Objective

• Driven IT professional andcertified scrum masterwith 13+ years of broad range experience in Healthcare, Ecommerce, Pharmaceutical and Transportation domains.
• Combines analytical skills, Business Analysis and creative problem solving to effectively lead high performing teams.

SUMMARY

• Over 13 years of experience in Information Technology with emphasis on Agile Methodologies/ Software Quality Assurance & Testing.
• Over 5 years of experience working in various Agile Environments.
• Certified Scrum Master with 4+ years of experience in leading various scrum teams.
• Hands - on SeniorQA Analyst/Scrum Masterwith experience in Information technology in Software testing and test management.
• Strong knowledge of Software Development Life Cycle (SDLC), Testing Methodologies and Techniques using Agile and Waterfall Methodologies.
• Intensive experience in software specification analysis, developing Test Plans and Test cases using requirements and design documents while specifying Testing Overview, Approach, Strategy, Scope, Roles and Responsibilities.
• Intensive experience in backend testing using SQL.
• Well versed with User Story slicing and Estimation techniques.
• Experience in implementingAgile Scrumin Small & large level projects.
• Proficient in various Agile methods such as Kanban, Extreme Programming (XP), Scrum and Scrumban.
• Excellent trouble shooting skills and problem-solving skills.
• Expert in coordinating different kinds of tasks between various teams.
• Flexible and versatile to adapt to any new environment and work on any project.
• Characteristics:Self-starter, Team player, Goal oriented, Eye to detail, quick learner, Innovative.

TECHNICAL SKILLS

Test Management tools: Test Director 8.0, Quality Center 9.0/9.2, Star Team, Bugzilla 3.0, IBM Clear Quest 7.1, MKS Client, Rally and Test Rail.

Project Management Tools: Rally, Jira/Confluence.

Languages: SQL, PL/SQL

Databases: Oracle 8i/9i/10g, DB2.

Database Tools: SQL Developer, Toad, Aqua Data Studio 6.5, DB Visualizer.

Applications: MS-Excel, MS-Word and MS-Access.

Business Intelligence Tools: Oracle Discoverer 10g.

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Responsibilities:

• Worked closely with Sr. Scrum Master to define new processes and refine existing processes.
• Defined processes and Agile best practices to improve teams’ throughput.
• Helped Business Analysts in slicing user stories and their sizing.
• Facilitated various Scrum ceremonies i.e. Daily Stand up, Weekly Backlog Grooming, Sprint Planning, Retrospective and Sprint Demo.
• Coordinated and collaborated with Scrum Master across the organization to better improve Software development practices.
• Successfully groomed and developed Scrum Teams for the client.
• Helped Scrum Teams to remove impediments and Coached team members on Agile Principles and Practices.
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management using various information radiators.
• Coached Business Analysts on Product Backlog Prioritization and Organizing Sprint Backlogs.
• Coached the management on Scrum principles and Agile practices for their transition from Waterfall methodology.
• Maintained Scrum Boards for the teams using Jira.
• Used Confluence to maintain the Sprint Retrospectives and other Sprint Documentation.

Confidential, Addison, TX

Scrum Master

Responsibilities:

• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings.
• Removed impediments by finding the right personnel to remove the impediment.
• Provided all support to the team using a servant leadership style.
• Coached team members on Agile principles and providing general guidance on the methodology.
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum within the organization.
• Worked closely with Product Owners to discuss/examine requirements and gaps.
• Coached Product Owners on Product Backlog Prioritization and Organizing Sprint Backlogs.
• Effectively used and maintained Kanban boards to track work for the production team.
• Took responsibility of delivery and management of the tasks of development teams.
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management.
• Efficiently handled releases and scrum related activities for 2 scrum teams- a Mobile applications team (3 onsite members) and an ecommerce team (5 onsite/2 offshore members).
• Empowered teams to self-organize and grow cross functionally.
• Attended Program Increment Planning sessions to plan Milestones and Goals to be achieved during the Product Increment.
• Conducted daily stand up meetings to discuss/Update on daily work progress, Roadblocks etc.
• Partnered with Product Owner and Business Analyst to ensure corporate wide understanding of project goals and time tables.
• Worked with scrum teams to discuss and measure team velocity for a particular sprint.
• Collaborated with Engineering Managers and cross functional teams to managescrum /technical team dependencies and ensure project goals are met.
• Coached and mentored junior team members and peers.
• Successfully coordinated releases with other Scrum Masters in the Organization.

Confidential, Fort Worth, TX

Senior QA Analyst

Responsibilities:

• Reviewed project documentation to document Test Plans and Test Cases.
• Maintained Test Plans and Test cases in HP Quality Center.
• Attended meetings with customers to bridge gaps between requirements and design.
• Executed the documented Test cases in Quality Center and logged the defects using the same application.
• Generated custom reports in Quality Center, to track the testing cycle progress.
• Documented Test Plans to accommodate testing of various applications.
• Performed regression testing of different applications using QTP.
• Involved in Load and performance testing of internally developed web applications using Load Runner.
• Queried the DB2 database to prepare test data for User Acceptance Testing.
• Monitored EDI transactions between various systems.
• Maintained Test Plans in the internal Test Team SharePoint website.
• Provided training to the customers on the various applications that were tested.
• Developed Test Plans, Test Cases for various functionality.
• Tested the UI screens for various business processes for specific business roles.
• Actively participated in the Implementation for orders, Billing etc.
• Performed testing on the GUI screens such as Sales Professional, Service Professional and Marketing Professional.
• Used Quality Center to log defects found during testing configuration changes across various UI screens.

Environment: Window 7, DB2, Quality Center 9.5, Load Runner 9.x, QTP 9.5, Mainframe, .Net and Java.

Confidential, Dallas, TX

Senior QA Analyst

Responsibilities:

• Reviewed specifications and requirements to develop Test Plans and Test Cases.
• Often involved in defining the Lifecycle Approach within Quality Management.
• Developed and executed Test Plans and test cases (unit, functional, integration, regression, and system test plans), test scripts and test scenarios.
• Worked with business customers, software engineers, QA engineers, and project leads to ensure successful roll out of high-quality applications.
• Held meetings with the business to gather requirements and converted the gathered requirements to Test Cases.
• Develop test data using MS SQL and Oracle.
• Performed back end testing/Database testing by writing and running SQL queries (both in MS SQL and Oracle). Used PL/SQL and Stored Procedures for the same.
• Often travelled to locations to meet with the business users to help perform UAT.
• Tested the data integrity in the database by reviewing HL7 messages.
• Used the terminal emulator (plugin for QTP) to perform regression tests on the vendor Mainframe application.
• Tracked and reported defects, issues or changes in the requirements and maintained them in Quality Center/Test Director, StarTeam.
• Actively participated in Web/Live meetings and telephonic conferences to resolve issues.
• Played major role in root cause analysis.
• Built MS-Access databases to link tables from the database, to determine the integrity between the same and the results obtained from the Renewals Project.
• Participated in data clean ups whenever there were discrepancies in the source data and the data Warehouse.
• Performed testing on the reports generated from Oracle Developer 10g.
• Validated reports generated for patient activity, Medication history etc. monthly (Crystal Reports).
• Used testing techniques to perform testing on various message triggering applications.
• Performed tests on applications built using Flex and Visual Basic .NET
• Performed automated data driven tests in Soap UI to analyze web services response.

Environment: Windows 98, Windows 2000 Server, Oracle 10g, Oracle Discoverer 10g, Star Team 3.0, HP Quality Center 9.2, QTP 9.5, JCAPS and Flex.

Confidential, Emeryville, CA

Senior QA Tester

Responsibilities:

• Created Test Cases for the different requirements and executed them manually.
• Uploaded the created test cases to Quality Center, the web based tool used for test execution, defect reporting and follow up.
• Created test cases for system, WIT (Workflow Integration Testing) as well as for regression testing.
• Actively participated in Defect calls to discuss defect updates and issues.
• Attended daily and weekly team status meetings to discuss progress made.
• Efficiently used all the modules of the application like Cadence, Prelude etc.
• Reviewed workflows to document new test cases according to the changes made.
• Reviewed HL7 messages to track the patient information being transmitted between Health Connect and the different Ancillaries.
• Developed test cases for different scenarios from the business as well as the functional requirements.
• Executed SQL queries to retrieve test data.
• Good knowledge in the various modules of the application used for testing Health Connect.
• Communicated efficiently with various developers and testers of the different Ancillaries and systems.

Environment: Windows 98, Mercury Quality Center, Oracle 8i.

Confidential, Denver, CO

Senior QA Tester

Responsibilities:

• Played a pivotal role in the ETS testing team in testing the various functionalities and changes that were being made to the existing coverages and benefits.
• Expert knowledge in systems like the Common Membership, PIMS and Health Connect, which were the main systems involved with testing.
• Created test scripts for system as well as for workflow Integration Testing (WIT) and was very efficient in executing them.
• Developed test cases for different scenarios from the business as well as from the functional requirements.
• Opened defects and uploaded test cases using Mercury Quality Center.
• Verified and validated the RX benefit codes, LIS Effective data in PIMS (Pharmacy Benefit Manager).
• Performed End-End testing from the WIT test scripts developed.
• Involved in documenting test plans using the comprehensive Delivery Process (CDP), a KP developed process.

Environment: Windows 2000, Mercury Quality Center, Mainframe.