Summary of Experience and Skills

An accomplished project manager and process improvement professional, with over twenty years experience. Excellent analytical and problem solving skills. Adept at producing the highest quality deliverables, on time and under budget.

Cross-functional Team Leadership Project Planning and Implementation
Enterprise status reporting Team building
Process/Workflow Mapping Process Improvement
Software Testing Risk Analysis
Building effective inter-departmental relationships Proficient in MS Office applications
Managing a staff of up to 30 direct reports Contingency Planning
Responsible for hiring, training, and terminations Business Analysis
Managed departmental budget of $20,000,000 Multi-tasking

Professional Experience

• Responsible for documenting and managing the implementation of workflow processes and procedures
• Launched an internal process review and audit committee with enterprise wide representation
• Produced process maps and performed ongoing risk analysis
• Identified and tracked metrics
• Produced status/progress reports for senior management
• Managed MS Project plans for both short and long term initiatives
• Introduced change management to ensure system enhancements were thoroughly tested and documented
• Hired and trained staff
• Maintained contingency planning procedures
• Successfully completed lengthy contract negotiations with the GSA (General Services Administration)
• Managed the implementation of the Customer Service Response Data Base, which tracked and shared customer issues, comments and inquiries, and greatly accelerated our response time. This resulted in a dramatic increase in customer satisfaction, which directly impacted new contract acquisition by 450%

• Created the master test plan and all related documentation for an in house Documentum system conversion
• Managed and trained departmental staff consisting of business analysts and testers
• Compiled testing results, and tracked the status of testing issues
• Managed the testing process to ensure maximum coverage
• Maintained the MS Project plan for the system conversion, and followed up with stakeholders
• Produced status reports for senior management
• Worked with developers on automated test cases as needed
• Participated in the corporate process improvement committee

• Responsible for developing and implementing an end to end testing methodology which included process, procedures, metrics, SQA checkpoints, risk analysis, and templates for all testing activities occurring throughout the software development lifecycle
• Developed training material for the testing methodology and presented the training program to staff and management throughout the technology and business units
• Fostered good inter- departmental relationships, achieving a high level of cooperation and enthusiasm
• Initiated and facilitated various documentation peer reviews
• Chaired a committee responsible for understanding and applying CMM concepts, particularly as they relate to testing, across various Merrill Lynch organizations
• Began the implementation of Mercury WinRunner and TestDirector, and developed associated process, procedures, test plans, etc.
• Managed several outsourcing contracts
• Highly skilled at making the best use of the limited resources at hand
• Continually required to demonstrate outstanding teambuilding skills, as I worked with groups and individuals in different organizations and in various positions/levels
• Managed Y2K certification testing for client server, mainframe, and web applications
• Defined and managed Service Level Agreements with Merrill Lynch infrastructure support areas
• Responsible for building and managing a dedicated Y2K distributed systems test lab for over 30 applications. The test lab consisted of a corporate LAN with PC based servers and various network operating systems: (Novell Netware 4.11, MS Windows NT 4.0/2000, and Sun Solaris for example), Oracle databases in both UNIX and NT environments, and a complex network infrastructure with mainframe connectivity
• Managed the Y2K lab testing schedule and trained all testers and managers on the test plan developed by my group
• All Y2K certifications were completed by the firm's deadline
• Merrill Lynch Software Engineering Process Group (SEPG) member
• Participated in metrics, project planning, risk analysis, and configuration management technical working groups
• Managed departmental budget
• Managed a direct report staff of up to 30 individuals, including employees and consultants encompassing skill levels from business analyst through senior technicians and network engineers
• Responsible for hiring and releasing (as needed) employees and consultants, as well as completing performance appraisals, and approving salary increases and annual bonuses
• Negotiated consultant contracts
• Considerable project planning and management experience
• Contributed articles to the quarterly internal Merrill Lynch magazine
• Conducted presentations and prepared substantial presentation material for senior management

Confidential, 2/1997 - 5/1998
Product Development Quality Assurance Coordinator

• Created and managed product development schedules and testing/documentation assignments
• Developed quality assurance/testing procedures for a client server environment
• Tracked development and testing progress, managed workflows and deadlines, and produced performance statistics for senior management
• Produced release notes, user publications, business requirements, and design specifications
• Created and maintained reference documentation defining all database tables
• Provided helpline support
• Managed and performed system, acceptance, and regression testing

• Managed production support for a mainframe retirement plans investment system
• Participated in an 8 month out of state assignment including designing and acceptance testing a new mainframe retirement plans system
• Coordinated system and plan conversions
• Determined how existing system functionality could best meet business needs
• Tracked Production problems
• Managed regression and acceptance testing
• Developed business requirements and project plans
• Interacted with individuals from many departments at all levels, including both technicians and management
• Developed sophisticated Lotus macros to track performance statistics, provide senior management with productivity analysis statistics, and to perform mutual fund account adjustments when the newly implemented mainframe system could not calculate them due to a new type of mutual fund
• Directly involved in all aspects of new product development including statement design, project plan management, application testing at various levels, client support, and cost analysis

Education

Business Administration