Project Manager Resume
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SUMMARY
- 3+ years experience working as a Project Manager in a Genesys environment
- Excellent communication skills
TECHNICAL SKILLS
- Genesys Framework
- Genesys Voice Platform(GVP) including SIP Server
- URS
- Config Server
- DB Server
- Routing Stat Servers
- Reporting Stat Servers
- Interaction Center
- Application Operation
- Maintenance and Development
- Genesys Voice Portal (GVP) and Framework
- Genesys Inbound Voice Application 8.1
- GVP
- WFM
- Infomart
- Interaction Workspace
- Bilingual in English & Spanish
PROFESSIONAL EXPERIENCE
Confidential
Project Manager
Responsibilities:
- Change, Incident/Service Request/ Release Management on Genesys, Upgrades of Genesys components
- 3 weeks a month client will cover travel to Mexico, rest of the month work can be done remotely
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