SUMMARY:

• A proven visionary and strategic Information Technology (IT) leader providing enterprise design and externally focused best - in-class services in: the delivery of business process improvements; strategic IT solutions; and connecting IT to business strategies that boost efficiency, profitability and growth. Decisive and results-focused leader with
• 12+ years of business management and IT experience, with an emphasis on functional business analysis, process improvement, requirements gathering and definition, systems integration, digital marketing, customer experience design, web and mobile optimization, user acceptance testing, deployment, content management implementations and project management. Influential in strategies and resource allocation across multiple federal and private programs.
• IT Strategy & Execution - Able to define IT visions/plans at the enterprise level, define and source precise IT solutions to support business objectives, build cost-effective and scalable solutions that support business growth, and improve strategic approach to increased web presence and site management while maintaining FISMA Standards. Knowledge of FedRAMP and GSA network relating to Federal Government projects.
• Project Management/Vendor Relations - Track record for success in planning, managing and executing projects. Effective in negotiating and building strong relations with appropriate vendors to reduce costs, improve support/service, and support strategic goals. Experience crosses Agile, Waterfall, and Rapid Application Development system development life cycles from planning to deployment
• Leadership & Talent Development - Developed agenda and for DNN Content Management Systems for web administrators and senior level stakeholders. Provided web for web content contributors and external stakeholders.

PROFESSIONAL EXPERIENCE:

Confidential, Silver Spring, MD

Project Manager

Responsibilities:

• Manage scope, requirements, design, operations, and implementation of CMS system.
• Identifying, analyzing and implementing appropriate strategies and processes to forecast and exceed end user behavior.
• Develop courses including materials, manuals, as well as learning exercises for new web administrators and content managers.
• Conducting meetings to encourage interaction and the exchange of ideas, concerns and proposals from various organizations to facilitate solutions for web presence.
• Planning and executing seamless, cost-effective migration to new webserver OS; managing full transition process with new database, network, and operations teams.
• Procuring and managing operational resources for external and internal implementation projects.
• Track completed milestones and conveyed status, issues, metrics, and risks with project stakeholders via dashboards.
• Provide website usage and behavior analytics for employing Google Analytics.
• Manage and maintain Microsoft SharePoint intranet site including management of user registration, document permissions, and organizations
• Mobile Friendly Responsive Design Optimization Web Development:
• Formulated and implemented the overall initiation, planning, design, and development of Agency initiative responsive design mobile web presence. 9 new websites in a 2 year period.
• Presidential Task Force Website:
• Project manager for the design, development, and deployment on White House Initiative website to combat illegal, unreported and unregulated fishing and seafood fraud.
• Oceanic and Atmospheric Research Intranet Hub:
• Proactively coordinated engagement with project stakeholders. Increased stakeholder usage by 260%
• DNN Webserver Migration and Upgrade:
• Managed and directed task for deployment of operating system. Performed all forecasting, project planning, risk assessment and mitigation, testing and completed within DNN Standards.

Technologies/Skills: PM methodologies (Waterfall, RAD, Vmodel), Microsoft SharePoint 2010/2013, DNN v7, Microsoft Visual Studios 2013(VS2013), Microsoft SQL Management Studios, Windows Server 2008/Server 2012 R2, Adobe Suite (Acrobat Professional, Photoshop, Dreamweaver), MS Project, MS Visio, MS Office Suite, WebEx, GoToMeeting, Google Drive and Suite, C#, ASP.NET, JavaScript

Confidential, Washington, D.C

ASP.NET Web Developer

Responsibilities:

• Developed a menu based-interactive website allowing various data entry screen for building data by area.
• All forms built in ASP.NET, C#, JavaScript, and SQL Server 2012, using .NET Framework 4.5. Custom flexible reporting systems produce HTML and CSV outputs.
• Applied Agile methodology to software upgrade. Reviewed user stories as part of product backlog (served as Scrum Master)
• Provided day to day measure of product left in the release or sprint using burndown chart
• Identified, resolved, tracked and manages project issues and changes in client priority needs
• Worked toward key milestones dates related to testing, interfaces, and cutover activates.
• Supported the Marketing Research department’s classic ASP based intranet website. Upgraded to forms, queries and reports: ASP, VB-Script JavaScript, SQL Server 2000/2005 and stored procedures..
• Intranet website upgrade for Marketing Research Department.
• Successfully implemented software upgrade while maintaining an aggressive schedule.

Technologies/Skills: PM methodologies (Agile, Vmodel, Scrum), Microsoft Visual Studios 2010(VS2010), SQL Server 2012, Microsoft SQL Management Studios, Windows Server 2008 R2, Adobe Suite (Acrobat Professional, Photoshop, Dreamweaver), MS Project, MS Visio, MS Office Suite, WebEx, C#, ASP.NET, JavaScript

Confidential, Ashburn, VA

Technical Project Manager

Responsibilities:

• Frame and lens vendor management and negotiations
• Develop and monitor patient and data ranges for integrity and accuracy.
• Led requirements gathering and design review meetings for the development of company logo, responsive design website, and patient friendly mobile application utilizing.
• Effectively track long term projects and develop baseline metrics for performance results.
• Compile and deliver web and social media analytic reports.
• Evaluate, purchase and implement 3rd party applications.
• Prepare and present briefings for CEO.
• Optometry Practice Buildout:
• Provided program level leadership by managing/overseeing an optometry practice build from inception to close out.
• Business Process Improvement:
• Executed strategies for with management to improve daily activities and work environment, formulating Standard Operating Procedures (SOP). Increased patient growth by over 80% year over year.

Technologies/Skills:, PM methodologies (Waterfall, Agile), MS project, Visio, Eyefinity POS, Eyefinity EHR, Android SDK, iOS SDK, node.js, mongo DB, Phone Gap SDK, SDLC, HIPPA BPMN

Confidential, WASHINGTON, D.C

Senior IT Support Analyst/Information Technology Specialist

Responsibilities:

• Provided high-level technical support for large, multi-protocol customer networks.
• Performed the planning, engineering, implementation, installation, troubleshooting, and support of hardware and software applications; Advised stakeholders for decision making between SDLC methodologies; Managed and monitored critical project timelines and scope.
• Developed technical reports for management which covered progress, analysis, and evaluation of projects and programs.
• Asset Inventory Audit Process Improvement
• Researched and implemented process to increase asset inventory to exceed metric baselines.

Technologies/Skills: MS project, Visio, MS Office suite, VMWare technologies, Citrix, Ghost, Symantec, McAfee, Remedy, WebEx

Confidential, Mclean, VA

IT Developer/Analyst

Responsibilities:

• Worked closely with system administrators in preparing system requirements documents for application installation.
• Gathered business requirements from user stories. Performed end to end testing.
• Assisted with the preparation of marketing and financial packages for prospective investors.
• Documented all technical issues to build knowledge library-highlighting all steps taken to remediate problems for common issues.

Technologies/Skills: PM methodologies (Agile, Scrum), Microsoft Visual Studios 2010(VS2010), SQL Server 2012, Microsoft SQL Management Studios, Windows Server 2008 R2, eMoney Financial Software, MS Project, MS Visio, MS Office Suite, WebEx, PM methodologies (Agile, Scrum), C#, ASP.NET, JavaScript

Confidential, Baltimore, MD

Computer Technician

Responsibilities:

• Responsible for installing, troubleshooting, and repairing technical problems for computer systems and software.
• Built and customized computer based on client requirements
• Applied operating system patches and configuration changes.

Technologies/Skills: Adobe Suite MS Office suite, VMWare technologies, Citrix, Ghost, Symantec, McAfee, Remedy, WebEx, Tax Software

Confidential, Wheaton, MD

Assistant Branch Manager

Responsibilities:

• Worked as the technical consultant to the office in analysing, developing, and auditing Federal Housing Administration programs
• Examined risk management loans and updated organizations on Federal Housing Administration program developments.
• Developed and trained mortgage officers on policies and provided advice to organizations regarding guidelines.
• Worked extensively will all facets of market analysis, including but not limited to, conducting job matching and salary surveys, designing and building salary restructure, making recommendations for base pay increases, making recommendations for pay band increase.
• Performed internal compliance and quality control
• Prepared, council and executed documents to differentiate savings in personal and business budgeting.

Technologies/Skills: Adobe Suite MS Office suite, WebEx, Loan Management System Software.

Confidential, Glen Burnie, MD

Senior Account Executive

Responsibilities:

• Trained new account executives on analysis, and how to improves sales efficiencies, and overall productivity
• Demonstrated polished interpersonal skills in presenting appropriate mortgage solutions, winning and maintaining confidence of borrower the exemplary customer service
• Performed all quality control to ensure office is in compliance to all federal and state policy and guidelines.

Technologies/Skills: Adobe Suite MS Office suite, WebEx, Loan Management System Software.