SUMMARY

• Highly successful, innovative project management and IT Professional with 5+ years of experience in Delivery management, IT Project Management, Maintenance, Development and Production support of large Healthcare and Financial IT systems.
• Highly proficient in the Microsoft Office suite with a particular emphasis on Word, Excel and Outlook.
• 4+ years of managing direct resources in the capacity of Project/Program manager.
• 3+ years of experience in managing Technical teams, Vendors, Business and Technical Analysts in matrixed organizations.
• Expertise in Creating and executing project work plans, schedules, Business case.
• Expertise in managing project finances in the form of forecasting, Actual and variance analysis.
• Experience in Risk planning, monitoring and handling.
• Experience in managing various phases of the project and specific deliverables of the phases to ensure successful solution deployment.
• Experience in managing Project phase gates for auditing and procedural purposes and holding regular phase gate meetings after successful completion of phases.
• Proven track record achieving high client satisfaction through sustained quality deliveries and execution excellence with continuous improvement techniques through all phases of SDLC from project initiation to closure under tight timelines and budgetary targets.
• Has strong expertise in Project Management software including Microsoft Project, Microsoft SharePoint, Clarity PPM, MS Visio, MS Office Products (Word, Excel, PPT).
• Dedicated to completing a project on time and under budget and strong managerial skills and excellent team player.
• Knowledge and experience demonstrating Agile and Waterfall Methodologies.
• Strong communication and conflict resolution skills and able to handle more than one project simultaneously with a clear understanding of Software Development Life Cycle.
• Proficient in the use of MS soft tools (SharePoint, Word, Excel, PowerPoint, and Project).
• Experienced in maintaining collaboration through Clarity.
• Simultaneously handled multiple projects ranging from 100 to 15000 hours while achieving project goals on time and within budget.
• Transformed the project management culture of the organization to adopt Agile techniques and reduced project hours and cost by 15 percent while implementing Agile methodology.
• Demonstrated effective decision making, negotiations and problem solving techniques and excellent communication and interpersonal skills to build strong relationships, to influence without authority and to motivate cross - functional multi-site project teams in a matrix environment.
• Have extensive project documentation experience including Proposals, SOW, Project Charter, Stakeholder Matrix, WBS, Project Plan, Risk Register, Status Reports, Dashboards & Governance Reports, Causal Analysis Report, Closure Reports, Case studies and Playbooks.
• Excellent written, verbal communication and interpersonal skills.

TECHNICAL SKILLS

Operating Systems: Windows 7 & 8, Windows Vista, Windows XP

Languages: C++, SQL, Java

Databases: MySQL, SQL Server

Applications: MS Office Word, Excel, Power Point, SharePoint, Clarity

Tools: Microsoft Visio 2010, Visual Studio 2013, Eclipse

Other: JIRA, Confluence, IBM Clear Quest

PROFESSIONAL EXPERIENCE

Confidential, Omaha, NE

Information Systems Project Manager

Responsibilities:

• Coordinate projects and enhancements to accommodate requests through Jira for Med Supp Underwriting Team.
• Responsible for communicating overall monitoring and coordinating of all related activities which are necessary to resolve incidents.
• Initiate daily stand up meetings with the application teams and prepare daily progress reports on the ongoing projects.
• Partner with sponsors and other initiative leaders to ensure that strategic initiatives are setup for success with an Agile execution approach.
• Responsible for facilitating Enterprise Project Management Organization (EPMO) backlog.
• Provide the necessary expertise, direction, motivation and encouragement to the team.
• Collaboration with business partners to understand priorities and business needs.
• Manage project progress by monitoring, evaluating, and controlling project performance and monitoring risks to the project.
• Responsible for initiating retrospective meetings with business partners and application team.
• Lead process improvement initiatives using the Toyota Kata technique.

Confidential, Omaha, NE

Sr. Project Manager

Responsibilities:

• Facilitated the day-to-day coordination of projects while adhering to standards and sponsor expectations while ensuring client requirements are met.
• Initiated daily stand up meetings with the application teams and prepare daily progress reports on the ongoing projects.
• Prepared reports on project financial aspects and progress, and manage and coordinate change activities.
• Established and sustained effective, professional relationships with IT and business managers.
• Provided the necessary expertise, direction, motivation and encouragement to the team.
• Demonstrated leadership qualities including flexibility and adaptability to changes in roles and responsibility as required.
• Provided weekly updates/analysis/trends or anomalies to the Project Director on the statuses of all items that are tracked.
• Managed resources with Project MS schedule and Clarity and ensure project documents are updated as required.
• Coordinated and tracked project scope, cost, schedule, resources, task management, and quality while working closely with other IT teams in the development of estimates for projects and provide the information for the prioritization and staging process.
• Analyzed project variances between estimates and actual project data, and tracked and reported trend metrics.
• Responsible for managing the execution phase of project, initiating GO-Live and decommissioning old environment including the migration of applications from JBoss servers to IBM WebSphere servers.
• Leveraged Scrum, Agile, RUP, and Waterfall methodologies within Project Management Office.

Confidential, Omaha, NE

Project Manager

Responsibilities:

• Involved in managing project that involved the development of CSR tools for the client service center.
• Provided analysis of inquiries addressed/handled to be completed for the pursuit of improvement opportunities in the Client Experience Team.
• Collaborated with development team and clients on initiatives that involved creating desktop tools to support existing applications.
• Provided project leadership in the planning, coordination, execution, measurement and reporting on assigned projects.
• Responsible for implementation that meets project objectives without impact to operations and on schedule and budget.
• Applied principles, concepts, practices and standards of professional field to projects and assignments
• Involved in gathering requirements and maintaining the project schedule utilizing Waterfall approach.
• Reported to Project Manager and Department head on weekly basis involving the status of the projects.
• Act as key internal/external contact for escalated inquiries as they pertain to merchant and management escalations.
• Involved in tracking, logging, monitoring and resolution of escalated issues.
• Performed investigation of complex inquiries with written and verbal responses to the merchant, internal and external departments as well as various levels of management.
• Ensured timely follow-up and escalation of client issues to minimize disruption to service and overall impact to Confidential clients.
• Possessed a detailed knowledge of policies and procedures with a broad understanding of client operations and help build and maintain knowledge sources.
• Acted as liaison between Business Consultants and internal departments to communicate, research, and investigate client issues.
• Worked with Business Consultants on a daily bases and assist with back office request.
• Documented customer issues utilizing current on-line information management system.
• Analyzed data and workflows to determine root causes and make recommendations to gain efficiencies and coordinate the rollout of client-specific procedures within the service center.
• Run weekly budget reporting through Clarity to make sure projects are still on target and in scope and scheduled project follow up meetings as needed.

Confidential, Durham, NC

IT Project Manager

Responsibilities:

• Developed Policy and Procedures and conduct training for department staff.
• Worked with Project Management and Internal Systems department on the development and implementation of new projects that impact the department.
• Tested new system enhancements and served as the department Subject Matter Expert on prescription drug claims system.
• Lead technical team(s) in design and development tasks and assisted test teams in their efforts to create test plans, to ensure software quality.
• Coordinated product releases and enhancements as assigned.
• Worked with software development and management to establish release guidelines and general project plans based on the scope of the release.
• Provided release information to all functional areas.
• Created and maintained project plan(s) to ensure timely completion of tasks, major project milestones, and resource allocation.
• Utilized software life-cycle methodology Report, manage and maintain all work plans using the Project Management Institute (PMI) methodology.
• Implemented a set of comprehensive tracking processes to monitor Health Care Reform Crosswalk performance.
• Scheduled and driven development meetings and status meetings; maintain meetings notes, update specifications as necessary, and communicate to involved team members.
• Tracked and ensured deliverables are fulfilled. Communicate the development timelines and requirements.
• Ensured management consensus of requirements and development timelines; keep management informed of changes.
• Prepared and maintain user documentation, schedule and drive user testing, and schedule and drive training meetings.
• Ensured launch date is met, communicated, and conduct follow-up input from user community.
• Also, worked closely with 3rd party vendors, manage the development process as per project plan, and provides updates to both vendor and company management.
• Documented weekly status reports including project progress, key milestones, tasks accomplished, etc.
• Hosted weekly status call with project team.
• Performed Health Care Company IT s change management procedures to create, submit, and coordinate various change requests associated with Health Care Company IT Network Services current and future projects.

Confidential, Richmond, VA

Associate Project Manager

Responsibilities:

• Coordinated and collaborated various functions / departments and project teams to plan and execute strategic initiatives.
• Monitored overall progress and define improvements where possible.
• Developed and implement an integrated project schedules.
• Identified critical issues requiring immediate action and ensures that corrective action is taken.
• Administrated scope changes and ensure contractual obligations are met.
• Approved/released specifications, RFQ’s to allow procurement. Administration of contract documents in accordance with the contract and project requirements.
• Developed mitigation and recovery plans as necessary.
• Participated in customer meetings and resolve customer / engineering and management project issues.
• Provided sales support as required to maintain and improve quality and competitiveness of proposal.
• Contributed to the development of standards and procedures to improve quality and effectiveness of project activities.
• Prepared and presented project status updates and senior management communications.
• Assigned staff to tasks as well as allocate resources and system access using Clarity software.
• Used Microsoft Project to create, manage, update schedule of the project.
• Prepare and distribute daily budget, reports, dashboard updates, PowerPoint decks and logs.