SUMMARY

• 7 years Scrum Master and Product Owner accountability for the delivery of high quality, tested working software every sprint
• Delivering Scrum methodology in software development life cycle (SDLC)
• Over 7 years experience in Quality Assurance and Quality Control within transportation, banking, retail, online advertising and payment industries (e - commerce)
• Facilitate and enable an environment of collaboration and creativity
• Empower the team to self-organize around achieving their commitments
• Strong analytical and debugging skills
• Experience in maintaining Test Matrix
• Extensive experience on EMV Certification
• Conduct knowledge transfers on mainframes and business areas
• Experience and ability to work within cross-functional teams
• Result oriented and focused on efficiency and customer satisfaction
• Highly organized with ability to manage multiple teams, projects and meet deadlines
• Ability to interact with technical people, business users, and business analyst
• Very Strong Analytical Skills, Financial Domain Skills, Technical Skills and Interpersonal Skills
• Excellent presentation and communication skill with proven client facing and client relationship management skills.
• Quick learner with an ability to rapidly adapt to new technologies and new environments
• Self-starter with high energy and enthusiasm

TECHNICAL SKILLS

Software: MS Word, Excel, Outlook, PowerPoint, Access, Project, Visio, Lotus Notes, WordPerfect, SharePoint; TFS (Team Foundation Server), PeopleSoft, QuickBooks & Peachtree Accounting

Testing Tools: HP ALM 11, XDE Tester, Rational Robot, JIRA, Jama, IBM Defect Tracker, Rational Quality Manager, LoadRunner, QTP, Test Director, UL Brand test tool, TFS, SOAP UI, Rally, Trello, Slack, Splunk, Postman, SmartSheet, Aha, Monday

Software Methodologies: Agile (Scrum, Kanban, Lean, SAFe), Waterfall, Iterative, RUP

Environment: s/OS: Visual Studio.NET, Windows Family (Server 2012, 2008, 2003),(Windows 8.x, Windows 7, Windows XP), UNIX/LINUX, Mainframe

Database: MS Access, SQL Server, SQL/ DS, Oracle 10g, SAS

Languages: C++, XML, Java, JavaScript, HTML, ASP.NET, VB.NET, VBScript, Java script, SQL, Perl, Python

Internet Browsers: Google chrome, Internet explorer, Mozilla Firefox, Opera, Safari

PROFESSIONAL EXPERIENCE

Sr Agile Project Manager/ Scrum Master

Confidential, Alpharetta, GA

Responsibilities:

• Maintaining and developing a solid partnership with key project and business stakeholders and work collaboratively towards a common goal
• Assisting in changes to best practice and recommending improvements
• Champion and manage all agile ceremonies and weekly backlog /refinement sessions with the team, ensuring work items are estimated, ready-for-work and maintained throughout project lifecycle
• Challenging continuously the ways of working within the team
• Assist with internal and external communication, improving transparency, and radiating information
• Collaborating with project teams (both on and offshore), maintaining and creating project plans and schedules
• Working closely with developers to ensure they are not blocked and can execute the process as administered
• Regularly determine scope of work identified stakeholders
• Tracked project, sprint backlog, deliverables, product backlog items, issues list (business &tech) and produced matrix and status reports for every iteration
• Worked with a cross functional and diverse team of business users and developers to enable accurate communication of requirements and ensure consensus
• Coordinating User Acceptance Testing (UAT) and assisted in API and Java script testing efforts for different browsers then analyze data and interpret results
• Improved team productivity by improving software development practices/processes within managed Scrum Teams and across the organization
• Perform Agile Maturity assessments for teams, provide coaching and input to reach higher levels of maturity, continuous improvement
• Work with development teams and product owners to create a collaborative environment
• Provide proactive coaching to the team and recommends continuous improvement of processes to optimize team productivity

Environment: SaaS, Tableau, SAS, XML, HTML, SQL, Java, MS-Office, MS-Excel, MS-Project, Jira, LoadRunner, Agile, Tableau, SAS, Python, SOAP UI, Splunk, Postman, SmartSheet, Monday, Aha

Agile Product Owner/Scrum Master

Confidential, Alpharetta, GA

Responsibilities:

• Identify user needs and work with cross-functional teams to manage product releases.
• Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Plan and prioritize product feature backlog and development for the product
• Handle scope management throughout the agile delivery cycle including the approval of development prior to release into production
• Define product vision, road-map and growth opportunities Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories
• Work closely with Product Management to create and maintain a product backlog according to business value
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Review/validate P2PE compliance documentations before submission for auditing
• Provide support/guidance for software packaging
• Research and analyze market, the users, and the roadmap for the product
• Follow competitors and the industry, Keep abreast with Agile/Scrum best practices and new trends
• Provide technical support for EMV certification
• Provide support to teams using a servant leadership style and leading by example
• Facilitate Scrum ceremonies including Release Planning
• Guide and Coach the Scrum Teams and organization on how to use Agile/Scrum practices and values and find ways to strengthen their understanding
• Guide and Coach the Scrum and Development teams on how to get the most out of the organization
• Assess the team and organization on Scrum Maturity and coaching to higher levels of maturity at a space that is sustainable and comfortable for the team and organization
• Remove impediments by finding the right personnel
• Ensure actions by team are aligned with the project goals/vision
• Enable a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving
• Facilitate getting the work done without coercion, assigning, or dictating the work.
• Facilitate discussion, decision making and conflict resolution
• Assist with internal and external communication, improving transparency and radiating information
• Participating in the development of change control standards and procedures that appropriately fit the needs of the technical team and updates these procedures as the needs change
• Oversee day-to-day technical operations for the analysis, testing, installation, and maintenance of application
• Conducting formal peer review for test scenario and case sessions with project team and provide feedback.
• Maintain SQA methodology and standard procedure for manual, automation and mobile testing
• Work with Business Analysts, Customers and Vendors through all stages of Software Development Lifecycle (SDLC) which are Requirements gathering, functional specification document, Technical Spec document, Design document, development, testing (Unit testing, System testing, regression testing, User acceptance testing) and program documentation during Testing Life Cycle
• Assist/Mentor Team members for technical issues and debugging
• Working as Module Lead for 25, people working onsite and offshore

Environment: XML, HTML, SQL, Java, MS-Office, MS-Excel, MS-Project, SharePoint, Quality Center, UNIX/LINUX, Jira, Jama, LoadRunner, VATS, Perl, Agile, Python, SOAP UI

Senior Quality Assurance Analyst Lead

Confidential

Responsibilities:

• Developing testing objectives and strategies for several enhancements.
• Creating technical test plans to validate multiple enhancements.
• Developing and executing test cases for the various releases using HP ALM 11.
• Conducting formal test case peer review sessions with project team and providing feedback.
• Executing the billing process using 3rd party vendor tools.
• Testing user interface, page flow and offer inputs
• Reporting and tracking defects in Quality Center
• Performing regression testing
• Performing back-end and batch process testing on both pricing and billing applications.
• Running SQL queries to extract data from databases for verification and validation.
• Setting up and running of QA reviews for quality management during the SDLC.
• Documenting the progression of the software releases during all phases of testing.
• Maintaining QA methodology and standard procedure.
• Perform Unit Testing, User acceptance test
• Create Test cases for Unit, System

Environment: QTP, J2EE, SQL, LoadRunner, MS-Office, MS-Excel, MS-Project, SharePoint, WIPS Plus, UNIX, TOAD, HP ALM 1, TSO/ISPF, File Aid, Quality Center

QA Lead Analyst

Confidential, Atlanta, GA

Responsibilities:

• Perform requirement analysis and translated functional requirement into Test Cases and Test Scripts.
• Trace and test Project Change Requests (PCR) after identifying ambiguous and or missing requirements.
• Attend project management meetings provided daily test cycle updates.
• Track and report testing progress against requirements traceability matrix and project schedules.
• Test the automated provisioning of resources, manual handoff’s, Identity Warehouse, Access Models, Entitlements, Access Policies, etc.
• Validate UDA functionality was consistent across various browsers platforms, i.e. Firefox, Explorer, Chrome, etc.
• Created testing environment for ALL the systems and unit and System test
• Analyze, create, update and manage defects using IBM defect tracking tool “Defect Tracker”

Environment: Oracle 10g, Oracle Identity Manager, Oracle Identity Analytics, Rational Quality Manager, CA Service Desk Manager, HR PeopleSoft, Internet Explorer, Firefox

Confidential

Responsibilities:

• Execute Authorization transactions using multiple POS message formats ISO 8583, E3, E4 using various devices.
• POS simulators, Hypercom Terminals and Virtual POS terminals.
• Validate authorization data files passed through clearing files, Data Bases in correct MPS Billing cycles.
• Coordinate with End to End testing with MPS, Chargebacks and Settlement resources to validate expected.
• Interchange, Card rates and various fees.
• Validate Authorization and Settlement data stores correctly in appropriate databases.
• Create, update defects in IBM defect Tracking Tool.
• Report results of executed Regression Test sets at the end of cycle.
• Execute test scripts manually and document the test results. (manual testing)
• Coordinate with developers to get the test data/access setup and to track the defects.
• Perform user acceptance testing

Environment: Stratus, VOS COBOL, Mainframe Next Day Inquiry DB ( NDI), Merchant Process Services (MPS), Rational Quality Manager, Various POS devices, Simulators: ISO 8583, E3 and E4

QA Tester

Confidential, Atlanta, GA

Responsibilities:

• Defining the application’s capabilities using use case models
• Identifying scenarios and relevant test data for key elements (date, time and signature)
• Writing the manual test cases in Microsoft Excel and Word, and imported into Quality Center
• Executing test cases and tracking defects in Quality Center
• Performing end-to-end testing to validate package entry, tracking and delivery
• Performing regression and integration testing

Environment: Quality Center, EDI, RFID, XML, Microsoft Excel, MS Word, Internet Explorer, Microsoft outlook, PowerPoint and Visio

QA Tester

Confidential, Atlanta, GA

Responsibilities:

• Reporting and tracking defects using Quality Center
• Checking database transaction using SQL Server
• Executing tests of new or revised system capabilities
• Executing regression test cases (manual/automated)
• Executing production validation testing and sand box testing
• Scheduling and plan quality assurance deliverables during project lifecycle
• Conducting formal peer review for test case sessions with project team and provide feedback
• Executing test cases, document actual results, and evaluate compared to expected results
• Performing in functional, integration, regression, stress, and performance testing
• Ability to simultaneously handle multiple technically complex projects
• Supporting User Acceptance Testing, including researching test results during UAT
• Attending weekly Defect Review Board Meetings to review all defects and determine their priority for repair
• Utilized the master data matrix and screen mockups in addition to test cases to validate the requirements and functionality

Environment: Quality Center, MS Excel, MS Word, MS Outlook, SQL server, MS Project, Firefox