SUMMARY

• 6+ years of experience in Business/Systems Analysis, Project Management, Design, Development, Testing, Deployment and Post - production
• Strong Knowledge ofUML, FRS, and proficient in creatingUse Cases, Sequence Diagrams, and Collaboration diagrams,Activity Diagrams,Class Diagramsetc.
• Used SOA techniques to define the IT infrastructure to allow different applications to exchange data and participate in business processes.
• Highly proficient in preparingBusiness Requirement documents(BRD),Functional Requirement Documents(FRD),User Requirement Document(URD).
• Project Management experience with responsibilities to develop project plan (Activities, Dependencies, Resources, Schedule, Cost, Risk, and Communication) by liaising with stakeholders.
• Execute and Control the project per the plan
• In-depth Business Applications and Technology exposure onTime & Attendance and Legacy Platforms Migrations.
• Extensive experience with process modeling usingUML, flow charts, system data flow, task diagrams, sequence, data mapping, and use cases
• Experienced inSharePoint Collaboration, LiveLink, SAP BO/Crystal Reports andSQLTools
• Exceptional documentation skills for writing use cases and functional requirement documents as well as for creatingActivity diagrams, State diagramsbased onUMLMethodologyand business process flow diagrams usingMS Visio
• Experienced in all phases of theSoftware Development Life Cycle(SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods
• Experienced in performing Business Process Re-engineering/GAP/Ad-Hoc Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Understanding of technical architecture - design patterns, and Confidential ease working with technical architects
• Defining test cases, creating test scripts, analyzing bugs, interacting withQA/ dev teams in fixing errors and User Acceptance Testing (UAT)
• Excellent team player with ability to think analytically and troubleshoot issues.
• Strong Understanding of all aspects of a Contact Center.
• Experience with IEEE standards for gathering business requirements and functional requirements.
• Good team player with excellent interpersonal, communication and presentation skills
• Knowledge of IBM Cognos v8- Report & Query Studio, MicroStrategy, SSRS
• Expert in source to target data mapping.
• Expert in creating technical summary documents for ETL

PROFESSIONAL EXPERIENCE

Confidential, Sacramento, CA

Business Analyst

Responsibilities:

• My responsibility starts from Planning, design phase of the SDLC cycle and ends till the QA phase as an SME for given application/system.
• Liaison between onsite client and the offshore development team to define project scope, project planning, scheduling and setting project goals and milestones
• Worked closely with the Enterprise Data Warehouse team and Business Intelligence Designed and developed Business Rules Document
• Requirement clarifications and analysis by having joint discussions (JAD) with the business users and development team.
• Create project schedule in MS Project Plan, monitor progress and take preventive/corrective action
• Identifies and provides input to new technology opportunities that will have an impact on the enterprise wide BI systems
• Worked closely with Development team on ETL process, data infrastructure, data modeling, business intelligence reporting and dashboards
• Daily scrum meetings with the business users and the offshore team to monitor daily progress and any impediments in the task flow. Follow up of any such issues to completion
• Worked with multi-site teams to organize content on theSharepoint 2010for Collaboration and worked with all levels of client staff in solution definition.
• Provided recommendations to senior management to dissolve the problems. Identified and escalated problems to senior management.
• Performed analysis for a wide range of requests using data in different formats and from various platforms.
• Provides input to business requirements for the design of solutions.
• Risk identification and planning with the client and project team. Periodic review of risk status following necessary mitigation plans along with forward and backward traceability
• Ensure project is moving according to the plan and milestones are met.
• Analysis and monitoring of key project metrics against project baselines like planned vs actual tasks, estimated vs actual effort, defect summary.
• Responsible for taking preventive or corrective actions to re-align deviations to project goals.
• Coordination with various cross functional teams including development team, business users, systems admin, DBA, security teams Confidential all phases of project life cycle to achieve project tasks
• Responsible for Quality Assurance throughout project life cycle: verification of work products by reviewing requirement documents, test plans, test cases and regulating design and code reviews
• Think analytically, solve complex business process problems and document results in a clear manner.
• Weekly status report to project stakeholders
• Follow proper Change Control Process for changes to the project baseline

Confidential, San Ramon, CA

Business Analyst

Responsibilities:

• Led the scoping and Analysis effort of major corporate initiatives such as Network Disaster Recovery, and Business Access Lines.
• Worked closely with the Enterprise Data Warehouse team and Business Intelligence Architecture team to understand repository objects that support the business requirement and process
• Worked collaboratively to design, manage, and review requirements and capabilities with globally dispersed teams.
• Worked closely with business and technical leaders to ensure a streamlined requirements management process.
• Handled the process change management to implement changes in ETL and COGNOS
• Experience in exploring the data and discovers patterns, meaningful relationships, anomalies and trends.
• Successfully worked in partnership with vendors, 3rd parties and offshore teams to manage customer and partner expectations which helped to implement final product correctly and increase customer satisfaction
• Responsible for managing small to medium projects independently under the Unlock Adherence portfolio with initiatives to increase sales
• Provide day to day leadership, management and coordination of all activities pertaining to project direction and goal setting
• Responsible for planning, estimating, reporting, problem resolution and collaboration with key stakeholders to ensure project goals are met
• Identify project risks and work on their mitigation and contingency plans with the team
• Resource assignment and allocation using CA’s Clarity Project & Portfolio Management tool. Generate Weekly Variance Report, result analysis and follow up with teams
• Create project schedule in MS Project Plan, monitor progress and take preventive/corrective action
• Coordination across various departments to make sure that project needs are fulfilled and remove any impediments for the team
• Handle changes to Project baselines by communicating the changes to all stakeholders, seeking their approval and following a standard Change Request procedure
• Support the Sr. Enterprise Project Manager in execution of large enterprise wide projects
• Usage of MS SharePoint for project artifacts

Confidential, Minneapolis, MN

Project Manager

Responsibilities:

• Prepare use cases and Process flow diagrams.
• Review document with all the project stakeholders
• Interact with Business analyst and Business team to get Business requirements and clarifications.
• Imparting domain knowledge to the development team and also Testing team
• Sing point of contact where business users can call and define / discuss the current state of the project with respect to System specifications.
• Maintaining documentations of the different processes carried out with the help of Microsoft Office.
• Co-ordinate with downstream technical teams to determine technical requirements, data requirements, database structures, validate data and resolve/document any data issues
• Perform data analysis and Data mapping from source(s) system to target system(s)
• Build and maintain new queries from existing queries in Business Objects, Teradata SQL Assistant,

Confidential, Sacramento, CA

Business Analyst

Responsibilities:

• Worked from Requirement gathering phase till post production validations.
• Documented functional and Technical Requirements, Test Plan, Test Cases, Use Cases
• Worked closely with Development team on ETL process, data infrastructure, data modeling, business intelligence reporting and dashboards
• Implemented Analytical reporting models using EDW tables and Operational models using ODS tables from Data Warehouse
• Created data dictionary documents, logical diagrams, summary table requirements, end-to-end data mapping documents, dashboard prototypes
• Handled the process change management to implement changes in ETL and COGNOS
• Creating technical summary documents for ETL team to create summary tables for Asset Count Analysis Dashboard
• Assisted QA team in covering use cases for each business requirement
• Provided training to internal users for using Cognos Report Studio and Cognos Query studio
• Closely worked with testing team in documenting test plans, QC testing and UAT testing and worked independently on post-production issues.
• Created data mapping and data dictionary documents
• Performed extensive data analysis to document data issues and their impact
• Created data profiling document for each data quality scenario where data clean-up is needed
• Worked closely with the business to set business rules and standards that would help resist current issues to happen in future
• Worked closely with technical teams to implement logics in application so that bad data will not get created
• Involved in data governance principles to document ownership, strategy, quality and security related information

Confidential, Concord, CA

QA Engineer

Responsibilities:

• Functional and nonfunctional testing of in-house and client applications comprising of software testing, Positive/Negative testing, Regression, Usability, Performance and Compatibility testing
• Test cases and test data preparation
• Defect logging and reporting using in-house tools, TPIM
• Grey Box testing using complex SQL Queries
• Constantly improve QA processes in the organization
• Identifying and managing any anticipated resistance or risks.
• Meeting with project teams to review deliverables and deadlines.
• Producing test plans and scenarios on behalf of the business.