PROFESSIONAL SUMMARY:

• Certified PMP professional with vast experience in Project Management, Business Management, Business Analysis, and System Solution Design
• Certified Scrum Master, SAFe4 Agilist, ICP - ACC: Certified Agile Coach, and Six Sigma Black Belt certified with experience in Agile/Scrum and Waterfall methodologies
• Experience in transition of the applications from waterfall to Agile as a Coach, while also acting as the Scrum Master of two mixed on/off shore teams.
• Mentoring teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency.
• Introduction of Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, tracking, product visioning, technical debt reduction, self-management, empowerment and role training resulting in realized velocity improvement of more than 100%
• Leverage Agile and encourage teams to follow the Agile framework.
• Educate, train, facilitate, evangelize and encourage a continuous and transparent process improvement philosophy.
• Empower & coach the scrum team to work together more efficiently and perform at the highest levels
• PMO office experience in internal controls, risk management, compliance, quality assurance, vendor management, change management and business process improvements
• Experience in business and Functional Requirements gathering, developing Use Cases, writing Business Requirement Documents BRD, Functional Requirement Documents FRD, Software Requirement Documents SRD, Use Case Specifications.
• Well versed in the system development life cycle from requirement gathering through implementation. Familiarity with both agile and waterfall approaches.
• Excellent quantitative and technical skills, with a strong knowledge background in the field of business systems analysis from requirements gathering, business process modeling, project management, and application testing.
• Strong communication and business facing skill in interaction directly with stakeholders documenting and requirements and providing solutions.
• Worked with developers and other counterparty portfolio management stakeholders to identity and prioritize enhancement opportunities, define new functionality requests from business users.
• Natural problem-solver, with an analytical approach to identifying issues and determining optimum solutions.
• Highly detail-oriented with the ability to support multiple projects, while maintaining focus on the bigger picture.
• Outstanding customer focus, with great interpersonal and organizational skills
• Extensive experience in conducting GAP and Impact Analysis.
• In-depth knowledge in developing Use Case Models, Use Case Diagrams, Structural Diagrams, Class Diagrams, process Flows, Data Flows and Work Flows.
• Experienced in developing Data Mapping and Identifying Bottlenecks of sources, mapping, targets and sessions.
• Expertise in Requirement Analysis, requirement modeling using Unified Modeling Language (UML) and Object Oriented Analysis.
• Strong understanding of data quality assurance process and procedures.
• Expert in creating Functional work plans and User Acceptance Test Plans (UAT), Test Strategies, Test Cases and Test Scenarios to measure requirements and provide a Head Start for QA Team.
• In-depth knowledge of conducting User Acceptance Test (UAT), data quality checks using SQL, gap analysis and Requirement Traceability.
• Working knowledge of Software Development Life Cycle (SDLC) methodologies such as Agile (Scrum), and Waterfall.
• Excellent analytical, problem solving, decision-making and presentation skills with ability to co-ordinate activities in a fast paced team environment.

SKILL:

Technologies: Microsoft Web Services (SOAP, WSDL, UDDI)

Languages: PL/SQL, Visual Basic, Java, J2EE

Scripting: VB Script, HTML, XML

Database: MS SQL Server, MS Access, My Sql

Tools: HP QC, Visual Studio, QTP, TAO

Applications: MS Office Suite, MS Visio.

OS: Windows 7, Windows 8 and Windows 10

WORK EXPERIENCE:

Agile Scrum Master

Confidential, Trevose, PA

Responsibilities:

• Developed the entire project tool kit with a Project Plan, Risk Analysis Document, Change Request Forms, Logs and template like Action item log, Test Plan, Test Case Document, Status Reports, Test Dashboards, etc.
• Gather high level requirements ‘gives and gets’ from all the internal teams elaborate them into a detail level.
• Designed project roadmaps and budget.
• Facilitated the Definition of Ready and Definition of Done criteria for all stories.
• Implementation of upgrade Project for National Retail client Customer Database Integration 2.0 (CDI 2.0) - Data Cleansing, Data Analysis, Customer segmentation, Marketing Campaign, Campaign Execution, Creative services, Data insight, Customer Engagement for Direct Mail.
• Facilitated and Assisted in Implementation of 360 View of the customer.
• Ensured that business data and reporting needs are met.
• Developed and monitored data quality metrics via a report.
• Documented requirements and translated high level requirement to Function requirements and Use cases.
• Created Gap Analysis for the implementation of CDI 2.0.
• Documented requirement Change Requests.
• Developed the process and workflow diagrams using MS Visio.
• Created and updated the Project Plan and Process Maps.
• Analyzed Data for marketing campaign to ROI.
• Coached teams, Scrum Masters, Business Analysts, Managers and Executives on Agile values and principles to promote continuous improvement in practices and artifacts.
• Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency.
• Coached leaders and teams through the transformation and provided the necessary training and references to enable the ideal management and team structures
• Provided reporting at the team and LOB level on team performance against agile measurements
• Mentored and trained Scrum Masters and teams.
• Conducted daily stand-ups in two-week Iterations, facilitated sprint reviews, retrospectives, and sprint planning
• Developed the roadmap for teams to evolve toward predictive velocities
• Developed and monitored data quantity and quality metrics.
• Tracked anomalies and outliers within data.
• Refined metrics and standard reports to better serve the needs of executives seeking decision support.
• Translated requests for information into queries when self-service tools can’t deliver what the business is looking for.
• Served as liaisons for IT teams and their business stakeholder to shape the discussion.
• Created UAT Test Plan, created defect logs, Execution logs, RTM, Identifying Testing Scenarios.
• Reviewed the UAT deliverables (Test cases and Test Results) with the Business Owners, Project Director and getting their Sign offs.
• Coordinated with the Development Team and Release Management team for the smooth sail of Reports to go to Production.
• Planned UAT test activities. Test estimation. Conducting Walk throughs.
• Created Training Presentations and scheduled Training sessions for the End Users.

Tools: Trillium, snag It, MS Project, Visio, Netezza, PL/SQL, MSoffice Suite. Lync.

IT Consultant

Confidential, DE

Responsibilities:

• Resolved incoming trouble calls at the help desk and document in Track-It and escalate them to next level if necessary.
• First and second level support over the phone 98/XP environment.
• Active directory, Exchange, eSchool administration.
• Add/Change/Modify New and existing users using Active Directory and on Exchange Server for Email access.
• Troubleshoot Microsoft Office applications and other state/district approved applications.
• Used VNC and remote desktop to remote into the pc for troubleshooting,
• First level Mac support.
• Troubleshoot TCPIP, DNS, WINS related issues.

Infrastructure Manager/ Project Manager

Confidential, NY

Responsibilities:

• Managed program for operations, financial advisory and investment portfolio management divisions.
• Manage and oversight of project managers and business analysts for their individual projects and new features.
• Engaged cross-functional business, customer service, marketing, sales, and operations for IT projects execution.
• Agile team management for user story grooming, sprint planning, daily scrum, review and retrospect.
• Updating release plan, product roadmap, features launch date and demo for stakeholders for each sprint.
• Planning QA and UAT testing for monthly production release and managing production issues resolution tracking.
• Managed federal DOL project to migrate users from legacy to new platform with backend batch processing.
• IT Infrastructure Project, Identity Management Integration
• Responsible for full project lifecycle in accordance with corporate SDLC standards.
• Project scope consisted of integration of Novell Identity Management systems for UBS Global.
• Managed internal as well as outsourced vendor resources.
• Responsible for timely completion of all deliverables to meet outbound project dependencies.
• IT Infrastructure Project, Migration of Novell 4.11 to Windows NT 4.0.
• Design and implement domain architecture.
• Create and implement desktop and server standards.
• Specify, procure and build servers.
• Infrastructure Project Manager, Disaster Recovery Planning and Implementation
• Prepared DR plan for business unit of 1500 users.
• Assisted with implementation of DR plan.
• Managed build out of new facilities.

Project Analyst and IT Consultant

Confidential, NY and NJ.

Responsibilities:

• Assisted and trained Project Managers in preparing baseline schedules and updating schedules for ITD projects using MS Project on daily basis.
• Prepared customized reports for Project Managers, Engineer of Projects and Engineering Program Manager.
• Responsible for the integrity of project related data.
• Responsible for Monthly, Quarterly and Yearly Present and Planned workload reports.
• Provided first level support in setting up NetWare 4.1 workstations, installation of PC hardware, software, troubleshoot, diagnose problems, customize and configure PC/LAN systems. Also responsible for daily backup of server data files.
• Provided Network users with initial training on accessing available network data and application software.
• Worked as Lantastic Network Administrator.
• Troubleshoot TCPIP, DNS, WINS related issues.