District Manager Resume
Mineral Ridge, OhiO
Work Experience
Customer Service Manager-Operations
10/2005 - Present Confidential, Youngstown, OH
I currently manage all day to day operations of call center: staffing, payroll, hiring and termination. Manage the dispatch operation of recovery newspaper copies to customer base. Other responsibilities include but; not limited to; managing our communication system with our outside circulation staff, data management of all information input into our circulation system. Analyze statistical data of current customer trends for retention and future programs. I am also responsible for all user end education of our staff on how to effectively use our circulation system.
10/2003 - 10/2005 Confidential, Youngstown, OH
Supervise newspaper distribution in a 75 mile radius of the Greater Youngstown area. Direct supervision over 50 independent contractors, while maintaining customer satisfaction and increasing circulation. Manage and maintain route integrity. Was promoted to Customer service Manager.Asst. Manager
10/2002 - 10/2003 Confidential, Warren, OH
Perform all day to day operations of a food retail store. Order and stock all products, control payroll, inventory, loss prevention and sales performance. Supervised several employees in store daily functions.
9/2000 - 9/2002 Confidential, New Castle, PA; Monroeville, PA
Supervised several employees in the task of developing and processing film. Weekly Sales and Payroll forecasting. Vendor buying from Kodak, Noritu, and general warehouse. Monthly Inventory Management. Overall financial planning of the store\'s photo department. Built and enhanced customer satisfaction and customer relations. Also trained and supervised new management trainees.Operator, Designer
10/1996 - 10/2000 Confidential, Girard, OH
Built small clientele through personal references. Set camera ready art of two and four color designs. Design business cards, logos, and advertisements.
1/1996 - 9/2000 Confidential, Greensburg, PA
Supervised newspaper distribution in several locations, including Youngwood, New Stanton, Greensburg, North Huntingdon area, and Mt. Pleasant. Managed over 100 independent contractors, while maintaining customer satisfaction and increasing circulation.Sales Crew Leader
11/1996 - 12/1996 Confidential, Greensburg, PA
Organized sales targets each evening with several youths. Two youngsters achieved the honor of being named \'Salesmen of the Month\' while under my supervision. Received promotion to District Sales Manager.
Certified Photographic Consultant
Skills
Adobe Acrobat | Intermediate | Currently used/3
Adobe PageMaker | Expert | Currently used/5
Adobe Photoshop | Expert | Currently used/5
MediaSpan Circulation Pro3 | Expert | Currently used/4
Microsoft MapPoint | Expert | Currently used/2
Microsoft Office | Expert | Currently used/8
MultiAd Creator | Intermediate | Currently used/3
Quark Express | Expert | Currently used/5
- Proficient in computer technology and terms
- Creative an articulate in the field of Graphic Design and Advertising
- Excellent experience in Sales an Management
- Able to perform multitasking and meet deadlines