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Senior Process Manager Resume

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San Jose, CaliforniA

SUMMARY:

  • Result oriented IT Manager with 8 years of project management experience in Enterprise Data Warehousing, Business Intelligence, ETL, Reporting & Data Analytics.
  • Proficient in managing development, implementation, production support and enhancement of large scale BI/DW projects.
  • Implemented multiple data warehouse set - up / migration / upgrade / enhancement projects in platforms like Teradata, Oracle, MS - PDW, Informatica, Business Objects, and Tableau.
  • Proven expertise in project planning, business process mapping, prioritizing, analyzing complex business requirements to effective system solutions, design & data integration. Managing onsite/offshore vendor team, financial year projects and budget planning

EXPERIENCE:

Project Manager,

Confidential . San Jose, California

Responsibilities:

  • Project Manager for Global Business Service - Business Intelligence and Infrastructure Delivery and Operations Teams at Cisco
  • Currently working on Cisco’s Internet of Things (IoT) project - Build SmartDB analytics engine to perform predictive analytics & trending information
  • Define scope for data warehouse enhancement & reporting project scope for Advanced Service Business user team
  • Successfully delivered AS-BI changes for source system Oracle R12 Upgrade & Business Object universe merge project as part of the large C3T transformation program at Cisco (Platforms: Teradata, Informatica, Business Object, Tableau)
  • Concept & Execute Commit - Present proposed solutions and project status to senior BI & cross functional team stakeholders / management
  • Functional review of data flow architecture and design.
  • Develop full-scale project plans, project charter, RACI Metrix, RAID Log, Communication and Escalation plan. Monitoring project scope, time, cost and quality.
  • Operations process management for Case Support and Click2Chat Support Services for Oracle, Hadoop, MongoDB, Cassandra and SQL Databases
  • Problem Management - Proactive and Reactive Problem Management
  • Successfully completed Lean 2.0 project for optimization of project delivery and support model
  • Innovation Award for exceptional ideas that lead to a high proficiency in Click2Chat initiative at Cisco

Project Manager

Confidential . Richfield, Minnesota,

Responsibilities:

  • IT Project Manager in the Enterprise Data Warehouse(EDW)team
  • Management EDW - BI projects for changes across various data source like Offer Management Tool(OMT), Master Data Management(MDM), Sales (STH), Vendor Management
  • Business requirements analysis and determining of project scope, timelines, cost
  • Presenting of proposed solutions and project status to senior BI management
  • Risk, escalation and engagement management
  • Successfully completed delivery of new data warehouse set-up/ migration project from Teradata to MS - Parallel Data Warehouse
  • Delivered “Sales Flow Simplification” and “Market Place 2.0” project at Best Buy which was recognized as the best projects executed by Wipro at Confidential . during 2013
  • Platforms: Teradata, MS-PDW, Informatica, SSIS, Business Object, SSRS, QlikView

Senior Process Manager

Confidential

Responsibilities:

  • Project management of Data warehousing assignments in pricing analytics & reporting services aimed at providing immediate access to highly accurate decision support information for informed decision making on product pricing.
  • Set up real time data mining / price capture BI tool to quickly identify and track competitor price moves
  • Define & implement algorithm to cross reference client’s products to competitor’s products and catalogs for effective price positioning analytics
  • Risk and feasibility analysis through adherence to standard transition framework
  • Responsible for Business Analysis, User Case Creation, Feature Request documentation, UAT and subsequent triage
  • Designing, Developing, and Testing of Report - worked in co-ordination with business users to understand data and fetch data correctly in Teradata & SQL DB and build integrated online reporting dashboards using Business Objects
  • Cleansing and integration of data from multiple data sources (POS, Cost, Promotions, 3rd party feeds + competitive data) to centralized data marts / databases
  • Creation of dashboards for early warning set up to reduce or manage SKU inventory - Slow-moving / inactive SKUs report Disposal / EOL process adherence reports
  • Conducted QPI, FMEA and Lean projects to streamline operations for all the client engagements
  • Budget planning, Recruiting, Allocation of resources & corporate Liaison
  • Platform: Teradata, SQL, Informatica, Business Objects, Xcelsius

Assoc. Consultant

Confidential .

Responsibilities:

  • Analyzing sales trend across multi channels.
  • Handling new product analysis, price and promotional analysis for a CPG manufacturing company.
  • Updating client’s top line business reports (monthly basis) as well as ad-hoc reports based on requirement.
  • Delivering presentations on key research findings to clients.
  • Working closely with in-house IT Tools team for data extraction.
  • Co-ordinating with technology group to work with automated reports

SKILL:

Project Management Tools: MS Project, HP-Project Portfolio Management, JIRA, Remedy, Excel, PowerPoint, Word, MS Visio

Project Management Process: SDLC, ITIL, Waterfall, Agile, Scrum, 2I, Iterative

Quality / Project Management Discipline: Lean Initiatives, FMEA, Offshore/Onsite co-ordination, Vendor Management, Cross Functional Team Co-ordination, Budgeting & Estimation, Metrics based reporting

Business Intelligence Tools: Business Object, Crystal Xcelsius and Reporting, Tableau

ETL: Informatica and SSIS

DB Platforms: Teradata, MS-PDW, Oracle, SQL Server 2000, MS Access

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