SUMMARY

• More than 10 years of information technology management experience with focus as Project Manager for diverse industries, including: financial services, education and oil and gas.
• Expert in information technology project planning, scheduling, forecasting, change control,risk and issue management, systems analysis, requirements analysis, quality assurance.
• Competent liaison between management, clients, business and technical teams.
• Strong communication, presentation, analytical and problem solving skills.
• Excel at creating and implementing technical and operational plans and strategies.
• Highly knowledgeable in software development life cycle (SDLC), Agile Methodology.
• Bilingual: English/Spanish

EXPERIENCE

Confidential, San Antonio, TX Oct 2010 - Present
Project Manager II
Support the implementation of new applications for new and existing costumers, ensuring a seamless transition during CORE conversion for the print mail services.

• Lead effort to implement print mail solutions for several financial institutions.
• Lead a team of 4 people during the development, test and roll out of the TAX project. Provide support for PREMIER core users - 40 banks - across the nation.
• Participate on the Parent Project "Statement Re-design", which objective is to standardize the print mail components for the Output Solutions division, save cost to Operations and customers.

Confidential, San Antonio, TX Feb 2009 - Feb 2010
Project Manager
Support development and network security teams, to ensure seamless project operation and guarantee customer satisfaction.

• Managed over 20 projects, ranging from large to small size, delivering on time and on budget, generating revenue for over $1.5 Million.
• Planned, led and facilitated project meetings, produced minutes and followed up to tasks.
• Identified stakeholders, requirements, timelines and constraints.
• Developed project plans, work breakdown structures, statements of work, change orders.
• Developed templates for project deliverables (i.e., status reports, meeting minutes)

Confidential, San Antonio, TX Dec 2007 - Jan 2009
Project Manager I (Consultant)
Support Sr. Project Managers during Wachovia-Golden West merger related projects.

• Planned, led and facilitated project meetings, produced minutes and followed up to tasks.
• Managed open items and assumption validations to closure.
• Created and maintained project deliverables (i.e., issues log, risk matrix, status reports).
• Developed project plans, timelines and task lists.
• Tracked and reported on open issues, risks and risks mitigation actions.

Confidential, Fort Lauderdale, FL 1996 - 2002
Project Manager, Quality Assurance and Implementations (1999-2002)
Planned, executed, and implemented Cash Management systems for the Latin America and Caribbean region (23 countries and islands).

• Led a six-person team including consultants, responsible for testing and implementing an internet-based software application design for Corporate Banking.
• Led a seven-person team to test and implement a satellite collection system, allowing Citibank expansion throughout 3 countries in Latin America without opening new branches.
• Developed system and user documentation. Planned, coordinated, developed, and delivered training to offshore implementation teams and users.
• Selected to participate in the pilot program the "Voice of the Employee" representing 25 - 30 employees from the Roll Out/Quality Teams in Latin America.

Help Desk Analyst (1996-1999)

• Provided first and second level support and LAN Administration for UNIX Server, Windows NT, Lotus Notes and Internet users.
• Managed user's request life cycle regarding troubleshooting, new hardware and software installations.
• Liaison between Citigroup and voice system providers - Octel and Lucent Technologies.
• Generated statistics reports for Call Center Performance using Remedy.
• Supported internet users over the migration period during the Citibank - Banamex merger

Confidential, Caracas, Venezuela 1987-1990
Manager, System Analyst
Managed, developed and designed finance / information technology solutions as well as provided support to users.

• Created and developed new department under the IT organization supervising six people to provide customer support, training and development of new tools for 300+ PC users.
• Led a team of 4 people from operations and technology infrastructure to integrate PCs into the main network and replace monitors for 250 users. This generated savings of 20% to the hardware budget.
• Participated in an interdisciplinary IT Integration Committee to merge three IT departments during a merger process. Conducted feasibility study, determine hardware requirements, performed cost/benefits analysis and made recommendations on hardware acquisitions. Prepared and presented results to Executive Board.
• Led the project team responsible for the re-engineering of Cash Management system to improve the processes executed in the Treasury department, adding productivity.

EDUCATION - CERTIFICATIONS

B.S. Computer Science
Project Management Professional (PMP)

PROFESSIONAL ASSOCIATIONS

Project Management Institute - PMI

TECHNICAL EXPERTISE

MS Project, MS Office Suite, SharePoint, Outlook, Power Point, Lotus Notes