.
• Facilitate training session for non-technical business users in creating Trade Agreement in Microsoft Dynamics AX
• Create tasks in Microsoft Visual Studio TFS for business leads and follow up with open action items.
• Enter defects and bugs in Microsoft Visual Studio TFS that are identified in Unit Testing
• Facilitate meetings for team, business owners and development team and make presentation of development of software/product.
• Create training documents and implementation materials on product configuration for non-technical end users.
• Participate in test plans, validation plans and conducted manual testing of product configuration software.
• Involve in User Acceptance Testing and support throughout Defect Triage Life Cycle
• Generate weekly status of enterprise wide projects and update Kanban board