SUMMARY

• 8+ years of extensive experience in the field of IT Project Management and Business Analysis
• In depth knowledge of SDLC / PMLC project life cycle methodologies including traditional Waterfall model as well as Agile/Scrum across the span of various projects
• Experienced in participating on daily stand - up SCRUM meetings and guiding a team
• Keen understanding Cross-functional communication to interface with high-profile customers
• Ability to see the “big picture” while staying on top of all the details
• Knowledge in the ETL (Extract, Transform, and Load) of data into a data warehouse/ data mart and Business Intelligence (BI) tools like Business Objective Modules
• Extensive knowledge with UML and making Use cases, flow charts, and data flow diagram
• Experienced in data and system integration and data modeling tool sets
• Facilitated joint application development (JAD) sessions, one on one interview and meetings with business users and subject matter experts (SMEs) to gather and analyze requirements
• Knowledge in SWOT Analysis, Gap Analysis, Cost-Benefit Analysis, Risk Analysis, Disaster Recovery Planning, Return On Investment (ROI) Analysis, Project Planning
• Experience in using Modeling tools like Rational Rose and MS Visio for requirements modeling
• Experience working with the technical staff to implement the SMEs business requirements into the software application in Healthcare/Insurance Industry and Banking/Finance Industry
• Expertise in communicating with internal and external parties on project status, and preparing reports for management review
• Experience with pulling together weekly status reports from teams and keep track of Projects using MS SharePoint
• Ability to work both in teams and independently and juggle multiple changing priorities
• Effective written and oral communication skills with excellent skills in report documentation and business presentation using MS Power Point

TECHNICAL SKILLS

Programming Languages: SQL and Basic PL/SQL

Database and BI Tools: Oracle 8i/9i, SQL Server; MySQL, DB2, Business Objects, Teradata

Methodologies: SDLC, Waterfall, Agile, Scrum, Extreme Programming, RUP

Operating Systems: MS-DOS, Windows95/98/NT/2000/XP/Vista, Macintosh 8/9/10.x

Business Modeling Tools: MS Office Suite (Word, Excel, Access, PowerPoint & Outlook), MS Visio, MS Project, Rational Rose, Rational Requisite Pro

Business Skills: Business Definition Requirements, Use Case Modeling & Analysis, Process Analysis, Gap Analysis, Business Environment and Market Research Analysis

Automation Tools: Requisite Pro, Rational Rose, Quality Center

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, Nashville, TN

Responsibilities:

• Worked as a Project Manager (PMO) to establish Processes, track Metrics, and Share Best Practices
• Planed and arrange meetings with clients to formulate project management strategy and mitigate any risks associated with deployment of subsequent releases and builds into production environment
• Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion
• Identified and resolved conflicts within the project team regarding claims issues
• Simultaneously managed two to three SharePoint projects to better company workflow
• Managed project and resource schedule and progress on MSPS
• Used MS SharePoint for scheduling, planning, and timekeeping of the resources
• Prepared meeting agenda, organized and ran meetings to discuss outstanding issues with assigned BAs, SEs, QAs, and created minutes of meeting (MOM)
• Implemented a Program Management Office which focused on project management standards, guidelines and methodologies; tracking projects ROI; Risk Management plans; Projects Status communication standards; and development of KPI.
• Led the creation and execution of specific IT strategic initiatives; such as company’s mobile strategy, software development standards and guidelines, domestic and international network, old technology retirement, alliance/relationship and creation of master contracts with key external vendors.
• Contract Management System: a $1MM project that revitalized the enterprise-wide business process for contacting clients and obtaining signed contracts that could be stored in a central repository.
• Engaged with the executive sponsor and business stakeholders to identify issues and initiate process enhancements prior to implementing an automated solution.
• Wrote the Project Charter, Business Requirements and streamlined process flows.
• Engaged the vendor to implement their commercially available product, and worked with the development teams to integrate the vendor product with internal systems.
• Managed multiple project teams including direct reports, while working hands-on to get the projects completed.
• Standardized development processes within the PMO, introducing numerous enhancements to the SDLC process.
• Developed relationships with business teams and stakeholders, which allowed a strategic partnership to identify opportunities which could be developed in to real applications for the business to utilize.
• Managed multiple competing projects simultaneously, driving projects from initiation to closure, creating project plans, timelines, and managing risks and issues.
• Identified business needs and determined the solutions that could be implemented, wrote requirements specifications that were used by the development teams when enhancing the system.
• Worked with the technical team to ensure complete understanding of the business needs through the creation of both business and technical requirements documents.
• Project teams included employees, contractors and vendors. Approved vendor invoices and payments.
• Partnered with the Treasury team as Business Stakeholders, identifying projects that needed to be completed as part of the Integration Program. Agreed SOWs with vendors, and created project documentation (Project Charter, Business Requirements, Test Plans, etc.) for all phases of the projects.
• Created and managed project timelines and budgets, and tracked all issues and risks
• Managed all stakeholder communications and expectations, and managed multiple project teams simultaneously, communicating dependency impacts to diverse teams to foster a working partnership that enabled the projects to complete on time.
• Acted as a liaison between client and technical support groups, using advanced communication skills to elicit, document, analyze and validate client requirements
• Formulated and defined system scope and objectives based on both user needs and an understanding of information technology, business processes, and industry requirements
• Assisted in developing Project Schedule to track all tasks on project and report progress to senior management on weekly basis using MS Project
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
• Worked on Inbound/Outbound Interfaces and Extensions, Load and extraction programs involving HIPPA 837 and proprietary format files and Reports development
• Assisted the technical team in translating application functionality into application architecture.
• Participated in the Logical and Physical Design sessions and developed Design Documents.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle and participated in UAT testing with the clients
• Good understanding of business and customer needs in patient eligibility and enrollment to Medicaid and Medicare, as well as any other carrier pertaining to Medicaid and Medicare
• Developed and monitored resource plan, contingency plan, project plan, project charter, and project status and proposed recommendations and adjustments
• Performed task decomposition delegated tasks and monitored project milestones using MS Project
• Created issue logs, project templates and work breakdown structures (WBS)
• Recognized to be the employee of the month for February, 2013

Environment: MS Office, Oracle SQL, Waterfall, Agile, MS SharePoint, MSPS, MS Visio, Citrix, Quality Center, MS Excel, MS Word, MS Power Point, Snagit, X12, Unix, ALM

Project Manager

Confidential, Albany, OH

Responsibilities:

• Coordinated with the PMO to guarantee accomplishment of tasks based on CMMI and PMI guidelines
• Assisted PMO Leadership Team with the coordination and administration of the Project Management Office including but not limited to the following activities: managing and adjusting project timeline, IT development work efforts for standardization of project implementations, administration duties, monitoring deadlines, activity and issue tracking
• Assisted the Project Manager in setting realistic Project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations.
• Conducted User Acceptance Testing (UAT)
• Involved in all phases of software development life cycle (SDLC) for system implementation
• In depth knowledge of customer needs in terms of claims and billing
• Participated in the bug review meetings, updated requirement document as per business user feedback and changes in the functionality of the application
• Lead testers in testing, perform SME reviews, and sign off on requests that are ready to be moved on to production
• Approved vendor invoices and payments, and was the escalation point for all project issues, as well as being the main negotiator with vendors to achieve the best solutions for the stakeholders.
• Ensured projects complied with PMO processes and Security requirements.
• Mentored project in requirements gathering, project management processes and skills, and SDLC.
• Controlled project scope and schedule to ensure timeliness of deliverables
• Created Use cases, activity report, logical components and deployment views to extract business process flows and workflows involved in the project to track the progress of test case planning
• Involved in compatibility testing with other software programs, hardware, Operating systems and network environments
• Involved in all phases of software development life cycle (SDLC) in AGILE framework and
• Applied Unified Modeling Language (UML) Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the process owners & stake holders and document analysis. Performed user interviews.
• Guided and answered questions for developers regarding Technical Design Document (TKD) and Defect Analysis Document (DAD)
• Facilitated JAD sessions, sent out meeting agenda and minutes, and presentation slides in MS Project, which was extensively used in different JAD sessions and to track progress
• Guide, answer questions, and/or create Test Plan, Test Cases, Test Objectives, and Test Scenarios for the testing team
• Worked with developers in creating decision tree and help identify the critical path of a project decision and its results

Environment: Rational Requisite Pro, Rational Rose, SQL, MS Office, MS Visio, EDI, MS Excel, MS Word, MS PowerPoint, Agile, MS Visio, Business Objects, SAP, UML, RUP, MySQL

Project Manager

Confidential, Minneapolis, MN

Responsibilities:

• Plan and schedule project timelines and milestones using appropriate tools; and track project milestones and deliverables, including identifying and managing project dependencies and critical path
• Managed, tracked, and reviewed project deliverables regularly in order to report weekly status to senior management and (Project Management Office) PMO
• Develop PMO strategy with senior management for the IT department to ensure that a standard process and measurable metrics are in place
• Identified and implemented needs and wants of each Member and Provider coverage to meet requirements of the software development processing
• Performed and documented requirement analysis, impact analysis, and Gap Analysis in order to check the compatibility of the existing system infrastructure
• Prepared questioners and gathered requirements from stakeholders through interviews and meetings
• Involved in all phases of software development life cycle (SDLC) in AGILE framework and
• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering
• Planned and documented procedures for data processing and prepared data flow diagrams
• Organized and ran JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the EDI X12 Transaction, Code set and Identifier aspects of HIPAA.
• Designed and developed project templates based on SDLC AGILE Methodology, and interacted with client and the Technical Team in the daily SCRUM meetings
• Involved in all phases of software development life cycle (SDLC) using Waterfall methodology
• Experienced with project coordination, planning, documentation, meeting facilitation
• Good understanding of business need in terms of recipient eligibility and enrollment
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions
• Analyzed and translated business requirements into system specifications utilizing UML and RUP with Agile/Extreme Programming and using Rational Test Suite for various phases of RUP
• Participated in the Logical and Physical Design sessions and developed Design Documents
• Lead testers in testing, perform SME reviews, and sign off on requests that are ready to be moved on to production
• In depth knowledge of customer needs in terms of claims and billing
• Worked on Inbound/Outbound Interfaces and Extensions, Load and extraction programs involving HIPPA 837 and proprietary format files and Reports development
• Managed a claim processing system for the healthcare management client system which allowed the user to inexpensively capture information regarding patient, summary of medical history, symptoms (ICD-9 codes), and treatment (CPT)

Environment: MS Office, SQL Server, Waterfall, Business Objects, XIR3, MS Project, MS FrontPage 2003, MS Access, EDI, Documentum 2.0., SAP, SUN, ADP, MS Excel, MS Word, MS PowerPoint, MS Visio, Unix

Jr. Project Manager

Confidential, Long Island City, NY

Responsibilities:

• Assisted the Project Manager in setting realistic Project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations.
• Identified internal and external system Requirements, design and configuration set-up.
• Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process
• Collected and analyzed business requirements to set rules for proper data transfer from Data Source to Data Target in Data Mapping.
• Develop and maintain sales reporting using in MS Excel queries, SQL in Teradata, and MS Access.
• Designed and developed Project document templates based on SDLC methodology.
• Developed Business Requirement Document as well as High-Level Project Plan.
• Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
• Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing.
• Worked with Computerized Maintenance Management System (CMMS) for Asset Management
• Developed User Manuals, and Training Manuals as per Project Specifications and timelines.
• Coordinated with the PMO to guarantee accomplishment of tasks based on CMMI and PMI guidelines
• Assisted PMO Leadership Team with the coordination and administration of the Project Management Office including but not limited to the following activities: managing and adjusting project timeline, IT development work efforts for standardization of project implementations, administration duties, monitoring deadlines, activity and issue tracking
• Assisted the Project Manager in setting realistic Project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations.
• Conducted User Acceptance Testing (UAT)
• Involved in all phases of software development life cycle (SDLC) for system implementation
• Analyzed and wrote different documents like Requirements Design Document (RDD), Requirements Analysis Document (RAD), and Business Design Document (BSD)
• Tested ad hoc and canned reports for Business objects
• Participated in the bug review meetings, updated requirement document as per business user feedback and changes in the functionality of the application
• Controlled project scope and schedule to ensure timeliness of deliverables
• Organizing JAD sessions, interviews and surveys in the process of collecting requirements
• Created Use cases, activity report, logical components and deployment views to extract business process flows and workflows involved in the project to track the progress of test case planning
• Involved in compatibility testing with other software programs, hardware, Operating systems and network environments
• Analyzed and collected business requirements, identified system interfaces and created the requirements specification document
• Applied Unified Modeling Language (UML) Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the process owners & stake holders and document analysis. Performed user interviews.
• Create Requirements Design Document (RDD), Requirements Analysis Document (RAD), and Business Design Document (BSD)
• Wrote user requirements specification (URS) and Functional requirements specification (FRS) Documents as per the Business requirements and process flow
• Guide, answer questions, and/or create Test Plan, Test Cases, Test Objectives, and Test Scenarios for the testing team
• Help developers understand Use Cases and in designing
• Prepared presentation slides in MS Project, which was extensively used in different JAD sessions and to track progress

Environment: Oracle 8x/9i, MS Project, MS Word, MS Excel, MS PowerPoint, Agile, UML, MS Visio, MS Access, MS Word, MS Outlook