SUMMARY

• 10 years Highly effective management professional emphasizing innovation and creativity in solving complex problems.
• Energetic and results - focused with success in developing and leading diverse teams to achieve outstanding results.
• Seasoned Operations Manager who excels at streamlining operations to decrease costs and promote organizational efficiency.
• Versatile and innovative management professional skilled at seeing the “big picture” while still also focusing on the details.
• Expertise in business development and streamlining processes and systems.
• Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing.
• Possesses exceptional communication, organizational and presentation capabilities.
• Highly motivated, self-directed, quickly adaptable to situations, flexible, and curious.
• Strong analytical, leadership and interpersonal skills, team-oriented and demonstrated ability to manage different and often conflicting objectives/activities at one time.
• Facilitated Sprint Ceremonies (Backlog Grooming, Sprint Planning, Daily Stand-ups, Sprint Review and Sprint Retrospective) for each of the Agile SCRUM methodology sprints as a SCRUM master.
• Successfully guided multiple development teams through transition from Waterfall to Agile.
• Expertise in implementing systems Development in Agile (Scrum), Waterfall Methodology and Hybrid (Waterfall + Scrum) Methodology.
• Experience in dealing with On-shore, Off-shore and culturally diverse work-groups.

Areas of Expertise

• Project planning and development
• Customer relations specialist
• Cost reduction strategies
• Process improvement
• Organized
• Results-oriented
• Dependable
• New product introductions strategies
• Natural leader
• Detail-oriented
• Risk management
• Human resources management
• Finance background
• Employee relations
• Performance evaluations
• Management information systems
• Project development and life cycle
• Work flow planning
• Superb time management skills
• Project management

PROFESSIONAL EXPERIENCE

Confidential, Boston MA

Scrum Master/Product Owner

Responsibilities:

• Acted as a Scrum Master for two Agile teams within a Release Train.
• Established team level cadence and driving team level ceremonies (e.g. sprint planning, team retrospectives, backlog grooming, etc.).
• Maintained metrics that provide visibility to stakeholders on team-level progress and quality.
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Building a trusting and safeenvironment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
• Facilitating discussion, decision making, and conflict resolution.
• Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
• Planning, conducting, and directing the analysis of business problems resulting in business requirements and specifications.
• Work cross functionally to align strategy, methodology and execution.
• Facilitate sprint planning, sprints, daily stand-up meetings, demos, reviews, retrospectives, grooming, coordinating and other activities as needed for multiple scrum teams.
• Implemented and managed a project and content management tool, in the organization for the development, product, testing and production support teams.
• Assist the Quality Assurance team in End-to-End testing of the product by contributing in designing the functional and regression testing strategy
• Assess the Scrum Maturity of the team and the organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and the organization.
• Remove impediments or guiding the team to remove impediments by finding the right personnel to escalate the issue to, to have a solution.
• As a Scrum Master, facilitated and conducted the sprint planning meeting and the daily scrum.
• Facilitate discussion, decision-making and conflict resolution while getting the work done without coercion, assigning or dictating the work.
• Assist with internal and external communication while improving transparency and radiating information.
• Facilitate the product team to communicate with the development team effectively and set a level of clear expectations from the team.
• Maintain the Client Custom JIRA page with regards to all the issues opened. Make sure that each ticket has a target date, due date, estimate of effort and hours spent and is in the right person's queue according.
• Manage the delivery commitments and capacity planning for the team by identifying and tracking hidden tasks that increased customer satisfaction
• Empower the team to collaborate and grow cross-functionally, resulting in increasing the team's output from 22% to 63%

Environment: Agile, Waterfall, Continuous Delivery, MS Project, SCRUM, MS Project 2013, MS Office (Excel, Power Point, Word and Outlook).

Confidential

Manager - Scrum Master/Product Manager

Responsibilities:

• Expert in software development and Agile- Scrum and waterfall methodologies.
• Knowledgeable in requirements analysis, business analysis, project delivery, project lifecycle and techniques.
• Mapped process activities to desired outcomes to rectify operational inefficiencies.
• Documented business processes use cases and analyzed procedures to see that they would meet changing business needs and system workflows according to established guidelines and standards.
• Expertise in project management methodologies.
• Evaluated all the existing system design to identify the effective solutions.
• Consulted and interviewed all the business stakeholders to develop the system and to address complex need of the business to fulfill all the requirements and priorities.
• Assessed the impact of current business processes on users and stakeholders including the Project Manager and Product owner.
• Coordinated between different internal departments and third-party vendors for the execution of the project.
• Experienced in facilitating the meeting.
• Mapped current processes and offered recommendations for improvement.
• Implemented user acceptance testing with a focus on documenting defects and executing test cases.
• Owned the product gap assessment with industry best practices and developed future state product roadmap
• Assisted Product Manager in grooming the user stories, define acceptance criteria, prioritize and maintain the sprint backlog in consistent with the product backlog
• Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
• Recommended operational improvements based on tracking and analysis.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• All the project is delivered on time within the budget and within the scope of the project
• Researched and resolved issues regarding the integrity of data flow into databases.
• Worked closely with Product owner and scrum master to meet the business requirement are met in the project.
• Expert in scrum methodology and design of complex solutions.

Environment: Scrum, MS Project, MS Office(Excel, PowerPoint, Word and outlook).

Confidential

Business Process Consultant

Responsibilities:

• Reduced overtime by 25% by effective delegation.
• Led corporate initiatives such as online loan approval and reduced time for account activation by KYC utility.
• Lead a team by coordinating as project administrator.
• Completed 12 performance reviews each quarter, offering praise and recommendations for improvement.
• Established and maintained 20 vendor partnerships.
• Reduced employee turnover by 30 %.
• Managed a 250 -million square foot office space employing 190 workers.
• Compiled and drafted 12 reports each year.
• Established operational objectives and work plans and delegated assignments to subordinate managers.

Environment: Waterfall methodology, MS Word and MS office PowerPoint, UML.