SUMMARY:

• Experienced project manager offering 7+ years of success leading all phases of diverse technology projects; PMI Member (Scheduled PMP), Six Sigma Green Belt credentials; degree in CSE; and five years of computer programming and business analyst experience.
• Business strategist; plan and manage multimillion - dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Expert in agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Project Management:
• Custom Software Development
• Database Design (RDBMS)
• Systems Engineering
• System Migrations/Integrations
• Enterprise wide Implementations
• Quality Improvement
• System Migration/Integrations
• Risk Assessment
• IT Project Lifecycle:
• Requirements Analysis
• ROI Analysis
• Costing & Budgeting
• Project Scheduling
• Testing/QA/Rollout/Support
• Change Management
• Risk Management
• Application Development
• BPM/Technical Design
• Value-Added Leadership:
• Cross-Functional Supervision
• Team Building & Mentoring
• Client Relations & Presentations
• Business & IT Planning
• Vendor Management
• Conflict Resolution

TECHNICAL SKILLS:

Technologies: Pega PRPC 5.5,6.1,6.2, Java, JEE (JSP, Servlet, EJB, Web Services), HTML, JavaScript, XML, Frameworks - Struts, Spring, Hibernate, Database - SQL Server 2000, Oracle 9i, MySql 5.0 and Vertica, WebServers- WebSphere 5.0, JBoss 5.0, Tomcat 5, CM Systems - VSS, Tortoise SVN, Git, Maven, Ant, Clear Case and SemanticWiki.

Project Management and Other Tools: MS Project, WBS Schedule Pro, GanttPV, Rally Software, Microsoft Share Point, MS Excel, Project Sheet, Project Control, JIRA, Toad, MySql GUI tools, JMeter, Adobe Flex, Illumina, Quality Center and other internal tools.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Project Manager

Responsibilities:

• The strategic aim of the project is migration of policies and data from TINA system to eCLIQ system as currently the eCLIQ system does not support Out of Sequence endorsement transactions. Any OOSE transactions on eCLIQ policies are referred to the Central Processing Unit for manual handling on the TINA system.
• Responsibilities include communications with the Program director, PMO office and Steering Committee.
• Directly responsible for providing oversight and input into the estimating, RFP, vendor evaluation, tracking and reporting, deliverables, deployments, engaging with 3rd party stakeholders and quality
• Communicating, advocating & onboarding various LOB’s of the risks & moving them to the required platform. Working with various Project Mangers to get different projects executed & retrofitting in the bigger project.
• Working & building relationship with different technology groups & Business for Scope, Project Plans, ROI, Risk, development, communication,interfacing & integration of applications
• Working with vertical directors for resource management & planning.
• Understanding & freezing on requirements.
• Schedule, Risk & Communication planning. Driving meeting Rhythms from daily standups to weekly progress for PO & bi-weekly reports to stakeholders with Demo’s/POC’s/reports as required.
• Monitoring & controlling the project activities. Removing & helping out to remove impediments.
• Identifying process deficiencies, introducing them & making sure they are adhered by team. Also, the process results are monitored & evaluated for improvements, quality of deliverables & efficiency. Documentation for Audits for compliance.
• Co-coordinating different projects for overall efficiency.
• Prioritizing & executing work items with IA’s, SA’s & business users.
• Working with geographically dispersed teams.
• Coaching & mentoring the team.
• Team coaching & mentoring is biggest trait of successful manager/leader.
• Always celebrate short term wins to keep the morale of team up and get buy-in from all the stakeholders.
• Project Management is all about relationship management.

Confidential

Associate Project Manager

Responsibilities:

• Coordinated between many stakeholder teams to clarify their expectations, planned sprints, collected & documented dependencies, issues, risks, created and implemented risk management plan in an agile environment.
• Managed communications by creating a plan for communications based on needs within the project team but geographically dispersed and based on stakeholder’s requirements.
• Monitored and controlled the business team’s work progress so that they provide functional docs on time to the development team based on the prioritized requirements.
• Coordinated the discussions and decisions on the solutions by working with business architects, technical architects, developers and testers.
• Worked with stakeholders, collected requirements, defined the scope, created WBS, got the scope validated from stakeholders and project team, monitored and controlled the scope to ensure that the changes to baseline are managed properly.
• As scrum master, led a team of 5 to develop solutions in Java and Pega PRPC, document business specifications, test cases, and system design, and directed scrum meetings.
• Individual responsibilities for requirement analysis using Application Profiler, Architect and design using Application Accelerator, Rally and RACI Management.
• Developed complex business specifications like Web Services Integration, Customized XML and Excel Parsing to generate automated business objects, and schedule agents for correspondence both inside and outside the system.
• Responsible for the improvement of the processes by means of using new technologies and improving infrastructure capabilities.
• Monitored stakeholder expectations through involvement and communication throughout the lifecycle of the project.
• Identified risks, dependencies and planned mitigation. Validated assumptions based on current environment and referred lessons learnt from previous projects to mitigate risk.
• Developed a project plan, WBSs and task level project plans.
• Presented Weekly Project Status reports describing the status to date, impact of issues, and getting sign off from client for any changes necessary due to issues.
• Sustaining Edge for individual excellence in adopting new technologies based on industry trends to solve existing needs and future challenges.
• Agility in requirements is always respected and answered with “Yes if” to sponsors.
• Exposure to challenges of vendor management and conflict resolution.

Confidential

Responsibilities:

• Team lead for Incident Management, Corrective Maintenance and change management team with associated client reporting.
• Presented Weekly Project Status reports describing the status to date, impact of issues, and getting sign off from client for any changes necessary due to issues.
• Responsible for gathering and documenting business requirements from the client, users. Guided their transformation into high level and lower level Use Cases, Activity Diagrams, Workflow Diagrams.
• Performed root cause analyses of production issues, Release Management, Batch Job Monitoring, and Hermes, App Server - Agent and Client Cluster, Web Server, Logs and database monitoring.
• Monitored and tracked realization measures by conducting post project performance audits to compare benefits estimates against actual returns.
• Facilitated and supported any and all escalated Priority I/II technical production issues.
• Recognized with various s for development of Amdocs automation tool which saved 25 labor hours per week in batch job monitoring and reporting.
• Rock stars in your team need trust and back-up. Always have plan B and give independence of work/innovate to your team.

Confidential

Responsibilities:

• Demonstrated excellence in development of Payment Device Activation Component application in Java/JEE for card issuance team.
• Individual responsibility for design and implementation of new activation transaction for IVR integration, GNA Confidential decline reason letter generation for communication utility in Java/JEE.
• Presentation of concept and idea for search using Confidential in SetLabs. Design and development of TBox query processor algorithm and PredQL grammar. ed ‘Innovation and Technology Breakthrough ’ by senior leadership for my work in Confidential .
• “Learned to use Java for living instead of living for Java”, means technology is enabler of the value addition which has net impact of making lives easier for target customers.