Account Manager Resume
Youngstown, OH
SUMMARY:
Remarkably astute, dedicated and results-driven professional with confirmed expertise in surpassing goals, attaining corporate objectives and exceeding customer expectations in highly competitive industries. Track record of performance penetrating key accounts and increasing revenues through solution selling. Demonstrate strong communication skills, including identifying client needs, resolving conflict, creating win-win solutions and closing sales. Consistently noted for superior job performance, initiative and excellent leadership and motivational skills.
Signature Strengths:
- Consultative Sales
- Account Management
- Sales and Marketing
- Productivity Enhancements
- Relationship Management
- Employee Management
- Customer Needs Assessment
- Team Building & Motivation
- Problem Analysis/Resolution
PROFESSIONAL EXPERIENCE:
Account Manager
Confidential, Youngstown, OH
Responsibilities:
- Managed over $1 million territory.
- Called on 10 accounts daily to grow customer base.
- Negotiated contracts to secure new and repeat business.
Licensed Relationship Banker
Confidential, Poland, OH
Responsibilities:
- Acknowledged as consistent performer producing over $6 million in deposit balances last three years combined.
- Fourth overall in entire market for mortgage application volume with $3.4 million in 2013.
- First in entire market in mortgage loan application volume with $475,000 pipeline in third quarter 2013.
Assistant Branch Manager
Confidential, North Canton, OH
Responsibilities:
- Generated over $2 million in revenue first year as manager.
- Improved customer service score from 70% to 89% satisfaction during tenure.
- Attended five “Elite Event” award dinners for top-performing branch in region in areas of profitability, fleet growth, customer service, employee retention, and development.
- Earned six “Hundy Club” awards by selling highest percentage of ancillary products regionally.
- Amplified fleet size by 100% while managing satellite branch as a single employee.
- Initially hired as Management Trainee and promoted to Management Assistant, Corporate Account Manager to Assistant Branch Manager through excellent performance and contributions to the business.