SUMMARY:

Proven management, team building, and process improvement strategies - combined with 10+ years of successful classroom and computer-based training, curriculum design, development, and facilitation experience - in a high-volume, global environment. Web Development and Design background. Class Valedictorian

Summary of Qualifications

• Numerous years of people management and team cultivation experience; foster inclusive cultures founded on trust and partnership-building
• Experienced veteran of instructional design, development, and delivery, with a sensitivity to all varieties of learning styles and motivations, and a focus on data-driven models that impact business methods
• Extensive history of working closely with senior leaders and executives within and across organizations
• Able to apply advanced active listening skills to discourse with those whom have involved and complicated issues, and by asking revealing questions, getting to the root of the problem. Then, using key stakeholders’ input, synthesizing the issue into an effective solution, and succinctly conveying to sponsors
• Able to handle and prioritize multiple projects in a highly collaborative, fast-paced environment
• Experienced in proposal, public speaking, and presentation delivery to large and diverse audiences
• Innovative thinker; inquisitive and adaptable; embrace change readily; able to turn vision into reality
• Solutions-oriented and always looking for how to negotiate a “win/win” solution with both internal and external customers; think in terms of possibilities, not limitations.

IT Savvy: SQL Querying - Level 1 Fundamentals of Querying, SQL Querying - Level 2 Advanced Querying - 2008, Visio 2010 - Basic, Visio 2010 - Advanced, Microsoft SharePoint Foundation 2010 - Level 1, Microsoft SharePoint Foundation 2010 - Level 2, Microsoft SharePoint Designer 2010 - Level 1, Microsoft SharePoint Designer 2010 - Level 2, 10174 Configuring and Administering Microsoft SharePoint 2010 (HV), 10231 Designing a Microsoft SharePoint 2010 Infrastructure, Web Authoring, Project Planning, GUI, HTML, DHTML, XML, XSL, ASP Scripting, Java Scripting, Dream Weaver 4 / MX, UML, Flash / MX, Macromedia Authorware 6, Microsoft Visio, Kreus, Courseware Software Development, MS Office Suite 2010, Microsoft project 2001, MS Visual Interdev 6.0, Front Page 2000, Rumba CMS, Sound Force Pro professional narration production

Relevant Work Experience

Courseware Developer I

Confidential, Jacksonville, FL

Responsibilities:

• Combine systematic, task-oriented nature with lean time management skills to meet every delivery order date on time or ahead of schedule
• Develop interactive courseware for instructing students on how to perform their job and have a better understanding of how to improve themselves through further education and developing themselves for future promotion.
• Trouble shooting out issue with the software that occurred due to change the client requested.
• Look for ways to improve the training for the client to increase the abilities of the employee to learn and retain the material better in least amount of time.
• Coordinate with the artist what is need for all the different types of artwork being required by the client including all still images and interactive images.
• Coordinate between the client, SME’s and ID’s to get all storyboard from development stage to final stage in order to get all the requirements met for what the client is wanting to have in the training material in minimal time and turnaround timeframe
• Experienced with using “help authoring tools” in courseware development.

Forecast and Scheduling Associate Manager

Confidential,  Jacksonville, FL

• Responsible for insuring that the sites are comply with all the requirements.
• Coordinating between the clients in adjusting schedules to meet all the requirements they need.
• Insuring all reports are updated per the requirements for that week to show we were meeting all the requirements for the schedules for the week and sent out on time per the set schedule for them to go out.
• Insure that all agents are scheduled to work weekend on a 3 and 1 schedule rotation.
• Generate schedule each week, insuring that there are no short time gaps for the schedules.
• Update multiple spread sheets daily for reports that the client requires weekly and daily bases. Also create spreadsheets used for tracking the information about the agents, requirements, training, and weekly requirements

Command Center Associate Manager

Confidential,  Jacksonville, FL

• Responsible for managing a high level of quality and accuracy of organizations goals, labor cost control, and utilization service level.
• Provide technical support to ensure production and administrative systems function.
• Instrumental in Tier one and Tier two problem escalation to ensure minimal downtime and rapid resolution are obtained.
• Provide troubleshooting support for all Tier 1 and Tier 2 escalations and coordination for all global systems and routing issues.
• Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, computer systems, customized client computer systems and all else applicable.
• Efficiently manage volume and labor resources, while maintaining and exceeding all goals and expectations.
• Utilization of various platforms to analyze and manage volume for the command center.
• Suggest appropriate recommendations and/or implement queue, DNIS priority and holdout adjustments through the various network carrier platforms and switch packages while ensuring that established goals are met.

Human Relation Staffing Specialist Management and Technical Support

Confidential,  Jacksonville, FL

• Trouble shooting Technical issues with the computer systems and software for the Hiring Managers, State employees, applicants and SOF staff. On an average 350 issues a month were processed and resolved.
• Working knowledge of the Hire.com and Seibel systems for working with the managers, employees, and new applicants to assist them with their needs.
• Assisting Hiring Managers with requisitions that they are needing to be placed on the website
• Managing the Hiring Manager requisition in finding the most qualified person to fill the job that they need to fill.
• Assisting others in the staffing department with computer software problems and techniques in performing their jobs easier

Website Development and Design Freelancing

Confidential,  Middleburg, FL

• Develop and design complete website
• Manage and update websites
• Develop backend data bases for websites
• Consult companies and individuals about their needs for a website
• Director of website Development and Design

Employment Advisor

Confidential, Orange Park, FL

• Converse with employers to find employment for veterans
• Enter data and search data bases for employment of clients
• Review resumes and give instructions on how to make a good working resume
• Contact clients about employment located in the data base or through employers that matches their profile

Curriculum Developer, Subject matter expert

Confidential, Jacksonville, FL

• Subject matter expert for building training manuals and training curriculum
• Instructor and trainer for the subject matter developed and created overlays and power point presentations to be used in conjunction with training material
• Adviser for subject matter area being presented
• Performed instructing in the United States and overseas for foreign government
• Responsible for the building of instructor manuals and student manuals
• Responsible for scheduling class hour and dates of instructing

Maintenance Manager and Coordinator

Confidential

• 24 + years in aviation. 13 years + on P3A, B, C models and EP3 model aircraft. Experience on 15 different Navy aircraft with a total of 24+ years in Navy Aviation all systems experience working on the following Aircraft: P-3A,B,C, update I, II, and III, EP-3, A-6, KA-6D, F-14, F-18, C-1, C-2, T-39, C-130, OV-10, A-7, TA-7, A-4, organizational / I Level maintenance and testing and repair of these aircraft. Also was all system qualified on these aircraft.
• Supervisor for the quality assurance division
• Production control night manager for component repair facility
• Maintenance manager of personal, production, and inspections
• Management of productions and maintenance audits
• Personnel manager for work centers and divisions
• Management of training and qualifications
• Management and director of special repairs
• Responsible for evaluating of personnel
• Project manager for special high profile projects