SUMMARY

• Transformative IT leader with exceptional interpersonal and communication skills
• Experience in increasing capabilities via agile processes, methodology and tool improvements in multiple industries
• Able to engage with partners in all aspects of delivery including end users, technical resources and C - level executives
• Extensive experience in managing IT solutions including all SDCL phases and support
• Managed teams of up to thirty people including rural onshore and offshore resources
• Mentored fellow leaders and direct reports across multiple departments
• Served as in-house trainer/guru
• Able to determine and apply analytics in decision making
• Logical, disciplined, and very collaborative
• Remains current on IT trends via local user groups, online journals and industry books

TECHNICAL SKILLS

Languages Supported: Java, HTML, C++, C Sharp, VB, SQL, UNIX Shell Script, COBOL, Forte, .Net, Groovy

Operating Systems: Windows, UNIX, IBM Mainframe

Database: SQL Server, DB2, Oracle, MS Access, TOAD, DBVisualizer, Data Warehouse, PLSQL Developer

Tools: MS Office, MS Project, SharePoint, Virtual Program Management (VPMi), Remedy, Visio, PeopleSoft, Business Objects, Crystal Reports, ETL Tools, WinRunner using TSL, Bugzilla, WebSphere HP Quality Center, SeeQC, QA Run, ClearQuest, ClearCase, PVCS Tracker, Hyperion, OBIEE, Lotus Notes, Axure, DeviceAnywhere, SoapUI, Atlassian (JIRA, Greenhopper, Bamboo, Confluence)

Other: ITIL, SDLC (Agile, Scrum, Iterative and Waterfall), OOA/OOD, JAD, Customer Acceptance, GUI, Back End, Integration, Regression, System, Unit, Security, Reports, Desk Checking, Black Box, White Box, Prototyping

PROFESSIONAL EXPERIENCE

Confidential - St. Louis, MO

Senior Manager - FTE

Responsibilities:

• Transformed QA team from waterfall software testers to full agile QA analysts including the introduction of automation and onshore testing resources
• Agile tool owner and administrator
• Developed scrum and Kanban effort management frameworks
• Scrum Master for large data modification projects including revamping approach to create simplified repeatable processes
• Served as internal agile coach and trainer
• Mentored team members in career development
• Managed QA team for web and mobile eCommerce, CRM, operational, POS and café applications
• Provided CIO with metrics to demonstrate continuing improvements
• Introduced structured testing strategies and tools to allow the creation of meaningful test cases, defects and metrics
• Worked with business units to ensure requirements were satisfied including Marketing, Accounting and Operations
• Worked with third party vendors such as Apple, First Data and Ambler & Lines to determine application architecture and best development practices
• Recipient of Technology and Transformation Award from CIO and EVP of Technology

Environment: eComm, Mobile, Restaurant, Catering, Agile, Atlassian, Oracle

Confidential - St. Louis, MO

Senior Quality Assurance Lead

Responsibilities:

• Managed QA efforts for ETL/OBIEE reporting, mobile and web applications
• Reviewed resumes and performed first level interviews for lead QA roles
• Worked within agile/scrum methodology
• Wrote complex SQL statements against a star schema to verify source to target data including transformation and aggregation
• Worked with automation team to create new scripts as well as maintain existing scripts
• Worked with development manager to create project processes including estimation, release allocation and communication procedures

Environment: Medical content publishing, Agile, SharePoint, Web Based Front End, Oracle, TOAD, SQL Developer, MS Office, HP Quality Center, DeviceAnywhere, SoapUI, REST, Informatica

Confidential - St. Louis, MO

Senior Business and Quality Assurance Analyst

Responsibilities:

• Managed monthly software releases
• Managed projects with off shore third party vendor delivered software
• Led effort to create report development process and templates
• Worked with various business units to develop requirements for large projects and enhancements
• Mapped business processes to determine user roles and application functionality
• Managed BA and QA effort to replace an existing web site used by AAA clubs, including the development of a new database
• Worked with off shore third party development team to create a call center website and database
• Led several UAT efforts

Environment: Insurance and Finance, Agile, SharePoint, Web Based Front End, SQL Server, MS Office, AS400, Axure Prototyping, Data Warehouse

Confidential - St. Louis, MO

IT Project Manager and Analyst

Responsibilities:

• Managed set of projects to centralize personal and license data for physicians and nurses to be fed to various health care applications at the BJC facilities
• Worked with end users and IT support resources on various health care applications to collect data and compare it to the system of record
• Documented process and created requirements for license verification of nurses in Missouri and Illinois

Environment: Health Care, Agile, Web Based Front End, SQL Server, MS Office, MS Project, Remedy, Clarion

Confidential - St. Louis, MO

IT Project Manager, Release Manager, Quality Assurance Analyst and Business Analyst

Responsibilities:

• Multiple roles on contract assignment for borrower, grant administration, loan servicing and reporting applications for Rural Development branches
• Managed monthly releases of software which included enhancements, defect corrections and infrastructure changes
• Managed project to deploy 50+ new reports to production including all SDLC phases
• Maintained EVM project plans
• Wrote SQL statements to verify results of stored procedures
• Created requirements for data warehouse reports including source, target and aggregation
• Managed User Acceptance Testing
• Developed processes and templates to improve documentation and communication

Environment: Government, Finance, Agile, Web Based Front End, DB2 Back End, MS Office, MS Project, Hyperion, Data Warehouse