SUMMARY

• IT professional with 12+ years of diverse experiences in Project/Program Management, Business Analysis, Scrum Master, QA and Release Management…
• Bilingual with international work experiences in banking/financial institutions, US federal and state government agencies, media and entertainment companies as well as publishing and e - Commerce.
• Expert in planning, scheduling and managing web and mobile application development projects, software development projects, system migrations, system upgrades as well as IT Infrastructure...
• Liaison between the business, technology teams, vendors, higher management and other stakeholders.
• Continuously analyzes/monitors activities and processes across all projects to ensure value adding tasks and priorities are carried out primarily, striving to demonstrate progress on an ongoing basis.
• PMI certified Project Management Professional (PMP). BigVisible Certified Scrum Master (CSM).
• Adept in managing multiple projects along with their dependencies, risks and challenges, budget, ROI and other financials. Implements best practices, clear governance, frequent status reporting etc.
• Adept in managing offshore teams and vendors from various countries and cultural backgrounds.
• Technical Manager with the ability to drive technology decisions in terms of design, architecture, scalability, hosting, IT Infrastructure, caching and other areas of technology.
• Achieved great successes in multiple process re-engineering and/or improvement initiatives using my deep understanding of challenges specific to environments/teams moving from Waterfall to Agile.
• Authored Project Plans, Project/Program Charters, FRD, BRD, Use Cases and UML Diagrams etc…
• Strong QA proficiencies. Regression testing, system testing as well as UAT, Load, Smoke testing etc.
• Proficient in SOW, COTS and overall Vendor Management collaborating across finance and legal to help put the right set of SLAs in place and negotiate optimal vendor concession.
• Creative Scrum Master with the ability to shield the team from internal and external impediments and sustain the work pace by anticipating and addressing issues in a timely manner.
• Strong Web Analytics skills, SEO as well as IT infrastructure monitoring using tools such as Ominture, Conviva, Sitescope, Splunk, Google Analytics etc.
• Fluent in French and English.

PROFESSIONAL EXPERIENCE

Confidential, Hoboken, NJ

Sr. Program/Portfolio Manager

Responsibilities:

• Established the +100 million dollars eBooks Program/Portfolio. Worked within the PMO and partner departments to define eBooks governance, processes, scope, goals/objectives as well as expectations.
• Structured the Internal Content Search (ICS) Program with clear tracks and projects. Understood the strategic goals of each partner department to align with related project planning and strategy.
• Led Monthly Steering Comedy meetings, weekly team/status meetings, daily standups and other reoccurring meetings for different project/program status reporting and ensure overall transparency…
• Concurrently manages the eBooks Program as well as the ICS Program along with three projects including ONIX 3.0, The Deltak Integration Project and PBI Ad Sales projects.
• Mentors Project Managers and ensures their process and plans are in line with stakeholder expectations as well as program goals and objectives.
• Performs with excellence despite a staggering workload in a politically tense/dynamic environment.
• Manages multiple offshore teams from Russia, the UK and India along with vendors (Informatica).

Environment: Waterfall, Agile, Clarity, MS-Project, SDLC, SharePoint, ETL, Big Data, ONIX 3.0, XML, SOW, SLA, SVN, Conviva, SQL, SEO, Ad Sales, Data Warehouse, Oracle, Cassandra etc…

Confidential, New York, NY

Sr. Program Manager

Responsibilities:

• Concurrently managed the DPI 2.0 program as well as the File Transfer Acceleration (FTA) Project, The Ops. Dashboard Project and the Master Delivery Portal Enhancement Project.
• Acted as a liaison between technical teams, higher management and the business relaying technical challenges and limitations into practical information the business can relate and understand.
• Worked across multiple departments to gather information, and made course corrections on active projects, revisited their risks, issues, dependencies etc. at the program as well as the project levels.
• Worked closely with technical managers and other project team leads to secure approval for project “back to green” strategy and other necessary course corrections to be made on all projects in the red.
• Led all relevant meetings including Monthly Steering Comedy, Weekly team/status and Daily Scrum and Standup meetings. Created repository to share all project deliverables, status reports etc…
• Drove project team to meet deliverables on time and on budget, including participation in technical discussions and problem solving sessions as required to achieving the project outcomes.

Environment: Agile, Waterfall, GreenHopper, JIRA, Confluence, SDLC, Digital Media, DRM, Big Data, SOW, SLA, SEO, SOA, XML, SVN, Nexus, Jenkins, MS Visio, Conviva etc

Confidential, New York, NY

Project/Program Manager/Scrum Master

Responsibilities:

• Managed web and mobile application development projects, software development projects, system migrations, system upgrades as well as IT Infrastructure and Data Center Projects.
• Managed projects including Confidential Connect, PORTAL, Game Of Thrones Interactive Features, TeamSite Upgrade, Apple TV Infra, G12 Data Center Reorganization etc.
• Achieved great successes re-engineering and improving processes in the Consumer Technology Content Integration (CTCI) and the Consumer Technology Internet Architecture (CTIA) departments
• Used creativity to coordinate and strategize highly sensitive operations impacting multiple departments in fast paced and highly sensitive and coordinated server move iterations.
• Responsible for the scoping, planning, scheduling and overall release management of HBOGO Core.
• Collaborated with developers, engineers and software architects on the daily basis to brainstorm on various technology challenges to identify and implement optimal solution.
• Bridge between tech. teams and higher management, producers and marketing to report on project progress, risks and issues from the beginning of projects to their successful closure.
• Conducts reoccurring status meetings, demos with higher management, PMO, Producers, Marketing or other stakeholders to keep them fully informed on project status, risks, costs etc…
• Created project backlogs, sprint burn-down charts, ran sprint-planning sessions, daily standups, sprint review and sprint retrospective meetings ensuring open collaboration and continuous improvement.
• Fostered a proactive attitude and drives the team to work with a sense of responsibility to deadlines in a positive “can do” attitude.
• Worked in close collaboration with technical team to improve built and deployment automation using tools such as SVN, Nexus, Jenkins and CruiseControl.

Environment: Agile, Waterfall, ALM, VersionOne, GreenHopper, JIRA, Confluence, SDLC, CMS, DRM, Conviva, SOW, SLA, Splunk, Sitescope, Omniture, SOA, XML, IaaS, JAVA, .NET, SVN, Nexus, Jenkins, GitHub, Puppet, CruiseControl, MS Visio, Goblin, CDN, JBoss, SQL, Oracle, Cassandra…

Confidential, Arlington, VA

Sr. Project Manager/BA

Responsibilities:

• Managed complex and high priority Order Management Systems and e-commerce projects including Sales Allocation Module (SAM), Direct Vendor Delivery (DVD) and Parallel Contracting.
• Coordinate work done by onshore and offshore teams often working on different countries and time zones to efficiently drive project execution.
• Led status meetings with various group of stakeholders from all levels of management to provide project status and report on risks, challenges and keep them informed on all aspects of my projects.
• Managed an average of 25 System Change Requests (SCR) per quarterly release. Gather requirements for each SCR, communicate Release Notes and drive the project until deployment to production.
• Trained Project Managers on PMO procedures and governance mechanisms to ensure standardized and effective project execution, reporting and evaluation.
• Worked within the PMO to prioritize projects, monitor resource allocation and program budget.
• Critically evaluated information gathered from multiple sources to understand the root issue, reconciled conflicting information and decomposed high-level scheme into details.
• Authored documents such as Project plans, BRD, FRD, Use Cases, Test Cases and RTMs for projects impacting very large and complex federal government applications.

Environment: Waterfall, Agile, MS-Project, CostXpert, SVN, Version Manager, Waterfall, Merant Tracker, ALM, CMS, Oracle, ETL, OOA, OOD, COTS, Big Data, MS Office, XML, JAVA, JBoss, SQL.

Confidential, Herndon, VA

System Analyst/Scrum Master

Responsibilities:

• Managed multiple medium and large software development projects for Confidential and the State of Connecticut Department of Public Safety.
• Performed as a business Systems Analyst on a “big data” tax processing system for Confidential .
• Used both Agile and Waterfall SDLC methodologies based on client’s team culture managing distributed teams in very dynamic and fast paced environments.
• Reverse engineered Confidential ’s SUT Extractor system to analyze tax processing business logics that process tax information on a state-by-state basis and resolved major data discrepancy issues.
• Used MS Project for project scheduling/planning using waterfall methodology for the State of CT.
• Used VersionOne to manage agile software development project at Confidential .
• Developed project strategy through sprint planning sessions and led daily stand-ups to drive projects until completion and client satisfaction.
• Responsible for working with vendors on the integration, customization, support and maintenance of Commercial-Off-The-Shelf (COTS) software products with the state of CT.
• Authored and published RFI, RFP. Worked with management in the vendor selection process.
• Authored Project Plans, Project Charters, BRD, FRD, Test Cases, Test Plans.
• Oversaw Regression, Performance, Load, System, Smoke and UTA Testing on various projects.
• Created Use Cases diagrams, Activity, Sequence and Class diagrams along with other UML based diagrams using Rational Rose, MS Visio and other diagramming tools…
• Conducted work sessions at with management staff, tax experts, SMEs, business users and data department to understand root issue, legal implications and risks involved in different solutions.
• Prepared user manuals and training material and conducted application end-user training at AMEX.
• Tracked project risks and issues and monitored through to complete resolution.
• Conducted application end-user training, including the development of end-user documentation.

Environment: MS-Project, JIRA, UML, ERP, Oracle, Big Data, CruiseControl, Jenkins, SVN, .NET, Sharepoint, Drupal, Mercury Suite, Web Analytics, Winrunner, LoadRunner, Test Director, OOA, OOD, SOA, Agile/SCRUM, Waterfall, SharePoint, MS Visio, CMS, Saas, COTS, ETL, Date Warehouse, BI, XML, JAVA, JBoss, SQL, CostXpert, Rational tools, VersionOne, SAVVION…

Confidential

Business Analyst/Tester

Responsibilities:

• Worked with users and stakeholders to identify, gather and document business requirements.
• Authored and maintained FRD, BRD, Use Cases and created UML Diagrams such as Activity Diagrams and process flow diagram using MS Visio
• Coordinated project status meetings, setting up meeting agendas and prepared meeting minutes.
• Authored and maintained Test Cases, user training materials and coordinated end user trainings.
• Used manual and automated testing methods and tools to perform smoke testing, regression testing, integration testing, UAT and other Quality Assurance related duties.