SUMMARY:

• Recognized leader who drives positive change, motivates teams, and achieves high quality results.
• Certified Professional Scrum Master (PSM I) and Project Management Professional (PMP) experienced with leading small, medium and large - scale software implementations, often mission critical applications with aggressive schedules and high expectations.
• Expert at leading distributed global teams, including keeping project teams motivated and on target for scheduled deliverables.
• Adept at collaboration and consensus building with project team, sponsors, executive management, business partners and other stakeholders.
• Excellent communicator with ability to provide clarity and transparency related to programs and projects.
• Focused on achieving optimal customer experience in line with business goals and objectives.
• Received multiple awards including selection to Winner’s Circle / President’s Club seven times over ten years of eligibility, top Worldwide Consulting Services contributor in 2009, and multiple Appreciation awards for Excellence.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Program and Project Manager

Responsibilities:

• Scrum Master and Project / Program Manager for multiple initiatives, including a number of high-profile banks and credit unions, using both agile and traditional waterfall methodologies.
• Project Manager for First Citizens Bank of Raleigh for implementing enhancements to the Bank’s Commercial Online Banking platform. Also served as Project Manager for a Proof of Concept focused on migrating the Bank’s data a new digital banking platform. Responsible for project staffing, project planning, communication to all Stakeholders, monitoring key indicators for project health, managing change, risks and issues.
• Lead multiple projects for Constellation, a consortium of credit unions, related to design and development of a new digital banking system platform. Work closely with the credit unions to define and prioritize requirements. Lead group meetings, including representatives from all member credit unions, via web conference to review requirements and gain consensus. Meet with project sponsors to review project progress, budget, required changes, issues and risks.
• Program Manager for Gro, an Confidential affiliate and creator of innovative software solutions designed to optimize the end user experience, including account opening and loan origination. Work directly with GRO engineering management and customers to define requirements and establish / maintain product roadmap and resource requirements.
• Monitor key indicators for all Confidential in-flight projects to ensure project profitability and customer satisfaction.
• Participate in sales efforts to identify and close new business opportunities, and negotiate contracts, including Master Agreements, Statements of Work, and 3rd party contracts.
• Lead efforts to automate and optimize internal tools and processes within Project Office.
• Build and leverage 3rd party relationships, including onshore, nearshore and offshore, to improve quality of service, lower costs, and increase profits.
• Recognized by customers for leadership, professional approach, and quality results.

Confidential, Burlington, MA

Project Manager and Delivery Executive

Responsibilities:

• Project Manager for system landscape optimization (SLO) and data transformation projects for Confidential ERP, GTS and BW customers, often related to divestitures or acquisitions. Strong track record for tight project management and successful implementations - all on time and within (or under) budget, with high customer satisfaction. Accounts included Alcoa, Air Products, ConAgra Lamb Weston and other Fortune 500 companies. Projects included cloud-based and on premise.
• Project Manager & Delivery Executive for top North American Banks implementing Confidential ’s Online Banking platform. Most recent project was a major upgrade for Bank of America Military Bank Overseas Division (cloud-based). Project completed on time and under budget. Other clients included First Citizens Bank of Raleigh, Citizens Bank of Rhode Island, Alberta Treasury Bank, Commerce Bank and Mutual of Omaha Bank. Projects included on premise and cloud solutions.
• Instrumental in sale of software license and services to major Banks and Fortune 500 companies. Consistently performed as one of the top revenue producers within my team.
• Accountable and reliable for accurate ongoing forecast and pipeline, including revenue, bookings & margin.
• Established a formal Review Board to ensure tight communication between Services, Engineering, Product Management and Support to monitor major in-flight projects, particularly those involving new products or new releases.

Confidential, Santa Clara, CA

Engagement & Program Manager

Responsibilities:

• Managed consulting operations for the top performing consulting region with over $8 Million in revenue.
• Managed engagements and programs for early adopter banks implementing eBanking applications for Consumer and Commercial Banking.
• Also managed engagements for web and IVR self-service applications for HR, Finance, Insurance and Retail.
• Selected for President’s Club based on financial results and impact on company growth, including contributions toward company’s successful IPO.

Confidential, methuen, ma

Business Development & Consulting Services Leader

Responsibilities:

• Managed $6.5 Million services business, including consulting, training and services marketing.
• Project Manager for HRMS / Payroll implementations and training development & delivery programs.