SUMMARY

• MBA in Management information systems and Finance with over 9 years of Project coordination, Business analysis, Scrum Master
• Project management experience with a solid understanding of business requirements gathering, business process flows, project initiation and execution.
• Excellent in communicating effectively with cross - functional teams, programmers, and technical staff at all levels.
• Strong understanding of project life cycle and SDLC methodologies including waterfall, Agile and Scaled Agile.
• Coordinate Scrum ceremonies including Grooming, Planning, Retrospective, and Reviews with multiple Product Owners and one backlog
• Manage blockers and impediments through resource management and escalation processes
• Experienced in production support activities, handling incidents and problem coordination
• Strong communication, facilitation, negotiation and conflict management skill across all levels of organization
• Identifying, analyzing, evaluating & mitigating the risks
• Conducting various Agile meetings (stand-up, sprint planning, sprint retrospective, sprint demo, poker planning)
• Timely & accurately status reporting to higher management on budget and project schedule
• Proficient in analyzing and translating technical requirements to business requirements
• Experience in managing and executing transformation & integration projects
• Quick learner, flexible and adaptable to any situation.
• Excellent Verbal & Written Communication skills and strong in Documentation.
• Flexible, enthusiastic and project oriented team player with solid communication and leadership skills to develop creative solution for challenging client needs.

TECHNICAL SKILLS

Domain: Insurance - Auto and Fire

Methodologies: Waterfall, Scaled Agile, Scrum and Kanban

Tools: /Database management systems: MS Office, Visio, TRAC, MS Project, Lotus Notes, Version 1, iceScrum, SharePoint, Snagit, HP Service manager

Processes: SDLC, Defect management, Change management, Issue, Risk and Dependency management, Impact Analysis, Incident management, Resource management, GAP analysis, Report creation and management, JAD sessions, Implementation planning

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, Illinois

Scrum Master

Responsibilities:

• Created & managed project plan to support both Waterfall (Scrum A Fall) and Agile iterative mode of development to effectively manage & deliver prod releases in timely manner
• Assisted project manager in creating Project Charter, Scope Document, Change Request, Risk Mitigation Plan and post deployment status report
• Utilized the SDLC (software development life cycle) to implement products from ideation through solution implementation.
• Lead and planed releases based on the client priority, functional and technical feasibilities of the requests
• Published weekly status report for internal & external stakeholders/vendors listing the variance, reasons for variance & corrective action required to eliminate/control the variance
• Managed project risks/issues and dependencies for timely resolution through project SharePoint website and Lotus notes
• Organized, Planned & coordinated timely execution of UAT with users located at different locations
• Managed scope, resources and budget changes, integration with other projects, 3rd party vendors to better control internal & external project dependencies
• Created the implementation checkout plan listing that included details on all the components going into production along with timing and sequence of checkout.
• Facilitated team meetings to coordinate activities for project schedules with the management, team leads, SME's and technical managers
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project

Confidential, Bloomington, Illinois

Scrum Master

Responsibilities:

• Generated a Request for Proposal (RFP) document for Bluetooth beacons for vendor identification
• Drove the adoption of SCRUM practice in the development teams resulting in improved quality and decreased timelines to deliver functionality.
• Created and facilitated the project kick off meeting
• Managed external and internal dependencies and coordinated interaction with various 3rd parties including banks for successful & timely delivery of the project
• Coordinate with the offshore team and provide a daily status to the management
• Developed and maintained effective relationships with internal and external stakeholders involving production support team, management and vendors to facilitate change and support business needs
• Maintained and updated product backlog, product Backlog status and to determine if the current development priority remains appropriate
• Lead and planed releases based on the client priority, functional and technical feasibilities of the requests
• Created the production roll out plan
• Developed training guides highlighting key changes to the process and/or systems per the release activities.
• Documented lessons learned
• Assessed the project readiness for upcoming QA reviews
• Sent post implementation communications on the overall status for technical, business and production defect status
• Worked with the Service level liaison to transition the project work to the service teams once the code is in production
• Documented the Research Tax Credit that helps ascertain tax benefits based on the technical research completed by the project

Confidential, Bloomington, Illinois

Scrum Master/Projector Coordinator

Responsibilities:

• Facilitated Inception/Planning meetings and develop a high-level road map for the project milestones
• Facilitated team to team communication
• Participate in defining the implementation approach, strategy and planning activities
• Facilitated and managed meetings with external vendors for build and testing activities
• Served as a problem coordinator by managing post implementation incident tickets and defects.
• Managed cross project IT dependencies and impacts, communications, governance and escalation forums
• Responsible for Project collaboration activities, deliverables, reporting, governance and metrices
• Worked with multiple Agile teams (Scaled framework)
• Provided walkthroughs with stakeholders and internal teams, Iteration planning to UAT/ Review demos, supporting UAT, training and providing support
• Involved in Functional, Regression and UAT testing as and when required
• Involved in Test case reviews and occasional test executions & defect reporting and triaging.
• Involved in GAP Analysis of the existing system and provided recommendations
• Created incident template to assist lead SA’s in providing the necessary information to communicate up to the business partners
• Worked with technical leads and business owners to write and redefine acceptance criteria for functional and technical user stories
• Met with client to provide updates on sprint status and issue resolution on a daily basis
• Monitored user story details and acceptance criteria and provide input and analysis to better serve the client’s needs
• Identified and managed sprint deliverables and critical path between both web application and data teams
• Documented closing approval package

Confidential, Bloomington, Illinois

Business Analyst/ Scrum master

Responsibilities:

• Responsible for gathering, writing and organizing business and functional requirements to identify requirements and derive solutions using JAD sessions, interviews, questionnaires, and surveys.
• Identified, analyzed, and documented changing requirements by performing gap analysis
• Developed project status metrics for weekly evaluation, risk assessment, and impact analysis to project plan.
• Provided analysis for the impact of implementing change control requests.
• Identified, removed and prevented impediments and distractions.
• Reported risks, blockers, and team progress.
• Kept project leadership apprised of Sprint and Release progress, and identify risks and issues.
• Planed and coordinated all release activities working with the impacted teams within assigned portfolio(s).
• Planed releases including developing and updating the release schedule across the assigned applications.
• Worked with the different impacted application teams to understand the integration points and dependencies and build a release plan.
• Managed risks and resolved issues that affect release scope, schedule and quality.
• Developed release scripts and oversee development of tools used for the releases.
• Acted as a key liaison between application development, Support and QA to communicate release windows.

Confidential, Bloomington, Illinois

Scrum master/Project Coordinator

Responsibilities:

• Worked with the BA and PO to refine the user stories for Product Backlog.
• Worked with the Scrum team to commit stories for the Sprint Backlog.
• Managed the daily Scrum standup to monitor the progress of the team.
• Led the retrospective.
• Reported daily and weekly the status of the sprint to upper management.
• Maintained the Scrum artifacts (burndown, calendar, product backlog, sprint backlog, story board, user stories).
• Demonstrated leadership qualities as an active participant in all initiatives considering short and long-term implications
• Emphasized code quality, with an emphasis on small, focused user stories
• Removed impediments from teams thereby to enable deliver commitments
• Promoted teamwork to achieve sprint goals and lead the teams towards agile maturity
• Created user stories and task assignment.

Confidential, Bloomington, Illinois

Business Analyst/ Project coordinator

Responsibilities:

• Designed flow charts using Microsoft Visio
• Created Functional requirement specifications, data dictionary and prioritized the requirements
• Participated in UAT
• Mentored the team and promptly resolved their queries after analysis/ review
• Created a defect management plan and scheduled weekly defect meeting to monitor high and critical defects
• Prepared the weekly project status and communicated across different development teams and stakeholders
• Scheduled and facilitated code reviews and unit test results review meetings
• Maintained and updated the project scheduled and communicated any discrepancies in hour logging to management
• Managed release activities, deliverables and quality management
• Involved in Functional, Regression and UAT testing as and when required
• Conducted daily standups and presented progress reports to the management

Confidential, Bloomington, Illinois

Business Analyst/project coordinator

Responsibilities:

• Gathered requirements and provided solutions for strategic decisions
• Developed BRDs, FRDs and Use cases
• Managed reporting agendas
• Worked with Business stakeholders and leadership team for solutioning, workflow development and gap analysis for perfect end product development
• Tracked defects and prioritize the highs/critical to be fixed in a timely manner
• Created the implementation check out plan
• Conducted UAT Reviews
• Communicated effectively during production checkout with reference to any customer facing defects and worked with the team to come up with a possible solution
• Created, maintained and managed the team contact list
• Created and updated the project timeline document
• Reviewed issues, risks and dependencies during the core team meetings
• Scheduled and facilitated alert meetings when faced with bottlenecks and roadblocks

Confidential

Process developer/SME

Responsibilities:

• Coordinated Asset Risk Management (ARM) support activities.
• Supported ARM Policies and Standard(s)
• Resolved escalated critical issues in conjunction with operational support organizations
• Co-ordinated between various technology solutions and maintain solution enhancements
• Acted as a service Level Liaison for Asset Risk Management Coordination Team
• Supported the ARM Backlog Management Process
• Maintained ARM recertification and reporting processes
• Supported audit/compliance issues related to ARM and be accountable for providing information as required
• Provided assistance to Project Managers and Project Planners regarding Project.
• Managed processes and procedures