SUMMARY:

• Extensive experience in Program Management, and Product/Project Portfolio Management.
• Strong working knowledge of resource management concepts and application of these in multiple IT and Business environments.
• Experienced with implementing Program & Project Management Offices (PMO); implementation of Tollgate Review Process for new products and solutions.
• Experienced with key business units including HR, Sales, Marketing, Finance, Product Marketing, IT and Engineering in a multi - cultural global arena.
• Excellent communicator with emphasis on building strong client relationships.
• Strong knowledge of portfolio management analytics, monitoring and tracking.
• Certified Scrum Master; PMP Certified; Six Sigma Green Belt Certificate; Lean Six-Sigma Certification; Supply Chain Certification.

QUALIFICATION HIGHLIGHTS:

• Program Management
• Portfolio Management
• Business Process design
• Change Management
• Portfolio/Project Management Tools
• New Product Development Phase/Gate Review Process
• End User Training
• Resource Management
• Reporting; Metrics, KPI development
• Release Management
• Client Relations & Negotiations

TECHNICAL SKILLS:

CRM/PRM Applications: Siebel, Confidential, Blueroads.

Other Software: Microsoft Project, Microsoft Power Point, Excel, Microsoft Word.

Portfolio & Resource Management Applications: Clarity, HP Project & Portfolio Management, @Task SaaS, Daptiv SaaS.

PROFESSIONAL EXPERIENCE:

Confidential, San Ramon, CA

Project Portfolio Manager

Responsibilities:

• Managing a portfolio of 45 projects spanning all lines of business. Total portfolio value currently stands at >$70 Million.
• Developed portfolio status dashboard for reporting to multi-level executive and management team.
• Defined intake process for new project requests. Designed project request form, submission/review process, and assignment of correct priority to new projects. Ensuring assignment of required resources based on project priority.
• Member of a joint committee which reviews overall portfolio health, in terms of on-time status, actual spend, regulatory compliance, earned value, sustainability of in-flight projects.
• Mentor and manage 7 project managers and 5 Business Analysts, and assist in the development of new hires to the IT PMO.
• Managing implementation of Workday HRIS system for Hill Physicians. Active part of contract negotiations with Workday and implementation vendor.
• Project Manager for end-to-end encounter data submission standardization of 837P (Professional) and 837I (Institutional) formats, based on Integrated Healthcare Association (IHA) recommendations.
• Launched web portal for Hill-contracted physicians participating in the Pay-for-Performance program to incent physicians for clinical quality performance. The portal enabled sharing of financial data for new payments model. Managed a team of 40+ members from development, technology and business teams.
• Managed Defect Tracking and User Acceptance tracks for the QNXT claims processing system implementation. Engaged in post Go Live stabilization planning and Command Center process design and execution.
• Leading Agile transformation initiative to take the IT organization from a fully Traditional/Waterfall project methodology to Agile/Scrum. Implemented LiquidPlanner/Jira solution, interfaced with TFS, to manage hybrid delivery model.
• Extensive use of MS Project reflecting work breakdown structure (WBS), critical path, and baselines.
• Comprehensive knowledge of SDLC process and Agile / Lean techniques.
• Lead weekly status meetings and daily stand-ups (Scrum) including Business and Development Team resources.
• Well versed in Visio for communicating organizational structure, business process design and workflow.

Confidential, Modesto, CA

Senior Project Manager / Continuous Improvement Manager

• Established PMO processes for Portfolio Management, Resource Management, Program/Project Reporting
• Designed and Implemented project intake process and project tracking process. Implementing repeatable project delivery methodology for the HR portfolio management team.
• Developed resource planning and resource tracking process for 45 project resources assigned to 55 projects.
• Mapping of home-grown resource tracking process to Daptiv SaaS tool. Leading the planning phase of implementation of Daptiv in the HR and Finance teams.
• Go-to person for IT and HR managers for resource planning, forecast and fulfillment for HR projects.
• Managing the implementation of BOSS CallCenter application for HR Complaints Management (Investigation & Resolution), for a user population of 17,000.
• Leading the Planning Phase of initiative to extend BOSS Call Center as the HR Service Center solution.

Confidential, Foster City, CA

Program Manager

• Subject Matter Expert for defining project management Stage Gates during implementation of Clarity PPM Tool. Led the definition and design of stage gate exhibits.
• Participated in review and update of the end-to-end portfolio delivery methodology.
• Responsible for monthly Executive Steering Committee reports, to report status of HR program.
• IT liaison with HR Business Operations. Managed Human Resources and Corporate Responsibility / Reputation project portfolios.
• Managed global implementations of Learning Management System (SAP/SuccessFactors), eFiling (EMC/SharePoint), Time & Attendance (Kronos), and Benefits Management System (US and Canada) projects for HR.
• Participated in HR 5-year look-ahead planning, prioritization of projects, and preliminary forecast of IT resources.
• Managed IT resource forecasts for HR project portfolio. Tracked resource needs relative to changing project priorities. Responsible for timely staffing of projects to enable successful project delivery.

Confidential, San Mateo, CA

Program Manager

• As PMO leader, established (developed and delivered) the SDLC, Change Control, and Release methodologies.
• Led the implementation of @Task SaaS application for project portfolio management and resource tracking (for a portfolio of 35 projects utilizing a pool of 50+ resources) using the Agile methodology.
• Lead Project Manager for planning of company-wide implementation of Cerner BeyondNow application. Driving Business Process Improvement and Automation of Electronic Data Capture (Remote Hand-Held Device Deployment & Synch) and Logistics & Scheduling functions.

Confidential, Cupertino, CA

Senior Project Manager

• Led Confidential IT team as well as the outsourced partners and vendors on Maintenance Releases and Channel Infrastructure projects.
• Worked with IT and outsourcing partner to build and manage project schedules, timelines and milestones, as well as to maintain and report project status, issues and risks. Identified risks and issues and proactively addressed them; monitored schedule deviations and assisted in the development of alternative methods for corrective action at the project level.
• Responsible for driving excellence in all aspects of the project, including requirements, project delivery, and project quality, focusing on continual execution and project progress.
• Led planning phase of HP PPM implementation.

Confidential, San Jose, CA

Senior Project Manager

• Drive Program Planning to facilitate the delivery of business outcomes mapped to corporate objectives and software delivery releases.
• Drive the product development lifecycle (PDLC) for Sales, Marketing, eCommerce, Engineering and Reporting projects, including facilitating execution of major deliverables (Product Requirements Documents, Technical Design Documents, engagements with other Product Development teams, Quality Assurance Testing, Deployment Readiness, etc.).
• Identify Issues and Risks, and handling escalations as required. Develop key messages for Executive Escalation on Programs.
• Resource and capacity planning to support delivery roadmap. Facilitating Road-mapping for quarterly planning process and re-planning.
• Drive key Program Management Office initiatives and deliverables to support PMO Planning and Operations.

Confidential, San Jose, CA

Program Manager

• Manager, Program Management Office. Implemented business processes and workflow for new Program Management Office (PMO) for technology product releases.
• Designed Gate Review process for launch of new Cisco Enterprise/Mid-Market, SMB, and Consumer products/solutions and global marketing programs. Established phase/gate review acceptance criteria for concurrent product releases.
• Focal point for product portfolio; managed incoming requests, regularly reported on product pipeline and their status working with established business and functional owners and stakeholders.
• Managed a process of soliciting portfolio performance feedback from Technology and Business Unit Executives. This feedback was incorporated into the CMO’s quarterly product portfolio review.

Confidential, San Leandro, CA

Senior Project Manager

• Managed a multi-million dollar, multi-year re-engineering project portfolio spanning distribution and logistics process improvements, information systems upgrades, customer service process improvements. Leading Business Process Alignment/Re-Engineering Workshops, Stakeholder Management, Business User Trainings, Application Reconfiguration, and Coordination of multiple projects under the re-engineering initiative.
• Developed and managed a vertical-wide resource plan identifying project assignments and project coverage. Worked with resource managers across verticals to ensure resource commitment to projects within portfolio.
• Defined portfolio roadmap within context of Business and IT strategy and goals. Driver of regular portfolio reviews by portfolio stakeholders.
• Implemented repeatable, scalable project management methodology for all business units under the VF Outdoor coalition. Managed cost analysis, project budget, resource planning for operations projects.
• Developed metrics and established KPI’s to report state of the business to the executive team.

Confidential, San Mateo, CA

Senior Implementation Manager

• Implementation Manager for Channel Partner Relationship Management solutions. Conducted Business Process Alignment Discovery and Gap Analysis Sessions, Customer Trainings, Software Configuration for key customers.
• Implemented solutions involving integration with Confidential and Pivotal CRM systems.
• Evaluated new product features in BlueRoads 6.7 release; led testing of new product features, logged Feature Requests for product enhancements.

Confidential, San Francisco, CA

IT Project Manager

• Project Manager for implementation of Salesforce AppStore, a webstore for trying, buying and deploying pre-configured applications, using Agile/Scrum project methodology.
• Managed project communications, resource requirements, infrastructure upgrade requests, implementation planning and schedule, coordination of code refreshes for the AppStore Project. Member of the Change Control/Approval Board.
• As a part of the IT PMO, SME for implementation strategy for roll-out of new Confidential OnDemand application releases.

Confidential, San Mateo, CA

Program Manager

• Led company-wide implementation of Siebel 7 Sales & Marketing Application, globally rolled out to 8500+ users, in the Americas, EMEA, and Asia-Pac regions. Led pre-release activities including business architecture and business process reengineering for Sales, Marketing, and Professional Services.
• Led technical/business teams to achieve 25+ successful product launches, steering several programs into production roll-out. Guided teams of 20 members from various departments and worked jointly with management personnel to address issues.
• Developed comprehensive training programs that led to overall improved team capabilities. Worked closely with training groups and teamed with training managers in developing training content.
• Leveraged negotiation and communication skills to guide project across 3 different sites/locations. Managed projects for production system upgrades and infrastructure upgrade/improvements. Activities included upgrading test environment to new releases, coordinating functional testing of new software releases by business user groups and QA Engineering.
• Project Leader for implementation of Sales Forecasting System at Siebel.
• Reported user satisfaction, ROI for implemented functionality, bug fix and Service Request handling statistics for business units.
• Gathered requirements, prepared business use cases, performed gap analysis, wrote design documents for software implementations, and delivered training in the implemented functionality. Wrote User Acceptance Tests for Sales functionality testing. Member of IT Change Control Board.
• Coordinated cross-functional teams comprised of developers, engineers, business analysts, release managers on project for new product releases, new feature releases.