SUMMARY

• Overall more than 11 years of experience out of that 7 years as a Scrum Master/Project Manager/Project Coordinator in managing Agile/Scrum and waterfall model in co - located/distributed environment.
• Successfully handled role of Scrum Master and having expertise in conducting Backlog refinement, Sprint planning, DailyScrum, and Sprint Review Meetings.
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Hands on experience of writing and prioritizing User Stories in Product Backlog.
• Successfully managed Product Backlogs, Release Scheduling, Team velocity and capacity planning.
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups)
• Thorough understanding of Software Development Life Cycle (SDLC) phases and specialized in employing different models like Waterfall and Agile.
• Successfully involved in transitioning the Organizational Structure and Business Processes from traditional Waterfall to Agile.
• Hands on experience with agile project management tools (Rally and Jira)
• Driven development, implementation, and maintenance of the Project Plan, including risk management, project measurement, and quality management plans.
• Successfully implemented Sprint and release burn-up and burn-down charts for tracking the progress and completion of projects.
• Performed tracking of team velocity, quality assurance, quality control of the work and sprint release progress.
• Business Analysis experience includes conducting JAD sessions, requirement gathering, documentation (Project Charter, BRD, and FRD), diagramming data, process mapping
• Use Case and Activity Diagrams compiled detailed project plan (to include resources, deliverable, milestones) and developed test plans and test case scenarios.
• Design and introduce process improvement methodology and statistical tools applied to process measurement, and process improvement using Six Sigma and Lean approach.
• Identify root-causes of problems with all levels of the organizations and ensure comprehensive documentation of processes and methodologies.
• Communicate with other management, engineers, product managers and support specialists on product issues
• Lead senior leadership and cross-functional project teams in the identification, assessment, development and validation of process improvement opportunities.

TECHNICAL SKILLS

Project Management: SDLC - Agile (Scrum) and Waterfall, Process Management, Risk Management, Client Centric, People Management, Lean and Six Sigma.

Data Analysis: Hadoop (Pig/Hive/Map reduce), VBA, MS Excel, R, Minitab.

Database: Oracle, MySQL, MS SQL Server, MS Access.

BI: Confidential Cognos, Tableau.

Scripting knowledge: Java, PHP, GWT.

Web analytics: Confidential Analytics.

Documentation Platform: SharePoint, Maximo.

Tools: Rally, MS Visio, MS Project, Jira.

PROFESSIONAL EXPERIENCE

Confidential, Seattle

Scrum Master

Responsibilities:

• Defined project scope and objectives through internal project management methodologies.
• In addition to typicalScrumceremonies, responsible for: Roadmap planning, Release planning, Resource planning, Product Backlog Grooming, Team Building.
• Prepared sprint metrics, removed impediments towards the delivery of work and executed and monitored the planned work.
• Kept Product Owners and the Stakeholders transparent in Sprint success and blockers.
• Looked out for improvement opportunities to increase team velocity, quality assurance and quality control of the work undertaken and delivery of new features as agreed upon during sprint planning.
• Helped the product owners to come up with set of stories for better understanding for estimate and development.
• Empowered teams to self-organize and grow cross-functionality.
• Protected team from over-commitment, manage backlog, and prioritized resolution of defects/bugs as evidenced by the on-time delivery of initiatives.
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time.
• Improved the team's engineering practices and tools as required. Fully facilitated productivity, and make sure teams have the tools and know-how they need to succeed.
• Encourage team for self-organization to boost the efficiency and coordination
• Work with stakeholders and product owners to prioritize the requirements for sprint.
• Help the product owners to come up with set of stories for better understanding for estimate and development.
• Motivate the team to come up with quality shippable product and meet the product goals.
• Representing the team to report overall project status and upcoming risks and suggest solutions about it.
• Monitored the performance of the application and collecting feedback from users.
• Update agile tracking systems to provide transparency on product and sprint backlogs.
• Working with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Identify any potential risks and provide a mitigation plan.
• Effectively used Six Sigma and Lean techniques to improve process and drive improvement in the team.

Tools: Rally, MS Office

Confidential, Kansas

Scrum master

Responsibilities:

• Successfully handled role ofScrumMasterand having expertise in conducting Backlog refinement, Sprint planning, DailyScrum, Sprint Review and Retrospective Meetings when usingScrum Methodology.
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups)
• Full lifecycle experience in scoping, designing, developing, deploying, and supporting enterprise scale business/e-commerce application.
• Managed all aspects of end to end release process.
• Establish final release configuration (Knowledge, information, hardware, software and infrastructure.)
• Empower teams to self-organize and grow cross-functionality
• Manage collocated and distributed teams (onshore/offshore)
• Protect team from over-commitment, manage backlog, prioritize resolution of defects
• Manage the lifecycle of code development, from solution definition to design to sprints to deployment
• Strong experience in working with agile lifecycle, and/or tracking, and process management tools like Rally.
• Track and communicate team velocity and sprint/release progress
• Work closely with Product Owner and Product Analyst to ensure story readiness for sprints
• Monitor daily smoke test of environment builds ensuring code quality through integration
• Establish final release configuration (Knowledge, information, hardware, software and infrastructure.)
• Strong experience in working with agile lifecycle, and/or tracking, and process management tools like Rally.
• Worked closely with Product Owner and Stakeholders to prioritize the requirements in a sprint.
• Provided visibility to team impediments, risks and helped them in removing.
• Successfully wrote and prioritizing User Stories in Product Backlog.
• Successfully managed Product Backlogs, release scheduling, project duration estimation and forecasting.
• Worked closely with agile teams to understand their needs and make sure that the Rally tool meets those needs.
• Liaison between IT Delivery Manager and Agile Development teams managing external system dependencies.
• Provided guidance to the agile teams on the Rally tool so it is used to maximum their efficiency.
• Measure and monitor progress at clearly defined points in the process and communicate any issues or potential risks to our delivery objectives.
• Maintain accurate source of project records for project approvals
• Maintain and establish data quality, completeness, monthly metrics for leadership review
• Co-ordinate multiple project review meetings across different project milestones
• Extensively used Rally for maintaining User Story Hierarchy, Backlog Grooming, Updating Tasks, Planning Iterations and Releases.
• Facilitating Scrum of Scrum for offshore Scrum teams in US and India.
• Representing the team to report overall project status and upcoming risks and suggest solution about it.
• Initiated Six Sigma and Lean projects in the team for process improvement.

Tools: Rally, MS Office

Confidential, California

Product Specialist

Responsibilities:

• Advised, consulted, and troubleshoot Confidential Checkout internal systems with Confidential Engineers.
• Maintained and updated PRD product-line information documents.
• Conducted off-site technical support and training for internal customers and resolve complex internal product issues.
• Assisted in the evaluation, development and enhancement of internal products used by internal customers.
• Coordinated new products training for end users and work with engineering team.
• Maintained the accurate and complete documentation of product-line updates and all Product Incident Reports (PIR).
• Worked in India and US offices for product development and implementation.
• Performed exploratory and in-depth data analyses and developed simple predictive models utilizing independent variables and programming language
• Worked on Big Table for Fraud related data analytics.
• Perform business analysis and report to understand financial performance by risk that will be used to inform future fraud decisions.
• Make adjustments as necessary and ensure all adjustments are communicated.
• Develop and/or review estimates and estimating assumptions for the project's schedule, effort, and cost.
• Perform analysis of the relative success of the current strategy suite.
• Recommend actions where applicable, developing new strategies where appropriate.
• Worked on business analytics to find the potential fraud in Confidential Checkout and also used analytics to gauge team performance.
• Helped with integrating Android integration with Confidential Checkout platform.
• Helped making prototype in Java, PHP and MYSQL for Confidential Engineers.

Tools: Big Data, Java, SQL, HTML, Java Script, PHP.

Confidential

Credit Risk Manager

Responsibilities:

• Handled a team of 15 credit risk associates looking after monitoring delinquencies and write-offs to ensure account performance are in-line with corporate goals.
• Make recommendations for changes to decision tools to improve collections and underwriting scorecards and policies.
• Contribute to all formal reports and processes (internal ratings, recommendation lists, watch lists, etc.) that enable the efficient and transparent oversight of the asset class.
• Stay abreast of industry changes in risk management while assessing the appropriateness of in corporation into the business.
• Gathered financial information such ascreditbureau reports, income, savings/investments, and other account history.
• Reviewcredithistory to establish a pathway for the customer to gaincreditworthiness
• Educated customers on their rights and responsibilities to repaircredit
• Recommended programs best suited for the clientscreditrecovery path
• Follow up with customers regarding up to date progress with theircreditfile.
• Performed KYC by verifying identity of customers and conducting due diligence investigations
• Performed and conducted written analysis outlining key performance indicators and key risk indicators.
• Monitored and examined roll rate and performed related analysis.
• Performed and conducted supplemental commercial analysis.
• Determined and analyzed the Bank's ability to absorb losses through its current and future capital cushion.
• Developed and implemented necessary exception reporting in support of Credit and the line in order to manage to better manage credit administration risk posed to the Bank.

Tools: MS Office