SUMMARY

• Seasoned IT professional with 9+ years of global experience in techno - functional roles across various domains including Insurance, Mortgage Services, Commercial and Financial Banking, Telecom and Healthcare.
• Served various industry standard capacities as a Developer, Business Systems Analyst and Scrum Master.
• Proven ability in leading and working with cross-functional and self-organizing teams in business settings.
• Extremely skilled as Scrum Master in implementing the scrum process and facilitating Scrum ceremonies (Backlog grooming, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective), focused on improving the team’s performance and handling team and project level dynamics.
• Experience in eliciting Business Requirements using various techniques such as Joint Application Development (JAD), Observation, Interviews, Document Analysis, Prototyping, Interface Analysis, Survey, Cross team knowledge share and transfers.
• Collaborated with the project manager on creating the Work Breakdown Structure using MS Project, tracking schedules, milestones, evaluating the impact of various changes.
• Well versed in writing User Stories and Breaking down Epics into user stories using INVEST method.
• Managed Requirements Churn in Scrum efficiently and supported the PO in prioritizing the product backlog using techniques like MoSCoW & KANO.
• Supported the Scrum Development Team in estimating Product Backlog Items (PBIs) using T-shirt sizing and Planning Poker. Implemented Story Point Normalization as part of maturing the Agile Team.
• Skilled in developing workflow analysis and design, data flow diagrams, process flow diagrams, user interface design, Entity-Relationship (ER) diagrams and object-oriented analysis and design.
• Expertise in User Interface Design through wireframes and mock-ups.
• Experience in Requirement Management and Change Control systems. Proficient in developing UML diagrams such as Use case diagram, Activity diagrams and Class diagram using MS Visio, Rational Rose.
• Experience in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and translating them into functional specifications.
• Well versed in authoring/reviewing Business Requirements Document (BRD), Functional Specification Document (FSD), System Requirement Specifications (SRS), drafting Use Cases, Business case and Data mapping document.
• Highly collaborative team player with customer relationship skills and excellent possess facilitation with ability to mentor the team in prioritizing tasks according to business needs.
• Experienced with client interactions and converting business functionalities to Service Oriented Architecture (SOA) models across IT environment. Worked in Three-tier architecture, AJAX, Web Services (SOAP, WSDL), Client-side and Server-side validations.
• Experience in applying business analysis tools like GAP Analysis, SWOT, PESTEL, Impact Analysis, Root-cause identification, Cost-Benefit analysis, Feasibility study and Risk Analysis.
• Expertise in preparing Test Plan, Test Scenarios, Test Documentation, Test Scripts and Test Cases; coordinating User Acceptance Testing (UAT), and various need-based testing.
• Implemented SQL queries using various joins, unions, group by and aggregate functions to extract data from different data sources. Knowledge of Relational Database Management systems (RDBMS)
• Excellent communication, analytical, problem solving, and management skills with an eagerness to learn new technologies and team building capability.
• Experience handling teams in Offshore/Onside model and communications to ensure seamless service delivery.

TECHNICAL SKILLS

Project Management Tools/ Methodology: Object Oriented Analysis and Design. (OOAD) using Unified Modeling Language (UML)), MS-Project, MS Share Point, JIRA, Agile-Scrum, Rally. Waterfall-Scrum, and Waterfall.

Requirement Management: MS Office, JIRA, VersionOne, Rally (CA Agile Central), HP ALM 11.5, Team Foundation Server (TFS) and Rational Rose

Reporting Tools: SSRS, IBM Cognos, Informatica, MS office Suite, Tableau 9.1

Databases: SQL, SQL Server 2012, Oracle 9i/10g/11g/12g

Office Tools: MS Word, MS Excel, MS PowerPoint, MS SharePoint 2007/2010/2013 , MS Project, MS Visio, Erwin Standard Edition, MS Access

Analytics Tools: MS Excel, MS Access, Google Analytics, Tableau, Oracle Business Analytics, Oracle Hyperion

Testing Tools: HP ALM11.5, HP Service Center, HP QC, and Bugzilla

ETL Tools: SQL Server Data Tools-Business Intelligence (SSDT-BI), Informatica

Languages: HTML-5, CSS-3, XML, C/C++, PL/SQL, T-SQL, Java/J2EE, JavaScript, JSON, SOAP, RESTful, Android, COBOL, JCL, CICS, Visual Basic 6.0, C#. NET, ASP, Java, ASP.NET, ADO.NET

Defect Tracking tools: HP QC, HP ALM, JIRA, Rally (CA Agile Central)

Scripting and Markup: HTML, HTML5, DHTML, Backbone.js framework, Angular.js frame, Java Script, AJAX, XHTML, CSS, DTD, XML Schema, XPath, XLST, JQuery

PROFESSIONAL EXPERIENCE

Confidential, Norfolk, VA

Scrum Master

Responsibilities:

• Acting as a Scrum Master for three teams closely studying team dynamics to help the team member’s transition to Agile from a traditional mindset.
• Facilitated the 5 Scrum Ceremonies (Sprint planning, daily Stand-up meeting, Backlog refinement, Sprint review and Sprint retrospective).
• Provide coaching, leadership and direction to the team to implement best agile practices.
• Manage Scrum Teams internal and external dependencies.
• Track and manage project execution in accordance with solution delivery.
• Maintain and report metrics that provide visibility to stakeholders on team-level progress and quality.
• Provide real-time feedback to the methodology team based on experiences with service delivery teams.
• Be a change agent and foster a ‘learn by doing’ environment.
• Establish team level cadence and drive team level ceremonies in alignment with organization direction.
• Remove impediments for the team and escalate as appropriate.
• Encourage and facilitate cross-team coordination and collaboration.
• Actively contribute to the company’s Agile and Lean Community through participation in the internal Agile Community of Practice and Scrum Master Forum.
• Use tools such as Jira, Confluence, Lync, Outlook, MS Office, etc. work cross functionally for aligning strategy, methodology and execution.
• Help the team negotiate commitments with various stakeholders.

Confidential, Richmond, VA

Scrum Master

Responsibilities:

• Facilitated the 5 Scrum Ceremonies (Sprint planning, daily Stand-up meeting, Backlog refinement, Sprint review and Sprint retrospective).
• Facilitated Scrum of Scrums as acting RTE, in the RTE’s absence.
• Functioned as acting RTE.
• Closely tracked and managed dependencies with external teams, to ensure sprint goals are met and dependencies do not become impediments.
• As acting RTE, resolved dependencies & conflicts between multiple teams, supporting them in prioritizing their product backlog to mitigate the risk due to dependencies.
• Supported the RTE during PI planning, in organizing and facilitating the event.
• Worked with the BA & PO to groom the backlog efficiently and adhere to the definition of ready so that the backlog adheres to the DEEP criteria.
• Served as liaison between the scrum team, architect and key stakeholders, earning their confidence with reliable follow-through.
• Resolved internal and external impediments that the team is encountering.
• Worked closely with other Scrum Masters on the ART (Agile Release Train) to identify dependencies and prioritize backlogs appropriately to mitigate risks.
• Touch based with Product Owner in breaking down the high-level stories (Epics) into User stories and to get them refined
• Built an environment to foster growth with emphasis on team spirit and transparency.
• Reviewed Sprint Burn down and Release Burn down Charts to track team’s delivery and deadlines.
• Worked with the Agile Coach and RTE to structure the team and effectively implement the Scrum Process.
• Mentored the team to follow Agile Best Practices and effectively align with the Agile Release Train Strategy.

Confidential, TX

Scrum Master

Responsibilities:

• Supported and mentored the RTE in establishing two agile release trains and formulated the working agreements among the teams on the ART.
• Acted as a Scrum Master for a team in Scaled Agile Framework (SAFe).
• Supported and guided the team in performing feature size estimations using T-shirt sizing and committing to the PI during PI planning.
• Identified inter team risks and dependencies with other scrum teams during the break-out sessions in PI planning and worked with other scrum masters to formulate a mitigation plan.
• Co-ordinated geographically distributed teams and ensured effective communication was maintained effectively across on-shore and off-shore.
• Implemented Kan Ban to support a team in transforming into agile, implementing a vendor-built project.
• Coached the product owner in planning and defining the product backlog, prioritizing the Product Backlog Items (PBIs), backlog refinement and release planning for upcoming sprints.
• Handled multiple Scrum development teams as Scrum master.
• Performed Root Cause Analysis (RCA) to identify and determine the root cause of issues and recommend corrective actions to ensure the development of a high-quality product.
• Coached the teams on best agile practices, tracked Key Performance Indicators (KPI) for the Scrum Team.
• Facilitated daily stand-up meetings and regularly displayed sprint burndown charts to keep the team aware of the progress of tasks while helping them clear impediments to ensure smooth sailing of the sprint
• Facilitated the sprint review and sprint retrospective meetings and encouraged team participation to increase productivity and efficiency of the team and process. Formulated new strategies during retrospective meetings to inculcate continuous improvement into upcoming sprints and avoid impediments.
• Gained appreciation in Sprint Review meetings for supporting the team in delivering committed deadlines.
• Educated the PO in MoSCoW prioritization technique to help the prioritization of the product backlog.
• Assisted the agile team in writing Definition of Ready (DOR) for User Stories & Definition of Done (DOD) for PSPIs.
• Applied estimation techniques such as planning poker and t-shirt sizing to assist the team in allocating story points to user stories while helping them breakdown the user stories into tasks.
• Resolved requirements challenges and helped resolve technical complexities in daily stand-up meetings, encouraging and implementing process improvements to ensure that there is room for change.
• Managed issues and conflicts of goals between the development teams and the product owner.
• Developed ad-hoc schedules as and when required to accommodate requirements churns.
• Reported defect status to business users and senior management, using CA Agile Central.
• Maintained strong understanding of business process and strategies.
• Performed activity planning and sequencing while encouraging team participation.
• Performed extensive risk analysis to foresee roadblocks in schedule execution.
• Proactively monitored and reported the progress to stakeholders. Experience in strategically influencing the team and stakeholders while maintaining a high level of business partnering.
• Regularly interacted with business stakeholders to facilitate requirements churns.

Confidential, Pittsburgh, PA

Scrum Master

Responsibilities:

• Assisted team to adapt Scrum documentation - to create Product Backlog with User stories, Sprint Backlog, Sprint Task List, Sprint Burn down and Release Burn Down charts using JIRA. Expertise in multiple estimation and prioritization techniques - MoSCoW, Kano, Theme Scoring, T-shirt sizing, Planning Poker and Theme Screening.
• Assisted Project Manager in hiring and on-boarding resources.
• Assisted Product Owner in identifying the dependencies, some of them are organizational Impediments.
• As a Scrum Master facilitated scrum events including Sprint planning, Stand-up meeting, Backlog refinement, Sprint review and Sprint retrospection meetings.
• Assisted team to adapt Scrum documentation - to create Product Backlog with User stories, Sprint Backlog, Sprint Task List and maintained the Sprint Burn down and Release Burn Down charts using JIRA. Expertise in multiple estimation and prioritization techniques - MoSCoW, Kano, T-shirt sizing, Planning Poker.
• Supported in progressing of the system integration testing efforts across multiple teams on the agile release train.
• Encouraged and implemented process improvements techniques and ensure that there was room for change. Introduced a checklist during story time to ask the right questions while reviewing each story.
• Adopted ATDD practice of creating acceptance test cases before development to ensure product quality.
• Reported defect status to business users and serious management by using JIRA.
• Used JIRA tool for Sprint planning, Sprint backlog management, Sprint Task list management, task allocations and report generation. Generated reports to track team velocity, issue tracking, team work load tracking and response time tracking.
• Tracked closely the release timelines and ensured that the business goals and commitments are met.
• Assisted the Project Manager to construct a project plan that included Project Schedules, Milestones tracking using MS Project.
• Hosted Web-Ex meetings to coordinate with service provider and service consumer and to streamline the deliverable to address dependencies.
• Supported testing efforts across all stages of testing for releases - SIT, UAT, and Performance Testing by ensuring timely deployment of application in appropriate environment, reviewing release notes.

Confidential, Warren, NJ

Business Analyst

Responsibilities:

• Assisted in facilitating and attended the knowledge Transfer and documented all the business level details of the service. Ensured all the documentation is appropriately transferred from other vendor team.
• Elicited extension requirements from the core-group business group in North America using JAD sessions and Interviews; updated Functional Specification Document.
• Performed Document Analysis and migrated all the previous documentation into standard documentation format that is followed across Confidential client projects.
• Designed and developed the user interfaces, Designed Dynamic UI with Fragments using Google Material design
• Implemented RESTful Web Services to verify login credentials of the user
• Performed Gap Analysis on new requirements and updated System Requirement Specification document.
• Assisted Project Manager in hiring and deploying resources. Assisted Project Manager in identifying the dependencies, some of them are organizational Impediments.
• As a Scrum Master facilitated scrum events including Daily Stand-up meeting, Backlog refinement, Sprint planning, Sprint review and Sprint retrospection meetings.
• Hosted Web-Ex meetings to coordinate with service provider and service consumer and to streamline the deliverable to address dependencies.
• Engaged in Data Modeling by creating Conceptual and Logical Data Models using Erwin for the database tables in the application. Used complex SQL queries to retrieve application related data from the DB.
• Assisted in Test Plan, drafted Business Test Cases and participated in Test Script approval process, involving multiple teams across various projects.
• Supported testing efforts across all phases of testing - SIT, UAT, BAT and PT by ensuring timely deployment of application in appropriate environment, reviewing release notes and performing Smoke and Sanity testing on the application for each deployment.

Confidential, Malden, MA

Business Systems Analyst

Responsibilities:

• Identified and analyzed business needs using techniques such as JAD Sessions, Document Analysis, Interface Analysis, Requirements Workshops and Interviews with SMEs and stakeholders.
• Prioritized the development of missing tools and content in the existing framework by performing the GAP Analysis for documenting the gap between the existing system and the desired system.
• Developed a high-level Business Requirements Document (BRD) and had them base-lined from the business owner and stakeholders.
• Performed heavy data analysis to generate internal reports in order to understand current employee base, their salary structure and other hiring KPIs.
• Analyzed ROI to measure the efficiency and recommend cost cutting techniques.
• Worked with GUI development team to assist them in creating the initial UI wireframes and mockups.
• Developed Mockup screens and prototypes for the home page requirements document.
• Worked closely with front end LAMP developers to create a seamless UI and UX.
• Extensively used MS SharePoint for team collaboration and version control.
• Created activity diagrams to represent the current business process, context flow diagrams to identify the interfaces and data flow of the system and sequence diagrams to specify the order of interactions.
• Constructed (Requirements traceability matrix) RTM to determine the source of the requirement, ensure all requirements are met and locate affected system components when there is a requirement change.
• Coached the team to use HPQC for requirement and defect management. Migrated all the requirements and test cases from RTM document to HPQC.
• Created project plans, Work Breakdown Structures (WBS) and identified & managed risks using MS Project.
• Determined the roles and responsibilities of individuals to maximize the overall team performance by identifying, developing and using strengths of team members.
• Used IBM Cognos to generate internal reports to study and analyze the current business performance.
• Performed Change Management by handling change requests and performing change impact analysis and getting the approval from the Change Control Board (CCB), to make the appropriate changes.
• Assisted Lead Architect in creating Dimensional Model to ensure that the historical data is properly stored in the dedicated data marts and the requirements are properly captured by the data marts.
• Coordinated with the QA Team to assist them in Data modeling, Data mapping and Data extraction & Integration in the data mart by performing ETL operations using Informatica Power center.
• Assisted the ETL Development Team in performing ETL operations to migrate data from source to staging and staging to target (Data Warehouse) by using active and passive transformation techniques.
• Analyzed Business Requirements from Black Box testing perspective. Reviewed Test Strategy and Test Plans to ensure that test cases reflect user needs for the Functional, Performance, Usability and Security requirements.

Confidential, Seattle, WA

Sr. Business System Analyst

Responsibilities:

• Conducted GAP Analysis to understand limitations of the existing system and contributed to functional design of future system; assisted in modeling the AS-IS and TO-BE business workflow.
• Worked with business and technical SME’s to develop thorough understanding of Applications, Systems, relational database, Business Methods and Strategies.
• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Working with Operations Manager and users to determine business requirements, provide administrative support and design/implement solutions in Salesforce.com CRM.
• Assisted in developing Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and Traceability matrix.
• Experience in analyzing business requirements, entity relationships and converting to Salesforce.com custom objects, lookup relationships, and master-detail relationships.
• Designed various custom objects, custom fields, role-based page layouts, custom tabs, custom reports as per the requirements.
• Experience in migration of data objects in SAP functional areas such as MM, SD, PP
• Implemented the requirements on Salesforce.com platform and Force.comIDE Plug-in using Eclipse
• Experience in Database Design, writing stored procedures, functions, DDL, DML SQL queries. Experience in writing SQL and PL/SQL programming with Oracle and MS-SQL
• Experience performing Functionality testing, System Integration Testing (SIT), Graphical User Interface (GUI) Testing, Integration, User Acceptance Testing (UAT) and Regression testing on several applications as needed to minimize defects.
• Assisted in Data modelling, Data Mapping, Data Staging and Data Integration process. Helped in performing ETL from current OLTP to the target data warehouse.

Confidential

Associate

Responsibilities:

• As part of the integrating efforts had extensive meetings with both the Business and Users teams to gather requirements.
• Conduct JAD to review the business document with a team of business end users, application developers and technical analysts.
• Preparation of Technical Specifications based on the existing functionality and requirements.
• Created detailed technical design specification for enhancing the batch programs, care was taken to re-use most of the existing components/modules.
• Worked closely with the WEB team for developing new XML tags as needed by Web from mainframe for the reports to be displayed in the front end.
• Development of the new batch programs usingCOBOL, DB2, JCL, VSAM and INQUIRY.
• Debugging and implementing the system using IBM Debug tools.
• Involved in preparing test plans for Independent Unit testing and System testing.
• Setting up Process to be followed from Offshore.
• Log TFS for testing defects identified and track till it is closed.
• Status Reporting and Responsible for the final delivery.

Confidential

Programmer Analyst

Responsibilities:

• Balanced business requirements with technical feasibility and set expectations on new projects.
• The AOC batch cycle was automated using REXX tool.
• Taking up change requests, coding, testing and development.
• Execute Exstream Dialogue applications on mainframes and view the desired layout in suitable batch use to produce print-ready output (postscript files) in PDF format.
• Design and develop packages to create data files and mapping of data variables.
• Made necessary changes in JCL, changing the package names, DD names, versions and DCB.
• Transfer the PDF output file generated by JCL to view the postscript file.
• Involved in the Root cause analysis of production issues, compare reports, Datasets and Databases after the Operations Planning and Control Job trail execution.
• I will be a Key player in the coding, Unit Testing and system testing of the modules.
• Preparing End of schedule report and carrying out minutes of meeting with the team. (Both offshore and onsite).
• Unit testing, System testing preparation of test data, SIT Environment set up, test cases, document the test results and production support.
• Generated ad-hoc reports by creating ad-hoc SQL queries using joins and nested queries to fetch data from the IBM DB2database for understanding the historical compliance rules defined.