SUMMARY:

• Visionary IT Manager offering 20+ years of dynamic management career with strong leadership, problem - solving, planning, and project/program management skills
• Proven results in guiding enterprise-level project and program roadmaps, product delivery, client relationships, business development, process improvement, PMO best practices, and mentoring; Build and foster strategic business relationships with C-level executives; Strong client and user-facing skills
• Delivery-focused with the ability to bridge the gap between executives, business strategists, and technologists
• Highly motivated, energetic with excellent communication skills
• Accomplished in generating -driven workplace environment; Successful in leading/implementing high-profile, multimillion dollar projects for Fortune 500 companies across the globe -USA, Europe, and Asia.
• IT Project and Program Management Strategic Planning & Execution
• Budget Management (Multi - million dollar ) PMO Governance, Reporting & Best Practices
• Business Process Improvement Merger/Business Integration
• Systems Development Life Cycle (SDLC) Application Software Development
• Risk Planning & Change Management Infrastructure Panning & Management
• Client Relationship and Vendor Management Global Team Leader (Onsite/Offshore model)

TECHNICAL SKILLS:

Project & Portfolio Management (PPM): NIKU, CLARITY, WORKLENZ, DAPTIVSDLC/ Project Management Waterfall, Agile, RUP, MS Project, MS Outlook, Lotus Notes, MS Visio, MS Office Tools Word, Excel, Power Point and MS Access;

Languages: Java, J2EE, COBRA, Web Sphere, C++, Visual Basic, SQL, HTML, XML, UML, COBOL

Databases: MS SQL SERVER, ORACLE, DB2, DMSII, IMAGE

Software: PVCS, Test Director, LoadRunner, JCL, CICS, TSO/ISPF, RBase, Cande, WFL, XGEN, COMSOS/Environments MS Windows NT/XP, MVS, MPE, MCP, Clearpath, UnixPlatforms/Protocols IBM Servers, Mainframes (IBM 3090, UNISYS); HP 3000 Minicomputer, Sun Micro Systems, servers, routers, hubs, switches, TCP/IP, HTTP, Ethernet, Token Ring

PROFESSIONAL EXPERIENCE:

Confidential, Chicago IL

Senior Project/Program Manager

Responsibilities:

• Performed Project and program Management Consulting to Confidential in Hoffman Estates IL. Managed and tracked the financials and 1.4 million dollar budget across multiple functions within the enterprise. Directed team of project managers in developing detailed IT work plans, schedules, project estimates, created resource plans, and status reports for ecommerce projects in online business unit and Confidential
• Rewards line of business. Managed change to the project, developed and implemented actionable plans for business process improvement within the project scope and completed multiple assignments by applying sound knowledge of program methodologies and processes. Developed and maintained strategic Program Management standards across all business units and IT groups within the organization.
• Provided project and program management consulting to Confidential, one of the leading banking and global financial organization in Chicago, IL. Managed a large initiative called Confidential Migration project to move the servers and infrastructure from Chicago to Kansas City and Richmond area.
• Directed and managed multiple project teams to ensure program objectives were met. Developed project and program plans, managed milestones, financials and budget, tracked project progress and key issues across business and technology deliverables and ensured timely, on-budget and in-scope delivery of initiatives that met business needs and objectives.
• Managed multiple medium/large-scale and flagship IT projects for Confidential in Washington DC. Participated in Project Management Governance Program to monitor, review and track the Project Management processes, tools and controls and ensured they were efficient, effective and integrated into Project Management Framework. Leveraged administrative tools to assign work and produced reports such as project dashboards, capacity plans, and resource utilization. Established, managed and maintained strategic relationships with customers in multiple business segments.

Confidential, Chicago, IL

Senior Project/Program Manager

Responsibilities:

• Directed and managed IT projects/programs in Credit Card Services, Auto Finance, Workflow Imaging, and Document Management Systems (Content Management and FileNet) line of business.
• Accountable for managing financials, forecasting and budgeting over $25M, provided financial recommendations, and developed controls and measurements to monitor progress.
• Implemented cost reduction, productivity and quality improvement program savings over $5M.
• Partnered with the business to established project prioritization criteria and monitoring portfolio alignment with the business strategy.
• Effectively managed simultaneous development of several e-Business and assessment applications, all finishing well below already tight budgets, with 10% - 35% cost savings.
• Directed and managed the development and maintenance of eMessaging System using J2EE and WEB Services portal that helped saving the operational cost of 0.5M per year and increasing overall customer satisfaction.
• Applied best practices to help meeting service level agreements (SLAs) for business applications and provided out-of-the-box performance reports used in capacity planning and effective IT resource utilization.

Confidential, Chicago, IL

Technology Program Manager

Responsibilities:

• Supervised staff of 8-10 senior project managers (direct reports) and technical teams (onsite/offshore) in a matrix environment through all phases of the project life cycle (SDLC).
• Managed program budget $20-30M across multiple functions within the enterprise.
• Directed and managed end to end delivery of e-Commerce project - Cash Online System to save the operational cost of $3.5M and increased the efficiency by 150%
• Directed/Oversaw successful implementation of multiple Projects in Application Development and Infrastructure department.
• Managed design, development and implementation of Investor Delivery Document Management and Tracking System on client-server environment for Home Loan and Insurance Services line of business. The Client-Server applications were used to facilitate cataloging, location and tracking of documents associated with post loan-closing operations and run on IBM Host servers.
• Increased the overall revenue by $5M for the company and customer satisfaction rate by 100%.
• Led the team of 16 IT professionals and supported 1200+ users operations area across the country connected through LAN and WAN.
• Recommended and managed the existing infrastructure upgrade for cost savings of over $1M.

Confidential, Bannockburn, IL

Project Lead / System Analyst

Responsibilities:

• Migrated business applications from DMS II/Mainframe to SQL Server/Client-server environment to improve the overall systems performance by 100%.
• Provided and coaching to IT staff on Java and Object-oriented programming techniques.

Confidential, Schaumburg, IL

Technical Manager

Responsibilities:

• Led a five-member technical team to design, development, and implementation of FIN, a financial application for Confidential company in Northern Virginia.
• Improved productivity through development of appropriate programs/ procedures and ensured ISO 9001 for the organization.
• Managed design, development and implementation of Revenue Accounting System to generate monthly bills for over 1 million customers for Confidential Corporation, a utility company in Naperville, IL
• Managed design, development and implementation of Online Banking System for Confidential, Bridgeport, CT.

Confidential

Sr. System Analyst / Project Lead

Responsibilities:

• Migrated Financial Accounting System from MPE/HP-3000 Classics series to MPE XL/ HP-3000 Spectrum series for the client Confidential, UK.
• Designed developed and implemented Time Deposit Accounting module for Retail Banking system for Confidential .

Confidential

Software Engineer

Responsibilities:

• Performed full life cycle development (SDLC) of Telephone Call Monitoring and Billing System for Confidential, Japan. Customized and installed EPABX software at 100+ clients’ locations including Diners Club, Singapore and United Engineers, Malaysia to help increasing the revenue over $5M.
• Designed, developed and implemented Product Planning and Control System to automate the business process and operational cost savings of $1M for Confidential, a Paper Manufacturing company in Bangalore, India.
• Designed, developed and implemented Payroll & Manpower Costing System for Confidential of Industries in New Delhi, India.