SUMMARY

• 7 years of professional experience as a Business Analyst / Scrum Master in Banking, Healthcare and Private sector.
• Certified Scrum master, with proven ability to work with self - organizing and cross-functional teams using agile methodologies.
• Proven leadership skill and a team player, facilitating Scrum Events (Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective, Backlog Refinement) for Agile Scrum Methodology as a Scrum Master.
• Hands on experience in implementing Waterfall, and Agile methodologies, using modeling and requirement documentation tools such as MS Office, MS VISIO, and MS Project.
• Proven ability working in various SDLC methodologies including Waterfall, Agile, Scrum and Hybrid of Waterfall and Scaled Agile methodologies.
• Extensive experience in Business Requirements gathering and in-depth knowledge of Business Process Modeling.
• Facilitated discovery sessions, interviews, Joint Application Design (JAD) and brainstorming sessions, document-reviews, requirement implementations, and conflict resolution.
• Excellent interpersonal skills with ability to interact with end-users, Subject Matter Experts (SMEs) and Project Stakeholders.
• Strong building process models, data flow diagrams and entity relationship diagrams skills.
• Well acquainted with workflows and Unified Modeling Language (UML) diagrams including Use Cases, Activity charts, Sequence diagrams and Data flow diagrams using MS-Visio thus assisting development team in preparing Business Process Model.
• Extensive experience in assisting Product Owner to write User stories and acceptance criteria. Using estimation techniques such as story pointing and T-Shirt Sizing to create project burn-ups.
• Working understanding of concepts like Data warehousing, data structures, Schemas, Data Marts, Data-Entity Relationships and User Administration. Worked with data warehouses for migrating data from OLTP’s to OLAP cube using ETL tools like Microsoft SSIS.
• Excellent Communication, problem solving, public speaking, critical thinking, conflict resolution, facilitation and documentation skills.
• Good Understanding of Project Management activities, proficient with Project Management, testing tools and defect reporting tools.
• Experience in SQL queries/scripts for data analysis.
• Proficient in Microsoft Office tools like MS Access, MS Visio, MS Excel, MS Word, MS PowerPoint and MS Project.

TECHNICAL SKILLS

Languages: ASP.NET, C#.NET, SQL, MySQL, VB .NET

Methods: Agile (Scrum), Software Development Lifecycle, Object-oriented analysis and design, Waterfall, Project Planning, Requirements Gathering & Documentation.

Applications: Visual Studio, Microsoft SQL Server, SSAS, Microsoft SSIS, Microsoft Project 2013, Microsoft Visio, Rally, JIRA. Tableau 8.3, SAP GUI 740

PROFESSIONAL EXPERIENCE

Confidential, Miami, Florida

Scrum Master

Responsibilities:

• Facilitated scrum ceremonies between two cohesive scrum teams, and coached the team on agile principles/methodologies.
• Led the efforts in analyzing the existing system and understanding the new requirements in order to make the release backlog more concise.
• Helped the team and end users collaborate on the prioritization of the product backlogs.
• Mentored team members (internal and external) and stakeholders on Agile Scrum best practices
• Responsible for removing impediments by working closely with Product Owner/end users and support organizations.
• Facilitated Sprint/Release Planning, Daily Scrum, and Scrum Ceremonies (Sprint Review, Sprint Retrospectives, Software Code Reviews and other related ceremonies).
• Analyzed user needs, software requirements, and constraints in the context of the system architecture epics/features/stories
• Facilitated Sprint Planning meeting and assisted the team in committing to the highest priority stories, with clearly defined acceptance criteria and definition of done.
• Resolved conflicts among team members, for better transparency throughout the project life cycle.
• Conducted Release Planning meetings and facilitated business analysis activities.
• Gathered/reported all relevant Agile metrics (burn down charts and team velocity)
• Encouraged daily integration of software.
• Encouraged the team to develop potentially shippable products, in a series of small, frequently updated versions.

Environment: Agile / SCRUM, JIRA, MS Office (Excel, Word, PowerPoint)

Confidential, Fort Lauderdale, Florida.

Scrum Master/Business Analyst

Responsibilities:

• Served as Communication Bridge between non-technical users and technical solution developers.
• Performed GAP analysis and prepared workflow diagrams, designed new process flows and documented the business process and various business scenarios.
• Performed duties of scrum master and led the team to produce potentially shippable products at the end of the sprint, using agile principles and practices.
• Created and maintained Sprint burn down chart and release/product burn down charts.
• Performed duties of an Agile coach by educating the team on prioritization and estimation techniques.
• Resolved team issues, and encouraged more self-organization among team members.
• Helped team to maintain optimal Velocity, and complete story points in each sprint consistently.
• Conducted Requirement Workshop to gather requirements from various departments. Conducted Focus Groups and Interviews with physicians to understand additional functionalities deemed critical and in line with mandated functionalities in a Hospital's physician support system.
• Segregated business requirements, by analyzing them into low level and high level requirements.
• Converted Business Requirements into Functional Requirements Document.
• Worked with UI team to create the User Interface screenshots, and presented to the product owner/stakeholders for their approval.
• Developed wireframes to fully define the customer needs and requirements in brainstorming and review sessions.
• Used MS VISIO to create Use Case diagrams and Sequence diagrams so that the development team and other stake holders can understand thebusiness process.
• Managed Requirement Churn carefully to minimize the influence on the current/next sprints that developers would implement.
• Managed Product Backlog through effective collaboration between product owner and the Scrum development team
• Generated reports, tracked performance and bugs on JIRA.
• Worked with the Business Team to review and execute the User Acceptance Test validation.
• Assisted in creating training materials for hospital employees to get them familiarized with the new technological advancements to be incorporated by the hospital.

Environment: Waterfall-Scrum/Agile, UML, SQL, MS Word, MS EXCEL, MS PowerPoint, JIRA.

Confidential, Miami, Florida

Scrum Master / Business Analyst

Responsibilities:

• Worked with Product Owner in designing, refining and prioritizing the product backlog and breaking them in to sprints.
• Participate in analyzing the new requirements to make the release backlog more explicit.
• Facilitated Release planning, Agile estimation (story points), Sprint planning, Daily Scrum, Sprint review and Retrospective meetings to track progress, eliminate project impediments and setting goals.
• Createdand maintaineduser stories and acceptance criteria in JIRA for better understanding ofthe requirements for the development team.Also usedJIRA to track bugs.
• Creating metrics such as Burn-down and “Velocity charts” for each Sprint and tuning the subsequent Product Backlog/development/Release Plan to meet future delivery deadlines.
• Keep JIRA and physical boards coherent and up to date.
• Present project status in appropriate forums. Attend project / program coordination meetings, PMO meetings.
• Createdworkflow diagramsincluding Activity Diagrams, Class Diagrams, and Sequence Diagrams, Data Flow Diagrams using MS Visio.

Environment: MS Visio, UML, MS Office (Excel, Word, PowerPoint), Agile / SCRUM.

Confidential

Business Process Analyst/ Scrum Master

Responsibilities:

• Identified and provided a detailed analysis of the AS-IS workflow.
• Based on the company process, we devised a new business process (TO-BE) and compared with the AS-IS process and ensured that there are cost efficiencies.
• Led co-located and geographically dispersed teams in development of reports/dashboards.
• Utilize Rally Dev Enterprise and Rally Dev Community edition for backlog tracking and status reporting of projects with remote teams.
• Act as Agile Coach and Agile Evangelist for the company. Coached internal and external teams on agile development.
• Help IT PMO balance need for compliance mandates with need for faster software development cycles, better quality, and releases that were more closely aligned with business objectives.
• Lead daily Scrums, Sprint retrospectives, Release planning, Sprint planning, planning poker sessions.
• Work with Product Owner and development team to prioritize user stories in the product backlog; as well as, mitigate any issues that impeded the completion of Sprint objectives.
• Calculate burndown, velocity, and release potential.
• Used Microsoft Visio, MS project to design an As-Is model and a To-be model

Environment: MS Visio, UML, MS Project, SCRUM, RALLY, MS Office (Excel, Word, PowerPoint)

Confidential

Business Analyst

Responsibilities:

• Worked with Waterfall throughout the System Development life cycle (SDLC).
• Conducted Gap analysis for AS-IS and TO-BE of the process to identify and validate requirements.
• Elicited requirements JAD sessions with stakeholders and SME's and multiple teams for requirement gathering and refinement.
• Analyzed and reviewed the gathered requirement Business Requirement Document (BRD) and Functional Specification Document (FSD).
• Created System requirement Specification (SRS) document to describe all data, functional, non-functional and behavioral requirements of the system.
• Created UML Diagrams like Use Case Diagrams and Activity Diagram as well as created mock-up screens using MS Visio to provide Prototype to assist the development team.
• Involved in designing database schema and creating Entity Relationship (ER) Diagrams to the proposed software.
• Presented meeting agendas and communicated progress of the project to the management.
• Worked with the QA team for designing Test Plan, Test Cases and Requirement Traceability Matrix for the User Acceptance Testing (UAT) and regression testing.
• Extensively involved in Black Box Testing and Systems Testing for verifying and validating purposes.
• Involved in implementing deployment like authoring the user training schedules and conducted user training.

Environment: Waterfall, Mock-up screens, SQL Server, MS Office (MS Word, MS Excel, MS PowerPoint, and MS Visio), GAP Analysis, Data Warehouse, JIRA, Tableau, and UAT Testing.

Confidential

Business Analyst

Responsibilities:

• Gathered user and business requirements through interviews, surveys, prototyping and observing from portfolio managers and UI (User Interface).
• Worked with Project manager, created Work flow diagrams, Activity Diagrams on MS Visio/MS Project using Program Evaluation and Review Technique (PERT).
• Conducted Joint Application Development (JAD) sessions for requirements gathering with Business Stakeholders, SMEs, Users, refined it using Wireframes, Context Diagrams, Use Case Diagrams and made conceptual illustrations.
• Reconcile the tax information from generated reports, balance sheets, and general ledger accounts and post and prepare journal entries.
• Coordinated with business users to prepare, update Business Requirement Documents (BRD) and Functional Requirement Documents (FRD). Created Use Cases documents for requirements.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML diagrams.
• Involved in creating data models for the data warehouse and specify data mapping documents from specific data sources.
• Scheduled meetings with developers, System Analyst and testers to collaborate resource allocation and project completion using MS Project.
• Conducted process improvements, status meetings, presided over the Changed Control Board meetings to discuss Defect and Enhancement.
• Conducted UAT and Coordinated with the QA Team for the sign-off process before deployment and assisted the Project Manager on creating the Lessons learned document.
• Created Ad-Hoc financial reports for the top management using MS Excel.

Environment: Waterfall, MS Office, MS Project, MS Visio, UML, SQL Server version 2008.

Confidential

Business Analyst

Responsibilities:

• Facilitated meetings (JAD Sessions), Surveys, Questioners and interviews with stake holders to gather the Business Requirements.
• Participated in Business Process Workflow Diagrams with stakeholders.
• Performed Gap analysis and Feasibility studies. Worked on functions such as Change Control and Request, and managed complaints to ensure customer satisfaction. Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.
• Assisted in Data analysis and generating Reports using SAS for various testing of pharmaceutical drugs.
• Maintained a Traceability Matrix to ensure that all Functional Requirements were addressed at the Use Case Level as well as the Test Case Level.
• Conducted research on operational procedures, methods and recommended procedures for improvement - with an emphasis on automation and efficiency.
• Performed User acceptance testing (UAT), Integration testing, in order to confirm the functionality.

Environment: SDLC, MS office, MS Visio, My SQL, SAS Enterprise Miner.