Team Lead Resume Chicago, Illinois - Hire IT People

SKILLS PROFILE

Operations Management: strong ability to effectively manage inter - office operations while meeting or exceeding departmental goals. 2+ years of management experience
Experienced trainer with the ability to organize necessary material for new hires as well as seasoned employees
Customer Service: 5+ years of experience, including in-person with clients and Consular officials, and over the phone in both general and managerial capacities

WORK EXPERIENCE

Confidential, Chicago, Illinois

Team Lead

Promoted to Team Lead from Operations Consultant in August 2012
Daily responsibilities include managing operation of Call Center serving clients traveling to India and Azerbaijan, including supervising a team of up to twenty consultants
Regular duties include interviewing, training and monitoring all employees, including 20+ additional employees around the country
Process employee timesheets and submit payroll
Handling escalated and high-level client situations over the phone
Assist in implementation of company-wide policies regarding quality of phone service and phone conduct
Facilitate a strong relationship between the Indian Consulate in Chicago and operations within the company

Confidential,West Des Moines, Iowa

Lead Merchandising Assistant and Leader

Supervised teams of up to thirty employees
Opened and closed the store
Cash handled and verified accurate accounting of store associates
Managed employee timesheets
Delivered excellent customer service over the phone and in-person
Met deadlines for product placement and maintained inventory while managing and organizing inventory staff