SUMMARY

• Over 14 years of professional experience, in different roles and industries. Six plus years of Project Management Experience.
• Over 3 years of project management experience of managing/leading concurrent projects.
• Projects undertaken are in the areas of IT, Sales, Procurement, Operations, Human Resources, Marketing, Banking, Services, Learning & Organizational development.
• Skilled in Agile, Hybrid Agile, Rapid Implementation Method and Waterfall modes of project management methodologies.
• Worked directly with key stakeholders of projects, which includes, Senior and Middle level management, Cross - functional teams, customer facing frontline staff to bring value into strategic planning and execution into project management.
• Experience leading a development team to deliver software applications.
• Results oriented professional, recognized for taking on major initiatives, adapting to rapidly changing environment, formulating creative solutions and resolving mission-critical issues to ensure bottom-line success.
• Ability to translate business needs into technology requirements that support the company's Business objectives.
• Successfully managed all phases of IT Projects from needs analysis and requirements definition to vendor, implementation, and training.
• Demonstrated ability in mentoring individuals to maximize productivity and forming cohesive team environment.

TECHNICAL SKILLS

• MS Project
• JIRA
• Confluence.
• CRM
• Oracle ERP
• POS applications.
• Salesforce
• Workday
• Citrix GoToMeeting
• Cisco WebEx.
• MS SharePoint
• Office 365.
• Advanced Outlook
• Excel
• PowerPoint
• Visio and Word.
• Moodle
• Skill soft.
• Adobe Connect.
• Editing tools iMovie & Adobe Corel.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Change Management Project Manager

Responsibilities:

• Developed and executed the organization wide Change Management strategy for Zebra’s software licensing platform based on understanding project charter, stakeholder analysis, impact analysis and project methodology (Hybrid Agile).
• Created Change Management Handbook for communication & training integration into the project plan, bringing stakeholder expectation clarity by customizing the Prosci ADKAR model.
• Created project visibility by designing an intranet site for the project team and coordinated the internet site UI for external stakeholders.
• Developed & facilitated Project related Online learning courses with knowledge checks, job aids & certifications for long terms operational phase of the project.
• Presented change management project status, milestones, dependencies and issues on a periodic basis to align expectations with stakeholders.
• Coordinated regularly with the design & development team to align on change management milestones.
• Identified potential risks and resistance early in the project to develop specific mitigation plans to respond to impacts.
• Presented cost-benefit analysis of change management project budget to facilitate value-based decisions for the project.
• Provide thought leadership on organization readiness to support large-scale change, leveraging standard methodology to ensure successful planning and delivery.
• Volunteered to facilitate strategic meetings for the long terms evolution of the software license project.
• Volunteered to support other IT project’s change management needs to support program & project managers.

Environment: s: Siebel, SFDC, Oracle ERP, Flexera Platform, JIVE, JIRA, Confluence, Microsoft Office 365 applications (especially SharePoint), MS Project, Citrix GoToMeeting

Confidential, Milwaukee, WI

Global Program Manager

Responsibilities:

• Successfully set up the US & African Operations to serve the huge client base in some of the biggest markets in Africa.
• Initiated and managed projects for Human Resources, Finance and Procurement, which includes formulating policies, setting up the process, and guidelines.
• Completed Human Resources project with setting up the Workday solution and monthly pay role processing.
• Spearheaded and implemented a successful sales and marketing plan to grow business by obtaining referrals from existing clients and fostering business to business (B2B) relationships.
• Developed extensive models for vendor management, aggressive contract negotiations and strategic financial analysis to increase efficiencies.
• Measured and analyzed end-user feedback to align processes for business effectiveness
• Successfully managed day-to-day operations filling many roles to support growth and add to the bottom line of the business.
• Identified several project risks and developed risk management plans to reduce uncertainty.
• Responsible for overseeing the execution of strategies and ensuring that businesses run efficiently & effectively.

Environment: s: Microsoft Office 365 applications, MS Project, HTML, Oracle ERP, Workday

Confidential, Lincolnshire, IL

Global Learning Project Manager

Responsibilities:

• Project Manager for Global Virtual Instructor Lead Training - Successfully deployed 140 mission critical virtual courses, covering 3000 plus staff across the globe (NALA, EMEA & APAC) for go-live critical sessions - 100% completion.
• Supported and enabled the change management and delivery of learning programs including planning, scheduling, communications, and logistics support for global work streams like Sales Channel Marketing, Finance, Supply Chain & Services in NALA, EMEA & APAC regions. 3000 plus estimated global audience.
• Created daily presentation for end-user feedbacks on the minimum viable product for the projects.
• Provided onsite and in region support during Business Transformation Office Trainings Schedule learning events, including but not limited to facilitated in-person sessions.
• Facilitated participant enrollments (12,000) for learning events and manage attendee status and changes either in a learning management system (LMS) or in off-system documents.
• Managed logistics for learning events, including facilities reservations, negotiations, PO processing and planning; print and distribute course materials.
• Quickly identify potential risks in the product development process and communicate them to the relevant stakeholders in the organization.
• Coordinated with on-site staff; create and distribute site-specific directions and instructions for attendees, training room setup, equipment reservations, catering, shipping, dispatch, recovery, and inventory tracking for technical lab equipment.
• Supported instructors in the set-up, hosting, production and recording of virtual learning sessions for delivery to off-site global audience.
• Worked closely with Accenture team onsite who facilitated this project as part of the Business Transformation Office.

Environment: s: Microsoft Office 365 applications, MS Project, Cisco WebEx, and Skillsoft

Confidential, Deerfield, IL

Project Manager / Learning Consultant

Responsibilities:

• Successfully completed project for the Club Automation's CRM product for the beta site.
• Designing business profitability strategies for business operations.
• Developed learning solutions for the workforce while improving organization performance.
• Lead trade-off decisions between cost, schedule, and business benefit, and ensure successful delivery of set features to products that meet customer needs.
• Working closely with stakeholders to ensure alignment with expectations.
• Process Training and content development to streamline process across initiatives.
• Working with Subject matter experts and IT Leads for improving operational efficiency.
• Worked on Business Risk and Contingency plan for business operations.

Environment: s: Oracle CRM, SAP, Microsoft Office 365, Security packages

Confidential

Manager Learning & Organizational Development

Responsibilities:

• Nominated for CEO Excellence Award in 2015 for mobile Internet marketing strategy.
• Successful execution of Confidential Management Meet 2015 Social Responsibility Project ‘Adopt a Village’, which included facilitating 250 international delegates.
• Successful completion of four annual employees (300+ employees) conference events, involving end-to-end travel planning, event coordination, and execution.
• Guinness World Records team member for opening 362 retail stores in one day on April 2014.
• Developed and implemented Change Management framework and strategies, resulting in consistency across the organization.
• Collaborated with multiple subject matter experts (SMEs), IT Project Team, to effectively translate highly technical concepts into user-friendly, professional learning programs.
• Successfully completed implementing Workday across all functions as part of HR project.
• Created a New Hire program, that won ‘The Most Innovative Training Program’ award at a national level. Over $1.5 million savings reported by the company.
• Designed and developed learning solutions for internal & external employees to impact productivity.
• Developed content and executed training for software applications like ERP, CRM, and POS.

Environment: s: Microsoft Office applications, Workday, ERP, SAP POS Applications, Oracle CRM

Confidential

Assistant Manager Business Learning

Responsibilities:

• Created robust metrics to measure business learning impacts for teams serving Investment Banking, Wealth Management, Asset Management and Transitions.
• Exclusive Client Relationship Manager for Investment Banking’s Business Support Services and Analytics (Presentation, Creative, Design Services).
• Designed and delivered CEO level business impact reporting.
• Created learning framework for the investment banking presentation division.
• Managed the Learning Management Systems for the Confidential backend operations.
• Delivered exclusive training program for the Transitions and Analytics teams.
• Client Relationship management for the Investment Banking division learnings needs.
• Managed the MS SharePoint data archiving Functional and Technical content.

Environment: s: Microsoft Office applications, SharePoint management, Macros applications

Confidential

Process and Technical Trainer

Responsibilities:

• Brand Promotion and Product Training SME.
• Created quality metrics for inbound customer care call center.
• Created training & applications content for sales agents.
• Six Sigma project team member to improve Business Process.
• Scheduling team huddles and coaching plans.
• Handled business transition.

Environment: s: Microsoft Applications, Confidential ’s order Management applications, Confidential ’s Finance applications.