SUMMARY

• A highly motivated professional with over 12 years of IT experience in analysis and management
• Results - driven IT Project Manager with experience in learning and development
• Proven management skills with experience in planning, directing, leading and coordinating complex projectswith varying priorities while maintaining scope, quality, cost, and schedule
• Well versed with Strategy, Marketing, Supply Chain, Logistics, Finance and Organizational Behavior
• Experience in Mortgage, Telecom, Finance, Energy, Tax, Education and Publishing industries
• Excellent problem solving, decision making, communication, organizational, negotiation and presentation skills

TECHNICAL SKILLS

Tools: Axure RP PRO5.5, Irise, Documentum

Methodologies: OOAD, RUP, Agile Unified Process, Waterfall, Scrum and SDLC

Business Processing Tools: IBM (Rational RequisitePro, Clear Quest, Clear Case), Caliber RM

QA /Testing: Mercury Test Director, Rational Test Manager

Office and Productivity Tools: Microsoft Office (PowerPoint, Visio, Project, Excel, Word) 2003

Languages: UML 2.0, C, C++, Java, Visual Basic 6, HTM, DHTML, XML, COBOL

Databases: SQL Server 2000, MS-Access, Oracle 9i, DB2 8.0

Telecom: WAN, Broadband, GSM, Netflow, Routers, ISDN, DSN, ATM, Protocols

Platforms: Windows 2003, UNIX (HP UX 11i ver1, Solaris 9.0)

PROFESSIONAL EXPERIENCE

Confidential, Herndon, VA

Senior Consultant

Responsibilities:

• Conducted JAD sessions with stakeholders to capture requirements. Created business and technical requirements document during working group sessions
• Worked on interface control document (ICD) remediation effort and documented As Is State of the systems by creating documents in Sharepoint and DOORS
• Worked with End To End team that validated data exchanges (attributes, data format, physical and logical mappings) across multiple systems
• As part of Knowledge Management Framework, facilitated meetings and presentations on Loans, Pools etc.
• Performed data analysis throughout the project and ensured quality of software
• Managed key stakeholders expectations and built relationships within the department
• Provided support for CIE and CSP projects. Updated context diagram and internal inventory reflecting the relevant changes for these projects. Provided business and system analysis support
• Conducted User Acceptance Testing and provided support
• Managed Change Impact Assessment Process
• Managed changes (Interfaces, Reports, User Interface Screens, Business Rules) for all the functional areas to be impacted by Call In Elimination
• Reported status to leadership on a periodic basis
• Organized formal training sessions within the team and created a knowledge sharing environment

Confidential

Senior Consultant/Senior Manager

Responsibilities:

• Participated in coordination and prioritization of resources across the undergraduate and graduate programs and thus reduced costs by 30 percent
• Managed the marketing initiatives by promotions, advertising, enhancing website and thus increased student intake, increased profits, decreased costs
• Evaluated several vendors and managed budget for website hosting, development and maintenance.
• Recommended improvement techniques after analyzing process and operations
• Managed the partnership process of Amity Global Business School NY with Wagner College
• Shared best practices and learning procedures across multicultural, diverse and virtual teams
• Supervised the unique Capstone Simulation program Confidential AGBS, where the students ran a virtual company over an eight year period that manufactures electronic sensors and worked on every aspect of it
• Led the Amity Global Business School expansion initiatives

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

• Led a team of 15 Project Management office (PMO) Managers across virtual teams to deliver software releases
• Developed project plans, project charters and managed scope
• Worked with various multidisciplinary teams - IT, Finance, HR, Recruiting, Operations, Customer Service to execute tasks and provide excellent service to clients and customers
• Worked on business development initiatives - proposal, statement of work
• Mentored teams members, coordinated recruitment and transition process
• Engaged 30 application teams to the project, hosted meetings with application project managers and their team members (Business Analysts, Architects, Developers, Testers) to get various SDLC artifacts like System Requirement, High Level Design, Application Interface Design, Architecture Design Package, Development Package and Test Package to be completed and baselined
• Maintained Milestone Tracker and obtained business and artifact owner approvals through review meetings
• Created Change Requests (CR), worked closely with CR team to get approvals and with Finance team to get estimates for various impacted applications
• Managed requirements in RequisitePro and artifacts in Prism
• Closed Milestones and Decision Gates via Information Technology Unified Process throughout the Project Lifecycle
• Managed tasks, risks, resources to meet project goals
• Coordinated deployment process across virtual groups for different software applications
• Maintained General Availability (GA) Tracker for the releases and captured all the issues impacting GA Dates
• Provided release management support and managed post Release software issues within company guidelines
• Designed and delivered training programs based on the development needs identified
• Provided analysis and reporting of project performance to the leadership. Analyzed the performance of team by comparing between current and historical data on solutions provided. This minimized the issues and risks.

Confidential, Montvale, NJ

Senior Business Analyst

Responsibilities:

• Interpreter is the transfer pricing tool (dealing with cross border international transactions, Mergers and Acquisitions) for the Economic & Valuation Services.
• Defined and documented business requirements by collaboratively working with stakeholders
• Led a team of five analysts in providing application support
• Presented client metrics to key stakeholders and improved resolution timeliness by 25%
• Managed and coordinated the Quality Assurance process across virtual teams to deliver on time despite the different regions and time zones
• Global Tax Management System provides a process tracking mechanism for various entities via milestones and tasks. GTMS also offers a structure for storing and sharing documents from multiple locations. The core components of GTMS are Workflow Manager, Document Manager and Data Manager
• Trained a team of two analysts in documenting corporate client and end user requirements
• Defined reusable business processes, methodologies and workflow solutions
• Designed and developed prototype for the Data Collection Tool via Axure
• Conceptualized and designed prototype for the Dashboard functionality
• Atlas is a tax compliance tracking system, mandatory for all tax compliance engagements. Atlas tracks the steps of the tax return preparation process, monitors the due dates encountered in the annual tax return cycle, and provides due date and management reports.
• Created requirement document, use cases, feature list and Requirement Traceability Matrix
• Royalty Web is a tool used by EVS professionals to identify a range of appropriate royalty rates for client transactions by reviewing historical royalty agreements for comparable transactions.
• Coordinated with the business and the development team to deliver screening tool, Perl script and the search functionality

Confidential, Reston, VA

Senior Business Analyst

Responsibilities:

• Created business, functional, system and design specifications
• The project incorporated web services, Enterprise Application Integration (EAI) and Service Oriented Architecture (SOA)

Confidential, Detroit, MI

Senior Business Analyst

Responsibilities:

• Coordinated migration of legacy system to Enterprise Business Systems (SAP, MAXIMO, Documentum etc)
• Created Business Cases after conducting meetings with business users, risk team and finance teams
• Led JAD sessions, planning sessions, brainstorming and created meeting minutes, status reports and release notes
• Created functional and technical requirement specification for application development based on Solution Delivery Process
• Performed Impact Analysis and Gap Analysis on customer experience
• Presented reports to management, provided user training and coordinated User Acceptance Testing for repeat callers

Confidential, Danbury, CT

Senior Business Analyst

Responsibilities:

• Collected user specifications from business and estimates from various Subject Matter Experts
• Analyzed operational procedures and methods for improvement

Confidential

Sales and Marketing Executive

Responsibilities:

• Coordinated Art and Design Show attended by elite interior designers, architects and fashion designers
• Conducted presentations to clients to increase sales and revenue

Confidential

Graduate Assistant

Responsibilities:

• Conducted research and analysis on consumer buyer behavior towards cosmetic products in luxury market. Formalized business plan to start up a company: Chain of greeting card stores. Lead a niche marketing initiative for the company through focus groups and surveys
• Identified the rapid growth in male cosmetic products and organized a product demonstration for a potential revenue growth of $25,000 in skin care. Made recommendations regarding their target segment in the UK

Confidential

Business Analyst

Responsibilities:

• Led a WAN analyzer project that analyzed network traffic data. The result was improved dataflow
• Identified key parameters on which assessment was based and reduced cost by 15%