SUMMARY

• Strong eCommerce Agile Business Analyst/Product Owner/ Scrum Master with extensive experience in planning, executing and implementing projects, managing project resources, and taking ownership on timely delivery of products in every Sprint
• Consulting in the areas of Mobile Apps, Product Marketing - AEM, Omni-Channel, eCommerce, Order Management System, Point of Sale (POS), Kiosks, Retail Stores, Digital Platforms, and Websites
• Experience in various fields of IT, Telecommunications, Finance, Banking, Credit Cards, Loyalty Programs, Cart and Check Out
• Proficient in Operations Management, Process Management, Client Relationship Management, Team Management, Application Support and Process Improvement
• In-depth knowledge of Software Development Life Cycle (SDLC) methodologies
• Well-versed with leading industry tools including: Rally, TDP, JIRA, Version1, Caliber, MS Visio, MS Word, MS Excel, and MS PowerPoint to develop various project deliverables
• Learn quickly, able to become Subject Matter Expert in a short amount of time
• Completed the BA certification on the guidelines of BABOK

TECHNICAL SKILLS

Languages: SQL, C#, Microsoft Visual Basic, XML, HTML, .NET, SQL Queries, JavaScript

Databases & ETL: Teradata, EDW, SQL Server 2000/2005/2008 , SQL Server Data Transformation Services (DTS), Oracle, JAVA, NP6, SMART, ServiceNow, SnagIt, Citrix, Mainframe, Java, SQL, ORACLE ATG, Queries, Oracle database, NP6, Android, IOS, RFM (Restaurant File Maintenance), JIRA, Lotus Notes, ALM, HP Quality Center

Reporting Tools: SQL Server Reporting Services, MicroStrategy, Tableau, Tealeaf, Adobe

Analytics: AEM, Hadoop/No SQL Ecosystem HDFS, Map Reduce, Hive, Sqoop, Cassandra, Kafka, Storm

Software Engineering Tools/Technologies: .NET Framework, MS Visio, MS Visual SourceSafe, WinCVS, VMWare, XSD, XML, JSON, EDI, REST, SOAP

Order Management System Products: Sterling Order Management System, SalesForce, OCE

PROFESSIONAL EXPERIENCE

Confidential, Dallas - Tx

Agile/SAFe Agile Business Analyst

Responsibilities:

• Created and maintained the requirement documents; Feature Sets, Vison, Scope, Epics, Traceability Matrix, Test Cases, User Stories, Content Documents, Wireframes, Functional, Non-functional, and Gap Analysis
• Successfully streamlined current cart and checkout flow to provide enhanced experience to customers and increased revenues
• Help Manage and optimize the flow of value through the ART and Solution Train using various tools, such as the Program and Solution Kanban and other information radiators
• Establish and communicate the annual calendars for Iterations and Program Increments (PIs) Facilitate PI Planning readiness by fostering thepreparation of Vision and Backlogs, and throughPre- and Post-PI Planning meetings Facilitate PI Planning events.
• Facilitate periodic synchronization meetings, including the ART sync Confidential the Program Level and the value stream syncfor Solution Trains
• Help drive the Lean User Experience (UX) innovation cycle
• FacilitateSystem Demos and Solution Demos.
• Drive relentless improvement via Inspect and Adapt workshops; assess the agility level of the ART and Solution Train and help them improve
• Facilitate periodic synchronization meetings, including the ART sync Confidential the Program Level and the value stream sync for Solution Trains.
• Assist with economic decision-making by facilitating feature and capability estimation by teams and the roll-up to Epics, where necessary.
• Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets Help manage risks and dependencies Escalate and track impediments
• Analyzed and participated in design of various eCommerce features such as customer login, registration, product catalog, shopping cart and checkout flow, personalization, payment solution, retrieve saved cart, product information management, cart abandonment, and pricing and promos
• Responsible for the full systems lifecycle from requirements gathering through implementation of program management solutions
• Applied subject matter expertise on eCommerce Platform to identify, develop, and implement techniques to deliver business outcomes
• Drove the enhancement of Learn, Buy, Get, Use, Pay and Service (LBGUPS) processes for smooth customer experience based on Adobe Analytics and IBM Tealeaf customer experience reports
• Obtained requirements and developed user stories for express checkout and orders that fall out (legacy products that cannot be ordered online) shows relevant CTO/CTA (Call to Order/Call to Action) messages with correct toll-free numbers for customers to call
• Enabled more precise search functionality for “Check Availability” allowing customers to see what products are available in the region using city, state and zip code
• Defined and followed best practices to manage performance and scalability of eCommerce solution
• Helped design eWallet for customers where customers can save their vouchers/coupons/promotions code/loyalty rewards and use them against any purchase of products or services
• Helped define Buy-Flow, Checkout and Back Office fraud monitoring and fulfillment processes
• Tracked changes and daily releasable items for enhancements, analyzing impact
• Created and followed up on JIRA tickets for the change requests received from various business partners; Tested them in prestage and test env to validate and bring them to closure ensuring smooth functionality of the website
• Collaborated with the Search Engine Optimization (SEO) team to find the presence on the internet for the products and website using keywords, links, images, title tags, build incoming and back links keeping the content updated via daily releasable process for search optimization
• Owned bundles & cloud solutions product launch and assisted in product marketing efforts - blogs, case studies and e-support articles
• Managed relationship with senior business partners; Provided guidance to trusted partners and collaborated on solutions/roadmaps
• Performed analysis and created solution design documents of cross-functional and complex business requirements; designed complex cross-functional solutions for others to code
• Defined and measured key KPIs such as Engaged Visitors, Checkout Drop Rate, Conversion Rates etc. to gaze the gaps and ensure the success of digital eCommerce Platform
• Collaborated with Content, UX, Legal, Dev, PMT, QA, Daily Release, Incubator, Testing and other stakeholders to provide a good mobile/web experience to the users
• Tested applications on webpage, mobile devices to ensure the correct content is being displayed - including customer info, product, pricing, promo codes, delivery address, and save cart emails sent out if customer saves cart
• Reviewed and participated in Sprint Backlog grooming sessions for two-week Sprint duration
• As part of Agile environment, reviewed CRD’s, UX- wireframes, test cases and other documentations
• Participated in Sprint Planning meeting and strove to sprint commitment of the stories to be delivered by end of Sprint by collaborating with Scrum Master and other stakeholders
• Actively participated in all Sprint necessities (Daily Stand-Up/Sprint End Demo/Sprint Retrospection/Burn Down Charts/Team Velocity/Scrum of Scrums)
• Took initiative to innovate and take ideas from concept to implementation while providing leadership and direction to teams

Confidential, Plano, Tx

Business Analyst/Scrum/Agile

Responsibilities:

• Actively work with the teams to identify and remove blockers.
• Participate in Daily Stand ups.
• Gathered requirements from Stakeholders, Finance, Asset Protection, Legal, Business Management Content Team, Customer Contact Center and Warehouse Operations teams
• Created scope and deliverables and implemented change control, time and cost management
• Documented the functional specifications for each operational report and secured approval from business stakeholders
• Worked with various teams to identify right source to pull the data points, conducting JAD, Sprint Retrospectives, and Story Grooming
• Obtained requirements and developed User Stories and Use Cases for e-commerce, digital platform, collaborating with different stakeholders to apply new products, promotions, and marketing techniques
• Learned the Manhattan OMS product and recommended the right table and columns to pull the required data
• Worked on Mobile, POS function for BOPIS - and instore management
• Worked closely with the teams to develop blogs for search optimization
• Created new and improved catalog for online customers
• Worked as a part of Scrum team, in an Agile methodology with sprint cycles, daily stand ups and story implementation
• Served as a point of contact for the client’s stakeholders and provided customer support in addition to team building with on and off shore agile teams
• Collaborated and worked with various IT teams and businesses
• Created storyboard of backlog items in Agile and developed item according to business needs
• Updated Master Program project plan for assigned projects according to cadence defined by the Program
• Developed “As-Is” flow diagrams and “To-Be” process flow diagrams then assessed the changes from current state to identify and deliver the training needs of business users
• Provided clarification to team on functional and business-related questions
• Responsible for bringing all the required data for analytical reporting into the Enterprise Data Warehouse (EDW)
• Worked on store IT environment for POS, Drive Thru, Front Counter, Routing, and Digital Menu Board
• Gathered requirements, created the user stories and built backlogs for mobile and web-based application
• Added required information into user stories such as business value, scope of change, non-functional requirements and acceptance criteria
• Prepared test cases and tested the application
• Extensive use of JIRA to create user stories
• Worked on ERP application and performed troubleshooting
• Created impact analysis of source changes and ensured existing EDW functionalities were not impacted
• Created story prioritization based on business, program and reporting team ask
• Gained good knowledge of the Sterling OMS and helped define the contract between systems and modeling the tables
• Provided all the required inputs for the technical solution and participated in design sessions
• Provided all the required inputs for data modeling, reviewed the data model and ensured that it satisfied business requirements
• Assisted the business reporting and scrum teams to understand the ecommerce, inventory and store operations data and business processes
• Drove platform strategy, roadmap and launch; Contributed to Product Pricing and Marketing Promotions/Loyalty for mobile, website and web app
• Tracked timing, issues, and risks and reported to program manager
• Provided clarification to team on functional and business-related questions
• End to End involvement from in-taking ideas, creating business cases and converting ideas into projects
• Prepared business case document to convert Basket Transfer idea into a project
• Identified business process improvement opportunities
• Conducted requirement gathering workshops with the client, after which carried out a thorough requirement analysis and contributed to solution design based on the inputs
• Prepared Business Process Architecture diagrams and project tollgate documents
• Converted business requirements into functional specifications
• Assisted QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements
• Created Test Scripts for UAT and coordinated UAT with the Business
• Identified gaps and came up with solutions for “linking web and store sales transactions” and Inventory Not Found reporting
• Identified gaps and came up with the solution of “Linking Rewards” (loyalty program) to the registered accounts
• Identified and Implemented process improvements to reduce the employee effort and accurate inventory and finance accounting

Confidential, Oakbrook, IL

Sr. Business Analyst/Scrum/Agile

Responsibilities:

• Drove high visibility and high impact digital projects for McDonalds website and mobile apps
• Created the requirements specification documents
• Updated the Requirement Specification and Design documents
• Performed GAP Analysis between “As-Is” & “To-Be” process & design, risk analysis of existing system, and evaluated benefits of new system
• Developed Reports using SQL Server Reporting Services (SSRS)
• Prepared test cases and tested the application
• Lead Data Management team for smooth functioning of the stores and acted as single point of contact for POS/KIOSK/Mobile App/Digital related issues with the markets
• Identified the areas for improvement by reviewing and analyzing the existing systems and working on the areas of opportunities to create “to be” process
• Worked in Agile environment allowing teams to deliver project piece-by-piece and make rapid adjustments as needed; Good understanding working in Agile and bringing projects to completion
• Developed Dashboard for tracking and reporting purposes and published on SharePoint
• Maintained trackers and created SOP’s and Manuals and implemented Charity and Fundraiser keys
• Created test plan, test scenarios, and test case documents to troubleshoot production errors that interface with end users and technical support
• Managed migration of data from one application to another application and liaised with creative services team to obtain images for the products for POS, KIOSKs, Digital Menu Board, Drive-Thru and Mobile apps
• Responsible for thorough testing of the products, configuration changes including parameters and their values through XML.db files
• Troubleshot production errors, interfacing with end users and technical support
• Created and implemented workflows to facilitate structured support in all areas and issues

Confidential

Business Analyst

Responsibilities:

• Worked closely with the Corporate Program Analysis Team
• Drove KYC projects for all the major and middle market corporates, verifying legal status, authorized signatories, beneficial owners/controllers of the corporate accounts
• Communicated project requirements, business issues, solutions and made recommendations for implementing changes to corporate programs and corporate card related policies regarding corporate card payments, application queries and other related issues
• Created Use Case using Process Analysis and Business Process Flow Chart
• Referred to “as-is” cases and converted them “to-be” cases
• Managed middle market and large market accounts and played a vital role in supporting launch of various Co-Brand cards and took care of corporate needs in terms of MR (Membership Reward) Points and formulated plans for continuous growth of corporate cards products for different segments of the market
• Targeted and kept track of low spend audiences and prompted the taking of corporate charges on the corporate cards
• Audited the SOPs and feedback from the surveys, handled presentations with new potential clients and provided solutions and benefits of adopting corporate card program
• Supported set up a 24x7 customer care and card delivery team, setting up IVR and online payments for the corporations and liaised with banks for applying payments; Set up a dedicated corporate card customer care and servicing team for corporate card members who travel
• Dealt with the Program Administrators/CFOs/Account Managers of the major corporations and serviced/assisted them on individual as well as bulk requests
• Worked closely on emergency application processing and coordinated with vendors until the time the corporate cards are delivered to the card members
• Held personal accountability on all the major follow-ups for payment allocation via: Cash Receipts, Deposits and Payments, Funds Transfers, Remittance, DD /Check Payments, Online Payments, and Cash Balancing
• Conducted webcasts and met with corporates and stakeholders to understand and design programs for different corporations of different sizes
• Worked closely with sales and implementation team for new account set up analyzing and measuring the risk factors involved and identifying corporate’s potential yearly spends/income and credibility in the market and risk of issuing high credit lines