SUMMARY:

• Experienced healthcare technology professional who has had their hands in a wide ranging spectrum of roles from development to management giving a broad view of all aspects of the challenges within the industry and what is required to succeed.
• Always looking for creative and sustainable ways to improve patient outcomes and user experiences through cost effective technology. Proven ability to manage and lead teams toward successful and timely implementations of any number of vendor technologies.

PROFESSIONAL EXPERIENCE:

Confidential, Buffalo NY

Interoperability and HIE Specialist

Responsibilities:

• Strategically aligning initiatives to satisfy desire for the community to be a leader in HIT Interoperability by building an adaptive and expandable foundation for connectivity both within the community and beyond. Community including several hospitals and many practices.
• Leading Interoperability projects between eCW practices and HealtheLink HIE, Surescripts (Medent EHR), and MobileMD (Sorian Clinicals).
• Assured projects satisfied grant requirements
• Worked with upper management on a model to improve sustainability of CHS initiatives outside of grant funding
• Negotiated contracts with vendors to be in line with the needs of Confidential Health

Confidential, Charlotte NC

Product Integration Manager

Responsibilities:

• Worked with Sales team throughout Presales process as the technical contact.
• Performed demos, ran client meetings, determined customer goals and how best achieved with current available software.
• Procured and analyzed specifications on vendor API’s to determine the level of functionality that Confidential would be able to achieve with available tools. Planned out supplemental data connectivity options (custom interfaces, direct database mapping) to make sure that Confidential software was able to achieve customer goals.
• Ongoing management for the Confidential API platform according to its relevance with industry standards and EHR vendor partner needs.
• Develop and maintain Product Roadmap
• Perform industry analysis to make sure Product Roadmap is relevant in terms of healthcare technology trends.
• Develop and maintained Brand Identity
• Coordinate the development, approval, training, documentation and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations.
• Company expert in Meaningful Use Product Certification process full circle, including Lab Company and ONC expertise. Keep an organized registry of information pertinent to company objectives.
• Coordinated effort working with Sales to determine approach for customer outreach

Confidential, Charlotte NC

Interface Program Manager

Responsibilities:

• Managed team of developers (3 - 4) with the objective of developing new Interface Technology, maintaining current tech, and working on a plan to replace historical systems.
• Worked with Support team to develop a quality standard and workflow for all customer interactions.
• Worked tightly with Sales to coordinate customer outreach plans based on Product Roadmap
• Reviewed contracts to make sure deliverables were explicitly stated and mapped out with a realistic timeframe

Confidential, Atlanta GA

Technical Implementation Engineer

Responsibilities:

• Planned and conducted technical tasks associated with the implementation of Confidential solution sets working with clients and internal resources at the client site or remotely.
• Project managed the technical tasks associated with the implementation of the business solutions in complex environments assuring the timely and quality completion of the deliverables.
• Partnered with clients in planning, executing technical tasks such as conversions, interfaces, integration, issue resolution, assessment of system environment readiness, installation. Mentored and provided technical assistance to client and internal resources.
• Lead multiple technical projects simultaneously as the main point of contact for a client. Provided recommendations on the process improvements related to implementation processes and lead the efforts to create improvements.

Confidential, New York NY

EHR Implementation Specialist

Responsibilities:

• Managed successful implementations of eClinicalWorks at over 150 practices, overseeing a team of Project Managers assigned by vendor. Ensured all functionality, tools, training needed for providers to achieve 'Meaningful Use' initiatives was in place. Monitored and analyzed Post Go-Live activity for each practice to determine weaknesses affecting EHR adoption and construct an action plan with them to overcome these.
• Successfully Implemented EHR at over 150 practices for nearly 500 providers with a focus achieving Meaningful Use and
• Worked with vendor to develop full scale project plans for EMR implementation at over 150 practices pre and post go live and ensure proper communication, budget and timelines for EMR implementation were achieved
• Developed workflows for front and back office, and provided change management assessments and best practices to ensure smoother transition to go live
• Created tools to analyze data from practices so that appropriate training resources could be allocated to those struggling with EHR usage post go live
• Performed onsite troubleshooting, customization, configuration and training documentation for practices post go live increasing practice usage by 20%
• Managed subsidy project with Dell computers to procure and transport hardware with eCW licenses to over 50 practices
• Worked with Quality Improvement department to ensure clinical quality measures were functional at practices post go live, including Labs and CIR

  Redesigned process to streamline lab implementations in order to have them go-live at the same time as the EHR itself

Confidential - Horsham PA

Interface Implementation Analyst

Responsibilities:

• Led implementation of HL7 interfaces from initial kick off call, through testing, and into the actual go live date, assuring that process is seamless for clients. Worked with data feeds of all HL7 message types both exporting to a multitude of vendors and importing into the clients database.
• Advanced to senior level analyst role to provide critical time sensitive support for HL7 interfaces between over 400 hundred vendors and 1000 clients EHR and EPM systems.
• Managed over 300 successful implementations for clients of varying sizes from large multi-practice enterprises to smaller single practice clinics.
• At any given time would be working with 40+ clients.
• Gathered and assessed needs of client to determine what if any training was needed and billable, if so provided them with the desired resource.
• Analyzed clients workflows to determine best practice solutions for new implementations
• Streamlined building of cross-reference tables for providers, insurances, test codes with custom SQL scripts cutting the man hours needed by a significant margin.
• Worked with clients post go live to help troubleshoot and resolve any issues pertaining to the interface.

Confidential - Linwood NJ

Project Manager / Software Developer

Responsibilities:

• Lead the direction and schedule of multiple concurrent projects making sure that software is done on time and that it also adheres to security guidelines. Software often needed to communicate over TCP/IP sockets to instruments or other systems.
• Developed software in C and C++ on UNIX based systems.
• Provided excellent and consistent communication with Clients to make sure software was integrating properly into their system and that developing software was going in the desired direction.
• Worked with Technical Support Staff as well as Clients to make sure software was intuitive to new users and easy to support.
• Analyzed client’s needs to determine if there were furtv software solutions we could provide them with.