SUMMARY

• Supported multiple projects for infrastructure server build effort for multiple environments that support digital application teams. Managed the work with application development using Agile and waterfall for infrastructure.
• Planned and supported the project efforts related to quarterly and off cycle releases
• Utilized agile/scrum approach for development work and maintained waterfall project approach fir teams not transitioned to agile
• Engaged and informed the team, leadership with frequent transparent communication, enough so leadership was well informed but not to impeded development or testing team efforts to complete tasks at hand
• Managed multiple geographically dispersed teams for each application impacted for their respective projects
• Successfully delivered 15 - 20 projects during the last 23+ months
• Managed technical infrastructure for distribution center revamp due to fire damage. Managed multiple teams responsible for clean and “redo” of all infrastructure, office space, network, fire suppression and alarm system within the damaged space of 1.5 million square foot facility.
• Managed re-start of a multi-application solution delivery to the state of Illinois for Health and Family Services. This role included managing a team of 35+ resources both functional and technical. I was retained to help re-start and align a previously estimated 12-month project that had been in progress for 36+ months without completion or closure. Determined that revised user acceptance testing approach was required to manage expectations, delivery and improved communication that had all but dissolved.
• Utilized twice daily scrum meetings to re-engage for what, who and when pieces of work were expected to commence. Agile development was implemented with team members owning delivery based on the minimal viable product from each sprint for delivery. Progress and defect management was monitored daily with agreement on what was closure and what was follow up being clearly identified.
• Managed proposed solution delivery from As Is to the To Be process which including moving from manual entry to automated /workflow process software driven for federal and state funded grant management
• Managed the planning and kickoff of the financial software upgrade and integration with work order management system. Coordinated kickoff project with all leadership, internal teams and contracted vendor team. Facilitated estimation sessions for resources down to the project task level for tracking and traceability. Created project plan with task level detail tied to requirements. Identified risk and provided mitigation options based on how the work effort is expected to start and be maintained.

PROFESSIONAL EXPERIENCE

Confidential, Columbus, Ohio

Brands Project Manager

Responsibilities:

• Managed phase one and phase two for customer grid project, which is used to leverage the real time data availability for metrics and reporting. Utilized daily scrum sessions to manage development work.
• Successfully completed scoping and design phase project for mobile application; which resulted in preparing a proposed 5.4MM customer mobile application implementation based on the blueprint from the scoping and design project. Developed the high-level project tasks using co-mingled Agile and Waterfall methodologies
• Used clarity for resource hours and allocation, SAP was used for monthly financial project true-up

Confidential, Columbus, Ohio

Project Manager

Responsibilities:

• Managed development on all projects with agile/scrum methodology while maintaining SDLC for managing resource allocation, hours burned and financial impact when necessary
• Managed the development releases for (3) three projects including all phases - i.e. development, QA and implementation
• Provided project management support working with all levels of leadership to gain acceptance to move forward with a solution to provide tools for improved customer service support via combining best of breed application.
• Managed the cleanup from logistical challenged resource teams that were failing to meet original timeline and budget. Regrouped with teams revised and provide updated deliverable schedule/dates and obtained management buy-in to the revised scope and “drafted” the next phase for full solution delivery
• Tools utilized - Clarity for resource hours and their allocation, risk and issue management, we used MS Project to manage project task/schedule management, Jira was used for agile stories

Confidential, Columbus, Ohio

Project Manager

Responsibilities:

• Managed Cisco Immersive Telepresence implementations 8 locations; developed a support model that enabled each site to be self-maintained unless global updates are required.
• Provided to end users & self-train on this new system including scheduling protocols, meeting decorum, culture change to meeting styles (i.e. meetings starting and stopping on time based on equipment configuration and other areas impacted by this new system.
• Managed implementation of Cisco UCM (unified call manager).
• Build out (construction) of the room space, installation of Cisco TX9000 equipment, network connectivity, setup including quality of service required settings.

Confidential, Columbus, Ohio

Project Manager

Responsibilities:

• Provided project management through full project life cycle for regulatory and compliance projects; managed within the claims and eligibility domains
• Utilized agile/scrum approach for (MMIS) Medicaid Management Information System development work on each effort within the project portfolio
• Responsibilities included presenting status to management within ODM (Ohio Department Medicaid) weekly steering committee meetings

Confidential, Atlanta, GA

Project Manager/Business Analyst

Responsibilities:

• Implemented resource management with the HP PPM. The application was already being used for tracking work request, projects and reporting.
• Established the process for resource profiles to be developed, tested and implemented
• Established resource utilization estimates and gained management acceptance for 60+ resource team.
• Managed portal build (via Quickr) including document content management
• Provided/development templates for undocumented processes (i.e. Catalog of Services provided, SOP’s, SLA’s, Scope, etc.)
• Acted as a liaison for the group to the release management & business teams

Confidential, Columbus, Ohio

Project Manager

Responsibilities:

• Managed a regulatory compliance project to provide data for validation by external regulator team of auditors (scope included14 applications, 687 data elements for approximately 880k loan sample).
• Worked with applications development teams and their respective management to deliver the requested data adhering to both internal SDLC and change management requirements processes
• Managed multiple implementations for WILY (CA-computer associates’ product) application “real-time” monitoring tool including hardware/virtual instances.
• Managed buildout and office relocation of Washington Mutual users into the Chase environment included hardware and applications
• Managed the transition/implementation of new dialers, (VOIP) voice over internet provider phones, call recording and screen capture for consolidation of applications and connectivity standardization, including international locations Manila, PH and Costa Rica
• Supported and was part of a team that managed the command center, issue log tracking for multiple locations during planned releases/events.

Confidential, Columbus, Ohio

Project Manager

Responsibilities:

• Managed - PCI (payment card industry) standards project for Filenes Basement division of RVI (Retail Ventures Inc. - holding company for DSW, Filenes Basement) Hardening the ACL’s (access control lists), vulnerability management (elimination of shared ID’s, who has access, etc.), logging (ability to review who and what has been accessed what system and specific areas), security management (penetration testing), etc.
• BI, Business Intelligence teams were engaged for data integrity and compliance throughout all project s
• Managed - True Crypt laptop encryption, NAS migration network storage, Secure Polling secure information feeds from the stores and Teradata Patch upgrade compliance to maintain current support level.
• Managed - Data center upgrade including the increase of storage for I-series, Unix, row and rack configuration changes for Windows servers, overall power testing (annual), cable management enabling space efficiency and coordinated application testing QA, DEV and PROD for servers re-racked and swap out of UPS required changes.

Confidential, Columbus, Ohio

Project Manager

Responsibilities:

• Managed the planning for media/tape migrations as part of the overall organization consolidation effort
• Contributed to the design of new media/tape bunker onsite media storage
• Managed the recall of media from offsite storage to the new onsite tape storage bunker
• Worked with several teams responsible for the revised development of regional procedure documentation for site standard operating procedures
• Facilitated and organized the decommission of site closures including the migration of servers