SUMMARY

• Around 4 years of experience as Scrum Master and Business Analyst in the IT industry.
• Expertise applying Scrum methodologies to Software Development Life Cycle(SDLC), from requirements gathering to post - production support.
• Techniques with expertise in Requirements Gathering, Requirements Analysis, post-production support.
• Experienced in conducting various Elicitation techniques like JAD session, SWOT ANALYSIS, INTERVIEWS, USER STORIES & BRAIN STORMING and- DOCUMENT ANALYSIS with business to gather requirements.
• Excelled at conducting GAP Analysis using AS-IS and TO-BE business processes.
• Possess excellent Business writing skills in creating Business Requirements Document (BRD), Functional Specification Document (FSD) and Test case.
• Proficiency performing Impact Analysis, Gap Analysis, and SWOT Analysis to check project feasibility; designed and executed test plans and test cases to track and resolve defects.
• Skill facilitating all Scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Backlog Grooming).
• Proven track record of applying Agile and Scrum practices to help team’s continuous improvement and meet delivery goals.
• Adept in team management, problem-resolution, conflict management, and people management interpersonal Skills
• Strong Analytical Skill to understand the business needs from requirements documents.
• Ability to review project technical documents and provide input as required.
• Adaptable to work both as a team member as well as independent.
• Self-motivated and willing to do what it takes to get the job done.

TECHNICAL SKILLS

Operating System: MS-DOS WINDOWS (95, 98, 2000, XP) HP, UNIX, LINUX

Languages: HTML, PL/SQL, SQL

Database: SQL server 7.0, Oracle 8.0/11i and DB2.

Functional Tools: IBM MQ, SOAP UI.

Defect Tracking Tools: Bugzilla, Test Director, Test Web ALM QC 11, JIRA.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Scrum Master

Responsibilities:

• Managing the scrum process with the coordination of scrum team in Agile methodology. Help team to clarify goals and actions to achieve them.
• Facilitating team meetings for better creativity and tries to improve the efficiency of the development team.
• Performs as the technical lead of the team. Performs and reviews detailed design of functionality for the current sprint.
• Allocates resources for the sprint.
• Create JIRA KPIs, track and communicate team velocity and sprint/release progress on frequent basis
• Break down concepts into user stories
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other
• Create and manage the product backlog grooming
• Removes any impediments/roadblocks for the scrum team.
• Arranges daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation process.
• Helps manage cross scrum team communications.
• Helps product owner ensure the product backlogs are in good shape and ensure readiness for the next sprint.
• Performs as a safeguard for the team, shielding from outside distractions and interferences.
• Resolves conflicts, focusing on scrum values of openness, honesty and respect.
• Reinforces communication within team.
• Projects Handled:-
• Incoming Vendor Client Integration for Online Social Media Fraud Detection
• Development and Integration of On Demand reporting

Environment: MS Office, MS SharePoint, ALM QC 12.0, Server 2008/2003, IBM WebSphere MQ, JIRA, AMP,SQL server, IBM Content Manager OnDemand.

Confidential, Chicago, IL

Scrum Master

Responsibilities:

• Acted as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work.
• Acted as a Project Manager when necessary
• Assisted team to remove impediments by having an understanding the control and release processes
• Assisted with internal and external communication, improved transparency, and radiated information
• Assisted with prioritization and resolution of software defects
• Built relationship with Product owner and other stake holders to facilitate team's interaction with them
• Coached Product Owners in creation and maintenance of Product Backlog
• Coached team members on Agile principles and providing general guidance on the methodology
• Continuously learned Agile/Scrum techniques and shared findings with the team
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Facilitated getting the work done without coercion, assigning, or dictating the work
• Facilitated sprint planning, retrospective and sprint demos
• Helped team to solve problems rather than provide solutions
• Interfaced with Program Management Office to ensure project goals and requirements are being met
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
• Provided all support to the team using a servant leadership style whenever possible, and led by example
• Removed impediments by finding the right personnel to remove the impediment
• Took responsibility of delivery and management of the tasks
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management
• Updated Agile tracking systems to provide transparency on product and sprint backlogs
• Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery
• Projects Handled: Incoming Vendor Client Integration for Fraud Detection in Confidential Environment. Development of Enterprise Customer portal, Development of Service layer for credit application

Environment: MS Office, MS SharePoint, Agile, IBM WebSphere MQ, JIRA, SQL server, Socure, Middleware, Database, DWH, Gentran.

Confidential, Green Bay, WI

Business Analyst

Responsibilities:

• Build new applications to support Advisors to create customized Financial planning quotes and to support effective servicing to end customers and Performed enhancements for Wealth Management (WM).
• Documented business process and created end-to-end new business process flow for all major business processes, including onboarding process, licensing process, and appointment process.
• Defined current and future business requirements for new functionalities, conducting gap and “As-Is/To-Be” analyses.
• Liaised effectively between business line, operations, and technical areas throughout software development project life cycle.
• Played key role in User Accepted Testing, writing test cases and test plans.
• Leading scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and Backlog Grooming).
• Facilitated multiple meetings, including JAD sessions, document analysis sessions, and individual interviews with stakeholders, to elicit requirements; set agendas, kept minutes, and helped prepare presentations.
• Prepared documentation, including functional specification documents, Use Case diagrams, Activity Diagrams, and other class diagrams.
• Designed & executed test plans, test cases and tracked defects and got them resolved.
• Supported multiple proposals, including proposal to build offline iPad app to enable advisors to capture applications data offline.
• Led continuous process improvements, providing document storage solution to reduce manual process.
• Managed incidents created by clients and customers, analyzing reasons using six-month data and recommending solutions for resolution.

Environment: MS-Visio, Test Director, UNIX, MS Office, MS SharePoint MS Excel, SQL querying, Abinitio, Sales Pro Suite, Sherlock.

Confidential, Green Bay, WI

Customer Resolution Officer

Responsibilities:

• Communicate with customers and ensure they have information about their flights
• Assist customers with reservations and boarding passes
• Resolve disservice situations (e.g., determine alternate flight options for delayed, cancelled or missed flights, change/rebook a reservations)
• Open/close aircraft door before flight departure and upon flight arrival, including operating jet-way when applicable
• Ensure compliance with UGE and Federal Aviation Administration (FAA) regulations and policies
• Load, unload, and transfer baggage, cargo and mail from carts, conveyor belts, and containers, on and off aircraft.
• Drive and operate motorized equipment (e.g., conveyor belt)
• Read and interpret aircraft load sheets, checked baggage tags, and cargo labels
• Other duties as assigned

Confidential, Green Bay WI

Assistant Manager / Financial Auditor

Responsibilities:

• Ability to develop and maintain positive relationships with key clients, guests, and community leaders.
• Communication, leadership, and organizational skills necessary to manage, develop, and mentor the team of 25 people
• Performing guest service standards, including using the Guest Service Script and engaging our front desk staff to meet guest service standards
• Reviewing daily administrative tasks, generating Shift rosters
• Reviewing guest folios and night audit reports
• Resolving guest and employee concerns with strong problem resolution skills
• Selling available guest rooms and up-sell features
• Excellent verbal and written communication, telephone and presentation skills.
• Ability to work in a fast-pace, high energy and demanding work environment.
• Knowledge of MS Office and computer literate.
• Excellent guest relations skills.
• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadline
• Named many times in reviews by customers as one of the best customer representative.