SUMMARY

• 9+ years of industry experience; with focus on project management, software testing, training new hires, and partner onboarding activities.
• 4+ years’ experience in program management.
• Hands on experience with all phases of software development life cycle (sdlc)/ product development life cycle (pdlc).
• Knowledge and experience in every phase of quality assurance. Strong capability in handling testing activities on cloud based applications.
• Development of product documentation for new hires and product versions of api documentation for partners for easy integration.
• Excellent organizational and communication skills, with the ability to express technical concepts verbally and in written form.

TECHNICAL SKILLS

Operating system: windows xp/7/vista/2000, unix, mac os x

Scripting language: java script, html, xml

Testing tools: qtp, redmine

Gui/tools: .net, java/j2ee, xml spy, soup ui, toad

Rdbms: oracle, mysql

Crm: salesforce and rightnow

PROFESSIONAL EXPERIENCE

Confidential, Milpitas, CA

Program manager/business analyst

Responsibilities:

• Project lead for legacy ordering tool, pricing tool, and dynamic configuration tool retirement. Coordinated 24 hour support for migrating partners to cisco commerce workspace (ccw), maintaining slas for escalated cases.
• Lead for bu pm training: constructed presentation and slides for training. Collected screen shots and developed talking points to instruct cisco internals on how to use ccw.
• Supervised user setup process, ensured internal users were assigned with correct pricelists, cids, and other necessary onboarding information to use the tool. Responsible for data setup for new bu pm users, and test sites.
• Worked alongside acquisitions team for meraki (go - live 5/16) to consult as ccw sme.
• Answered process and capabilities questions regarding ccw, to assist with problem solving for data transfer issues. Assisted with testing to ensure skus were showing up in product searches.
• Collected pain points on the internal migration from marketplace ordering tool to ccw, including type of orders made, why and for whom, and what in the course of the ordering process they would like to see remedied by the new tool?
• Created documentation for ccw release updates. Produced static and interactive training materials based on function and stakeholder impacts.
• Participated in q2o monthly and quarterly normalization war rooms, where recently migrated partners could call in for instant guidance on how to use ccw.
• Updates and maintenance of otd retirement and raic pages in iwe, cisco’s internal social platform.
• Tested changes and enhancements for upcoming releases.

Environment: salesforce, oracle, toad, qtp, remedy incident manager, mysql, html, microsoft office, webex tools, cisco commerce workspace

Confidential, Phoenix, AZ

Program manager/ project manager/ senior analyst

Responsibilities:

• Worked with cxos to document product roadmap strategy and publish the business requirements for product features for the application development teams to ensure the releases were aligned with product versioning.
• Testing the product features and documenting the bugs.
• Documenting the product api specifications and providing training for partners to help them integrate.
• Providing level 1 support for partners and customers.
• Teamed with development to create test cases for all business functionalities to improve code. Documented release enhancements.
• Conducted market research on product improvement and enhancement.
• Created test profiles and scenarios and conducted functional, user acceptance testing, and regression testing.
• Worked on different roles, QA analyst, product analyst, billing/reporting analyst, partner/new hire training and product documentation.
• Extensively involved in security compliance process and pci compliance process.
• Providing the gap analysis. Pulling different graphs from Google analytics, and analyzing data to help the business arrive at more efficient decisions.
• Generate reports specific to partners for billing.
• Working with different Confidential partners (Transunion, id analytics, cs identity, tiversa) and make sure all the billing related info is reconciled.
• Training the new hires to understand the organization process and understand the product.
• Documenting the product release versions and its features.
• Prepared complete test plan, test inventory, test data and divided test plans into modules.
• Extensively involved in integration testing with different partners and ensuring all data fields are valid across systems
• Testing each application on different environments/browsers and working with app teams to fix browser specific issues.
• Gathered the test input data, which includes pre-condition, test results and test regression data.
• Running sql’s to generate as data required.
• Wrote test cases from functional requirement documents.
• Performed functional, user acceptance testing, regression testing.
• Participated in weekly status meetings, and reported findings to team members.
• Preparation of qa test reports and logging defects.

Environment: right now, salesforce, mysql, oracle, java/j2ee, hp (mercury) quality center, google analytics, qtp, weblogic, lexisnexis, wordpress, html