SUMMARY:

• Technology professional with 20+ years of experience in Information Technology, application development, and consulting.
• Experienced in SDLC, project management, program management, quality control, web development, and process re - engineering, with proven expertise synthesizing organizational needs and delivering viable solutions for business development, process improvement, revenue growth and cost reduction.
• Adept at creatively bringing together people, process and technology to solve complex business problems and enable strategic transformation.
• Expert at aligning technology capabilities with the organizational objectives, long-term corporate strategies, procedures, practices, and procurement strategies, encompassing telecommunication systems and networks, Internet connectivity links and networks, computers/hardware, and software development and engineering.
• Established liaison between business stakeholders and expert technical resources.
• Demonstrated success in all stages of a project’s development, testing and migration.
• Experienced in both Waterfall and Agile Delivery Methodologies
• Manage cross functional portfolio of technology projects completing cost analysis, burn rates, earned value, and ROI
• Recruit, develop and lead teams in software development, quality control and bug tracking, software selection, vendor management and strategic planning.
• Experienced working in a variety of industries including Aerospace, healthcare, multimedia, technology, education, and consulting.

SKILL:

• Portfolio/Project/PMO Management
• Software Development Life Cycle (Waterfall, Agile)
• New Process Implementation
• Executive Presentations / Negotiations
• Portfolio Auditing and Reconciliation, Quality Control
• Strategic Leadership
• Resource Management
• Vendor Management
• Risk Management
• Coaching and Mentorship
• Functional Management / Facilitation
• Staff Training / Building
• Performance Measurement/Quality Analysis
• Business Analysis / Management

EXPERIENCE:

Sr. Technical Project Manager,

Confidential, Hollywood, CA

Responsibilities:

• Responsible for successful delivery of infrastructure projects within the j2 Network Operations Dept.
• Managed multiple cross-functional projects within a telecom-intensive multi-system distributed global environment and include: infrastructure implementation and expansion, telecommunications, customer-facing or internal systems implementation.
• Managed the development of solutions implementing Web Services/API design (HTTP, REST, JSON, XML, SOAP) and web user interfaces.
• Managed the creation of public (AWS) instance and private (j2) cloud services for running high volume applications in distributed infrastructures.
• Managed the development of native mobile applications and SDKs (Android, iOS).

Sr. Project Manager,

Confidential, El Segundo, CA

Responsibilities:

• Directed a team of system architects and network engineers in the development and new implementation of network infrastructure projects to support the Broadcast Operations Engineering department. Installation of equipment and delivery of data systems & servers for DIRECTV's non-linear/IP networks.
• Successfully provided deliverables in launch of billion dollar linear and non-linear services for NFL Sunday Ticket in 2011 and 2012.
• Enabled NFL infrastructure to handle up to 4M logins every Sunday during NFL season.
• Integrated NFL Sunday Ticket with Sony PS3 resulting in $9M in additional revenue for DIRECTV.
• Directed the installation of a DIRECTV common computing block to provide ISP Cloud services at 4 POP data center locations across the country.
• Migrated applications from production testing environment into production environment applying the monitoring tools necessary to provide 24x7 Operational support.
• Manage a continuous portfolio of BAU (Business As Usual) and NewCo (New Company - ATT/DIRECTV) infrastructure projects
• Utilized Agile methodology principles in the management of application development efforts through subsystem testing, end to end testing, and migration onto the production equipment; initiating a hand-off with Operations for monitoring and event management.
• Worked directly with the Engineering PMO to manage internal resources of network, system, and storage engineers managing bandwidth, allocating tasks, holding status update meetings to prepare reporting for vertical visualization.
• Manage a portfolio of 5 - 8 concurrent projects with individual capitalization of $35K - $250K

Sr. Project Manager,

Confidential, Burbank, CA

Responsibilities:

• Sr Project Manager for the Marketing and Sales Support Application (MSSA) team
• Managed the Post July production release of 2015 SBU Benefit Plan changes.
• Managed the SBU Post Production Validation processes for the Group Sales eCommerce portal.
• Developed contingency plans and managed contingency implementation for data delivery tools for 2015 Rate engines.

Sr. Technical Project Manager,

Confidential, El Segundo, CA

Responsibilities:

• Coordinate the Set Top Box (STB) with BSE (Broadcast System Engineering) in the areas of Broadcast Software, Guide Services, System Engineering, and Quality and Testing.
• Lead STB application support for satellite and internet broadcast infrastructure at broadcast centers and uplink facilities.
• Attend meetings with Stake Holder, System Engineers, and high level managers to assess and scope Engineering projects under consideration.
• Provide rough estimates (ROM) of the Development effort for these projects.
• Assess and identify possible issues with feasibility, delivery windows, design conflicts, and other red flags.
• Define and refine processes for project flow.
• Track and forecast Software Engineering resource allocation.
• Process and manage software Change Requests.
• Assist in planning the STB Software change management schedule (releases).
• Identify and categorize software defects, allocate testing and resolution resources, develop test plans, coordinate patch releases.
• Coordinate Alpha/CE STB Software Downloads.
• Create STB Software Release status reports and review with Executive Management.
• Collaborate with a Quality Assurance team to analyze and distribute problem reports to developers
• Vendor Management
• Manage relationship with both onshore and offshore vendor’s project planning, resource allocation, new task assignments, risk management, and customer relations.
• Perform troubleshooting of various technical issues in conjunction with vendors.
• Enterprise Project Manager responsible for managing the overall performance and delivery of large / cross-functional software development projects that range from $500K to $3M; including scope, schedule, risk, issues and budget
• Oversee the project decisions and processes in terms of the big picture / cross-departmental impacts and provide leadership to cross- functional teams within a matrixed Engineering organization
• Served as one of five senior project managers working directly with the SVP to implement the creation of a formal EPMO for Engineering Project Management within DIRECTV. In this role we built the EPMO from scratch implementing a PMIS (SharePoint/Project Server), created repeatable artifacts, and created audit-able processes to improve project tracking, and allowing for improved forecasting and project budgets.
• Provide clear and consistent communication of project status both internally to
• Engineering and externally with Business Stakeholders
• Worked directly with the Mobile team to design specifications for the DIRECTV Mobile Applications
• Tracking and forecasting resource budget against actual budget, meeting monthly with technical leads to continually refine forecasts during the duration of the project.
• Definedprojectscope, goals, key tasks and deliverables in collaboration with stakeholders.
• Coordinatedprojectactivities, including sub system and system testing, with cross-functional teams, and vendors.

Program Manager/Technology Director,

Confidential, El Segundo, CA

Responsibilities:

• Technology director responsible for the delivery of a project portfolio of both Enterprise and Operational Excellence initiatives in excess of $10M
• Product Owner directing iterative delivery, overseeing daily stand-ups ensuring deliverables met corporate quidlines.
• Develop and maintain project plans, write business cases and obtain approval, and oversee quality control throughout the project life cycle
• Set budgets, managed scope, resources and schedules across portfolio.
• Adhere to an SLA-based service model and manage all SLA service requests
• Lead the Application Services Support Team (3 - .Net developers, 1 - DBA, 7 quality testers) with Level 2 and 3 support.
• Drove the creation of a formal testing environment: identifying and tracking bugs, developing test plans and migrating code
• Serve as a technical support expert in Internet Information Services (IIS) platform and SharePoint technologies primarily responsible for analysis, design, development, testing and production support of IIS server farm and custom SharePoint applications
• Delivered 3 separate SharePoint implementations in both SharePoint 2010 and SharePoint 2007. Farms included IIS, MS SQL server, PerformancePoint and FASTSearch
• Configured SharePoint 2010 IIS development sandbox for the testing of current MOSS 2007 applications in preparation for migration.
• Architect and manage permissions hierarchy for multiple site collections in farm.

Sr. Project Analyst,

Confidential, Century City, CA

Responsibilities:

• Project Analyst primarily responsible for analysis, design, development, testing and production support, as well as operations, maintenance, and upgrades to SharePoint applications across multiple environments including Silverlight integration.
• Identified tasks included in Sprint delivery
• Create project plans and estimates for multiple projects simultaneously
• Coordinate with development team manage task development at daily SCRUM’s to analyze prior day’s efforts and prioritize current day tasks.
• Responsible for testing, which includes performing unit, system, data integrity, scalability testing, and ensure SharePoint reliability and availability to meet SLA requirements
• Respond to any requests for assistance from users and am responsible for troubleshooting and completing user requests in a timely manner.
• Analyze current business requirements and, as appropriate, map them to SharePoint
• Identify new areas on an ongoing basis where SharePoint can be leveraged

Project Manager/Consultant,

Confidential, Monrovia, CA

Responsibilities:

• Drive roadmaps, planning, prioritizing, delivery, and vendor management of Customer Care technology infrastructure applications and projects. Road mapping included evaluation of third party CRM solutions, internal and external knowledge management systems, escalation and incident management systems, as well as the design, development, and management of the SharePoint Site Collection intranet for Development, IT, and Customer Care Operations
• Understand Customer Care operational needs and technology requirements necessary to provide efficient, effective, and high quality customer service solutions across an enterprise of customer service call centers.
• Technical support expert in Internet Information Services (IIS) platform and SharePoint technologies
• Collaborated with the Enterprise Problem Management (EPM) and Major Incident &Customer Care Executive teams to provide incident management application workflow to the front line Customer Service Professionals.
• Created repeatable and auditable objects for Customer Care Technology internal and external audit compliance in preparation of company IPO.
• Manage vendor relationships including licensing, permissions, patches and version upgrades for all customer care applications.
• Prioritization and delivery of all Customer Care technology infrastructure projects as defined by the Project Management Office and the Corporate Steering Committee.
• Identify and research new technologies for customer service and delivery including cloud technology, Web 2.0 and mobile applications.
• Propose technology solutions identified for discussion with our technology leaders, senior executives, directors, and managers.

Lead Project Analyst, IS Business Applications,

Confidential, Durham, NC

Responsibilities:

• Sr Analyst assigned to projects and project portfolios, ( corporate and OE) in adherence to Enterprise Project Office (EPO) SDLC release schedule. Gather and document requirements for creation of Functional Specifications document and technical design documents
• Served as Lead Analyst for the annual Refresh projects (both Group and Individual programs).
• Lead analyst on many small project efforts including Migration of BOL from Cold Fusion to JAVA, updating multiple components within the My Member Services application, overall Member Health Portals, HRA-FSA Vendor Replacement, and others
• Gathered requirements, analyzed and created screen mock-ups for UI to the Group Sales portal.
• Created and maintained project portfolio dashboard to report system implementation status up to overall project teams
• Served as technology specialist for the migration of SharePoint .Served as the functional expert for SharePoint sites/applications for all business lines and developed use cases and screen mock-ups describing the business processes and expected functional experience.
• Trained department Managers, Directors, and VPs in SharePoint functionality/implementation.
• Interviewed stakeholders and conducted requirements gathering sessions; participated in primary and secondary research in the identification of SharePoint solutions to meet business needs.
• Performed systematic analysis and examination of records, reports, management controls, policies, and practices.
• Reviewed test cases that drove QA and UAT efforts. Identified issues as bugs or enhancements based and as they arose and managed the Change Management (CM) processes.
• Communicated clearly and concisely, orally and in writing, all reports, findings, and recommendations to Executive Leadership and third party vendors.

Project Manager,

Confidential, Durham, NC

Responsibilities:

• Managed a team of six student analysts on the management of scope and technical documentation while bringing a project in on time and within budget. Mentored, coached, and evaluated team on technical skills, task management, and teamwork based on the objectives outlined by the Office of Financial Aid Work Study Program.
• Designed and maintained the School of Business internal student network domain.
• Configured Active Directory services on Windows Server 2003.
• Developed individual user domains for student population utilizing Microsoft LDAP.
• Prepared project plan and budget for School of Business hardware refresh project.
• Collaborated with business stakeholders to determine project requirements and to scope out work. Conducted multiple requirements gathering sessions to properly vet and then document these requirements for sign off.
• Provided requirements analyses, functional design documentation, process flow diagramming, traceability and matrices mapping.
• Performed systematic analysis and examination of records, reports, management controls, policies, and practices
• Ensured project delivery on time and under projected budget

Sr Support Specialist,

Confidential, Morrisville, NC

Responsibilities:

• Troubleshot client home LAN, WLAN, TCP/IP, VoIP and other telephony services.
• Provided phone support on complex technical information to non-technical users.

Network Support Analyst,

Confidential, Durham, NC

Responsibilities:

• Installed, configured, and tested new/upgraded hardware and software, computers, and printers. Maintained system integrity and performed system backups.
• Directed database design and maintenance in MS Access SQL/QBE. Managed 500 resident records for non-profit organization.

Account Manager,

Confidential, San Jose, CA

Responsibilities:

• Managed B2B sales for technology companies.
• Held responsibility for consultative sales and territory development.