PROFESSIONAL SUMMARY:

• Information Systems, Project/Program Management Experienced Professional.
• Master’s Certification in Project Management (PMI), Scheduling, budgeting, estimating/forecasting, Agile, Waterfall, and Infrastructure, Work flow Analysis, PRISM, Clarity, People Soft, Data Modeling and diagraming, and application/software Frameworks.
• Successfully managed and led Software Development/ IT projects thru SDLC and software lifecycle management (SLM) Processes.
• Provided Project/Program Management support and leadership to cross - functional teams consisting of members from key business functions and technical functions to document, analyze, and lead improvement initiatives.

SKILL:

Software Apps/Systems: Microsoft Office, Excel, Word, PowerPoint, SharePoint, MS Access Development, Microsoft Project, iTrack, Confluence, Project Server, Clear Case, Oracle, Java scripting, Rational Unified Process (RUP), VISIO, Data modeling, Data Flow Diagraming, (Windows, Server 2000), Microsoft Exchange, Outlook, Linux, Filenet, SAP, HR payroll systems, Peoplesoft, MCSE (Cert),Windows, Active Directory, Landesk, SMS, Windows XP, UNIX, HTML, UML, and SUN, E-Commerce, JIRA, Crate, SAP, Congo, Aha, Envision, Mobile Application Development, Agile, E-Commerce Enterprise Architect, Cloverleaf. Oracle/db2/Sql server) clear case java ticket creation and solution, Enterprise Inventory Systems (EIS), EMAN, RALLY, CDETS, ESP, CARET.

PROFESSIONAL EXPERIENCE:

Confidential, RALEIGH, NC

Technical Project Mgr

Responsibilities:

• Used the software development life cycle including Waterfall, Agile for Project Managing projects.
• Worked with project teams to drive projects from concept to general availability.
• Guide project development and Quality Assurance teams while demonstrating flexibility in processes
• Helped to maintain and execute established PM processes.
• Identified issues and drove team towards timely resolution.
• Used iTrack JIRA tool to manage and track with software defects.
• Delegated work amongst the development and test teams.
• Created and tracked project Budgets/Estimates.
• Worked with project leadership, upper management and stockholders for project execution and funding approval.
• Used JIRA to maintain release/requirements and monitor the project progress and scope.
• Executed projects using Agile/Scrum Methodologies
• Held week/daily meeting with Software Developer/Business Analyst to project track the health and status of the project.
• Support finance metric development, reporting and dashboard reporting.
• Lead process improvements that result in efficiency and efficacy gains throughout deployment and operations in the market.
• Execute multiple projects/programs/planning in support of regional long-term processes.

Confidential, Cary, NC

Project Mgr/BA

Responsibilities:

• Manage stakeholders (customers, vendors, etc.) and team expectations for Company’s Mergers and Acquisitions.
• Facilitate project meetings and producing meeting minutes for project development teams
• Manage assigned resources to ensure on-time completion of planned tasks
• Report on program & project status using defined templates.
• Manage projects through their full Software Development lifecycle ensuring delivery within agreed deadlines
• Identify, plan and drive mitigation/closure of issues and risks.
• Create and administer project plan Identifying resources needed including assembling cross functional project teams
• Determine and document scope and deliverables based on requirements supplied
• Communicate with Project Management counterparts, customers and project stakeholders to ensure continuing alignment with project objectives
• Drive resolution of escalated project issues
• Accountable for the Project Budget using People Soft and Clarity
• Create and maintain supporting project document such as project charter, project plans, high and low-level requirements, and etc.
• Worked closely with Software Development teams to track and report the status of the project.
• Performed enterprise wide deployments of third party and MetLife software across multiple platforms.
• Evaluated software deployment requests when assigned.
• Analyzed requirements and planned software deployment methods.
• Worked with Software Engineers to create medium to high level complexity customer requested packages and deployment scripts as per documented requirements.
• Coordinated Unit, Regression, QA, Production deployments with developers to meet the needs of the business using software deployment tools.
• Attained appropriate sign off from requestor when required and adhere to the SDLC.
• Analyze lessons learnt and put forward recommendations for improving delivery of future projects and develop best practices within the Team
• Performs monitoring of enterprise wide architecture to ensure optimal availability.
• Tracks and records production issues using appropriate tools.
• Ensures adherence to all processes and procedures.
• Utilizes documented procedures and expertise of hardware and software, performs restorations of service of identified incidents.
• Escalates all unresolved issues to Management or other support groups

Confidential, Raleigh, NC

(Consultant) Project Consultant/BA

Responsibilities:

• Provided Project Management support and leadership to cross-functional teams consisting of members from key business functions.
• Provide global strategic initiatives rolled out in multiple phases and involving different time zones.
• Develop business case, user stories, project profile, business requirements, resources, milestone criteria, task dependencies, schedules and other project work products for large, complex, cross-functional strategic projects.
• Demonstrates business insight to not only project manages key strategic initiatives, but also thought leadership to help provide IT solutions by partnering with Software Engineers and Development Teams
• Worked with managers to view strategic initiatives as part of the Global Architect and technical Services (GATS) organization integrated strategy
• Track scheduled tasks day-to-day, work directly with cross-functional team members to facilitate communication, provide status updates, and manage risk.
• Provide strong interpersonal, analytical, and problem-solving skills in working with people at all levels.
• Build constancy consensus, and drive decision-making; work cross-functionally to accomplish program objectives.

Confidential, Herndon, VA

(Consultant) Program Project Manager

Responsibilities:

• Provided Project Management support and leadership to cross-functional teams consisting of members from key business functions and technical functions to document, analyze, and lead improvement initiatives.
• Responsibilities include: project management: project evaluation, definition/goal setting, project planning and identifying/securing appropriate resources, delegating work and managing deliverables, analyzing complex information, developing and presenting recommendations to leadership, sharing information with appropriate internal/external constituents, delivery of improved performance measurement capabilities, develop and manage relationships with cross-functional stakeholders.
• Managed a team responsible for several process improvement projects and/or activities, overall responsibility for ensuring project implementation and/or support within scope of responsibility, to include activities such as process flow definition, project plan creation and execution, budget, risk & issues monitoring, managing escalations, building positive team collaboration, interacting with the Business stakeholders and ensuring the overall project stay on track, estimating, operational readiness support, process documentation, and communication, and/or project management.
• Managed/supported Enterprise Inventory Systems (EIS)/Demand Intelligence Module (DIM) quantifies forecasting errors at the same level as inventory is planned for every item, at each location, by customer, over time. I was involved with correctly quantifying forecast error for the empowerment of right sizing inventory more accurately than traditional approaches increasing your ability to meet demand while eliminating excess inventory.

Confidential, Hoffman Estates, IL

Program Manager (LTE)/IT Project Manager

Responsibilities:

• Managed associate services teams throughout the planning, organizing, staffing, evaluation, direction and control of a project/program from conception to completion.
• Work closely with the RAN (Radio Access Network), Construction and Engineering teams to deliver/implement 1st and 2nd carrier sites throughout various markets.
• Motivate cross functional teams such as Material Management, Project Directors/Managers, Project Managers, Engineers and Infrastructure and Design/Integration teams to deliver the committed sites on air/week/month.
• Ensure that functional teams provided an accurate forecast to deliver the commitment against projected revenue and customer commitments.
• Joint accountability with the Market Manager for end-to-end delivery of UMTS/LTE/IP backhaul for the RAN and other mobile telecommunications hardware and software and network infrastructure components.
• Responsible for project delivery and customer escalations/satisfaction (products or services) for our customer.
• Responsibilities for creating and implementing 1st Carrier Pre-launch Checklist for single site verification and Clusters for Ohio/Pennsylvania (OHPA) Markets.
• Responsible for delivering the Pre-launch checklist for infill LTE 1st Carrier sites
• Work closely with the Construction and Engineering (C&E) teams to make sure 1C sites have met the necessary criteria and have provided the necessary approvals and documentation for SSV and Cluster launches, attend C&E tracking meeting once a week to provide feedback or provide input on sites that are scheduled for Launching.
• Responsibilities also require to work with the regulatory and compliance team to ensure site approval is granted prior to launch, set up and host Key Performance indicators (KPI) review calls for Southern Ohio (SOH) cell sites and market Cluster launches, made sure all necessary project documents were saved and available for review on the share point drive for cluster and cell site launches.
• Duties include submitting customer technical system request to national engineering architecture team after sites have launched to make sure sites are monitored. Familiar with the Temporary cell site/COW process.
• Responsibilities for EDP and IWOS Ticket Support and Creation for OHPA and Michigan Market
• Responsible for the creation of IWOS tickets to resolve EDP issues for Ethernet sites. This requires me to frequently use the IWOS ticketing system and E-PADD database to search and download information.
• Review EDPs to make sure that they have been issued IP addresses for eNodeB’s. In addition, request the eNodeB’s to be issued for sites that are ready to be launched and equipment installed on site. Work with the engineers to correctly document and describe issues with EDPs so that problems can be resolved accurately and promptly.
• Supported Oracle/db2/Sql server, clear case, java, software development activities, ticket creation and resolution.

Confidential, Itasca, IL

Senior Enterprise Project Manager

Responsibilities:

• Lead intermediate size project teams for large enterprise projects or programs, (such as post/pre-paid cellular services), to ensure timely and accurate completion of assigned duties and responsibilities of the team members to meet the project and executive leadership expectations.
• Lead in managing project integration, scope, time, costs and quality and communicates the status, risk and issues associated with each to the correct level(s) within the project structure and the organization to ensure that the project outcomes are achieved as defined, within budget and on time.
• This is included working with third party vendors to coordinate related project activities.
• Created and maintained the TOPS Release Work Plan (timeline, milestones, dependencies).
• Managed Amdocs Deliverables (including hands-on management of document deliverables review and approval process).
• Managed Amdocs-related sessions and action items through closure.
• Planned and tracked Production CRs (also known as "Minor Enhancement Requests").
• Worked with external vendors to develop and maintain project timelines and to support the integration of fixes, enhancements, and new features.
• Maintain and follow up on risks and mitigation plans.
• Provided strong analytical thinking skills with the ability to facilitate requirements gathering, perform financial and operational analysis, and synthesize complex concepts into simple information technology project terms.
• Drove the business requirements gathering process to ensure that meaningful requirements were identified for the business solution.
• Documented and communicated business requirements in a clear, complete, and concise manner.
• Ensured that business requirements are related to business goals and priorities.
• Lead 3rd party vendor resources to define requirements for the incentive system and to ensured project activities and goals were aligned.
• Works with IT business analysts in defining requirements for application systems related to the incentive process (SAP, Billing System, inventory, financial, and etc.).
• Supported third party vendor selection and contract negotiation.
• Supported user acceptance and business process testing.
• Participated in the acceptance of products, services and enhancements prior to roll-out to ensure that requirements are met.
• Pro-actively identified improvement opportunities for systems and business process changes.
• Worked with the business areas to anticipate future needs and changes to systems and business processes.
• Assisted with the processes for prioritizing application system enhancements and defining business requirements for these enhancements.
• This normally evolved following a change request (CR) process.
• Lead cross functional and consultant team members assigned during the duration of a project to ensure timely completion of project deliverables.
• Created risk management plan to identify, analyze, monitor and respond to risks associated with the project to ensure ability to achieve expected outcomes, on time and on budget.
• Work with team to create solutions for issues identified during project.
• Lead activities required to complete project documents: project plan, project charter, scope, and project schedules.
• Developed project cost estimates and budgets for assigned projects and initiates cost control measures to ensure projects budgets are met.
• Communicated project status to team, business owners and executive leadership as appropriate throughout the duration of the assignment and post implementation to make certain all impacted stakeholders have an understanding of risks, issues and activities related to the project.
• Acted as a point of escalation problems and issues.
• Contributes suggested improvements to enterprise business analyst methodology and tools.
• Performed other duties as assigned.

Confidential, Schaumburg, IL

Senior Project Manager (e-Commerce)

Responsibilities:

• Lead project teams to deliver solutions addressing customer /client requirements; defines milestones, resources and schedules.
• Creates project plans, expense plan, tracking and reporting variables.
• Leads in implementing/applying standard processes for change management, risk management, issue management, quality assurance and project communications.
• Supports project negotiation by providing SME expertise, negotiates for appropriately skilled human resources for project.
• Builds and maintains high performance teams through own actions and direction provided to others.
• Plan and manage deployments of project with the development, test, and release management.
• Ensures project closes effectively through production turnover, documentation of lessons learned and provision of feedback on project resource performance.
• Manage and deliver world-class custom branded Marketing Data and Website for our top tier international regions.
• Partner with Marketing Solutions (Strategic Market Development, Marketing Content Development, and Creative Solutions), Video Development, define and pitch custom programs.
• Coordinate with marketing, product, and other internal teams to ensure program requirements, deliverables and timelines are met.
• Coordinate with properties and front-page teams to secure and deliver editorial promotion.
• Communicate program status and updates to relevant internal and external stakeholders throughout the program life cycle.
• Work closely with Sales to manage client relationship.
• Work with off shore development teams for on-time delivery.
• Gather, scrub, manage business requirements with the support of the Design and Development team.
• Also involved in designed and development of web interface using JSP, JavaScript and JDBC for administering and managing users and clients.
• Gathered requirements for the Design overall architecture of Rich Media Server RMS with pluggable caching logic using Strategy design pattern.
• RMS is one of the subsystems which does caching of Rich Media Components RMC on local file system.
• Worked with Engineers to develop and deployed various Entity EJBs and session EJBs.
• Provided management support of System Administration Responsibilities: Setting up NIS, NFS, DNS and also configured Mail server.
• Installed and configured Web Logic application server and was responsible for various deployments over it and administration of Web Logic.
• Worked with engineers to create various shell scripts to automate day-to-day system administration and have also been actively involved in day-to-day system administration.
• Supported Oracle/db2/Sql server, clear case, java, software development activities, ticket creation and solution.

Confidential, Hoffman Estates, IL

Senior Lead Project Manager

Responsibilities:

• Manager of high profile Telco projects under time, budget, functional and risk constraints.
• Ensured that the projects meet overall objectives, standards, quality and user needs.
• Effectively communicates with peers and next level of management.
• Provided personal leadership skills, initiative, with paying strong attention to project level and technical detail.
• Handled multiple tasks and work comfortable alone and as part of a team.
• Lead Project Manager of large, complex projects that had the potential to generate 3million to 3 billion dollars.
• Coordinated and communicate among business partners, development, system engineers and architects, testing and vendor teams.
• Responsible for Scope, Schedule, Cost and monitoring and controlling each aspect of the project.
• Execute the ITUP process throughout the project lifecycle.
• Familiar with project audits and ability to understand and achieve compliance.
• Manage and prioritize multiple requests and support incidents.
• Gather request and support incident details from Business Partners.
• Gather Business and Technical Requirements from Business Partners.
• Design technical solutions using existing technology or procurement of new technology.
• Coordinate resources from other IT Teams and our Infrastructure Partner.
• Develop Project Plans, Coordinate Team Meetings and Status Meetings.
• Identify Issues and clearest path to complete tasks and reach milestones.
• Manage and/or Participate planning and deployment planning and testing business solutions and product features.
• Lead the implementation of Oracle/db2/Sql server, clear case, java, software development activities, ticket creation and solution.
• Implementation of network solutions, products, mobile applications and features for mobile hand-held devices.
• Communicate Status to Stakeholders, client and IT Management.

Confidential, Schaumburg, IL

Project Manager/Deployment/Release Manager

Responsibilities:

• Managed the development and/or implementation of a company’s products or services.
• Coordinated departmental or cross-functional teams, focused on delivering new or upgraded existing products or services.
• Managed projects from inception to completion (or transition), including tracking and evaluation of project performance.
• Ensured that projects are completed on time, within budget, and within accepted quality metrics.
• Participates in project review and status meetings and communicates project status.
• Managed project scope, costs, and quality of project.
• Conducted and submitted lessons learned or best practices for publishing within knowledge repository when the potential for reuse in other areas exists.
• Establish, maintain, and control program or project management plans and report progress to the sponsors.
• Ensure on-time and on-budget performance of the assigned efforts to the mutual satisfaction of the business partners/sponsors.
• Utilized six sigma and project management methodologies to ensure maximum project effectiveness.
• Motivated project team to ensure optimal performance.
• Assisted in the development of business plans, strategies, and approaches to take advantage of business opportunities.
• Performed a role as part of the Build team for the Order Management transformation project.
• Performed release management activities, work to ensure SOX compliance in IT document.
• Worked with the SOX and compliance monitoring teams to process requests.
• Load Build documents into DOORs and assist in obtaining approvals for all documents.
• Managed Requirements and Design documents essential using DOORs application.
• Provided Project and Release management support for Mobile applications for Motorola hand held devices.
• Release management activities (Release Planning, Rollout Plans) for 1 major, and 3 minor releases.
• Worked with the SOX auditors and QA Compliance Teams.
• Implemented standard process essential (e.g., requirements documents, designs, etc.).
• Managed the deployment and release of enhancement and upgrades using BMC Remedy system.
• IT Build/development cycle of development requirements, design, code, test.
• Provided Project Management support of Mobil applications.
• Planned, organized, directed, monitored and controlled projects using project management disciplines following defined industry standards, using a variety of tools and methods.
• Understand scope of project and ensure it is understood throughout other areas of the organization.
• Defined project goals, objectives, products, services, constraints, assumptions, risks, and facilitated processes by working with the project team, sponsor, and stakeholders to baseline the scope of work and enable development of the plan.
• Ensure accountability for every deliverable.
• Built and managed an effective team by responsibly developing/executing sourcing and staffing decisions, setting clear expectations, resolving issues, monitoring workload, coaching and providing leadership.
• Managed project communications among project and cross functional teams.
• Accountable for project effectiveness in meeting established goals and targets.
• Lead the implementation of Oracle/db2/Sql server, clear case, java, software development activities, ticket creation and solution.
• Built and maintained appropriate relationships with business and Systems partners and vendors.
• Demonstrated an appropriate level of knowledge and understanding of technology and/or business processes, associated issues, and alignment with organizational strategies.
• Understand the needs of business partners as well as application development and service support areas.
• Ensured adherence to quality standards and reviews of project deliverables.

Confidential, Washington, DC

Senior Project Manager/Analyst

Responsibilities:

• Successfully managed and led more than 30 Software Development/ IT projects thru SDLC and software lifecycle management (SLM) Processes.
• Coordinated and scheduled project milestone/gate reviews; coordinated with the project teams and Subject Matter experts to determine work break down structures and readiness for requested milestone/gate reviews.
• Provided document assessments for Project Management plan to assure clear, concise, complete, and compliant with the SLM standards.
• Core team participant for refinement of Quality Assurance standards for all supported projects.
• Managed and resolved non-compliance issues related to process deviations and standards.
• Worked closely with customer and projects to select appropriate risk assessment, tailoring plan, or work pattern, and assist in identifying and using the appropriate work breakdown structure.
• Also tracked estimates and budgets for the financial worthiness of the organization.
• Coordinated the efforts of peers across the entire SLM process to ensure that IT projects stayed on schedule and meet standards for architecture integrity, security, and performance.
• Responsibilities included assuring the proper planning, requirements gathering, risk management, coordination, and execution of end-to-end system development lifecycles and coordinating with Subject Matter Experts to assess project plans, requirements, design, test results, training and help desk strategies, and deployment readiness.
• Managed project releases and enhancement for over 27 applications.
• Facilitated system milestone reviews with all stakeholders.
• Maintained project portfolio by market unit - describing work effort, cost, budgets, benefits, schedule and deliverables of individual system change requests and programs.
• Maintained and managed ordering and billing system applications commitments, reports and status.
• Lead and supported the implementation and integration of various COTS products (such as Oracle, MS Share Point, Peoplesoft and Websphere).
• Acted independently to determine methods and procedures to be used on new assignments.
• Interacted on a daily basis with senior management levels on matters concerning key functional areas of the SLM.

Confidential, Hoffman Estates, IL & Sterling, VA

Project Manager/Program Manager

Responsibilities:

• Primarily responsible for managing all aspects of diverse, moderately complex, and multiple IT projects with minimal direction, including project scope and requirements, risk management, project planning, execution, timing, cost and corporate financial.
• Effectively managed project estimates, staffing, and budgets exceeding 10 million dollars.
• Ensured adherence to quality standards, reviewed project deliverables, and resolved issues to ensure project goals and requirements were attained for software applications and enabled applications automations (i.e., mechanized ability for sale agents to process customer orders) that allowed the company to compete more effectively.
• Managed multiple projects and provide release management for over 26 Telecommunication projects.
• Maintained project portfolio by market unit - describing work effort, cost, budgets, benefits, schedule and deliverables of individual system change requests and programs.
• Maintained and managed ordering and billing system applications commitments, reports and status.
• Lead and supported the implementation and integration of various COTS products (such as Oracle, MS Share Point, Peoplesoft and Cold Fusion).
• Managed vendor task integration and tracked and reviewed vendor deliverables.
• Recommended and ensured implementation of actions prompting the analysis and resolution of problems.
• Provided support of the development, integration, and delivery Ethernet to Cell Networks and Data Commutations such as RAD’s cell-site gateways which provide multiservice support for TDM and Ethernet traffic delivery over SONET, IP/MPLS, xDSL, T1, T3.
• Also worked with technologies that simplified service provisioning and control by simultaneously backhauling 2G GSM, 3G UMTS and HSPA traffic over shared access lines.
• Also supported RAD’s cell-site gateway networks multiservice for ATM and Ethernet traffic delivery over ATM, xDSL and packet transport.
• Also supported various CDMA and GSM cellular networking projects.