SUMMARY

• Quality Assurance Testing Professional with over 10+ years of experience in Information Technology with emphasis on Test Management, Project Management & Business Analysis.
• Experience in effective resource management, Lead onsite and offshore Team, Vendor management experience.
• Strong working knowledge of Agile Methodology, QA Processes, Procedures, Best Practices, Guidelines and Standards.
• Effective in generating various Test Metrics related to Test Cases, Defects and SLAs.
• Good in Business Analysis,Requirements/Stories, Functional Specifications and Use Cases for preparing Test Plans, Test Scenarios, Test Cases, Test Data and Test Reports.
• Experienced in Integration, System, Regression, Multi browser, Security and UI testing.
• Create program level test plans, Determine potential data requirements/needs.
• Coordinate high level test scenarios test conditions, integrated execution plan, Oversee test data Maintain ESC (Execution Status and Control), Manage Test Execution.
• Key role in implementing Operational clarity and BIC metrics within the current organization.
• Conducted trainings on Software Testing, Metrics and Status reporting, HP ALM.
• Experience in testing Web based, Siebel CRM, Client server applications. with 5 years of Project Management experience leading all phases of diverse technology projects. Area of expertise that include Project Management, Scheduling, Budgeting, Planning, Process Improvement, Negotiation, Data Analysis, Vendor Management,Product development, IT Operation Support, Service Management, Client Interaction, objectives, policies and priorities for assigned projects.
• Analysis and Articulation: Ability to articulate a well thought out business case and its bottom line and financial impacts through research and synthesizing data.
• Partnership/Organizational Agility: Ability to influence and motivate others; foster relationships with key stakeholders and across the organization; promote teamwork.
• Adheres to Deadlines: Creates and maintains an environment which establishes, communicates and ensures adherence to deadlines intended to ensure that work is processed with the required timeliness.
• Effectively communicate with others: defined by behaviors such as listening actively, communicating effectively and clearly, relaying important information to others when needed communicating in writing in a clear, concise manner; fostering openness; sharing information all the time.
• Flawless Execution: Leverages business knowledge and personal commitment to excellence to deliver results that meet all standards of quality, compliance, timeliness and customer experience.
• Analyzes Problems: Identifies problems, recognizes the root causes, and identifies multiple potential or innovative solutions to problems.
• Escalates Information: Effectively recognizes important information and is able to escalate high - risk issues to others clearly and in a timely fashion.
• Project Management: Demonstrates project management experience including developing and maintaining project plans, consulting with the business and end users, and documenting steps required to execute or modify programs. Expert in following PMI/PMBOK processes and consistently achieved program goals.
• Maintains Control Environment: Establishes and maintains a proper control environment whereby policies, procedures and processes are understood by all associates and are consistently followed.
• Ensures that documentations are accurate and in place to enable a clear and auditable trail for all factual information. Managed direct implementation team and off shore implementation teams.
• Extensively Worked on Public Health exchanges for State of MAss, Vermont.
• Knowledge on Selenium, SOAP UI.

TECHNICAL SKILLS

Languages/Technologies: Java, Siebel 8

Bug Tracking Tools: Quality Center, HP ALM, Jira, Rally, Bugzilla.

Web Scripting: HTML, JavaScript, XML, VB Script

Web/App Server: Java Web Server 2.0, Tomcat, Jboss

Database: Oracle 8i/9i/10G, SQL Server

Version Control: Visual Source Safe 6.0, Confidential, Clear case

Automation Testing Tools: QTP 9.1, Http Watch, Selenium, Grinder 3.0

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Project Manager / Test Lead

Responsibilities:

• Analyzing the project scope and prepare Test Plan for individual Phases.
• Overall Test tracking and management.
• Tracking testing status with week wise plan, build schedule, outstanding items.
• Represent Daily Stand up call - Provide update on day to day testing activities, highlight risk, blocking issues.
• Creating Custom Function Libraries using VBScript language to help in the Automation of Web based applications
• Established PMO office; processes; standards; program, project and vendor management to achieve successful turnaround of distributed analytics (data warehouse) team efficiency;
• Contributed to Fit/Gap analysis as a part of the feasibility study to include RCMP within GoCPMP pension solution.
• Defect tracking and management in HP ALM.
• Status Reporting - Daily/Weekly Status Reporting to Client and Cognizant management.
• Ensure all QA process is followed across the project. Follow up on all test artifact signoff.
• Track Risk with appropriate mitigation plan towards closure.
• Identify gap and Implement test best practices.

Confidential, Atlanta, GA

Project Manager / Test Lead

Responsibilities:

• Create cut over plan for the migration of individual client data.
• Create Staging and Snapshot DBs from Database dumps.
• Migrate tables (Core HR, Employment, Job etc.) from Payforce to Vantage using ETL jobs.
• Coordinate with QA team to validated the tables migrated and validate.
• Provide technical handovers to the counterparts at offshore.
• Implemented test automation approach, using tools from HP QTP. Developed and debugged scripts and libraries of the reusable components using VB Script.
• Create Production cutover plan and share with the stakeholders for Migration to Production.
• Migration performed in PROD environments. Tables are certified by QA.
• Update, triage, track issues occurred in the master issues log.
• Defect tracking and management in HP ALM.
• Stood up multiple call center sites with an average of six users and completed interoperability testing of updated softphone environment for five groups within two weeks.
• Uncovered softphone vulnerability that prompted an audit of enterprise setup and necessary reconfiguration of environment.

Confidential, Boston, MA

Test Lead/Project Manager

Responsibilities:

• QPM Partner with Project/Program Manager and Application QA Leads determine scope. QPM Analyze, Review scope of work for integrated release.
• Define core Functional/Integration testing needs.
• Create program level test plans, Determine potential data requirements/needs.
• Coordinate high level test scenarios test conditions, integrated execution plan, Oversee test data Maintain ESC (Execution Status and Control), Manage Test Execution.
• Review Entrance and Exit Gate Reviews.
• Defect tracking and management in HP ALM.
• Developed and debugged scripts and libraries of the reusable components using VB Script.
• Manage/Track risks related to testing throughout all phases of the SDLC.
• Go/No-Go decision recommendations.
• Dashboard reporting, Daily status updates to all project stakeholders, Entrance/Exit gate review and Gather lessons learned.

Confidential, Phoenix, AZ

Project Manager

Responsibilities:

• Review of requirements with Business and test Managent team.
• Lead the efforts in designing Test Strategy, Test Scope and Test Standards.
• Review the test environments that will support the various testing capabilities.
• Involved in Claims processing, Adjudication, running the night jobs and AP process.
• Conduct daily meeting with Project members and update the project issue/risk to the stakeholders wherever it is necessary.
• Developed and debugged scripts and libraries of the reusable components using VB Script.
• Estimate work hours and mile stone for various testing efforts.
• Defect tracking and management in HP ALM.
• Conduct Review meeting and Defect triage with stake holders.
• Skill Gap Identification & Training offshore across applications.
• Daily Status reporting and internal release documentation to the stakeholders.

Confidential, Chicago, IL

Business Analyst/ Project Manager

Responsibilities:

• Gather requirements from end user/business team, Analyze document and manage requirements for projects.
• Completing all necessary internal release documentation as per Confidential process.
• Conducting Review meeting with stake holders and responsible for approvals of reporting on weekly Calls with Client and offshore team on test progress.
• Allocating task to offshore team and reporting status on daily basis.
• Prepare metrics and share with client on release basis.
• Defined scope, objectives, milestones, risks producing a project charter as per the business requirements.
• Created proposals and project plans. Actively involved in resource and budget allocation.
• Conducted boardroom sessions with business users and subject matter experts for requirement gathering.
• Streamlined critical processes for project success including concept definition and requirement gathering
• Developed system specifications as needed to support reporting, policy and claims system.
• Prepared data integration test cases, reviewed test results and provided analysis for the same.
• Acted as a moderator for issue resolution between senior management and project teams on process compliance
• Participated in bi-weekly status meetings with project manager to review the progress of the project.
• Documented technical design document for data migration and responded to data requests
• Responsible for preparing Business Requirement Document and Functional Requirement Document.
• Assisted in formulating testing artifacts like Test plans and Test Summary Reports.
• Communicated directly with clients to understand their business needs and resolve business issues
• Skill Gap Identification & Training offshore across applications.

Confidential, Richmond, VA

Project Manager

Responsibilities:

• Supporting the analysis of requests originating from the Business Partners or the Confidential Management Team on enrollment, broker shopper portal, Medicare Part D, claims processing.
• Supporting the team in Estimating the scope of the request, oversee test design and execution, regression testing of the application and validating the release.
• Completing all necessary internal Confidential IT release documentation in RQM.
• Managing product release and version control.
• Status reporting on weekly Calls with Client and Onsite team on test progress.
• Responsible for Cognizant Lean process implementation like Operation clarity, BIC metrics implementation.
• Defined scope, objectives, milestones, risks producing a project charter as per the business requirements.
• Created proposals and project plans. Actively involved in resource and budget allocation.
• Conducted boardroom sessions with business users and subject matter experts for requirement gathering.
• Streamlined critical processes for project success including concept definition and requirement gathering
• Developed system specifications as needed to support reporting, policy and claims system.
• Prepared data integration test cases, reviewed test results and provided analysis for the same.
• Acted as a moderator for issue resolution between senior management and project teams on process compliance
• Participated in bi-weekly status meetings with project manager to review the progress of the project.
• Documented technical design document for data migration and responded to data requests
• Responsible for preparing Business Requirement Document and Functional Requirement Document.
• Assisted in formulating testing artifacts like Test plans and Test Summary Reports.
• Communicated directly with clients to understand their business needs and resolve business issues
• Preparing SLA KPI metrics agreed with client on release basis.
• Training to the team members on testing concepts, Metrics collection and status reporting.
• Skill Gap Identification & Training Plan across all applications.
• Handled various audits like ISO, IQA and DAG audits.
• Implemented Knowledge Management (KM). KM document.

Confidential

Senior QA Analyst

Responsibilities:

• Participate in DTB transition to understand the requirement.
• Responsible for Test planning and Test Execution.
• Responsible for offshore review of test conditions and test scripts.
• Defect tracking and management in HP ALM.
• Coordinating execution in various test environments like Prod, SVT, ORT.
• Responsible for various quality processes like RCA.

Confidential

Responsibilities:

• Responsible for overall testing activities
• Involved in Requirement Analysis and define test scenarios for the CRs.
• Test planning of Test condition, Test Cases, Performance test Scenarios, Test data.
• Responsible for Offshore review, Functional testing and Regression testing.
• Handled Defect Management, Score card and Test status reports.

Confidential

Responsibilities:

• Prepared audit checklist for various phase of testing.
• Performed Quality Audit for projects under Confidential business unit.
• Capability development in the areas of Security and Usability testing.
• Mentoring Team members.
• Conducted training session on Security testing for Web application.
• In charge for WSC, GDD activities for overall team.

Confidential

Senior Software Engineer

Responsibilities:

• Responsible for leading a team of 4 members.
• Preparation of Test Case, Business flow Test scenarios, Test Data.
• Reviewing of Test Plan, Test Cases, and Test Scenarios.
• System testing and Regression testing.
• Preparation of Test Scenarios for Compatibility, Security, Database Testing.
• Log, Verify, Closing Bugs in HP Quality center.

Confidential

Software Engineer

Responsibilities:

• As a business analyst translate business requirements into Functional and Non-Functional Specs/ Requirement Documents
• Preparation of Test Case, Business flow Test scenarios, Test Data and Test Data.
• Involved in API Testing using XML.
• System testing and Regression testing after each new build of the application.
• Involved in automation of functionality test scripts using the Grinder Tool.
• Preparation of Test status reports.
• Involved in build activities.