SUMMARY:

• A forward - thinking, technology savvy leader effectively leverages multi-industry experience and strong business acumen with exceptional interpersonal and communication skills to maximize team performance, build client relationships, and deliver quality, timely, cost-effective outcomes.
• Versed in Strategic Planning; Business Analysis; Process Improvement; Quality Control; EMR/EHR; ; Presentations; Navigating Medical Insurance Laws; Regulatory Compliance.
• Project Domains: Healthcare; Contact Center, Performance Metrics; Customer Relationship Management; Managed Application Solutions; Systems Integration; Continuous Improvement.

TECHNICAL SKILLS:

Skills: Microsoft Project Microsoft Office EPIC Rational Tools Microsoft SSRS/SSIS COBOL II Eclipse PPM/AtTask Microsoft SQL Server DB2 CISCO Network/CVP Amisys Advance CICS/VSAM

PROFESSIONAL EXPERIENCE:

Confidential, Viera FL

Independent Project Manager (Owner / Sole Proprietor)

Responsibilities:

• Independent Project Management and Business Process Improvement consulting services
• Solution-centric approach, dedicated to customer success and satisfaction
• Leveraging Project Management and business experience gained across multiple industries
• Providing value to clients through reputation and market-competitive rates

Confidential, TAMPA, fl

Project Manager

Responsibilities:

• Coordinated all ICD 10 implementation activities in accordance with the budget, timelines and values defined by ICD 10 Steering & Committees
• Developed and coordinated formal Change Management and Communication plans
• Led and provided insight to drive timely key al decisions
• Ensured adherence of the established project management methodology
• Made project performance transparent through formal status reporting and measurements
• Engaged appropriate stakeholders to drive project milestone deliverables
• Facilitated review and approval process with appropriate committees
• Facilitated cross-departmental coordination of ICD 10
• Collaborated with the EPIC implementation team to coordinate content
• Managed issues resolution, risk mitigation processes and identifies barriers
• Ensured integration and coordination interdependencies between work streams

Confidential, Rockledge, FL

Project Manager

Responsibilities:

• Led ICD-10 regulatory compliance deployment project across organization
• Led Call Center restructure and reconfiguration project, including CISCO Network/CVP
• Led corporate Health Information Exchange project to improve physician data access
• Led Accountable Care regulatory implementation project

Confidential

Senior Business Analyst

Responsibilities:

• Coordinated deployment of HIPAA 5010 regulatory compliance mandate
• Coordinated upgrade and testing of existing applications, including Amisys Advance v5.0
• Developed reporting strategy solution, helping to significantly reduce backlog of requests
• Developed business processes to govern user requests and eliminate backlog
• Rewrote business requirements supporting major call center initiative
• Oversaw establishment of policies and procedures supporting operations

Confidential, Viera, FL

Owner / Agent

Responsibilities:

• Managed customer sales, planned itineraries, arranged accommodations, and other services
• Performed comparative vendor evaluations and promoted exclusive travel packages
• Utilized proprietary reservation systems to research and create travel sales
• Delivered “travel talks” and presentations to groups
• Improved and maintained business skills through social interactions

Confidential, Armonk, NY

Project Manager / Managing Consultant

Responsibilities:

• Successfully deployed Rational Tools solutions to more than 25 accounts and organizations
• Facilitated Business Process redesign increasing PM Tool efficiency and reducing costs
• Increased departmental revenue by creating new business opportunities.
• Met aggressive project targets within 5% of budget and schedule
• Hosted live tool demonstrations and Q&A support forums. Managed user/team relationships.
• Tested software, developed use cases, compiled and developed user documentation.
• Lauded for effective programs. Received multiple peer recognition teamwork s.

Confidential

Quality Assurance / Business Development Analyst

Responsibilities:

• Increased PM methodology awareness through and workshops
• Consolidated and reported site productivity metrics to executive management
• Evaluated and improved multiple site processes and procedures and contributing to audits
• Member of site Software Engineering Process Group and Project Steering Committee
• Contributed to successful site CMMI - SEI Level 3 assessment
• Recognized for site process improvement and audit-readiness

Confidential

Project Manager

Responsibilities:

• 100% on-time delivery of monthly and quarterly releases for a large system
• Successfully managed customer expectations while achieving satisfaction goals
• Executed Y2K program analysis and Clean Management across multiple applications
• Contributed to CMM/SEI Level 3 site through AD Council participation
• Developed Lotus Notes-based project tracking tools to support project portfolio management
• Received multiple team s for outstanding service