Career Summary

Over 15 years experience in data processing including development and support of end user computing tools and office automation tools. Extensive work experience developing VBA macros, subroutines, functions, and modules utilizing the Visual Basic Editor in MS Excel and MS Access. Demonstrated ability to work multiple projects under deadlines, to work well with others in a team environment, and to coordinate with management on project schedules, requirements, goals and assignments. Strong analytical and problem-solving skills acquired through extensive customer support experience.

Technical Competencies

Software Languages:

VBA, VBScript, C , Fortran, Progress 4GL, SQL, HTML

Programming Methodologies:

Structured programming design, relational database design and programming, object oriented design and programming, report writing

Software Applications:

Syteline ERP, Crystal Reports, Cognos BI, MS Office products (Word, Excel, PowerPoint, Access, Outlook), MS Visio, MS Project, MS FrontPage.

Operating Systems:

MS Windows 98/2000/Me/XP, MS Windows 7, UNIX, MS-DOS

IT SPECIALIST• Confidential,GA• January 2011 – Present

• Developed various software applications, reports, and tools using MS Excel, MS Access, VBA macros, Syteline ERP, Crystal Reports, and Cognos Reporting.
• Provided user training and support for various software applications.
• Provided desktop, laptop, and handheld support to various users with multiple hardware and operating systems. Installed and configured software packages and peripheral equipment for PCs, laptops, and handhelds.

PROGRAMMER/ANALYST• Confidential,Jacksonville, FL• April 2007 – December 2010

• Arranged and conducted meetings with various Syteline users to determine system and automated process improvements and to define, document, and validate business requirements resulting from these meetings.
• Responded to and resolved end user problems associated with custom developed applications, Syteline ERP, Cognos BI, Crystal Reports, MS Office Suite, MS Access, MS Excel and labeling software.
• Developed reports (ad-hoc and normal) utilizing Progress 4GL (for Syteline), Cognos BI, and Crystal reports for various intercompany organizations.
• Coded and documented programs, scripts, and triggers utilizing Progress 4GL for Syteline ERP in accordance with design specifications.
• Developed MS Excel macros which transferred data to/from Syteline ERP database, transferred data between workbooks and worksheets, allowed for the input, output, manipulation, and processing of data.

HELP DESK SUPERVISORConfidential,GA• July 2006 - April 2007

• Analyzed data from the Help Desk problem database and created weekly/monthly measurement charts for all IT departments and the IT Director.
• Analyzed data from the Help Desk problem database and prepared trend analysis reports based on such problem factors as occurrences of problems for subsystem, volume of calls on a daily basis and status of problems.
• Prepared measurement reports, charts, and graphs using MS Excel and Powerpoint for presentation at meetings, reviews, and demonstrations.
• Developed user and Help Desk Associate documentation for information and training purposes.
• Retrieved and updated/corrected data in Sybase database utilizing SQL.

SHIPPING/RECEIVING SPECIALIST• Confidential,Port Wentworth, GA• Jan 2005 - July 2006

• Created MS Excel spreadsheets (with macros) which received form input and showed the shipping and receiving status of containers to/from the facility.
• Analyzed data input for MS Excel Container spreadsheets and prepared trend analysis reports based on such problems factors as number of containers exported from facility, number of containers imported/exported on a monthly basis, and number of containers moved for a specific company.
• Analyzed and resolved customer inquiries, inventory discrepancies, and shipping/receiving issues.

POST CLOSING SPECIALIST • Confidential,FL • May 2003 - December 2004

• Created and maintained MS Excel spreadsheets (with macros) which received form input, created reports, and printed forms and sheets utilized by the users.
• Kept manual records of mortgage resolution activity using MS Word and MS Excel.
• Analyzed and resolved mortgage discrepancies/concerns as requested by customers and/or management.

SOFTWARE ENGINEER • Confidential,TX• 1996 - 2002

• Developed technical documentation, including requirements/design specifications and user manuals.
• Performed setup, configuration, and certification of telecommunication switches for software development.
• Performed regression and functional testing manually or via automated scripts.
• Developed test plans, procedures and scripts for validating and verifying basic switch functionality.
• Reported, tracked, and participated in the resolution of system anomalies/problems.

SOFTWARE ENGINEER • Confidential,Houston, TX • 1989 – 1990, 1991 – 1996

• Designed, developed, enhanced, tested, supported, maintained and debugged simulation payload models in FORTRAN and C on a UNIX/AIX platform.
• Created unit and integration test plans for hardware and other software models associated with specific software training loads.
• Performed unit integration and test of models with hardware panel switches and instrumentation. Tested models in a mainframe networked environment.
• Supported model deployment during astronaut training missions.

SYSTEMS ENGINEER • Confidential,Houston, TX • 1990 - 1991

• Performed system integration and testing of flight software testing system.
• Developed system requirements specifications, test plans and procedures.
• Performed system integration/test of Intel 80386 based flight software systems with IBM 3090 and DEC VAX 6000 mainframe computers.
• Provided test results to development community, and assisted that group in troubleshooting problems/anomalies.
• Led the test and integration team in afternoon testing activities.

Education

B.S. Electronic Engineering Technology, 1986
Confidential,College