SUMMARY

• 10 years of extensive experience as a SCRUM Master, Project Manager, Data Analyst and SQL Developer, working in multiple cross - functional teams, dealing with stakeholders in different facets including data analysis and business intelligence.
• Maturity in dealing with all levels of business. Strengthen relationships across business by engaging business stakeholders to establish credibility, solve problems, build consensus and achieve objectives.
• Comprehensive knowledge of various Software Development Life Cycles (SDLC).
• Solid interpersonal skills and experience working in large and diverse cross-functional teams.
• Highly motivated, self-directed, quickly adaptable to situations, flexible, and curious.
• Strong analytical, leadership and interpersonal skills; team-oriented and demonstrated ability to manage different and often conflicting objectives/activities at one time.
• Facilitated Sprint Ceremonies (Backlog Grooming, Sprint Planning, Daily Stand-ups, Sprint Review and Sprint Retrospective) for each of the Agile SCRUM methodology sprints as a SCRUM master.
• Expertise in handling SCRUM artifacts (Product Backlog, Sprint Backlog, Sprint Task list, Sprint Burn Down chart and Release Burn Down Chart).
• Led the breaking-down of epics into user stories (INVEST format) and handled requirements churn.
• Held expertise in facilitating workshops for the prioritization and estimation of user stories using techniques such as MoSCoW, KANO, planning poker and T-shirt sizing.
• Expertise in implementing systems Development in Agile (Scrum), Kanban & Hybrid (Waterfall + Scrum) Methodology.
• Experience in quickly and effectively adjusting priorities and goals under changing circumstances.
• Experience in dealing with On-shore, Off-shore and culturally diverse work-groups in co-located as well as distributed environments.
• Experience in various aspects of systems development including development, project management, business analysis, testing, backend and UI.

TECHNICAL SKILLS

SDLC Methodologies: Agile Scrum, Kanban, SAFe, Transformation (Waterfall to Agile), Waterfall.

Project Tools: JIRA, CA Agile Central, MS SharePoint, Confluence, Flow dock, MS Visio, MS Project, MS Office Suite.

DBMS: SQL Server Management Studio 2012, PostgreSQL.

Analysis Tools: MS Excel.

Defect Tracking Tools: JIRA, CA Agile Central.

Languages: SQL, C, Java, HTML, CSS, SAP ABAP.

PROFESSIONAL EXPERIENCE

Confidential, Norfolk, VA

Sr. Scrum Master/ Project Manager

Responsibilities:

• Played Agile Coach responsibilities as part of the role.
• Coached the business and streamlined the process for work intake.
• Worked with the business leadership and attained dedicated POs for the development teams.
• Coached the PO on roles and responsibilities and supported the PO in backlog prioritization.
• Interviewed Scrum Masters for teams in the department.
• Acting as a Scrum Master for three teams, closely studying team dynamics to help the team members transition to Agile, from a traditional mindset.
• Provide coaching, leadership and direction to the team to implement agile best practices and culture.
• Managed communications in an ‘on-shore, on-site’ model distributed environment.
• Managed the team’s Kanban workflow.
• Helped the teams establish WIP Limits to maximize flow.
• Coached the team on the basics of Agile Frameworks (Kanban & Scrum)
• Facilitated Velocity and Capacity driven planning as applicable.
• Tracked and Managed Scrum & Kanban teams dependencies.
• Maintained and reported metrics to provide visibility to leadership on team-level progress and quality.
• As a change agent, fostered a ‘learn by doing’ environment.
• Established team level cadence and drive team level ceremonies in alignment with solution delivery.
• Remove impediments for the team and escalate as needed.
• Performed Agility Health Assessments to help the teams identify Growth Items to progress agile maturity.
• Encouraged and facilitated cross-team coordination and collaboration.
• Empowered the team to truly self-organize.
• Facilitate negotiations of commitments between the development team and business stakeholders.
• Attained estimates and budgeted work intake requests.
• Mentored a Scrum Master in being able to support the team better and empower the team.
• Actively learn and contribute to the company’s Agile and Lean Community through participation in the ‘Norfolk Scrum Master CoP’ as well as the notional ‘Anthem Agile CoP’.

Confidential, Boston, MA

Release Train Engineer/ IT Project Manager

Responsibilities:

• Trained and Mentored two application PMs in transforming into Scrum Masters.
• Supported two agile release trains as the RTE in establishing as well as formulating the working agreements among the teams on the ART.
• Facilitated PI Planning for 2 ARTs.
• Co-ordinated geographically distributed teams and ensured effective communication was maintained effectively across on-shore and off-shore.
• Implemented Kanban to support a team in transforming into agile, implementing a vendor-built project.
• Coached the product owner in planning and defining the product backlog, prioritizing the Product Backlog Items (PBIs), backlog refinement and release planning for upcoming sprints.
• Supported multiple Scrum Masters in being able to align teams with the program as well as value stream.
• Coached the teams on best agile practices, tracked Key Performance Indicators (KPI) for the Scrum Teams to roll up consistent ART metrics.
• Facilitated ART ceremonies helping the Product Management Council to ensure smooth sailing of the PI.
• Facilitated the Solution Demo and PI retrospective meetings and encouraged team participation to increase productivity and efficiency of the team and process.
• Formulated new strategies during retrospective meetings to inculcate continuous improvement into upcoming PIs and avoid impediments.
• Resolved requirements challenges in the PO Sync, encouraging and implementing process to increase Predictability of the ART.
• Resolved inter-team impediments during Scrum of Scrums (SoS).
• Managed issues and conflicts of goals between the development teams and the product owners.
• Developed ad-hoc schedules as and when required to accommodate requirements churns.
• Reported ART Metrics to senior leadership, using CA Agile Central.
• Maintained strong understanding of business process and strategies.
• Performed activity planning and sequencing while encouraging team participation.
• Performed extensive risk analysis to foresee roadblocks in schedule execution.
• Proactively monitored and reported the progress to stakeholders. Experience in strategically influencing the team and stakeholders while maintaining a high level of business partnering.

Confidential, Louisville, KY

Scrum Master

Responsibilities:

• Assisted Project Manager in hiring and deploying resources. Assisted Product Owner in identifying the dependencies, some of them are organizational Impediments.
• As a Scrum Master facilitated scrum events including Sprint planning, Stand-up meeting, Backlog refinement, Sprint review and Sprint retrospection meetings.
• Assisted team to adapt Scrum documentation - to create Product Backlog with User stories, Sprint Backlog, Sprint Task List and maintained the Sprint Burn down and Release Burn Down charts using JIRA. Expertise in multiple estimation and prioritization techniques - MoSCoW, Kano, T-shirt sizing, Planning Poker.
• Supported in progressing of the system integration testing efforts across multiple teams on the agile release train.
• Encouraged and implemented process improvements techniques and ensure that there was room for change. Introduced a checklist during story time to ask the right questions while reviewing each story.
• Adopted ATDD practice of creating acceptance test cases before development to ensure product quality.
• Reported defect status to business users and serious management by using JIRA.
• Used JIRA tool for Sprint planning, Sprint backlog management, Sprint Task list management, task allocations and report generation. Generated reports to track team velocity, issue tracking, team work load tracking and response time tracking.
• Tracked closely the release timelines and ensured that the business goals and commitments are met.
• Assisted the Project Manager to construct a project plan that included Project Schedules, Milestones tracking using MS Project.
• Hosted Web-Ex meetings to coordinate with service provider and service consumer and to streamline the deliverable to address dependencies.
• Supported testing efforts across all stages of testing for releases - SIT, UAT, and Performance Testing by ensuring timely deployment of application in appropriate environment, reviewing release notes.

Confidential, Tampa, FL

Scrum Master/ Sr. Business Analyst

Responsibilities:

• Analyzed User Stories and helped Product Owner in structuring Product Backlog. Coordinated with business users to understand their priorities and assisted Product Owner to employ Kano model.
• Worked closely with Product Owner and SME’s to structure Resource Management Plan. Deployed resources as per plan and as project requires. Analyzed system requirement and created a Risk Management plan capturing high level risks, Risk Scores, Mitigation plans, Control Plans and Business Continuity Plan.
• Instructed and modeled core agile principles of collaboration, prioritization, team accountability and visibility. Ensured consistent application of scrum methodologies across the team.
• Formulated User Story Points estimation standards and relative workhours estimation standards along with the Product Owner and SME’s. Used Planning Poker and T-shirt Sizing as estimation techniques.
• As a Scrum Master facilitated scrum events including Sprint planning, Daily Stand-up meeting, Backlog refinement, Sprint review and Sprint retrospection meetings.
• Reviewed and assisted the team in functional testing of the application prior to demo in the sprint review meeting. Maintained the Sprint Burn down and Release Burn Down Charts Using JIRA.
• Removed internal and external impediments that hinder team’s productivity. Worked with the team in the grooming and prioritization of sprint backlog.
• Part of the team responsible for the analysis, design and implementation of the business solution.
• Analyzed business requirement document to acquire knowledge on the functional requirements.
• Wrote numerous user stories and supported the development teams in apprehending them.
• Elicited requirements by employing information-gathering techniques (e.g. Interviews, surveys, business process analysis, prototyping, observation of existing process, etc.).
• Assisted in the Data mapping and Data modeling for conversions and resolved data type inconsistency.
• Defined the business process re-engineering (BPR) roadmap to formulate the “To-be” process.
• Served as liaison between the scrum team, architect and key stakeholders, earning their confidence with reliable follow-through.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Gathered business requirements by conducting detailed interviews, scenarios and JAD sessions with business users, stakeholders and subject matter experts.
• Created detailed System Requirement Specifications (SRS) documenting the Functional, Data, GUI, Interface and Reporting requirements
• Assisted the product owner in the onboarding of resources and in the prioritization and grooming of the product backlog.
• Worked closely with the Agile coach and Scrum Master to implement best industry practices on Agile Scrum for the scrum development team.
• As a Scrum Master facilitated scrum events including Sprint planning, Stand-up meeting, Backlog refinement, Sprint review and Sprint retrospection meetings.
• Supported the agile coach in implementing different agile games to ensure team adaption to the agile environment.
• Performed data mapping and documented the data requirements between the source and destination databases. Helped create Test Plans, Test Cases and User Acceptance Summary Reports.
• Created a Responsible, Accountable, Consulted and Informed (RACI) matrix to ensure that process flow is as planned and constructed the Requirements Tractability Matrix (RTM) to ensure requirements are met.

Confidential

Business / Data Analyst

Responsibilities:

• Responsibilities included assisting the gathering and preparation of requirements, functional specifications, technical specifications and the design of the database with the help of senior BA and SME.
• Supported the resolution of data migration conflicts from the external source systems to the target systems by suggesting work-around procedures.
• Utilized waterfall methodology to configure and develop processes, standards, and procedures, resolving requirements conflicts between various business units and technology.
• Resolved the data type inconsistencies between the source systems and the target system using the Mapping Documents prepared by Sr. BA and Obtained sign-offs to manage requirements change.
• Created test cases, worked closely with business users to capture all scenarios for testing.
• Provide support for physical database design, architecture, testing, performance tuning and implementation.
• Experience in off-hours on call support, handling resolution of issues on business-critical production.

Confidential

SQL Developer

Responsibilities:

• Worked with business analyst to gather information on requirements.
• Assisted the business analyst in documenting Technical & Business User Requirements gathered during requirements gathering sessions.
• Analyzed conceptual into logical data and had JAD sessions and communicated data related issues and standards and Involved in modeling business processes through UML diagrams as part of the job.
• Participated in data migration and created data mapping documents from excel to new database system.
• Developed Cleansing and data migration rules for the Integration.
• Testing responsibilities included unit testing, integration testing, and business acceptance testing.