SUMMARY

• Sr. Project/Program Manager with over 12 years of experience specializing in IT project management, streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue and coordinating workforce team
• IT Project manager offering a proven record of success leading all phases of IT projects.
• Managed all phases of the software development lifecycle (SDLC) for custom solutions. Project Management experience across a variety of projects, including ERP, Application Dev and Business Process efforts
• Expertise in development, maintenance and communication of IT Program Governance Structure, Roadmap, Escalation Path(s) and Communications Plan
• Accountable for Program delivery within time, cost and quality constraints. Managed and escalated risks, issues and dependencies across the program
• Expertise in facilitating Agile methodology in capacity of Product Owner and Scrum Master. Conducted daily stand up meetings and created and maintained Epic, Product Backlogs, Use stories, slim UML and Velocity charts.
• Implemented Agile process called Acceptance Test Driven development (ATDD)
• Expertise in conceptual design of new ideas and the preparation of proposals
• Business strategist; planned and managed multimillion - dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Expertise in creating the program flow and defining schedule, cost, deliverables, and integrations points
• Experience managing multiple projects concurrently from one portfolio and different portfolios
• Excel Confidential Vendor negotiation and creating SOW
• Created work breakdown structure (WBS) and identified required resources
• Managed project execution of deliverables, while monitoring and updating changes to project documentation to ensure adherence to budget, schedule, scope, and quality
• Build Client Relationship and participated in Business Development
• Excellent communicator; leveraged technical, business and financial acumen to communicate effectively with client executives and their respective teams
• Expert in agile and waterfall project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets
• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures
• Expertise in Project Management Techniques: Work Breakdown Structures (WBS), Project scheduling, GANTT Charts, Milestone Tracking and PERT Chart
• Experience and knowledge of cost/benefit Analysis, ROI, buy/build and SOW's
• Expertise in creating documents such as Business need, Strategic proposals, RACI, Project Health Card, Proof of Concept, Project Charter, Project Plan and Project Schedules and Calendars
• Expertise and ability to Coach, mentor, and lead personnel within technical as well as functional team

Area of Expertise

• IT Strategy and Planning
• Budgeting & Forecasting
• Quality Management
• Resource Management
• Project Scheduling
• IT Governance
• Testing/QA/Rollout/Support
• Team Building & Mentoring
• Offshore Development
• Client Relations & Presentations
• Business & IT Planning
• Risk Management
• Vendor Management
• ROI Analysis
• System Development
• Executive Presentations
• Stakeholder Management
• Milestone Management

TECHNICAL SKILLS

Databases: Oracle 10g/11g, SAP MDM, DB2, Teradata, MS SQL server

BI Tools: Hyperion, Toad, OBIEE, Business Objects, Cognos, Datastage, Informatica, SQ Server Management Studio, Pentaho

Testing Tools: Test Director, Win Runner, Load Runner, Quality Center, Quick Test Professional, HP Quality Software, JIRA

Business Modeling Tools: Rational Requisite Pro, Rational Rose, MS Visio, Clear Case, ClearQuest

Change Management Tools: Rational Clear Quest, Test Director, Confluence

Project Management Tools: MS Excel, MS Word, MS Project, Confluence, wikis, PPM

Version Control Tools: Microsoft Share Point 2007, Rational Clear Case

Software Development Methodologies: SDLC, RUP, Waterfall, Agile, Scrum

Standard: ISO 9001, CMM, SWIFT, Basel II, SOA

Languages: C, C++, Java, SQL, PL SQL, HTML, Visual Basic, .NET

Operating Systems: Windows NT/95/2000/XP/Vista/7, UNIX, IBM Mainframe, Mac, Windows VISTA/NT, (Apache & MySQL)

PROFESSIONAL EXPERIENCE

Confidential, Los Angeles, CA

Program Manager/Product Manager

Responsibilities:

• Program Manager for Confidential Diabetes product launch
• Program Manager for a $1.5B revenue generating product - MiniMed 670G product
• Spearheaded IT program of ten Minimed Outcomes interrelated projects. Monitored and tracked all ten projects under the program
• Championed and developed clinical marketing as function in Confidential Diabetes
• Coordinated with the client, Global counterparts, stakeholders, Data Science and Research and development team on weekly as well as daily basis
• Identified Risks, Issues and interdependencies of all the ten projects
• Spearheaded team of more than fifty resources globally
• Managed User Interface (UI) specifications for Minimed Outcome App for launch in ten different regions
• Led and coordinated Minimed App specification discussion with JAPA, EMEA, APAC, LATAM, US and CANADA region
• Acted a Liaison between Marketing objective and IT specification and development
• Conducted weekly and daily status call with IT team to ensure App is being is developed as per the UI specification
• Coordinated with the data integration team and developers to track and monitor the project for effective timelines
• Resolve any conflicts in achieving project goals (expectations, delay in delivery, resource availability and allocation, etc.); recommended corrective action and ultimately drove to resolution
• Actively participated in data and security review with Security Committee (Marcomm)

Environment: Windows, MS Project, PPM, MS Office (MS Word, MS Excel, MS Powerpoint, MS Visio), Jira, Python, SQL Server,Data Lake, Matlab, Informatica, One Note, One Drive, Sharepoint, Service Now

Confidential, Los Angeles, CA

Program Manager/Project Manager -Business Analytics and Strategy

Responsibilities:

• Program Manager for Confidential & Confidential ’s in-house MyBI Application
• Spearheaded IT program of five major Business Intelligence (BI)related projects. Monitored and tracked Program related projects.
• Ensured projects/programs are defined, tracked and communicated in a consistent and effective manner
• Partnered with IT and business leadership to define opportunities and prioritize projects based on pre-defined criteria (return on investment, productivity, compliance, etc)
• Directed project managers/stakeholders with business case development
• Ensured projects within the portfolio are delivered on time, within budget and with quality
• Spearheaded a team of more than hundred resources, onsite as well as offshore
• Formulated and Maintained Business Strategies and created roadmap for further consolidation
• Analyzed all the MYBI Application projects and identified the pain points.
• Implemented Acceptance Test Driven Development (ATDD) approach in all the five projects under ‘MyBI’ Program
• Created Business need and justification for a BI dashboard so that stakeholders could monitor the test progress for each scrum team under the program
• Conducted Scrum of Scrum to identify issues, risk and progress of each Scrum team
• Monitored and communicated any production issues with ‘MyBI Application’ to the client and proactively resolved the issues
• Continuously reviewed resource optimization while maintaining skill & capacity
• Presented formal status to multiple audience levels in IT and the Corporate business community
• Business development and client engagement
• Worked with PMO office to analyze and formulate strategies. Created and presented best practices, standards and program process improvement suggestions to VP of Chief Data Office (CDO) department
• Developed and contributed to the achievement of established department goals and objectives and adhered to department policies, procedures, quality standards and safety standards.
• Managed fixed bid projects and budget efficiently and effectively
• Championed IBM’s strategies Confidential client site ( Confidential & Confidential ). Promoted IBM and its strategies to improve Confidential & Confidential ’s processes
• Along with MyBI projects, involved in defining scope and creating Baseline for new projects in 2019

Environment: Windows, MS Project, PPM, MS Office (MS Word, MS Excel, MS Powerpoint, MS Visio), Teradata, MicroStrategy, Sharepoint, Cognos, OBIEE, Confluence, Jira

Confidential, Bakersfield, CA

IT Project Manager

Responsibilities:

• Managed projects related to Confidential ’s oil wells survey and scheduling process across all phases of the software development lifecycle (SDLC)
• Collaborated with PMO to finalize business case and benefits management
• Monitored workflow and made timeline adjustments as needed
• Created Work Break down structures, Project Charters and Business Case
• Managed resource and capacity planning for all phases of the projects
• Developed Status reports, cost estimates, and resource plans
• Identified Risks and made vital decisions across all phases of the project
• Supported development and software quality assurance to ensure optimal progress and product stability for end users
• Adjusted project milestones as needed. Managed a team of fourteen resources

Environment: Windows, MS Project, PPM, MS Office (MS Word, MS Excel, MS Powerpoint, MS Visio), Teradata, MicroStrategy, Sharepoint

Confidential, Los Angeles, CA

IT Project Manager

Responsibilities:

• Managed Ship star systems (Internal to Confidential ) including Shipboard system, Credit Card Surcharges, Crew Accounts and Dining
• Extensively involved in sprints and sprint planning
• Created Product backlogs, boards, Epic and User stories in Confluence and Jira
• Participated in Requirement Gathering meetings and established business rules
• Defined scope and budget. Tracked and monitored all phase of the project
• Conducted daily stand up meeting
• Developed comprehensive project plans, processes and workflows for efficiency and flawless execution, establishing appropriate ownership for all deliverables.
• Identified project risks early on and implemented action plans to mitigate or eliminate risks

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MySQL Server, AGILE, SCRUM, Confluence, Java, J2EE

Confidential, Los Angeles, CA

Project Manager, Business Intelligence

Responsibilities:

• Managed all phases of the software development lifecycle (SDLC) for BI custom solutions
• Application Manager of EDW and BI Analytics for Annuities and Life Insurance line of business
• Developed Information management / Data management and road map
• Responsible for managing and architect multiple engagements with customer delivery for Enterprise Data Architecture and Business Intelligence / Data Warehouse
• Interacted with customer executives and middle management and was a point person for service delivery
• Lead on-site and off-site teams for implementation
• Defined deliverables, managed client relationships and expectations
• Managed Cognos upgrade projects under budget.
• Designed Business cases, managed finances, monthly reporting, steering committee meetings with business
• Designed and implemented new Cognos and Tableau reporting to streamline the reconciliation of Marketing and Wholesalers information
• Managed multiple Cognos projects including migration from IBM Cognos 7.3 to Cognos 10.2 BI and Cognos 8.3 to Cognos 10.2 BI
• Led and developed a team on 3 onsite and 3 offshore developers
• Addressed complaints and resolvd conflicts within team
• Ensured assigned team members are meeting department expectations/goals/objectives. Maintain daily/weekly logs of assigned team members' work output.
• Ensured all assigned work is correct and complete

Environment: Windows,MS Project, PPM, MS Office (MS Word, MS Excel, MS Powerpoint, MS Visio), MS Lync, Oracle 11g, SQL, Salesforce, Sharepoint, PPM, Qlikview, Cognos 7.3-10.2, Informatica, ServiceNow, Team Track

Confidential, Orlando, FL

Project Manger

Responsibilities:

• Engaged clients and internal IT subject matter experts (SME's) to document, and analyze reporting needs and requirements
• Managed team reporting analysts to ensure external and internal report
• Elicited Business Intelligence Requirements from business user’s enterprise wide (Accounting, Finance Marketing and Sales team)
• Created Project Initiation document, Project charter, Slim Functional and Technical Requirement documents
• Created scope, objectives, and aligned stakeholders for projects.
• Ensured proper resource allocation, and guided partners on prioritization and schedule
• Developed comprehensive project plans, processes and workflows for efficiency and flawless execution, establishing appropriate ownership for all deliverables.
• Identified project risks early on and implemented action plans to mitigate or eliminate risks
• Collaborated with departments across the company, key stakeholders and external vendors, facilitating meetings when necessary
• Centralized information by preparing status reports on deliverables and leading timely meetings.
• Managed and delivered projects on-time and within budget, maintaining a strong understanding of deliverables across all channels.
• Reviewed request to determine basic characteristics, such as origin and report flow, mapping, format, frequency, distribution, and purpose or function of report
• Created test plans and participated in User Acceptance Testing

Environment: Windows, PPM, MS Project, MS Office (MS Word, MS Excel, MS Powerpoint, MS Visio), Mainframe, Oracle 10g/ 11g, OBIEE, Hyperion, Informatica, Toad, SQL, Sharepoint, Java, Mainframe

Confidential, Milwaukee, WI

IT Project Manager

Responsibilities:

• Developed project scope, feasibility, cost estimates, and schedule
• Prepared project approval authorizations. Developed Project Charter and specifications. Led, and facilitated cross functional project teams
• Tracked, reported and managed final project performance, schedule, and cost compliance.
• Developed cost estimates and budgets for projects. Created Baselines and controlled project costs
• Communicated and distributed information to project stakeholders.
• Managed project stakeholder expectations with support from subject matter experts, as needed. Reported accurate project information. Created project management documents and presentations
• Led identification of customer quality standards relevant to projects. Balanced customer satisfaction. cost of quality and use of standards.
• Led stakeholder analyses to identify expectations and requirements on projects and programs.
• Led the breakdown of programs into projects, deliverables, and associated work. Effectively led and managed project and program scope through a change control process.
• Worked with the Business Partner ( Confidential ) to identify owners of the business process and scope of the data required for the application
• For analytical applications, determined the business questions to be answered and the business process to be followed
• Led the definition of project teams, roles and responsibilities, and reporting relationships on projects and programs.
• Led project team sessions and provided feedback. Resolved project level issues on projects and programs, and escalated those issues to the appropriate level that cannot be resolved Confidential the program manager level.
• Leveraged discovery driven planning methods to select new initiatives and continuously validated their efficacy
• Leveraged qualitative and quantitative user/market research to translate the needs of internal and external stakeholders into the project plan
• Managed, led, and provided oversight to multiple related project and program assignments, and monitored performances of all project participants, including staff, consultants, vendors, etc.
• Tailored standard methodologies to support project needs.

Environment: MS Project, MS Visio, MS Office, MS Outlook, MS Access, Teradata, datastage, Erwin, SharePoint, MS live meeting, SQL server, Business Object, SAP MDM, SAP BW, JIRA, Erwin, ETL

Confidential, New York, NY

Senior Business Analyst

Responsibilities:

• Liaison between various stakeholders to understand and document current business processes and priorities.
• Interpreted these business needs to identify requirements across all affected areas and translate these needs into operational and application requirements
• Designed, developed and tested reports, analytical workspaces, dashboards and scorecards from various data sources including DB2, Oracle, SQL Server and Legacy environments
• Prepared the Business Requirement Document (BRD) and functional requirement document (FRD) for the enhancement of the existing services. Responsible for keeping project report up to date
• Performed data analysis such as slicing and dicing the data and drilling down the data using Crystal Reports
• Along with Stakeholders initiated a project called WOW. Through this process, Confidential employees can register any issue that they came across while accessing online Confidential account.
• The purpose of WOW initiative was to focus on actionable items and eventually improve the quality of Confidential online account experience of the customer

Environment: DB2, Oracle, Mainframe,UML, Windows 7, Mainframe Rumba, Microsoft Office suite, MS Visio, Lotus Note, RUP, UML, SQL, Cognos, datastage, MS live meeting, SharePoint, HTML,JAVA, J2EE