SUMMARY

• Thirteen years of project coordination and management with a focus on managing Data Center/Infrastructure/Networking US and international based projects (Americas and Asia regions)
• Project Management Professional
• Motorola University Trained Six Sigma Green Belt
• Excellent experience with Data Management and Resource Management for large and mid - sized projects
• Business analysis involving the capture and analysis of requirements and resulting and reporting data
• Strong mentoring and leadership skills
• Extensive attention to detail to manage ever-changing requests and reporting needs
• Able to effectively manage priorities from multiple business and technical units
• Successful Confidential managing several IT infrastructure and Security based projects simultaneously
• Experience creating new network management processes
• Proactive and detailed communicator. BA in Communications. Scheduled and ad hoc reporting expertise
• Expert in status reporting, project tracking, project team coaching, issue resolution, negotiations with vendors
• Fluent in Spanish
• Expert user of MS Office Suite, MS Project, MS SharePoint and other productivity tools

TECHNICAL SKILLS

• Microsoft Office
• Microsoft Project
• Microsoft SharePoint 2007 and 2010
• Microsoft Internet Explorer 8.x & 9.x
• Windows 2000 - Windows 7
• Citrix Go To Meeting
• Microsoft Netmeeting
• Live Meeting
• Peregrine Service Center
• Remedy
• Lotus Notes
• Norton Antivirus
• McAfee Antivirus
• Winzip
• Visio
• Various Client Proprietary Systems. Familiar with Blue Coat
• Cisco
• Nortel
• HP
• Avaya
• Juniper
• Checkpoint
• Pushkablue etc. network/security devices.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Senior Infrastructure Project Manager

Responsibilities:

• Manage Supply Chain and Logistics Tower projects including: Distribution Centers closedowns in Mid-West and Western regions and Infrastructure upgrades and application migrations Confidential all Distribution Centers nationwide.
• Manage eCommerce & Marketing Tower projects including: Wi-Fi implementations in Western Region retail stores and implementation of AtTask Enterprise Work management solution.
• Create and maintain standard project management related deliverables.
• Responsible for taking projects from initial requests through completion via the ESS PMO IPLC process.
• Oversee and manage the day-to-day tasks/activities for all company and vendor resources assigned to project. This includes ensuring that tasks are completed on time and roadblocks and/or obstacles are identified and communicated to appropriate management resources.
• Alert project owners on actions that can impact project schedules, costs, or quality of deliverables.
• Provide necessary information to project owners to make project relevant decisions in timely manner.
• Manage multiple projects concurrently as assigned by ESS Portfolio Partner Manager.

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

• Managed Security Event & Threat Analysis (SETA) type projects as well as Confidential & Confidential Custom Security projects as assigned by the Director of Security Technology
• Worked closely with Confidential & Confidential Security and Networking Engineering resources to ensure timely completion of configuration of Threat Detectors and Data Evaluation devices within Confidential & Confidential Chicago Data Center location.
• Ensured timely configuration and shipment of Data Acquisition devices to Client Data Center location and VPN tunnel implementation (including end to end testing and validation activities)
• Responsible for obtaining completed and approved Client Technical Provisioning Document and Incident Response Plan used to lock down project scope and properly configure devices such as Checkpoint and Palo Alto Network Firewalls, Blue Coat Proxy, Microsoft ISA, Cisco Ironport, etc.
• Ensured adherence to Confidential & Confidential Project governance/change control processes, confirmed Client SETA Portal Access for incident alert and report access, conducting introduction and handoff to Confidential & Confidential Security Operations Center to commence 24x7 support
• Managed risk, issues, status, communications, planning, execution, and resources as it related to the project in order to meet project needs
• Provided weekly status reports to Confidential & Confidential Director of Security Technology as well as Client project resources and Client Chief Technology Officers and Chief Information Security Officers
• Assigned to EMEA based Confidential & Confidential custom security project to manage Chief Security Office and Managed Security Services (MSS) Operations Center resources and oversee migration from standard Confidential & Confidential MLAN and MSS services to Outsourcing model (Dedicated DMZ) for EMEA based Defense Contractor. Tracked and monitored deployment of Checkpoint Smart 1 appliances and Pushkablues in London and Frankfurt, ensured Secure ID Authentication for Admin and bulk of users, worked closely with MSS OPS management and Global Network Field OPS management to develop and approve new Interface Agreement and Support process, design diagrams, test and migration plans
• Assigned to Confidential & Confidential custom security project to manage Managed Security Services and Blue Coat vendor Engineering resources responsible for deployment of Confidential & Confidential Prem based firewall and Prem based Blue Coat proxy solution as well as a Blue Coat Cloud Web Security Service for a major pharmaceuticals Client. Worked closely with Blue Coat Senior System Engineering and Support Duty management resources to ensure vendor activities were successfully completed including: Blue Coat Cloud Web Security Service Client account setup and onboarding and deployment activities. Vendor deliverables included solution documentation, conversion plan and Client approved support process.

Confidential, Chicago, IL

Regional Senior Project Manager

Responsibilities:

• Directed and managed Regional projects for (8) offices throughout the Americas region and the Wood Dale, Illinois Data Center from initiation to close down phase
• Direct report of International Chief Information Officer
• Defined project scope, plans, and deliverables that supported business objectives in collaboration with senior management and stakeholders
• Developed detailed project plans and associated communications documents
• Set and continually managed project expectations with sponsor, team members, and other stakeholders
• Identified and managed project dependencies and the critical path
• Planned, scheduled and tracked project timelines and milestones using appropriate tools
• Facilitated weekly Infrastructure and Telecom projects status meetings held with CIO and Deputy CIO, regional IT Directors, Infrastructure and Telecom Managers
• Facilitated project meetings with all appropriate team members and other stakeholders
• Created and distributed meeting minutes, progress reports, requirements documentation and presentations
• Responsible for developing and updating monthly project status reporting distributed to CIO, Deputy CIO, and Infrastructure and Telecom Managers
• Oversaw quality control throughout the project life cycle, ensured a successful and timely implementation and transitioned completed project to the Business
• Worked closely with regional IT Directors on project budgeting tasks and to resolve invoicing discrepancies in order to avoid budgeting issues and ensure timely and complete vendor payments
• Managed vendor technical resources as well as AXA IT resources in all Americas regional offices
• Liaised with Help Desk and Operations management to coordinate systems testing, installation, and support
• Conformed to shifting priorities, demands and timelines through analytical and problem solving capabilities
• Avaya Migration regional project deliverables included: build out of new Data Center infrastructure in Wood Dale, Illinois including new HP VMware servers, Avaya and Call Copy servers, license software and 100 Mbps redundant MPLS links required to implement centralized Avaya regional platform. Updates to local regional offices’ network infrastructure including deployment of Call Copy servers and 10 Mbps redundant MPLS links in preparation for call center migrations from legacy Nortel Symposium to Avaya Aura Call Center solution. US Chicago office project deliverables included 4 digit to 7 digit dial plan conversion and Avaya Call Manager 5.2 to 6.2 upgrade.
• IT Consolidation regional project deliverables included: deployment of new Active Directory, VMware and Anti-virus servers in regional offices, Directory Services remediation and transition to AD2008R2, Mail Services transition to EX2010SP1, Instant Messaging transition to Lync 2010, and Outlook 2010 deployment in all (8) regional offices
• MPLS migration project deliverables included: implementation of new redundant MPLS links on TATA carrier network and decommissioning of existing MPLS links (various carriers) in all (8) regional offices and Wood Dale, Illinois Data Center

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

• Managed and directed Technology Portfolio projects including Network Access Control, End Point Security Consolidation, Meeting Place (with WebEx) Upgrade, and CICS 2.3 to 4.1version upgrade
• Coordinated, scheduled, assigned project tasks, built teams, and maintained working relationships with the functional areas outside of IT
• Reviewed, evaluated and formulated project plans, and schedules through extensive communications with internal project team members and external MSP vendors (IBM, McAfee, Cisco, and TCS)
• Allocated staff and budget resources to meet changing project needs
• Identified and negotiated schedules, milestones and resources required to meet project objectives
• Evaluated and reported progress in terms of quality and performance metrics. Modified schedules as required
• Worked with client departments to coordinate systems testing, installation, and support

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

• Created project deliverables with the specified level of quality for the project sponsor, on time and within budget, by efficient coordination of project resources and good control of project activities for various Network Services infrastructure projects such as a regional data center buildout in Asia, US data center infrastructure upgrade, and FACSys environment buildout
• Responsible for updating and improving existing processes for firewall rule management (working closely with Network Engineering, IT Security and Risk Management, and Network Services upper management)
• Maintained and managed project documentation within SharePoint 2007 as required by Program and Network Services leadership levels
• Provided weekly and monthly status reports to various Network Services and Program leadership levels on project progress
• Highly developed oral and written communication skills utilized to create and deliver presentations to global partners
• Experienced in working with local Asian IT Services resources, including senior management and regional Procurement resources
• Worked closely with project sponsors, including Network Services Management, to create accurate and complete Statement of Work, plus RFP /RFI and vendor selection processes
• Managed US and Asia vendor technical resources
• Solid understanding of data network concepts and connectivity
• Organized and expert Confidential juggling multiple priorities as requested by various Network Services and Program leadership levels
• Effectively used a variety of technology tools to create and deliver materials
• Expert in utilizing essential project management skills such as resourcing, financial management, requirements identification and tracking to milestones
• Adept with the use of Excel to track capital, expense and orders

Confidential, Chicago, IL

Project Manager

Responsibilities:

• Assigned to various North America and Asia Region Technology and Operations based projects including: network equipment refresh/Lotus Notes to MS Outlook migration/Telecom Expense Management/bank office moves and buildouts
• Planned, prepared, and maintained project schedules by realistically estimating activity duration and risks
• Created project deliverables with the specified level of quality for the project sponsor, on time and within budget, by efficient coordination of project resources and good control of project activities for North America and Asia bank offices
• Managed risks, issues, status, communications, planning, execution, and resources as it related to the project in order to meet project needs
• Provided leadership and coaching for Network Services Project Managers in order to foster
• Managed stakeholder expectations and negotiated with project stakeholders to determine most accurate and appropriate definition of project scope and deliverables
• Managed scope, schedule, and cost priorities for projects, between various stakeholder groups and within the project team, in order to resolve conflicts
• Managed/negotiated with external vendors to ensure receipt of needed resources and materials, as well as best value for the Enterprise
• Created and reviewed project documentation and project reports in order to monitor and control project management processes and project deliverables
• Managed all project activities to align with the strategic direction of the Enterprise

Confidential, Chicago, IL

Project Manager

Responsibilities:

• Managed and coordinated existing US bank office moves as well as build-outs of new bank offices, network infrastructure upgrades, and disaster recovery initiatives
• Managed project planning, staffing resources, scheduling, monitoring and reporting activities
• Conducted analysis and reporting of project economics including costs, operational budgets, staff requirements, resources, and risks
• Ensured adherence to legally binding requirements
• Created and controlled project/program documentation including project plan, status reports, meeting minutes, change requests
• Determined if work was in scope or submitted project change requests for approval of new requirements
• Worked closely with client’s project/program office
• Adhered to quality standards
• Mentored newly hired Project Managers
• Responsible for monitoring project change control approvals obtained through Network Change Advisory Board

Voice/Data Communications Coordinator

Confidential

Responsibilities:

• Coordinated the processing of customer requests for communication services
• Responded to requests for adds, moves, changes, and repairs of communication equipment and circuitry.
• Created, submitted, and monitored Peregrine Service Center Change Controls for Confidential voice and data network moves, adds, or changes, and special projects - worked with Enterprise Service Management to correct/modify as necessary
• Identified problems, determined course of action and assembled resources required to apply typical solutions to problems
• Installed, activated, revised or removed software features and hardware in accordance with service order instructions
• Tracked and controlled voice, data, pager, cellular and video installation activities
• Coordinated completion of pending service orders with customers, vendors, technicians, Data and Voice Engineers
• Monitored ticket queue and interfaced with customers, vendors, internal technical groups to ensure proper escalation and problem resolution

Field Engineer

Confidential

Responsibilities:

• Conducted project work involving installs, moves, changes, and network infrastructure upgrades
• Monitored Peregrine Service Center Ticket queue - assigned, updated, and closed trouble tickets for Distributed Operations North Central Region/worked with various internal Help Desks for problem tracking/resolution
• Conducted analysis of Root Cause Analysis Reports for Service Level Agreement performance tracking (distributed resulting data to Regional Manager)
• Conducted analysis of Regional Performance Reports for Midwest Region (distributed resulting data to entire Regional Technicians and Managers)
• Conducted analysis of Change and Problem Management Reports for Midwest Region (distributed resulting data to Regional Manager)
• Worked with various Business Analysts within EDS corporate headquarters in interpreting and providing Midwest Region Service Level Agreement performance information to upper management