SUMMARY:

• An experienced IT director, solutions architect, program & project manager, with more than 30 years’ experience in the management, development, delivery, and support of Information Technology. Extensive experience in the development and implementation of strategic system plans, technology initiatives and cost controlling/saving initiatives.
• Program & Project Manager, highly skilled in managing IT programs & projects within various models of solutions delivery life - cycles, from requirements gathering & review, scope, schedule, budget, reporting & overall project delivery ranging from simple to complex infrastructure and application development initiatives. Extensive use of ITIL, waterfall, RUP and Agile methods under PMI established Program & Project Management standards.
• Strategic Planner, acknowledged for evaluating and selecting appropriate and cost effective technologies towards the maximization of corporate goals and initiatives.
• Executive Collaborator skilled in liaising with line of business stakeholders to create and execute financially responsible and ROI focused solutions and processes that further corporate efficiencies and growth.
• Key Communicator, known for facilitating collaboration, planning and coordination with internal and external organizations and forging strong partnering relationships.
• Leader and Team Builder, recognized throughout the entire organization as a motivator, consensus builder and mentor who brings the best out of his direct reports and their subordinates.
• Educator who provides insight about key information technologies and provider of solid, dependable and responsive IT services.

TECHNICAL SKILLS:

Databases: Oracle, SQL Server, Sybase, DB2 (including support for Data Warehousing BI)

ERP Packages Banner by Ellucian/Operating Systems/Networks: Windows Server, Linux, AIX, HP-UX, VAX/VMSCisco, HP, IBM, Citrix, Riverbed, Fluke, F5, McAfee, Brocade, Juniper, 3COMSoftwareIIS, Apache, TomcatMicrosoft ASP.Net StackOffice 365, SharePoint, Visio, Project & Team Foundation ServerC, C++, C#, Visual Basic, HTML5/JavaScript, CSSGrails, Groovy, JavaPowerShell, PERL & LX/UX scripting languages

Mobile Development Tools: Cognos

PROFESSIONAL EXPERIENCE:

Confidential, Englewood, CO

IT Program Manager

Responsibilities:

• Redefined the Network Services Program that supports KP NFS Business Information Office and Infrastructure Program. Provided vision of the overall program and developed Program Charter.
• Defined RAPID, Business Relationship communications plan and Escalation plans.
• Established key relationships with Regional Directors and Program Managers creating a Program that made sense to the business.
• Achieved quick tactical wins by delivering key BI data enabling the businesses to be more predictive and actual comparing engineering design timelines and SLA’s with demand forecast management.
• Monitor program progress to ensure overall goals, schedules, budget and benefits are being met; success measured by degree program satisfies its defined needs and benefits.
• Establish & maintain annual program operational & expense budget (400MM)

Confidential

Sr. Project Manager/Business Relationship Manager

Responsibilities:

• Managed and oversaw the delivery all Network Services into Greenfield Hospital build project in Keizer, OR. Served as liaison between Network Services and National Facility Services PMO to coordinate the implementation of LAN/WAN & WLAN network designs. Goal was to remove network services layer from NFS and standardize scope and schedule for both Greenfield and renovated Hospital & Medical Office Building projects.
• Remediate Network Configuration of KP switches supporting all Pharmacy Distribution Centers. Goal was to enforce network configuration standards and purify communications, ruling out network as cause for enterprise application issues. Work spanned 71 sites across 4 states.
• Implement next generation Architecture and Network design for Kaiser Downey Pharmacy Processing plant and its local users. Worked with Cisco and WWT teams to identify and implement Network device upgrades for WAN, Core/Distribution and Access routers and switches.

Confidential, Denver, CO

Director, Applications Development and Database Administration

Responsibilities:

• Created formal SDLC processes including waterfall and agile methodologies and improved existing Change & Release Management processes.
• Developed 3-5 year strategic vision and planning IT department project road maps.
• Implemented best in practice COTS Maxient Student Conduct Software to all participating colleges.
• Implemented Ellucian Mobile v2.0 through 2.6 turnkey application and delivered to 7 of the 13 state participating community colleges
• Upgraded Microsoft ILM Student Email Outlook platform to FIMS / Office 365 Wave 14 supporting more than 170, 000 student accounts.
• Managed vendors and Disaster Recovery process using House of Brick as warm failover site.

Confidential, Westminster, CO

Sr. Project Manager/Program Manager

Responsibilities:

• Program manager for corporate application Disaster Recovery projects which included identification and implementation of required hardware, storage and database replication.
• Responsible for project leadership including overall coordination, status reporting and stability of project-oriented work efforts. Established and implemented project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
• Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.
• Responsible for tracking key project milestones and adjusting project plans and resources to meet the needs of customers. Coordinated communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work efforts being managed.

Confidential, Englewood, CO

Sr. Technical Project Manager

Responsibilities:

• Implementer of ITIL based Service Level Management including IT Service Delivery & Support best practices.
• Created and managed the Internet Infrastructure supporting all e-commerce activity generating $40M annually and maintaining an average page load time of 1.2 seconds and a 99.6% site availability rate for over 100 Production web sites.
• Managed the daily operations of 365x24x7 Data Center comprising > 115 bare-metal and virtual servers, including 7 SANs and network gear in support of 120 person Contact Center. Systems include client server apps, more than 100 corporate web sites written in Cold Fusion, .Net & PHP, 140 desktops, SVPN, Exchange, Windows, HP-UX, Linux and Backup environments.
• Managed the DBA Services Group to support 300 databases across Productions, Development, Staging & QA environments. DB’s included MSSQL (2K,2K5,2K8), Sybase (ASE 11.92 & 12.5) & Oracle 9i & 10g RAC including data warehouses (SSIS, SSAS, SSRS).
• Developed & Implemented Disaster Recovery/Business Continuity effort for warm failover capabilities of mission critical application with defined recovery time objectives. This included the on-going maintenance of database log shipping and selected annual testing of web sites.
• Selected, coordinated and implemented the introduction of new information technologies condensing infrastructure to deliver new services and enhance existing service levels while holding the line with respect to budgets and staffing levels. Technologies included load balancing, cloud utilization, Storage Area Networks, blade servers utilizing high performing processors & server consolidation utilizing virtualization software (VMware ESX).
• Selected and implemented Intelligent Network monitoring software for Web and LAN traffic performance analysis; set up alarms and auto restart functionality for all network/server/storage devices and mission critical services & applications.
• Directed Server Virtualization/Blade Center initiative which led to a 75% reduction in physical servers and saw over $150K annual savings in server maintenance and licensing costs. Additional savings of approximately 35% in power reduction also realized.
• Championed several corporate saving initiatives coordinating several vendor audits, which resulted in significant corporate savings. In one case, this project led to a change in our LEC saving us over $250K annually for voice/data/MPLS services as well as identifying over $220K in credits through intense telecom billing audits. Identified several other cost savings opportunities in the area of audio/video teleconferencing and consolidation of IT maintenance/equipment agreements and software contracts which resulted in approximately $152K in annual savings.
• Spearheaded project to implement business strategy and capabilities for Internet Marketing department, resulting in an ROI in excess of $1MM annually by purchasing and customizing in-house application.
• Managed SOX 404 (IT operations and Security) compliancy effort for the Englewood operation which was approved by corporate auditing firm.
• Architected framework requiring significant system/network changes to comply with Level-2 PCI DSS requirements.
• Planned Expense and Capital budgets; responsible for forecasting and meeting these annual budgets in excess of $5MM.
• Supported all M&A system activity to include application and database consolidation efforts. AGI merged with Confidential, Confidential, Coast to Coast and Golf Card International.

Confidential, Colorado Springs, Denver, CO

Associate Professor/Technology SME

Responsibilities:

• Teaching all major courses in the Bachelor of Science, Computer Information Systems degree program & Project Management curriculum for the College of Adult and Graduate Studies.
• Course Review, Analysis and re-development of various Management Information System courses for the Business and Technology department in both Undergraduate and Graduate programs.