SUMMARY

• Sr. Project Manager with 9 years of experience in IT industry.
• PMP (Project Management professional) certified.
• CSM (Certified Scrum master) Professional.
• Proficient in Business Requirement Documents (BRD's), FSD and user story writing.
• Decision making on change requests (CR’s) by being part of Change Control Board (CCB) for cross functional communication, coordination and impact analysis.
• Responsible for reviewing business requirements to ensure they have been well - defined and cover the scope of the project.
• Define business requirements through utilization of effective elicitation techniques like brainstorming, interviewing, workshops, prototyping etc.
• Conduct individual and group (JAD) sessions with Stakeholders and technical units.
• Proficient in stakeholder and risk management while balancing scope, time and cost factors of the project.
• Highly experienced in cross-functional team engagement and communication.
• Delivery of efficient product while balancing the constraints of scope, time and cost.
• Risk management, Stakeholder management, conflict resolution techniques, communications management.
• Execution of BAT test cases during practice runs and Go-Live for multiple releases.
• Facilitated UAT and provided support to end user.
• Created process flow diagrams and proposed process changes for streamlining business processes.
• Have ability to write detailed documents with use cases based on as-is or to-be behavior of a system/process.
• Functional knowledge and experience of ordering, quoting, and configuration tools for products, software and services (both term and license based).
• Functional Knowledge of Oracle 11i and R12 ERP modules like OM (Order Management), AR (Accounts receivables), and AP (Accounts Payable).
• Involved with internal audit team to ensure the systems, processes and suggested changes adhere to SOX compliance.

TECHNICAL SKILLS

Diagramming Techniques: Swim lanes, Fishbone Diagrams, Precedence Diagrams, Use Case Diagrams, Process flow diagrams, Pareto charts

Internet Technologies: SOA, SaaS, Web Services, IIS, Web Applications

Software Applications: Oracle EBS R12, Oracle EBS 11i, Microsoft Visual Studio, Microsoft SharePoint, ERP, Salesforce (SFDC)

Quality Management: Quality Centre 9, VSS, VSTS

Databases & Tools: SQL, Oracle

Languages: C#.Net, C++, Java

Quality Management: Quality Centre 9, VSS, VSTS

Tools: Toad, SnagIt, MSOffice, MS Visio, Rally

Operating Systems: Windows 7, Windows 2000/XP

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Project Manager

Responsibilities:

• Facilitating the daily scrum meetings, spring planning, spring review, and spring retrospective.
• Established effective communication for the department with consistency across development and business management. Presentations, recommendations and updates provided regularly to the Director office.
• Provide visibility to team impediments/risks and helps eliminate them
• Coaches and mentors agile team members and provides constructive performance feedback
• Trained and coached a development team of 6-8 and management team of 12 to utilize Agile Methodology with Scrum
• Encouraging the team for self-organization to boost the efficiency and coordination.
• Working with stake holders / product owners to prioritize the requirements for sprint.
• Coached team members on agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts.
• Updating the resource plan based on the approved test plan and impact analysis.
• Co-ordinate the Onsite Offshore Model; preparing understanding documents.
• Involved in meetings with business users to discuss and finalize the requirements and design of the reports and developing test plans, test cases, and test procedures to test the functionality.
• Interacted with the Business operation team to gather the business requirements.

Confidential

Responsibilities:

• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Work closely with project owner in backlog management and continuous delivery of features.
• Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.
• Organizing sessions with IT team to understand the technical challenges and finding efficient solutions for them.

Confidential

Responsibilities:

• Coordinate all activities related to BAT and UAT (use case creation, test scenarios creation).
• Executed regression scenarios to validate the as-is functionality of tools.
• Performed latency test for all the applications.
• Validated the configuration of products and services using Nexgen configurator (NGC).
• Involved in partner communication regarding the planned downtime activities during the migration.
• Identified new requirements/enhancements for optimization.
• Status reporting during and after execution phase.
• Involved in Defect deposition process for future defects.
• Participate in meetings with all interested groups to evaluate potential changes to the processes.
• Resolve and prioritize issue resolution.
• Interface on a day to day basis with other solution analysts, business users, engineers and IT managers to support business operations.
• Done Business Acceptance Testing, FPR and Go-Live Smoke tests.

Confidential

Responsibilities:

• Initiating meetings with cross functional teams to collect high density production issues.
• Understanding the problem statement, requirement, workarounds etc.
• Organizing working sessions for root cause analysis with cross functional teams.
• Making decisions for Short term fix/ workaround of the issue.
• Scheduling the fix based on priority and initiate requests for monthly/quarterly release.
• Performing BAT for the fix and giving sign off.
• Solution proposals based on form personalization and setups.

Environment: Oracle 11i, Order management/SOWB, Ordering Tool, Returns Tools, Order Status Tool, Change Order Tool, SRC Tool, Product Upgrade Tool, CCW, HP Quality Center 9.

Confidential

Sr. Software Engineer (IT Analyst)

Responsibilities:

• Designing SharePoint site by using customized site templates, master pages and style sheets or CSS files. Created custom webparts, site templates, lists and list views
• Used Sharepoint Designer to design customized pages for the site.
• Prepared and presented the technical overview to the partners/client.
• Involved in Creation of Functional/Solution Design Document.
• Created Use Cases, Flow Diagrams, Mockups.
• Facilitated, coordinated & participated with other teams in developing and modification of Test cases & test scenarios based on the BRD and Test plan.
• Worked with IT team to get efficient solution for security i.e. implementing SSL or secure sockets layer.
• Worked with IT team to implement single sign on (SSO) for the site.
• Involved with the QA team in creating test cases as well as conducting integrated testing and Business team for User Acceptance Testing (UAT)

Confidential

Responsibilities:

• Interact with onsite Business teams to understand the specific requirements, identifying the gaps and fitting a solution to fulfill the business needs.
• Involved in Creation of Functional/Solution Design Document and get business sign off.
• Involved in understanding the business processes, Created Use Cases, Flow Diagrams, Mockups
• Facilitated, coordinated & participated with other teams in developing and modification of Test cases & test scenarios based on the BRD.
• Performed scoping, design and implementation of development tasks related to new enhancements and issue resolution.
• Assists in the facilitation of team and client meetings.
• To provide assistance to Development team to understand the requirement and the Solution designed to be implemented.
• Involved with the QA team in creating test cases as well as conducting integrated testing and Business team for User Acceptance Testing (UAT)
• Involved in monitoring development activities to ensure the quality of development successful delivery of the Project.

Environment: Visual Studio 2005, SharePoint(MOSS)2007, SharePoint Designer, C#.NET, ASP.NET 2.0, CSS, JavaScript, WCF, IIS 6.0, Visual Source Safe.

Confidential, Redmond, WA

Technical Associate (IT Analyst)

Responsibilities:

• Interacted with Business team to understand the specific requirements in different application areas
• Provide solutions for the requirements with system limitations for the thin client application.
• Involved in Creation of Functional/Solution Design Document
• Created Use Cases, Flow Diagrams, and Mockups for the application.
• Facilitated, coordinated & participated with other teams in developing and modification of Test cases & test scenarios based on the BRD and Test plan.
• Implementing website security as per standards like SSL.
• Maintain and update project and deliverable documentation, including change management and version control.
• To provide assistance to Development team to understand the requirement and the Solution designed to be implemented.
• Involved with the QA team in creating test cases as well as conducting integrated testing and Business team for User Acceptance Testing (UAT)
• Document and track progress of the project and escalate if project is not progressing according to plan or is at risk.

Environment: MOSS 2007, MOSS Designer, C#, ASP.Net, ADO.Net,CCF 3.0, WPF, WCF, XML, Java Script, Visual Team Foundation Server, Visual Studio.Net, IIS, SQL Server 2005, Windows NT/2003/XP.

Confidential

Responsibilities:

• Analyzed and Designed use cases and flow diagrams for multiple scenarios like Register soft switch, modify soft switch and delete soft switch and raised queries/ suggestions to identify gaps wherever required.
• Facilitated, coordinated & participated with other teams in developing and modification of Test cases & test scenarios based on the BRD and Test plan.
• Conducted and participated in JAD sessions with system users; helped with design walkthroughs with stakeholders for base lining architecture.
• Done analysis of UDDI components to be used in development.
• Development with SSL and IIS.
• To provide assistance to Development team to understand the requirement and the Solution designed to be implemented.
• Involved in monitoring development activities to ensure the quality of development successful delivery of the Project.

Environment: C#, ASP.Net, ADO.Net, CSF 3.0, WSE 3.0, UML, XML, Java Script, Visual Source safe, Visual Studio.Net, IIS, SQL Server 2005, Windows NT/2003/XP.