Program Manager Consultant Resume
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SUMMARY
- Extensive knowledge in the areas of finance, web based applications, Microsoft enterprise toolset as well as applicable knowledge and experience with several ERP tools(Oracle, SAP, Microsoft Dynamics
- Experienced Supervisor and team leader for worldwide logistics firm
- Assisted with the implementation of new software systems and procedures for worldwide logistics firm( Confidential ) and for the Confidential
- Experienced in writing business process procedures, setting up unit test scenarios, test data and worked on providing support, trouble shooting and resolving problems
- Extensive work experience in the areas of system interfaces, data integrity and application support for both domestic and overseas support teams
TECHNICAL SKILLS
- Microsoft Dynamics Secret Clearance Authorization
- Sharepoint
- Oracle
- SAP
PROFESSIONAL EXPERIENCE
Confidential
Senior Business Consultant
Responsibilities:
- Provide connection between technical and business views to ensure that high quality and impactful solutions are delivered for our clients
- Acted as functional contact to interface between business areas and IT for SAP systems development and implementation.
- Provide proactive and reactive support to customer base.
- Participated in writing business process procedures, setting up unit test scenarios, developing test plans.
- Perform hands - on analysis of the production systems, fault resolution, and root cause analysis for critical issues.
- Perform gap analysis to identify capability gaps within the organization, and propose and evaluate alternative solutions that will fulfill the business needs
- Quickly become familiar with client business challenges and technologies in order to act as a SME and trusted advisor to client stakeholder
- Created process improvement procedures for the end user updating SQL conversion related packages
Confidential
SAP Financial Manager Consultant
Responsibilities:
- Supported the United States Army in implementation of GFEBS/SAP
- Provided SAP expertise in the following areas:
- Spending Chain (Purchase Requisition, Purchase Orders, Contracts, Invoice Processing, managing goods and services receipts, logistics integration, and Government Purchase Cards)
- Reimbursements (Sales Orders, Billing)
- Financials (General Ledger, Financial Reporting/Statements, Journal Vouchers and year-end closing processes)
- Funds Management (Funds Distribution, Commitments and Obligations)
- Cost Management (Cost Centers, Internal Orders, Work Break down structure, Cost Planning)
- GRC (Governance, Risk, Compliance)
- Supported over 300 end-users with desk-side instruction, training, and assigning user roles
- Tier 2 support for help desk tickets related to SAP financial and supply chain modules.
- Trained Super Users and end-users on business processes
- Knowledge and experience creating training products such as statement of procedures, reference guides, course designs, and conceptual presentation materials.
- Troubleshooting issues and assist users in submitting help tickets and system enhancement requests
- Organized and led daily conference calls with GFEBS Operations and Support (O&S) staff to address business user issues and concerns
- Provided knowledge in the following SAP modules:
- Funds Management (FM), by I Want This">Financial Accounting/Controlling (FI/CO)
- Material Management (MM), Project System (PS), Business Intelligence (BI), Sales and Distribution (SD), Human Resource (HR)
Program Manager Consultant
Responsibilities:
- Duties included: Market Development, Staff Selection, System Integration, Process Management, Issues Management, Financial standards and continuous review of targets and systems.
- Managed accounts, evaluated profit and cost efficiencies in various areas of the organization as needed. Facilitate daily grooming session with scrum team
- Helping employees understand and enact Scrum and empirical product development; Leading and coaching the organization in its Scrum adoption; Planning Scrum implementations within the organization
- Coordinated implementation of services, policies, and programs through staff augmentation, adhering to state laws /rules.
- Experienced in mediation, conflict resolution, project accounting and cost control, and developing project plans.
- Coordinated resources and assisted in the preparation of annual budgets and quarterly forecasts.
- Developed and implemented strategies that maximize the synergies among program areas
- Implemented a professional development program to address employee experience and skill gaps.
- Recruited, hired, and oversaw training and orientation of all staff members
Confidential
Supervisor
Responsibilities:
- Assisted functional teams in Analyzing existing business processes, defining business requirements and documenting gaps against SAP R/3 functionality
- Knowledge in equipment and asset management, plant maintenance and project support systems
- Created training products including standard operating procedures, reference guides and presentations to be communicated effectively to internal customers at various levels of the organization.
- Validation of training materials to ensure alignment with revised business processes through collaboration with appropriate logistics SMEs
- Responsible for collecting, documenting, and confirming business requirements and functional specifications
- Training and development of staff to foster a highly performing team that emphasizes empowerment, quality, productivity, and goal achievement