SUMMARY:

• 12 years of Result oriented experience planning and implementing complex global IT programs and projects in Digital ecommerce Web space.
• Broad breadth of experience driving key initiatives/programs within Strategic IT Business, IT Development, IT Operations, Information Security, Marketing and related business disciplines.
• Six Sigma Master Black Belt Certified and leveraged in Agile (Scrum Certified), waterfall and hybrid development efforts.
• Ability to manage multiple Web Based program and projects with competing priorities across worldwide based talent in multiple time zones. Expert knowledge of the project management function.
• Ability to think strategically and execute tactically, a persistent attention to detail, and a high level of comfort in working with numbers.
• Flexibility to handle directional changes with the ability to juggle moving priorities to ensure project success.
• Proven ability to assess business needs, prioritize accordingly and escalate appropriately.
• Analytical thinker with a can - do attitude and flexibility to accommodate to evolving business needs.
• Ability to manage implementation of large and complex cross-functional business programs and initiatives. Focus to ensure all program work streams are well defined, planned, and resourced to deliver per schedule.
• Prepare program status roll-up on a weekly basis and maintains schedule for overall program.
• Accountable for ensuring program work streams achieve business outcome and meet schedules.
• Implement portfolio, program and project management best practices, including change management, dependency management, organizational communications, key metrics and dashboards. Implement tools to provide visibility in program/project status to improve visibility and facilitate decision making at all levels.
• Manage program scope, risks, dependencies, and drive issues to resolution.
• Develop strong collaborative relationships with the retail planning, product, training, store strategies, communication and retail leadership teams to ensure successful execution of strategic initiatives.
• Proven ability to create Program plan, WBS, critical path, budget, reports and balance complex critical tasks.
• Proven ability to prioritize & execute correct portfolio of programs & projects quickly to meet opportunities and threats avoiding working on the wrong program/projects, or moving those program/projects to completion too slowly. Ensure visibility in portfolio status to facilitate decision making.
• Broad understanding of Internet technologies -JavaScript, HTML, CSS, Ajax, Flash, cookies; languages-Java, C; RDBMS-Oracle & SQL. Experience with Web development on Cloud platform.
• Expert at managing program financials, Ability to contribute consistently and positively in a high-paced, fast-changing and unpredictable environment. Increase organizational efficiency by implementing new initiatives through effective utilization of resources, excellent communication and alignment of cross-functional priorities.

TECHNICAL SKILLS:

Program & Project Management: SDLC, Benefits Management, Financial Management, Stakeholder Management, Governance, HLE/Budget Creation, PPM (Project Portfolio Management), Agile SCRUM & Waterfall methodologies, Vendor Management, Resource Management, Web Development, A/B Testing, Thorough understanding of PDLC & Software release process. Broad technical understanding of HTML, CSS, Java, JavaScript & SQL.

Program & Project Management Tools: Clarity PPM- Project Portfolio Management, VFM - Financial Management, MS Project, Jira, PTS, Primavera, SharePoint, My Share, Wiki, Confluence, MS-Office (Word, Excel & PowerPoint), Outlook, Balsamic, Visio, Microsoft Project, Rational Portfolio manager 7.0, Primavera P6, Confidential Rational Team Concert 3.0.1, RADAR tool for defect prevention, Work product inspection. Confidential Rational Clear case & Clear quest, Cisco collaboration tools such as UC, UCC, WebEx and Business Video, Google Docs.

Technology used in projects: Java/J2EE, Unix, WebSphere Commerce 7.7, HTML, JavaScript, CSS, Confidential Sterling Commerce 9.2, WebSphere application server 7, Tibco BW/BE, Lotus Notes 7.0

Technical Knowledge: Web Technologies-Java, HTML, JavaScript, CSS. RDBMS-MS-SQL 2003, Oracle 8.1, 9.X

PROFESSIONAL EXPERIENCE:

Confidential - San Jose, CA.

Technical Program Manager

Responsibilities:

• Involved in managing multiple web based and mobile projects for Medical Billing claims submission and Revenue cycle management in Agile environment.
• Oversee the day-to-day aspects of key initiatives, including overall management of scope, schedule, and financial aspects of the initiative. Excelled at managing Charter, Program management plan, Projects Schedule, program financials, creating conceptual estimates, budgets, HLE and WBS. Also involved with facilitating communication between multiple clients, clearing houses and insurance payers.
• Also responsible for collaborating with development teams for sprint releases and planning.

Confidential - Foster City, CA

Program Management Consultant

Responsibilities:

• Managed program/projects for Corporate IT Digital Portfolio. Project type include VELT- Confidential Exposure to liquidity tool, OPCERT, FP&A - Revenue Planning Project, Cyber source - Integration with Salesforce(CRM), Data warehousing, Business Intelligence projects utilizing OBIEE, Tableau, OF A, ESSBASE, Congo’s & TM1
• Solution oriented focus on program financials, scope, benefits, quality, schedule, budget, procurement, funding, risks, and dependencies. Excelled at managing budgets, POs (SOWs, etc.)
• Advanced knowledge of Microsoft Project, Excel, PowerPoint, Visio, and other project management tools.
• Major Project Responsibilities include: Gather and define projects requirements. Conduct project kick-off meetings, communicating individual roles and project expectations. Monitor project milestones to identify potential jeopardy of schedule. Manage scope, budget and change controls associated with project.
• Partnered with key Technology and cross-functional stakeholders to drive key program activities including: Conducted program reviews, Manage program risks & issues, Provide executive management with program updates, Tracked program budgets, forecasts and schedule.
• Oversee the day-to-day aspects of key initiatives, including management of scope, schedule, and financial aspects of the initiative. Demonstrated skills in conflict management and negotiation to achieve project goals and excelled at managing program financials, creating conceptual estimates, budgets, HLE and WBS.
• Ability to think strategically and execute tactically, a persistent attention to detail, and a high level of comfort in working with numbers.
• Implemented program and project management best practices, organize requirement workshops & organizational communications, key metrics and dashboards.
• Developed strong collaborative relationships with the product, business, technology, communication and leadership teams to ensure successful execution and delivery of strategic initiatives. Shared program process frameworks, tools and best practices throughout the organization.
• Implemented and leveraged tools to provide visibility in portfolio/program status to improve visibility and facilitate decision making at all levels of the organization.
• Managed roll-up of the IT portfolio of key initiatives on a monthly basis and escalated decisions needing executive attention. Created Portfolio performance reports on a bi-weekly and monthly basis.
• Created SOW, Budgets, Program Charters. Involved with efforts/resource alignment and resource levelling (Fast Tracking & Crashing), conceptual estimation, Program WBS and CR for ongoing projects/program - VELT - Confidential Exposure to Liquidity Tool, Cyber-source, Salesforce, Data Warehouse & Business Intelligence projects. Involved in expediting procurement (SOW & Contracts) with Vendors - Infosys, PWC, Cognizant, Hacker etc and achieving program targets and objectives.
• Environment: Big data + BI tools such as Tableau, ETL, Tibco & Hive, Hadoop, JavaScript, HTML5, CSS, Jira, SharePoint, Agile, VFT, VFM, Confluence, MS Office Suite (Word, Excel, PowerPoint, Outlook).

Confidential, San Jose

Technical Project/Program Management Consultant

Responsibilities:

• Managed programs for Retail Online Digital Portfolio from inception till launch for North America, HK & Singapore regions. Project types include Customer Login Enhancements, CRM, In-house Homepage Campaigns, and Marketing landing pages, Banners and mobile development projects.
• Worked with UX team, web developers, software providers, and all external partners to implement and test data and website enhancements. Responsible for managing the navigational and interaction design of the websites, mobile sites and other digital formats in accordance with brand guidelines and e-commerce design UX best practices.
• Scheduled executive reviews of key milestones for all device programs in development.
• Supported teams in key tools used for development by helping within initial program setup, creating helpful documentation. These key tools include: JIRA - Issue and Bug tracking. Confluence - Advanced Wiki pages for collaboration and data storage/ sharing Jama - Requirements Management and tracking.
• Prepared regular Executive reports of project status, timelines. Maintained and improve Team Collaboration wiki pages, adding automation and user-friendly features.
• Schedule meetings, organize action items and follow-ups for the New Technology Integration process. Assist team in managing permissions groups, purchase orders, team metrics, and resource planning tools.
• Owned & drove the technical roadmap for program management metrics. Analyzed the performance of each fund, and the portfolio overall, using detailed financial models,
• Worked cross functionally to manage scope, quality & timeline, create budget & schedule, manage procurement, organize Workshops, control risks, dependencies, and drive issues to resolution.
• Aligned projects with the PMO goal to prioritize and execute the correct portfolio of projects quickly enough to meet opportunities and threats. And Increased organizational efficiency by implementing new initiatives through effective utilization of resources and alignment of cross-functional priorities. Implemented program and project management best practices.
• Proven ability to conduct project Kick-Off, create program plan and budget, run BRD/FRD walk thru, prioritize tasks, drive Go-No-Go for SIT & UAT, drive Test plan and Test Cases approvals, track milestones, manage Risks, manage vendor communication.
• 15-20% improvement in time to Launch; Average Program duration cut by 15%
• Environment: Java, JavaScript, HTML5, CSS, Jira, SharePoint, Agile, Confluence, MS Office Suite.

Confidential, San Jose.

Software Engineering

Responsibilities:

• Project types include Digital Space Portfolio Projects: Confidential Here Redesign Homepage Campaigns, Marketing landing pages, click through, Microsites, Banners, & mobile development projects.
• Excelled at running successful A/B Test projects for Latin America Confidential (Mexico, Costa Rica, Colombia and Brazil websites.) To drive traffic to Emerging markets and generate leads from the visits on landing pages, email and call-to-action (CTA, Sign Up buttons).
• Managed product backlog, managed sprints & was involved with risk mitigation strategy. Facilitated scrum requirements workshops. Proven Ability in Change Management for Confidential North America Web-Pages with focus on enhancements.
• Experience working with UI/UX designers, on web/mobile products/apps.
• Collaborated with Localization team for Latin America program and was involved with release management.
• Translated marketing requirements into technical specifications for the Web Development team.
• Proven Ability in sprint planning, story execution, daily scrum meetings for ongoing program.
• Worked with internal cross geographical and cross-functional teams (design, content, editorial, web development, localization, external marketing agencies, SEO) to scope and define the requirements for marketing team and accomplish program goals.
• Managed the flow of assets and information between external teams and internal team members.
• Responsible for planning and executing the completion of new technology training programs for technical training audiences (Software Engineers from Brazil and Argentina) in SJ Campus.
• Managed Web development on Cloud platform, sites were hosted on EC2 instances, shared and distributed data on S3, distributed database management with Simple dB/RDS and met content capacity demands.
• Created Portfolio performance reports on a bi-weekly and monthly basis.
• Average Program duration cut by 15%; 20% improvement in productivity time to Launch.
• Environment: Java, JavaScript, HTML5, CSS, Jira, SharePoint, Agile, Kanban, Confluence, MS Office Suite.

Confidential, New York.

IT Consultant

Responsibilities:

• Managed projects for online insurance application (Web Program) for NYSDOL (New York State Govt. Dept. of Labor) focusing on business analysis, financial and quality disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Optimized requirement tracking process which helped client to improve quality time by 25%.
• Worked with Marketing & UX Teams to determine whether to add or change content, images, categories, video & media. Identified ways to optimize content to amplify user experience and provide better content. Assured that all site pages and paths are highly usable and offer a seamless experience.
• Worked with E-Commerce Team to conceptualize and execute all user experience and customer facing enhancements and establish priorities for the roadmap to the family of websites
• Worked with customers and potential customers to identify needs and opportunist to improve user experience through gap analysis. Also worked with UI/UX designers, on web/mobile products/apps.
• Maintain and track all project financials /cost (Labor and Non labor). Responsibility for updating cost sheet and providing financial data to higher management.
• Mitigated risk factors through careful analysis of Project, financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Implementation of Agile development methodologies. Directed in Quality assurance, Risk, Scope management.
• Excelled at planning and managing scope, benefits, budget, risks and change control aspects of the program.
• Proven Ability in facilitating sprint planning, daily Scrum meetings with developers, architects and testers for daily update on program and issue resolution.
• Managed product backlog, stories & planned risk mitigation strategy. Facilitated requirements workshops.
• Responsible for change management and release management of multiple web based program.
• Strong collaborative relationships with the business, product, engineering, quality, communication and retail leadership teams to ensure successful execution and delivery of strategic initiatives.
• Shared process frameworks, tools, Best practices & improved visibility to facilitate decision making.
• Average Program duration cut by 15%; 15% improvement in productivity and time to Launch.
• Environment: Agile(Scrum), WebSphere, J2EE, Oracle 9i, JSP, JavaScript, HTML5, Confidential Clearcase, Confidential Clear quest, SOA Architecture, MS Visio, SharePoint, Confluence, Balsamic, MS Office Suite (Word, Excel, PowerPoint & Outlook).

Confidential, Chicago, Illinois.

Web based Program

Responsibilities:

• The Scope of the project was to allow ultra-fast secure access to patient data and images online. A Web based digital filing application that stores patient's images and information in an organized way so as to enable records to be retrieved with ease from anywhere.
• Excelled at conducting comprehensive analysis on account creation, role management, provisioning and De provisioning accounts for authentication and authorization of the users and Access Management IAM and documents requirements.
• Designed and implemented/written SQL queries for troubleshooting, data validation, QA testing and reporting.
• Created User interface screens and used Unified Modeling Language (UML) to design Use Case, Data Flow and Activity Diagrams.
• Conducted UAT with end users to create system acceptance criteria for the new upgrades and releases.
• Environment: Agile(hybrid), Java, C++, HTML, Microsoft SQL 2005, MS Visio, MS Project, MS Office Suite, Confidential Clear case, Confidential Clear quest, Confidential SOA Architecture.

Confidential

Program/ Project Manager

Responsibilities:

• Collaborated with business and stakeholders for developing program charter. Collaborated with business and assisted in the following: Translating strategic objectives into high level program scope statements. Developed a high level milestone plan.
• During Planning phase: Chartered and initiated constituent program. Established consistency. Established communication feedback process. Executed the appropriate program management plans. Consolidated project and program data.
• During Program Delivery phase: Analyzed variances & trends in costs, schedule, quality, and risks. Updated program plans. Managed program level issues. Managed changes. Conducted impact and risk assessments.
• During Controlling phase: Completed a program performance - performance analysis report. Obtained stakeholder approval. Executed the transition and/or close-out of all program and constituent project plans. Conducted the post-review meeting. Reported lessons learned and best practices.
• During Closing the program: Performed benchmarking and was involved with closeout plan, procedures, techniques, and policies; Involved in decomposition techniques; Financial closure processes.
• Responsible for scope, planning, tracking, change control, aspects of the program.
• Proven ability in managing the campaign launch program plans for marketing deliverables, reporting and communication of status, issues and risks.
• Worked collaboratively with Campaign managers, functional Tech leads and management to ensure optimized execution.
• Environment: HTML, CSS, JavaScript, Rational Rose, MS Visio, MS Project, SQL, MS Office Suite.

Confidential

Sr. Programmer

Responsibilities:

• Web Based Program & Projects types include Advertising Digital Space Portfolio Projects: Campaigns, Marketing landing pages, Click through, Microsites & Banners
• Programming in C and writing SQL queries.
• Planning, Estimation and Scheduling of tasks and driving project lifecycle from concept till Launch.
• Developed and managed the campaign launch program plans for marketing deliverables, maintain dashboard tracking & reporting.
• Worked closely with Campaign managers, functional team leads, regional leads, and management to ensure optimized execution.
• Responsible for change management and release management of multiple web based projects.
• Environment: Waterfall, UML, SQL, HTML, CSS, JavaScript, Rational Clear quest, Rational Requisitepro, Rational Rose, C, & Java.

Confidential

Technical Analyst

Responsibilities:

• Analyzed Business Requirements and created Use Cases, Use Case Diagrams, Navigation Flow, Business Flow Diagrams and Workflow Diagrams and Activity Diagrams using MS Visio.
• Conducted walk through sessions for BRD and Use Cases with stakeholders, Architectures and Design & development teams.
• Extensively interacted with QA Teams in executing the Test Plans, Providing Test Data and Creating Test Cases.
• Environment: Waterfall, Siebel 2000/7.0.4,MS-Project, Visio, MS Office Suite.

Confidential

Technical Analyst

Responsibilities:

• Excelled at SQL queries and creating Business Requirement Specifications using Rational Requisite Pro.
• Designed the look-n-feel of the application through Mock-up forms for better illustration.
• Participated in JAD sessions to collect the software requirement and managed via requisitepro.
• Analyzed data to generate information about clients and their attributes. This data was structured and were pushed into tables.
• Facilitated user acceptance testing and test strategies with Information Technology Group.
• Environment: Waterfall, Oracle, HTML, Rational Rose, MS Visio, RUP, MS Project, SQL, MS Office Suite.

Confidential

Technical Analyst

Responsibilities:

• Excelled in writing SQL queries and basic java programming.
• Assisted in data validation, QA testing and reporting.
• Assisted in developing use cases, activity diagrams and sequence diagrams using UML. Documented business requirements.
• Environment: Oracle, Java, Rational Rose, MS Visio, Word, Access & Excel, RUP, MS Project & SQL.